I'm sorry to hearyou lost your card.If you have myluck, you'll find itas soon as Ideactivate it.Thank you forchecking youralerts from usand respondingso quicklyDON'T FORGETTO SIGN UPFORYOURPRIORITYPASSBENEFITSThank youfor being anexcellentcustomersince XXXXwow...I justnoticed howmany rewardsmiles you haveearned...fantastic I noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?CONGRATSONGETTINGTHE NEWVX CARD I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeWould you likeme to walk youthrough how todo this online?I hopeyourmovewent well!  It was mypleasure! mentionthe $0fraudliabilityYou aredoing a greatjob takingadvantage ofyour benefitsthank you forchoosing capitalone...we know youhave choices outthere and weappreciate youchoosing usI hopeyou areenjoyingyour dayProactivelyDiscussCardBenefits We makeit as easyaspossibleYou are such agreat customer. Ican waive the feeto expressshipyour card if you'dlike HappyEarly/belatedbirthday! ask if thecustomer isfamiliar withthe locator I see that you usuallyprocess yourpayments on time. IWill be happy towaive that past duefee on youraccountMS/MR WISHCUSTOMERHAPPYANNIVERSARY RECAPTHECALLAwe, whatkind ofdog isthat?Thank thecustomerfortaking suchgreat care oftheir account I amhere tohelp outThank you somuch for beingpart of theCapitalOneFamily I'm sorry to hearyou lost your card.If you have myluck, you'll find itas soon as Ideactivate it.Thank you forchecking youralerts from usand respondingso quicklyDON'T FORGETTO SIGN UPFORYOURPRIORITYPASSBENEFITSThank youfor being anexcellentcustomersince XXXXwow...I justnoticed howmany rewardsmiles you haveearned...fantastic I noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?CONGRATSONGETTINGTHE NEWVX CARD I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeWould you likeme to walk youthrough how todo this online?I hopeyourmovewent well!  It was mypleasure! mentionthe $0fraudliabilityYou aredoing a greatjob takingadvantage ofyour benefitsthank you forchoosing capitalone...we know youhave choices outthere and weappreciate youchoosing usI hopeyou areenjoyingyour dayProactivelyDiscussCardBenefits We makeit as easyaspossibleYou are such agreat customer. Ican waive the feeto expressshipyour card if you'dlike HappyEarly/belatedbirthday! ask if thecustomer isfamiliar withthe locator I see that you usuallyprocess yourpayments on time. IWill be happy towaive that past duefee on youraccountMS/MR WISHCUSTOMERHAPPYANNIVERSARY RECAPTHECALLAwe, whatkind ofdog isthat?Thank thecustomerfortaking suchgreat care oftheir account I amhere tohelp outThank you somuch for beingpart of theCapitalOneFamily 

NPS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I'm sorry to hear you lost your card. If you have my luck, you'll find it as soon as I deactivate it.
  2. Thank you for checking your alerts from us and responding so quickly
  3. DON'T FORGET TO SIGN UP FORYOUR PRIORITYPASS BENEFITS
  4. Thank you for being an excellent customer since XXXX
  5. wow...I just noticed how many rewards miles you have earned...fantastic
  6. I noticed this is a new account, did you have any questions about your rewards or benefits?
  7. CONGRATS ON GETTING THE NEW VX CARD
  8. I understand getting a past due fee/interest charge you weren't expecting can be worrisome
  9. Would you like me to walk you through how to do this online?
  10. I hope your move went well!
  11. It was my pleasure!
  12. mention the $0 fraud liability
  13. You are doing a great job taking advantage of your benefits
  14. thank you for choosing capital one...we know you have choices out there and we appreciate you choosing us
  15. I hope you are enjoying your day
  16. Proactively Discuss Card Benefits
  17. We make it as easy as possible
  18. You are such a great customer. I can waive the fee to expressship your card if you'd like
  19. Happy Early/belated birthday!
  20. ask if the customer is familiar with the locator
  21. I see that you usually process your payments on time. I Will be happy to waive that past due fee on your accountMS/MR
  22. WISH CUSTOMER HAPPY ANNIVERSARY
  23. RECAP THE CALL
  24. Awe, what kind of dog is that?
  25. Thank the customer fortaking such great care of their account
  26. I am here to help out
  27. Thank you so much for being part of the CapitalOne Family