RemainCalmRedirectattention GetHelpVerbalaggressionde-escalationif youdon’t,thenSide ofpersonRespectSpaceAcrisisListenPhysicalaggressionChangethesettingdevelop analliance &gatherinformationlack ofeyecontactand cryingAnxietyEmpathizeToneratevolumelimitsVisibleat alltimesCollaborativeviewincreasepraiseit’s notso badneutral&attentivesafetyRemainCalmRedirectattention GetHelpVerbalaggressionde-escalationif youdon’t,thenSide ofpersonRespectSpaceAcrisisListenPhysicalaggressionChangethesettingdevelop analliance &gatherinformationlack ofeyecontactand cryingAnxietyEmpathizeToneratevolumelimitsVisibleat alltimesCollaborativeviewincreasepraiseit’s notso badneutral&attentivesafety

De-escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Remain Calm
  2. Redirect attention
  3. Get Help
  4. Verbal aggression
  5. de-escalation
  6. if you don’t, then
  7. Side of person
  8. Respect Space
  9. A crisis
  10. Listen
  11. Physical aggression
  12. Change the setting
  13. develop an alliance & gather information
  14. lack of eye contact and crying
  15. Anxiety
  16. Empathize
  17. Tone rate volume
  18. limits
  19. Visible at all times
  20. Collaborative view
  21. increase praise
  22. it’s not so bad
  23. neutral & attentive
  24. safety