WISHCUSTOMERHAPPYANNIVERSARY Thank thecustomerfortaking suchgreat care oftheir account Would you likeme to walk youthrough how todo this online?I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeYou are such agreat customer. Ican waive the feeto expressshipyour card if you'dlike I hopeyou areenjoyingyour dayI'm sorry to hearyou lost your card.If you have myluck, you'll find itas soon as Ideactivate it.ask if thecustomer isfamiliar withthe locator mentionthe $0fraudliabilityI see that you usuallyprocess yourpayments on time. IWill be happy towaive that past duefee on youraccountMS/MR Thank youfor being anexcellentcustomersince XXXXRECAPTHECALL It was mypleasure! Thank you somuch for beingpart of theCapitalOneFamily thank you forchoosing capitalone...we know youhave choices outthere and weappreciate youchoosing usThank you forchecking youralerts from usand respondingso quicklyYou aredoing a greatjob takingadvantage ofyour benefitsHappyEarly/belatedbirthday! I noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?ProactivelyDiscussCardBenefits wow...I justnoticed howmany rewardsmiles you haveearned...fantastic I amhere tohelp outWe makeit as easyaspossibleI hopeyourmovewent well! Awe, whatkind ofdog isthat?CONGRATSONGETTINGTHE NEWVX CARD DON'T FORGETTO SIGN UPFORYOURPRIORITYPASSBENEFITSWISHCUSTOMERHAPPYANNIVERSARY Thank thecustomerfortaking suchgreat care oftheir account Would you likeme to walk youthrough how todo this online?I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeYou are such agreat customer. Ican waive the feeto expressshipyour card if you'dlike I hopeyou areenjoyingyour dayI'm sorry to hearyou lost your card.If you have myluck, you'll find itas soon as Ideactivate it.ask if thecustomer isfamiliar withthe locator mentionthe $0fraudliabilityI see that you usuallyprocess yourpayments on time. IWill be happy towaive that past duefee on youraccountMS/MR Thank youfor being anexcellentcustomersince XXXXRECAPTHECALL It was mypleasure! Thank you somuch for beingpart of theCapitalOneFamily thank you forchoosing capitalone...we know youhave choices outthere and weappreciate youchoosing usThank you forchecking youralerts from usand respondingso quicklyYou aredoing a greatjob takingadvantage ofyour benefitsHappyEarly/belatedbirthday! I noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?ProactivelyDiscussCardBenefits wow...I justnoticed howmany rewardsmiles you haveearned...fantastic I amhere tohelp outWe makeit as easyaspossibleI hopeyourmovewent well! Awe, whatkind ofdog isthat?CONGRATSONGETTINGTHE NEWVX CARD DON'T FORGETTO SIGN UPFORYOURPRIORITYPASSBENEFITS

NPS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. WISH CUSTOMER HAPPY ANNIVERSARY
  2. Thank the customer fortaking such great care of their account
  3. Would you like me to walk you through how to do this online?
  4. I understand getting a past due fee/interest charge you weren't expecting can be worrisome
  5. You are such a great customer. I can waive the fee to expressship your card if you'd like
  6. I hope you are enjoying your day
  7. I'm sorry to hear you lost your card. If you have my luck, you'll find it as soon as I deactivate it.
  8. ask if the customer is familiar with the locator
  9. mention the $0 fraud liability
  10. I see that you usually process your payments on time. I Will be happy to waive that past due fee on your accountMS/MR
  11. Thank you for being an excellent customer since XXXX
  12. RECAP THE CALL
  13. It was my pleasure!
  14. Thank you so much for being part of the CapitalOne Family
  15. thank you for choosing capital one...we know you have choices out there and we appreciate you choosing us
  16. Thank you for checking your alerts from us and responding so quickly
  17. You are doing a great job taking advantage of your benefits
  18. Happy Early/belated birthday!
  19. I noticed this is a new account, did you have any questions about your rewards or benefits?
  20. Proactively Discuss Card Benefits
  21. wow...I just noticed how many rewards miles you have earned...fantastic
  22. I am here to help out
  23. We make it as easy as possible
  24. I hope your move went well!
  25. Awe, what kind of dog is that?
  26. CONGRATS ON GETTING THE NEW VX CARD
  27. DON'T FORGET TO SIGN UP FORYOUR PRIORITYPASS BENEFITS