I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeI amhere tohelp outDON'T FORGETTO SIGN UPFORYOURPRIORITYPASSBENEFITSThank you forchecking youralerts from usand respondingso quicklyI hopeyou areenjoyingyour dayThank thecustomerfortaking suchgreat care oftheir account RECAPTHECALLProactivelyDiscussCardBenefits I hopeyourmovewent well! wow...I justnoticed howmany rewardsmiles you haveearned...fantastic Thank youfor being anexcellentcustomersince XXXXmentionthe $0fraudliabilitythank you forchoosing capitalone...we know youhave choices outthere and weappreciate youchoosing usask if thecustomer isfamiliar withthe locator Awe, whatkind ofdog isthat?HappyEarly/belatedbirthday! We makeit as easyaspossibleYou are such agreat customer. Ican waive the feeto expressshipyour card if you'dlike Would you likeme to walk youthrough how todo this online?Thank you somuch for beingpart of theCapitalOneFamily CONGRATSONGETTINGTHE NEWVX CARD You aredoing a greatjob takingadvantage ofyour benefitsI see that you usuallyprocess yourpayments on time. IWill be happy towaive that past duefee on youraccountMS/MR WISHCUSTOMERHAPPYANNIVERSARY I noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits? It was mypleasure! I'm sorry to hearyou lost your card.If you have myluck, you'll find itas soon as Ideactivate it.I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeI amhere tohelp outDON'T FORGETTO SIGN UPFORYOURPRIORITYPASSBENEFITSThank you forchecking youralerts from usand respondingso quicklyI hopeyou areenjoyingyour dayThank thecustomerfortaking suchgreat care oftheir account RECAPTHECALLProactivelyDiscussCardBenefits I hopeyourmovewent well! wow...I justnoticed howmany rewardsmiles you haveearned...fantastic Thank youfor being anexcellentcustomersince XXXXmentionthe $0fraudliabilitythank you forchoosing capitalone...we know youhave choices outthere and weappreciate youchoosing usask if thecustomer isfamiliar withthe locator Awe, whatkind ofdog isthat?HappyEarly/belatedbirthday! We makeit as easyaspossibleYou are such agreat customer. Ican waive the feeto expressshipyour card if you'dlike Would you likeme to walk youthrough how todo this online?Thank you somuch for beingpart of theCapitalOneFamily CONGRATSONGETTINGTHE NEWVX CARD You aredoing a greatjob takingadvantage ofyour benefitsI see that you usuallyprocess yourpayments on time. IWill be happy towaive that past duefee on youraccountMS/MR WISHCUSTOMERHAPPYANNIVERSARY I noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits? It was mypleasure! I'm sorry to hearyou lost your card.If you have myluck, you'll find itas soon as Ideactivate it.

NPS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I understand getting a past due fee/interest charge you weren't expecting can be worrisome
  2. I am here to help out
  3. DON'T FORGET TO SIGN UP FORYOUR PRIORITYPASS BENEFITS
  4. Thank you for checking your alerts from us and responding so quickly
  5. I hope you are enjoying your day
  6. Thank the customer fortaking such great care of their account
  7. RECAP THE CALL
  8. Proactively Discuss Card Benefits
  9. I hope your move went well!
  10. wow...I just noticed how many rewards miles you have earned...fantastic
  11. Thank you for being an excellent customer since XXXX
  12. mention the $0 fraud liability
  13. thank you for choosing capital one...we know you have choices out there and we appreciate you choosing us
  14. ask if the customer is familiar with the locator
  15. Awe, what kind of dog is that?
  16. Happy Early/belated birthday!
  17. We make it as easy as possible
  18. You are such a great customer. I can waive the fee to expressship your card if you'd like
  19. Would you like me to walk you through how to do this online?
  20. Thank you so much for being part of the CapitalOne Family
  21. CONGRATS ON GETTING THE NEW VX CARD
  22. You are doing a great job taking advantage of your benefits
  23. I see that you usually process your payments on time. I Will be happy to waive that past due fee on your accountMS/MR
  24. WISH CUSTOMER HAPPY ANNIVERSARY
  25. I noticed this is a new account, did you have any questions about your rewards or benefits?
  26. It was my pleasure!
  27. I'm sorry to hear you lost your card. If you have my luck, you'll find it as soon as I deactivate it.