QuestionsChatGhostReservationCancellationErrorShortenStayFirstOmniCaseMissingBudgetCertificateDepositCorrectionNameChangeFirstRegionalSupportFirstReservationModificationCallTSWEErrorWebsiteErrorsRPUCorrectionSiteIssueFirstQuestionsCallForcedLockOffBonvoyAccountFirstEscalationKnowledgeProcedureQuestionMissedDeadlineLack ofAvailabilityIncorrectBonvoyonAccountMissingAvisCertificatesMiscommunicationEscalationQuestionsChatGhostReservationCancellationErrorShortenStayFirstOmniCaseMissingBudgetCertificateDepositCorrectionNameChangeFirstRegionalSupportFirstReservationModificationCallTSWEErrorWebsiteErrorsRPUCorrectionSiteIssueFirstQuestionsCallForcedLockOffBonvoyAccountFirstEscalationKnowledgeProcedureQuestionMissedDeadlineLack ofAvailabilityIncorrectBonvoyonAccountMissingAvisCertificatesMiscommunicationEscalation

Resolution Services - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Questions Chat
  2. Ghost Reservation
  3. Cancellation Error
  4. Shorten Stay
  5. First Omni Case
  6. Missing Budget Certificate
  7. Deposit Correction
  8. Name Change
  9. First Regional Support
  10. First Reservation Modification Call
  11. TSWE Error
  12. Website Errors
  13. RPU Correction
  14. Site Issue
  15. First Questions Call
  16. Forced Lock Off
  17. Bonvoy Account
  18. First Escalation
  19. Knowledge Procedure Question
  20. Missed Deadline
  21. Lack of Availability
  22. Incorrect Bonvoy on Account
  23. Missing Avis Certificates
  24. Miscommunication Escalation