Had thesamebirthday asa customerPet/Babytax!Smiledin asessionLearnedsomethingnew todayUsed thecustomer'sname 2+times duringsessionDeescalateda difficultsituationApologized foraninconvenienceAsked aSpec 2 forassistanceAte asnack/snacksFound ananswerwithoutasking forhelpReachedyour 45+call goalTalked to acustomerabout theweatherHad asessionless than2 min.Explainedmore than 3times wherethe IDscanner is...Stretchedand drankwatertoday!Explainedthe featuresof ATMwLTto a newcustomerPlaced aticket on amachineScannedcustomer'sIDHelped ateammateGot acustomerthat youhave helpedbeforeVerifiedcustomersaccount fortransactionOfferedalternatesolutions toa customerVerifieddepositamount withcustomerHelped thecustomerresolve anissue/questionHad thesamebirthday asa customerPet/Babytax!Smiledin asessionLearnedsomethingnew todayUsed thecustomer'sname 2+times duringsessionDeescalateda difficultsituationApologized foraninconvenienceAsked aSpec 2 forassistanceAte asnack/snacksFound ananswerwithoutasking forhelpReachedyour 45+call goalTalked to acustomerabout theweatherHad asessionless than2 min.Explainedmore than 3times wherethe IDscanner is...Stretchedand drankwatertoday!Explainedthe featuresof ATMwLTto a newcustomerPlaced aticket on amachineScannedcustomer'sIDHelped ateammateGot acustomerthat youhave helpedbeforeVerifiedcustomersaccount fortransactionOfferedalternatesolutions toa customerVerifieddepositamount withcustomerHelped thecustomerresolve anissue/question

ATMwLT Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had the same birthday as a customer
  2. Pet/Baby tax!
  3. Smiled in a session
  4. Learned something new today
  5. Used the customer's name 2+ times during session
  6. Deescalated a difficult situation
  7. Apologized for an inconvenience
  8. Asked a Spec 2 for assistance
  9. Ate a snack/snacks
  10. Found an answer without asking for help
  11. Reached your 45+ call goal
  12. Talked to a customer about the weather
  13. Had a session less than 2 min.
  14. Explained more than 3 times where the ID scanner is...
  15. Stretched and drank water today!
  16. Explained the features of ATMwLT to a new customer
  17. Placed a ticket on a machine
  18. Scanned customer's ID
  19. Helped a teammate
  20. Got a customer that you have helped before
  21. Verified customers account for transaction
  22. Offered alternate solutions to a customer
  23. Verified deposit amount with customer
  24. Helped the customer resolve an issue/question