We makeit as easyaspossibleCONGRATSONGETTINGTHE NEWVX CARD Would you likeme to walk youthrough how todo this online?You are such agreat customer. Ican waive the feeto expressshipyour card if you'dlike I amhere tohelp outwow...I justnoticed howmany rewardsmiles you haveearned...fantastic I noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?Awe, whatkind ofdog isthat?I'm sorry to hearyou lost your card.If you have myluck, you'll find itas soon as Ideactivate it.I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeDON'T FORGETTO SIGN UPFORYOURPRIORITYPASSBENEFITSRECAPTHECALLYou aredoing a greatjob takingadvantage ofyour benefits It was mypleasure! mentionthe $0fraudliabilityI see that you usuallyprocess yourpayments on time. IWill be happy towaive that past duefee on youraccountMS/MR HappyEarly/belatedbirthday! ask if thecustomer isfamiliar withthe locator Thank you somuch for beingpart of theCapitalOneFamily I hopeyourmovewent well! Thank you forchecking youralerts from usand respondingso quicklyProactivelyDiscussCardBenefits WISHCUSTOMERHAPPYANNIVERSARY thank you forchoosing capitalone...we know youhave choices outthere and weappreciate youchoosing usThank thecustomerfortaking suchgreat care oftheir account I hopeyou areenjoyingyour dayThank youfor being anexcellentcustomersince XXXXWe makeit as easyaspossibleCONGRATSONGETTINGTHE NEWVX CARD Would you likeme to walk youthrough how todo this online?You are such agreat customer. Ican waive the feeto expressshipyour card if you'dlike I amhere tohelp outwow...I justnoticed howmany rewardsmiles you haveearned...fantastic I noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?Awe, whatkind ofdog isthat?I'm sorry to hearyou lost your card.If you have myluck, you'll find itas soon as Ideactivate it.I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeDON'T FORGETTO SIGN UPFORYOURPRIORITYPASSBENEFITSRECAPTHECALLYou aredoing a greatjob takingadvantage ofyour benefits It was mypleasure! mentionthe $0fraudliabilityI see that you usuallyprocess yourpayments on time. IWill be happy towaive that past duefee on youraccountMS/MR HappyEarly/belatedbirthday! ask if thecustomer isfamiliar withthe locator Thank you somuch for beingpart of theCapitalOneFamily I hopeyourmovewent well! Thank you forchecking youralerts from usand respondingso quicklyProactivelyDiscussCardBenefits WISHCUSTOMERHAPPYANNIVERSARY thank you forchoosing capitalone...we know youhave choices outthere and weappreciate youchoosing usThank thecustomerfortaking suchgreat care oftheir account I hopeyou areenjoyingyour dayThank youfor being anexcellentcustomersince XXXX

NPS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. We make it as easy as possible
  2. CONGRATS ON GETTING THE NEW VX CARD
  3. Would you like me to walk you through how to do this online?
  4. You are such a great customer. I can waive the fee to expressship your card if you'd like
  5. I am here to help out
  6. wow...I just noticed how many rewards miles you have earned...fantastic
  7. I noticed this is a new account, did you have any questions about your rewards or benefits?
  8. Awe, what kind of dog is that?
  9. I'm sorry to hear you lost your card. If you have my luck, you'll find it as soon as I deactivate it.
  10. I understand getting a past due fee/interest charge you weren't expecting can be worrisome
  11. DON'T FORGET TO SIGN UP FORYOUR PRIORITYPASS BENEFITS
  12. RECAP THE CALL
  13. You are doing a great job taking advantage of your benefits
  14. It was my pleasure!
  15. mention the $0 fraud liability
  16. I see that you usually process your payments on time. I Will be happy to waive that past due fee on your accountMS/MR
  17. Happy Early/belated birthday!
  18. ask if the customer is familiar with the locator
  19. Thank you so much for being part of the CapitalOne Family
  20. I hope your move went well!
  21. Thank you for checking your alerts from us and responding so quickly
  22. Proactively Discuss Card Benefits
  23. WISH CUSTOMER HAPPY ANNIVERSARY
  24. thank you for choosing capital one...we know you have choices out there and we appreciate you choosing us
  25. Thank the customer fortaking such great care of their account
  26. I hope you are enjoying your day
  27. Thank you for being an excellent customer since XXXX