CONGRATSONGETTINGTHE NEWVX CARD DON'T FORGETTO SIGN UPFORYOURPRIORITYPASSBENEFITSYou aredoing a greatjob takingadvantage ofyour benefitsthank you forchoosing capitalone...we know youhave choices outthere and weappreciate youchoosing usYou are such agreat customer. Ican waive the feeto expressshipyour card if you'dlike Thank you forchecking youralerts from usand respondingso quicklywow...I justnoticed howmany rewardsmiles you haveearned...fantastic ask if thecustomer isfamiliar withthe locator I'm sorry to hearyou lost your card.If you have myluck, you'll find itas soon as Ideactivate it.I noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?Thank thecustomerfortaking suchgreat care oftheir account I amhere tohelp outI hopeyourmovewent well! I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeWISHCUSTOMERHAPPYANNIVERSARY ProactivelyDiscussCardBenefits Thank you somuch for beingpart of theCapitalOneFamily I see that you usuallyprocess yourpayments on time. IWill be happy towaive that past duefee on youraccountMS/MR HappyEarly/belatedbirthday! I hopeyou areenjoyingyour dayRECAPTHECALLWould you likeme to walk youthrough how todo this online?mentionthe $0fraudliabilityThank youfor being anexcellentcustomersince XXXX It was mypleasure! We makeit as easyaspossibleAwe, whatkind ofdog isthat?CONGRATSONGETTINGTHE NEWVX CARD DON'T FORGETTO SIGN UPFORYOURPRIORITYPASSBENEFITSYou aredoing a greatjob takingadvantage ofyour benefitsthank you forchoosing capitalone...we know youhave choices outthere and weappreciate youchoosing usYou are such agreat customer. Ican waive the feeto expressshipyour card if you'dlike Thank you forchecking youralerts from usand respondingso quicklywow...I justnoticed howmany rewardsmiles you haveearned...fantastic ask if thecustomer isfamiliar withthe locator I'm sorry to hearyou lost your card.If you have myluck, you'll find itas soon as Ideactivate it.I noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?Thank thecustomerfortaking suchgreat care oftheir account I amhere tohelp outI hopeyourmovewent well! I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeWISHCUSTOMERHAPPYANNIVERSARY ProactivelyDiscussCardBenefits Thank you somuch for beingpart of theCapitalOneFamily I see that you usuallyprocess yourpayments on time. IWill be happy towaive that past duefee on youraccountMS/MR HappyEarly/belatedbirthday! I hopeyou areenjoyingyour dayRECAPTHECALLWould you likeme to walk youthrough how todo this online?mentionthe $0fraudliabilityThank youfor being anexcellentcustomersince XXXX It was mypleasure! We makeit as easyaspossibleAwe, whatkind ofdog isthat?

NPS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CONGRATS ON GETTING THE NEW VX CARD
  2. DON'T FORGET TO SIGN UP FORYOUR PRIORITYPASS BENEFITS
  3. You are doing a great job taking advantage of your benefits
  4. thank you for choosing capital one...we know you have choices out there and we appreciate you choosing us
  5. You are such a great customer. I can waive the fee to expressship your card if you'd like
  6. Thank you for checking your alerts from us and responding so quickly
  7. wow...I just noticed how many rewards miles you have earned...fantastic
  8. ask if the customer is familiar with the locator
  9. I'm sorry to hear you lost your card. If you have my luck, you'll find it as soon as I deactivate it.
  10. I noticed this is a new account, did you have any questions about your rewards or benefits?
  11. Thank the customer fortaking such great care of their account
  12. I am here to help out
  13. I hope your move went well!
  14. I understand getting a past due fee/interest charge you weren't expecting can be worrisome
  15. WISH CUSTOMER HAPPY ANNIVERSARY
  16. Proactively Discuss Card Benefits
  17. Thank you so much for being part of the CapitalOne Family
  18. I see that you usually process your payments on time. I Will be happy to waive that past due fee on your accountMS/MR
  19. Happy Early/belated birthday!
  20. I hope you are enjoying your day
  21. RECAP THE CALL
  22. Would you like me to walk you through how to do this online?
  23. mention the $0 fraud liability
  24. Thank you for being an excellent customer since XXXX
  25. It was my pleasure!
  26. We make it as easy as possible
  27. Awe, what kind of dog is that?