RemainCalmSide ofpersonEmpathizeneutral&attentiveToneratevolumeAcrisisPhysicalaggressionRespectSpacede-escalationGetHelpit’s notso badListensafetyif youdon’t,thenRedirectattention limitsChangethesettingCollaborativeviewVerbalaggressionAnxietyVisibleat alltimeslack ofeyecontactand cryingincreasepraisedevelop analliance &gatherinformationRemainCalmSide ofpersonEmpathizeneutral&attentiveToneratevolumeAcrisisPhysicalaggressionRespectSpacede-escalationGetHelpit’s notso badListensafetyif youdon’t,thenRedirectattention limitsChangethesettingCollaborativeviewVerbalaggressionAnxietyVisibleat alltimeslack ofeyecontactand cryingincreasepraisedevelop analliance &gatherinformation

De-escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Remain Calm
  2. Side of person
  3. Empathize
  4. neutral & attentive
  5. Tone rate volume
  6. A crisis
  7. Physical aggression
  8. Respect Space
  9. de-escalation
  10. Get Help
  11. it’s not so bad
  12. Listen
  13. safety
  14. if you don’t, then
  15. Redirect attention
  16. limits
  17. Change the setting
  18. Collaborative view
  19. Verbal aggression
  20. Anxiety
  21. Visible at all times
  22. lack of eye contact and crying
  23. increase praise
  24. develop an alliance & gather information