AcrisisRemainCalmif youdon’t,thenAnxietyPhysicalaggressionVerbalaggressionCollaborativeviewChangethesettinglimitsRespectSpaceEmpathizeVisibleat alltimesincreasepraiseGetHelpneutral&attentivedevelop analliance &gatherinformationit’s notso badListenSide ofpersonsafetyToneratevolumeRedirectattention lack ofeyecontactand cryingde-escalationAcrisisRemainCalmif youdon’t,thenAnxietyPhysicalaggressionVerbalaggressionCollaborativeviewChangethesettinglimitsRespectSpaceEmpathizeVisibleat alltimesincreasepraiseGetHelpneutral&attentivedevelop analliance &gatherinformationit’s notso badListenSide ofpersonsafetyToneratevolumeRedirectattention lack ofeyecontactand cryingde-escalation

De-escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A crisis
  2. Remain Calm
  3. if you don’t, then
  4. Anxiety
  5. Physical aggression
  6. Verbal aggression
  7. Collaborative view
  8. Change the setting
  9. limits
  10. Respect Space
  11. Empathize
  12. Visible at all times
  13. increase praise
  14. Get Help
  15. neutral & attentive
  16. develop an alliance & gather information
  17. it’s not so bad
  18. Listen
  19. Side of person
  20. safety
  21. Tone rate volume
  22. Redirect attention
  23. lack of eye contact and crying
  24. de-escalation