mentionthe $0fraudliabilityAwe, whatkind ofdog isthat?I hopeyourmovewent well! I'm sorry to hearyou lost your card.If you have myluck, you'll find itas soon as Ideactivate it.Thank you somuch for beingpart of theCapitalOneFamily thank you forchoosing capitalone...we know youhave choices outthere and weappreciate youchoosing usI hopeyou areenjoyingyour dayask if thecustomer isfamiliar withthe locator I noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?I see that you usuallyprocess yourpayments on time. IWill be happy towaive that past duefee on youraccountMS/MR RECAPTHECALLwow...I justnoticed howmany rewardsmiles you haveearned...fantastic WISHCUSTOMERHAPPYANNIVERSARY  It was mypleasure! Thank youfor being anexcellentcustomersince XXXXHappyEarly/belatedbirthday! You are such agreat customer. Ican waive the feeto expressshipyour card if you'dlike ProactivelyDiscussCardBenefits Thank thecustomerfortaking suchgreat care oftheir account DON'T FORGETTO SIGN UPFORYOURPRIORITYPASSBENEFITSWe makeit as easyaspossibleI amhere tohelp outThank you forchecking youralerts from usand respondingso quicklyI understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeCONGRATSONGETTINGTHE NEWVX CARD You aredoing a greatjob takingadvantage ofyour benefitsWould you likeme to walk youthrough how todo this online?mentionthe $0fraudliabilityAwe, whatkind ofdog isthat?I hopeyourmovewent well! I'm sorry to hearyou lost your card.If you have myluck, you'll find itas soon as Ideactivate it.Thank you somuch for beingpart of theCapitalOneFamily thank you forchoosing capitalone...we know youhave choices outthere and weappreciate youchoosing usI hopeyou areenjoyingyour dayask if thecustomer isfamiliar withthe locator I noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?I see that you usuallyprocess yourpayments on time. IWill be happy towaive that past duefee on youraccountMS/MR RECAPTHECALLwow...I justnoticed howmany rewardsmiles you haveearned...fantastic WISHCUSTOMERHAPPYANNIVERSARY  It was mypleasure! Thank youfor being anexcellentcustomersince XXXXHappyEarly/belatedbirthday! You are such agreat customer. Ican waive the feeto expressshipyour card if you'dlike ProactivelyDiscussCardBenefits Thank thecustomerfortaking suchgreat care oftheir account DON'T FORGETTO SIGN UPFORYOURPRIORITYPASSBENEFITSWe makeit as easyaspossibleI amhere tohelp outThank you forchecking youralerts from usand respondingso quicklyI understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeCONGRATSONGETTINGTHE NEWVX CARD You aredoing a greatjob takingadvantage ofyour benefitsWould you likeme to walk youthrough how todo this online?

NPS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. mention the $0 fraud liability
  2. Awe, what kind of dog is that?
  3. I hope your move went well!
  4. I'm sorry to hear you lost your card. If you have my luck, you'll find it as soon as I deactivate it.
  5. Thank you so much for being part of the CapitalOne Family
  6. thank you for choosing capital one...we know you have choices out there and we appreciate you choosing us
  7. I hope you are enjoying your day
  8. ask if the customer is familiar with the locator
  9. I noticed this is a new account, did you have any questions about your rewards or benefits?
  10. I see that you usually process your payments on time. I Will be happy to waive that past due fee on your accountMS/MR
  11. RECAP THE CALL
  12. wow...I just noticed how many rewards miles you have earned...fantastic
  13. WISH CUSTOMER HAPPY ANNIVERSARY
  14. It was my pleasure!
  15. Thank you for being an excellent customer since XXXX
  16. Happy Early/belated birthday!
  17. You are such a great customer. I can waive the fee to expressship your card if you'd like
  18. Proactively Discuss Card Benefits
  19. Thank the customer fortaking such great care of their account
  20. DON'T FORGET TO SIGN UP FORYOUR PRIORITYPASS BENEFITS
  21. We make it as easy as possible
  22. I am here to help out
  23. Thank you for checking your alerts from us and responding so quickly
  24. I understand getting a past due fee/interest charge you weren't expecting can be worrisome
  25. CONGRATS ON GETTING THE NEW VX CARD
  26. You are doing a great job taking advantage of your benefits
  27. Would you like me to walk you through how to do this online?