neutral&attentiveEmpathizelack ofeyecontactand cryingsafetyincreasepraiseAcrisislimitsRedirectattention ListenAnxietyChangethesettingif youdon’t,thenRemainCalmCollaborativeviewPhysicalaggressiondevelop analliance &gatherinformationGetHelpVisibleat alltimesit’s notso badSide ofpersonRespectSpacede-escalationVerbalaggressionToneratevolumeneutral&attentiveEmpathizelack ofeyecontactand cryingsafetyincreasepraiseAcrisislimitsRedirectattention ListenAnxietyChangethesettingif youdon’t,thenRemainCalmCollaborativeviewPhysicalaggressiondevelop analliance &gatherinformationGetHelpVisibleat alltimesit’s notso badSide ofpersonRespectSpacede-escalationVerbalaggressionToneratevolume

De-escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. neutral & attentive
  2. Empathize
  3. lack of eye contact and crying
  4. safety
  5. increase praise
  6. A crisis
  7. limits
  8. Redirect attention
  9. Listen
  10. Anxiety
  11. Change the setting
  12. if you don’t, then
  13. Remain Calm
  14. Collaborative view
  15. Physical aggression
  16. develop an alliance & gather information
  17. Get Help
  18. Visible at all times
  19. it’s not so bad
  20. Side of person
  21. Respect Space
  22. de-escalation
  23. Verbal aggression
  24. Tone rate volume