Asked thecaller howthey aredoingConfirmedbillingaddressGot acrosspromo winSaved oneor moresponsorshipcancellationsThankedcaller fordonationWished thecaller a goodday in theoutroShared apersonaltidbit withthe donorOffered tosavesponsorship(cover/lower)AskedforbackpayCalleddonor bynameConfirmedmailingaddressSet upa DFConfirmedemailaddressAdded anew creditcardIntroducedyourself byname inthe introAssuredsponsor thatchild was notaffectedMentionedhow longthey havebeensponsoringAskedfor crosspromoMentionedchild'snameReset apasswordMentioned$3.50 feeRecappedthe callSet upbackpay$100+Sent a COrequest formore infoAsked thecaller howthey aredoingConfirmedbillingaddressGot acrosspromo winSaved oneor moresponsorshipcancellationsThankedcaller fordonationWished thecaller a goodday in theoutroShared apersonaltidbit withthe donorOffered tosavesponsorship(cover/lower)AskedforbackpayCalleddonor bynameConfirmedmailingaddressSet upa DFConfirmedemailaddressAdded anew creditcardIntroducedyourself byname inthe introAssuredsponsor thatchild was notaffectedMentionedhow longthey havebeensponsoringAskedfor crosspromoMentionedchild'snameReset apasswordMentioned$3.50 feeRecappedthe callSet upbackpay$100+Sent a COrequest formore info

Engagement Call Listening - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
G
4
O
5
I
6
G
7
I
8
N
9
O
10
I
11
B
12
I
13
G
14
B
15
B
16
G
17
B
18
N
19
O
20
N
21
G
22
I
23
B
24
N
  1. O-Asked the caller how they are doing
  2. O-Confirmed billing address
  3. G-Got a cross promo win
  4. O-Saved one or more sponsorship cancellations
  5. I-Thanked caller for donation
  6. G-Wished the caller a good day in the outro
  7. I-Shared a personal tidbit with the donor
  8. N-Offered to save sponsorship (cover/lower)
  9. O-Asked for backpay
  10. I-Called donor by name
  11. B-Confirmed mailing address
  12. I-Set up a DF
  13. G-Confirmed email address
  14. B-Added a new credit card
  15. B-Introduced yourself by name in the intro
  16. G-Assured sponsor that child was not affected
  17. B-Mentioned how long they have been sponsoring
  18. N-Asked for cross promo
  19. O-Mentioned child's name
  20. N-Reset a password
  21. G-Mentioned $3.50 fee
  22. I-Recapped the call
  23. B-Set up backpay $100+
  24. N-Sent a CO request for more info