Thank youfor being anexcellentcustomersince XXXXHappyEarly/belatedbirthday! CONGRATSONGETTINGTHE NEWVX CARD WISHCUSTOMERHAPPYANNIVERSARY I hopeyourmovewent well! ProactivelyDiscussCardBenefits Thank thecustomerfortaking suchgreat care oftheir account DON'T FORGETTO SIGN UPFORYOURPRIORITYPASSBENEFITSThank you somuch for beingpart of theCapitalOneFamily RECAPTHECALLthank you forchoosing capitalone...we know youhave choices outthere and weappreciate youchoosing usI hopeyou areenjoyingyour dayI noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?I'm sorry to hearyou lost your card.If you have myluck, you'll find itas soon as Ideactivate it.ask if thecustomer isfamiliar withthe locator We makeit as easyaspossible It was mypleasure! Thank you forchecking youralerts from usand respondingso quicklyI see that you usuallyprocess yourpayments on time. IWill be happy towaive that past duefee on youraccountMS/MR Awe, whatkind ofdog isthat?You aredoing a greatjob takingadvantage ofyour benefitsWould you likeme to walk youthrough how todo this online?I amhere tohelp outYou are such agreat customer. Ican waive the feeto expressshipyour card if you'dlike mentionthe $0fraudliabilityI understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomewow...I justnoticed howmany rewardsmiles you haveearned...fantastic Thank youfor being anexcellentcustomersince XXXXHappyEarly/belatedbirthday! CONGRATSONGETTINGTHE NEWVX CARD WISHCUSTOMERHAPPYANNIVERSARY I hopeyourmovewent well! ProactivelyDiscussCardBenefits Thank thecustomerfortaking suchgreat care oftheir account DON'T FORGETTO SIGN UPFORYOURPRIORITYPASSBENEFITSThank you somuch for beingpart of theCapitalOneFamily RECAPTHECALLthank you forchoosing capitalone...we know youhave choices outthere and weappreciate youchoosing usI hopeyou areenjoyingyour dayI noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?I'm sorry to hearyou lost your card.If you have myluck, you'll find itas soon as Ideactivate it.ask if thecustomer isfamiliar withthe locator We makeit as easyaspossible It was mypleasure! Thank you forchecking youralerts from usand respondingso quicklyI see that you usuallyprocess yourpayments on time. IWill be happy towaive that past duefee on youraccountMS/MR Awe, whatkind ofdog isthat?You aredoing a greatjob takingadvantage ofyour benefitsWould you likeme to walk youthrough how todo this online?I amhere tohelp outYou are such agreat customer. Ican waive the feeto expressshipyour card if you'dlike mentionthe $0fraudliabilityI understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomewow...I justnoticed howmany rewardsmiles you haveearned...fantastic 

NPS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for being an excellent customer since XXXX
  2. Happy Early/belated birthday!
  3. CONGRATS ON GETTING THE NEW VX CARD
  4. WISH CUSTOMER HAPPY ANNIVERSARY
  5. I hope your move went well!
  6. Proactively Discuss Card Benefits
  7. Thank the customer fortaking such great care of their account
  8. DON'T FORGET TO SIGN UP FORYOUR PRIORITYPASS BENEFITS
  9. Thank you so much for being part of the CapitalOne Family
  10. RECAP THE CALL
  11. thank you for choosing capital one...we know you have choices out there and we appreciate you choosing us
  12. I hope you are enjoying your day
  13. I noticed this is a new account, did you have any questions about your rewards or benefits?
  14. I'm sorry to hear you lost your card. If you have my luck, you'll find it as soon as I deactivate it.
  15. ask if the customer is familiar with the locator
  16. We make it as easy as possible
  17. It was my pleasure!
  18. Thank you for checking your alerts from us and responding so quickly
  19. I see that you usually process your payments on time. I Will be happy to waive that past due fee on your accountMS/MR
  20. Awe, what kind of dog is that?
  21. You are doing a great job taking advantage of your benefits
  22. Would you like me to walk you through how to do this online?
  23. I am here to help out
  24. You are such a great customer. I can waive the fee to expressship your card if you'd like
  25. mention the $0 fraud liability
  26. I understand getting a past due fee/interest charge you weren't expecting can be worrisome
  27. wow...I just noticed how many rewards miles you have earned...fantastic