develop analliance &gatherinformationit’s notso badSide ofpersonPhysicalaggressionGetHelpCollaborativeviewlimitsRespectSpaceToneratevolumeVerbalaggressionEmpathizeRemainCalmsafetyneutral&attentivede-escalationAcrisisif youdon’t,thenincreasepraiseListenRedirectattention ChangethesettingVisibleat alltimeslack ofeyecontactand cryingAnxietydevelop analliance &gatherinformationit’s notso badSide ofpersonPhysicalaggressionGetHelpCollaborativeviewlimitsRespectSpaceToneratevolumeVerbalaggressionEmpathizeRemainCalmsafetyneutral&attentivede-escalationAcrisisif youdon’t,thenincreasepraiseListenRedirectattention ChangethesettingVisibleat alltimeslack ofeyecontactand cryingAnxiety

De-escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. develop an alliance & gather information
  2. it’s not so bad
  3. Side of person
  4. Physical aggression
  5. Get Help
  6. Collaborative view
  7. limits
  8. Respect Space
  9. Tone rate volume
  10. Verbal aggression
  11. Empathize
  12. Remain Calm
  13. safety
  14. neutral & attentive
  15. de-escalation
  16. A crisis
  17. if you don’t, then
  18. increase praise
  19. Listen
  20. Redirect attention
  21. Change the setting
  22. Visible at all times
  23. lack of eye contact and crying
  24. Anxiety