I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeProactivelyDiscussCardBenefits HappyEarly/belatedbirthday! I amhere tohelp out It was mypleasure! Awe, whatkind ofdog isthat?Thank you forchecking youralerts from usand respondingso quicklyThank thecustomerfortaking suchgreat care oftheir account mentionthe $0fraudliabilityThank you somuch for beingpart of theCapitalOneFamily I'm sorry to hearyou lost your card.If you have myluck, you'll find itas soon as Ideactivate it.I see that you usuallyprocess yourpayments on time. IWill be happy towaive that past duefee on youraccountMS/MR You are such agreat customer. Ican waive the feeto expressshipyour card if you'dlike wow...I justnoticed howmany rewardsmiles you haveearned...fantastic WISHCUSTOMERHAPPYANNIVERSARY We makeit as easyaspossibleI hopeyourmovewent well! Thank youfor being anexcellentcustomersince XXXXRECAPTHECALLWould you likeme to walk youthrough how todo this online?You aredoing a greatjob takingadvantage ofyour benefitsI hopeyou areenjoyingyour dayI noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?DON'T FORGETTO SIGN UPFORYOURPRIORITYPASSBENEFITSask if thecustomer isfamiliar withthe locator thank you forchoosing capitalone...we know youhave choices outthere and weappreciate youchoosing usCONGRATSONGETTINGTHE NEWVX CARD I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeProactivelyDiscussCardBenefits HappyEarly/belatedbirthday! I amhere tohelp out It was mypleasure! Awe, whatkind ofdog isthat?Thank you forchecking youralerts from usand respondingso quicklyThank thecustomerfortaking suchgreat care oftheir account mentionthe $0fraudliabilityThank you somuch for beingpart of theCapitalOneFamily I'm sorry to hearyou lost your card.If you have myluck, you'll find itas soon as Ideactivate it.I see that you usuallyprocess yourpayments on time. IWill be happy towaive that past duefee on youraccountMS/MR You are such agreat customer. Ican waive the feeto expressshipyour card if you'dlike wow...I justnoticed howmany rewardsmiles you haveearned...fantastic WISHCUSTOMERHAPPYANNIVERSARY We makeit as easyaspossibleI hopeyourmovewent well! Thank youfor being anexcellentcustomersince XXXXRECAPTHECALLWould you likeme to walk youthrough how todo this online?You aredoing a greatjob takingadvantage ofyour benefitsI hopeyou areenjoyingyour dayI noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?DON'T FORGETTO SIGN UPFORYOURPRIORITYPASSBENEFITSask if thecustomer isfamiliar withthe locator thank you forchoosing capitalone...we know youhave choices outthere and weappreciate youchoosing usCONGRATSONGETTINGTHE NEWVX CARD 

NPS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I understand getting a past due fee/interest charge you weren't expecting can be worrisome
  2. Proactively Discuss Card Benefits
  3. Happy Early/belated birthday!
  4. I am here to help out
  5. It was my pleasure!
  6. Awe, what kind of dog is that?
  7. Thank you for checking your alerts from us and responding so quickly
  8. Thank the customer fortaking such great care of their account
  9. mention the $0 fraud liability
  10. Thank you so much for being part of the CapitalOne Family
  11. I'm sorry to hear you lost your card. If you have my luck, you'll find it as soon as I deactivate it.
  12. I see that you usually process your payments on time. I Will be happy to waive that past due fee on your accountMS/MR
  13. You are such a great customer. I can waive the fee to expressship your card if you'd like
  14. wow...I just noticed how many rewards miles you have earned...fantastic
  15. WISH CUSTOMER HAPPY ANNIVERSARY
  16. We make it as easy as possible
  17. I hope your move went well!
  18. Thank you for being an excellent customer since XXXX
  19. RECAP THE CALL
  20. Would you like me to walk you through how to do this online?
  21. You are doing a great job taking advantage of your benefits
  22. I hope you are enjoying your day
  23. I noticed this is a new account, did you have any questions about your rewards or benefits?
  24. DON'T FORGET TO SIGN UP FORYOUR PRIORITYPASS BENEFITS
  25. ask if the customer is familiar with the locator
  26. thank you for choosing capital one...we know you have choices out there and we appreciate you choosing us
  27. CONGRATS ON GETTING THE NEW VX CARD