Thank thecustomerfortaking suchgreat care oftheir account mentionthe $0fraudliabilityWe makeit as easyaspossibleask if thecustomer isfamiliar withthe locator WISHCUSTOMERHAPPYANNIVERSARY I'm sorry to hearyou lost your card.If you have myluck, you'll find itas soon as Ideactivate it.I hopeyou areenjoyingyour dayI amhere tohelp outThank you somuch for beingpart of theCapitalOneFamily I hopeyourmovewent well! I see that you usuallyprocess yourpayments on time. IWill be happy towaive that past duefee on youraccountMS/MR Would you likeme to walk youthrough how todo this online?RECAPTHECALLDON'T FORGETTO SIGN UPFORYOURPRIORITYPASSBENEFITSAwe, whatkind ofdog isthat?CONGRATSONGETTINGTHE NEWVX CARD I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeHappyEarly/belatedbirthday! thank you forchoosing capitalone...we know youhave choices outthere and weappreciate youchoosing usProactivelyDiscussCardBenefits You aredoing a greatjob takingadvantage ofyour benefitsThank you forchecking youralerts from usand respondingso quicklyI noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?Thank youfor being anexcellentcustomersince XXXX It was mypleasure! You are such agreat customer. Ican waive the feeto expressshipyour card if you'dlike wow...I justnoticed howmany rewardsmiles you haveearned...fantastic Thank thecustomerfortaking suchgreat care oftheir account mentionthe $0fraudliabilityWe makeit as easyaspossibleask if thecustomer isfamiliar withthe locator WISHCUSTOMERHAPPYANNIVERSARY I'm sorry to hearyou lost your card.If you have myluck, you'll find itas soon as Ideactivate it.I hopeyou areenjoyingyour dayI amhere tohelp outThank you somuch for beingpart of theCapitalOneFamily I hopeyourmovewent well! I see that you usuallyprocess yourpayments on time. IWill be happy towaive that past duefee on youraccountMS/MR Would you likeme to walk youthrough how todo this online?RECAPTHECALLDON'T FORGETTO SIGN UPFORYOURPRIORITYPASSBENEFITSAwe, whatkind ofdog isthat?CONGRATSONGETTINGTHE NEWVX CARD I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeHappyEarly/belatedbirthday! thank you forchoosing capitalone...we know youhave choices outthere and weappreciate youchoosing usProactivelyDiscussCardBenefits You aredoing a greatjob takingadvantage ofyour benefitsThank you forchecking youralerts from usand respondingso quicklyI noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?Thank youfor being anexcellentcustomersince XXXX It was mypleasure! You are such agreat customer. Ican waive the feeto expressshipyour card if you'dlike wow...I justnoticed howmany rewardsmiles you haveearned...fantastic 

NPS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
  1. Thank the customer fortaking such great care of their account
  2. mention the $0 fraud liability
  3. We make it as easy as possible
  4. ask if the customer is familiar with the locator
  5. WISH CUSTOMER HAPPY ANNIVERSARY
  6. I'm sorry to hear you lost your card. If you have my luck, you'll find it as soon as I deactivate it.
  7. I hope you are enjoying your day
  8. I am here to help out
  9. Thank you so much for being part of the CapitalOne Family
  10. I hope your move went well!
  11. I see that you usually process your payments on time. I Will be happy to waive that past due fee on your accountMS/MR
  12. Would you like me to walk you through how to do this online?
  13. RECAP THE CALL
  14. DON'T FORGET TO SIGN UP FORYOUR PRIORITYPASS BENEFITS
  15. Awe, what kind of dog is that?
  16. CONGRATS ON GETTING THE NEW VX CARD
  17. I understand getting a past due fee/interest charge you weren't expecting can be worrisome
  18. Happy Early/belated birthday!
  19. thank you for choosing capital one...we know you have choices out there and we appreciate you choosing us
  20. Proactively Discuss Card Benefits
  21. You are doing a great job taking advantage of your benefits
  22. Thank you for checking your alerts from us and responding so quickly
  23. I noticed this is a new account, did you have any questions about your rewards or benefits?
  24. Thank you for being an excellent customer since XXXX
  25. It was my pleasure!
  26. You are such a great customer. I can waive the fee to expressship your card if you'd like
  27. wow...I just noticed how many rewards miles you have earned...fantastic