Deescalateda difficultsituationHad asessionless than2 min.Scannedcustomer'sIDPet/Babytax!Explainedmore than 3times wherethe IDscanner is...Stretchedand drankwatertoday!Helped ateammateAsked aSpec 2 forassistanceUsed thecustomer'sname 2+times duringsessionAte asnack/snacksExplainedthe featuresof ATMwLTto a newcustomerLearnedsomethingnew todayHad thesamebirthday asa customerHelped thecustomerresolve anissue/questionFound ananswerwithoutasking forhelpGot acustomerthat youhave helpedbeforeTalked to acustomerabout theweatherReachedyour 45+call goalVerifieddepositamount withcustomerApologized foraninconveniencePlaced aticket on amachineSmiledin asessionOfferedalternatesolutions toa customerVerifiedcustomersaccount fortransactionDeescalateda difficultsituationHad asessionless than2 min.Scannedcustomer'sIDPet/Babytax!Explainedmore than 3times wherethe IDscanner is...Stretchedand drankwatertoday!Helped ateammateAsked aSpec 2 forassistanceUsed thecustomer'sname 2+times duringsessionAte asnack/snacksExplainedthe featuresof ATMwLTto a newcustomerLearnedsomethingnew todayHad thesamebirthday asa customerHelped thecustomerresolve anissue/questionFound ananswerwithoutasking forhelpGot acustomerthat youhave helpedbeforeTalked to acustomerabout theweatherReachedyour 45+call goalVerifieddepositamount withcustomerApologized foraninconveniencePlaced aticket on amachineSmiledin asessionOfferedalternatesolutions toa customerVerifiedcustomersaccount fortransaction

ATMwLT Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Deescalated a difficult situation
  2. Had a session less than 2 min.
  3. Scanned customer's ID
  4. Pet/Baby tax!
  5. Explained more than 3 times where the ID scanner is...
  6. Stretched and drank water today!
  7. Helped a teammate
  8. Asked a Spec 2 for assistance
  9. Used the customer's name 2+ times during session
  10. Ate a snack/snacks
  11. Explained the features of ATMwLT to a new customer
  12. Learned something new today
  13. Had the same birthday as a customer
  14. Helped the customer resolve an issue/question
  15. Found an answer without asking for help
  16. Got a customer that you have helped before
  17. Talked to a customer about the weather
  18. Reached your 45+ call goal
  19. Verified deposit amount with customer
  20. Apologized for an inconvenience
  21. Placed a ticket on a machine
  22. Smiled in a session
  23. Offered alternate solutions to a customer
  24. Verified customers account for transaction