mentionthe $0fraudliabilityask if thecustomer isfamiliar withthe locator thank you forchoosing capitalone...we know youhave choices outthere and weappreciate youchoosing usWould you likeme to walk youthrough how todo this online?Thank you forchecking youralerts from usand respondingso quicklyRECAPTHECALLThank youfor being anexcellentcustomersince XXXXI hopeyou areenjoyingyour dayI noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?I amhere tohelp outWISHCUSTOMERHAPPYANNIVERSARY DON'T FORGETTO SIGN UPFORYOURPRIORITYPASSBENEFITS It was mypleasure! Thank you somuch for beingpart of theCapitalOneFamily Awe, whatkind ofdog isthat?I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeYou are such agreat customer. Ican waive the feeto expressshipyour card if you'dlike Thank thecustomerfortaking suchgreat care oftheir account HappyEarly/belatedbirthday! CONGRATSONGETTINGTHE NEWVX CARD ProactivelyDiscussCardBenefits wow...I justnoticed howmany rewardsmiles you haveearned...fantastic You aredoing a greatjob takingadvantage ofyour benefitsI hopeyourmovewent well! I see that you usuallyprocess yourpayments on time. IWill be happy towaive that past duefee on youraccountMS/MR I'm sorry to hearyou lost your card.If you have myluck, you'll find itas soon as Ideactivate it.We makeit as easyaspossiblementionthe $0fraudliabilityask if thecustomer isfamiliar withthe locator thank you forchoosing capitalone...we know youhave choices outthere and weappreciate youchoosing usWould you likeme to walk youthrough how todo this online?Thank you forchecking youralerts from usand respondingso quicklyRECAPTHECALLThank youfor being anexcellentcustomersince XXXXI hopeyou areenjoyingyour dayI noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?I amhere tohelp outWISHCUSTOMERHAPPYANNIVERSARY DON'T FORGETTO SIGN UPFORYOURPRIORITYPASSBENEFITS It was mypleasure! Thank you somuch for beingpart of theCapitalOneFamily Awe, whatkind ofdog isthat?I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeYou are such agreat customer. Ican waive the feeto expressshipyour card if you'dlike Thank thecustomerfortaking suchgreat care oftheir account HappyEarly/belatedbirthday! CONGRATSONGETTINGTHE NEWVX CARD ProactivelyDiscussCardBenefits wow...I justnoticed howmany rewardsmiles you haveearned...fantastic You aredoing a greatjob takingadvantage ofyour benefitsI hopeyourmovewent well! I see that you usuallyprocess yourpayments on time. IWill be happy towaive that past duefee on youraccountMS/MR I'm sorry to hearyou lost your card.If you have myluck, you'll find itas soon as Ideactivate it.We makeit as easyaspossible

NPS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. mention the $0 fraud liability
  2. ask if the customer is familiar with the locator
  3. thank you for choosing capital one...we know you have choices out there and we appreciate you choosing us
  4. Would you like me to walk you through how to do this online?
  5. Thank you for checking your alerts from us and responding so quickly
  6. RECAP THE CALL
  7. Thank you for being an excellent customer since XXXX
  8. I hope you are enjoying your day
  9. I noticed this is a new account, did you have any questions about your rewards or benefits?
  10. I am here to help out
  11. WISH CUSTOMER HAPPY ANNIVERSARY
  12. DON'T FORGET TO SIGN UP FORYOUR PRIORITYPASS BENEFITS
  13. It was my pleasure!
  14. Thank you so much for being part of the CapitalOne Family
  15. Awe, what kind of dog is that?
  16. I understand getting a past due fee/interest charge you weren't expecting can be worrisome
  17. You are such a great customer. I can waive the fee to expressship your card if you'd like
  18. Thank the customer fortaking such great care of their account
  19. Happy Early/belated birthday!
  20. CONGRATS ON GETTING THE NEW VX CARD
  21. Proactively Discuss Card Benefits
  22. wow...I just noticed how many rewards miles you have earned...fantastic
  23. You are doing a great job taking advantage of your benefits
  24. I hope your move went well!
  25. I see that you usually process your payments on time. I Will be happy to waive that past due fee on your accountMS/MR
  26. I'm sorry to hear you lost your card. If you have my luck, you'll find it as soon as I deactivate it.
  27. We make it as easy as possible