HappyEarly/belatedbirthday! I see that you usuallyprocess yourpayments on time. IWill be happy towaive that past duefee on youraccountMS/MR ProactivelyDiscussCardBenefits wow...I justnoticed howmany rewardsmiles you haveearned...fantastic I amhere tohelp outI hopeyourmovewent well! Thank thecustomerfortaking suchgreat care oftheir account Thank you somuch for beingpart of theCapitalOneFamily Thank you forchecking youralerts from usand respondingso quicklyCONGRATSONGETTINGTHE NEWVX CARD We makeit as easyaspossibleI'm sorry to hearyou lost your card.If you have myluck, you'll find itas soon as Ideactivate it.mentionthe $0fraudliabilityI understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisome It was mypleasure! thank you forchoosing capitalone...we know youhave choices outthere and weappreciate youchoosing usAwe, whatkind ofdog isthat?ask if thecustomer isfamiliar withthe locator You are such agreat customer. Ican waive the feeto expressshipyour card if you'dlike RECAPTHECALLWould you likeme to walk youthrough how todo this online?DON'T FORGETTO SIGN UPFORYOURPRIORITYPASSBENEFITSWISHCUSTOMERHAPPYANNIVERSARY Thank youfor being anexcellentcustomersince XXXXYou aredoing a greatjob takingadvantage ofyour benefitsI noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?I hopeyou areenjoyingyour dayHappyEarly/belatedbirthday! I see that you usuallyprocess yourpayments on time. IWill be happy towaive that past duefee on youraccountMS/MR ProactivelyDiscussCardBenefits wow...I justnoticed howmany rewardsmiles you haveearned...fantastic I amhere tohelp outI hopeyourmovewent well! Thank thecustomerfortaking suchgreat care oftheir account Thank you somuch for beingpart of theCapitalOneFamily Thank you forchecking youralerts from usand respondingso quicklyCONGRATSONGETTINGTHE NEWVX CARD We makeit as easyaspossibleI'm sorry to hearyou lost your card.If you have myluck, you'll find itas soon as Ideactivate it.mentionthe $0fraudliabilityI understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisome It was mypleasure! thank you forchoosing capitalone...we know youhave choices outthere and weappreciate youchoosing usAwe, whatkind ofdog isthat?ask if thecustomer isfamiliar withthe locator You are such agreat customer. Ican waive the feeto expressshipyour card if you'dlike RECAPTHECALLWould you likeme to walk youthrough how todo this online?DON'T FORGETTO SIGN UPFORYOURPRIORITYPASSBENEFITSWISHCUSTOMERHAPPYANNIVERSARY Thank youfor being anexcellentcustomersince XXXXYou aredoing a greatjob takingadvantage ofyour benefitsI noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?I hopeyou areenjoyingyour day

NPS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Happy Early/belated birthday!
  2. I see that you usually process your payments on time. I Will be happy to waive that past due fee on your accountMS/MR
  3. Proactively Discuss Card Benefits
  4. wow...I just noticed how many rewards miles you have earned...fantastic
  5. I am here to help out
  6. I hope your move went well!
  7. Thank the customer fortaking such great care of their account
  8. Thank you so much for being part of the CapitalOne Family
  9. Thank you for checking your alerts from us and responding so quickly
  10. CONGRATS ON GETTING THE NEW VX CARD
  11. We make it as easy as possible
  12. I'm sorry to hear you lost your card. If you have my luck, you'll find it as soon as I deactivate it.
  13. mention the $0 fraud liability
  14. I understand getting a past due fee/interest charge you weren't expecting can be worrisome
  15. It was my pleasure!
  16. thank you for choosing capital one...we know you have choices out there and we appreciate you choosing us
  17. Awe, what kind of dog is that?
  18. ask if the customer is familiar with the locator
  19. You are such a great customer. I can waive the fee to expressship your card if you'd like
  20. RECAP THE CALL
  21. Would you like me to walk you through how to do this online?
  22. DON'T FORGET TO SIGN UP FORYOUR PRIORITYPASS BENEFITS
  23. WISH CUSTOMER HAPPY ANNIVERSARY
  24. Thank you for being an excellent customer since XXXX
  25. You are doing a great job taking advantage of your benefits
  26. I noticed this is a new account, did you have any questions about your rewards or benefits?
  27. I hope you are enjoying your day