EmpathizeListenneutral&attentiveToneratevolumeRedirectattention PhysicalaggressionGetHelplack ofeyecontactand cryingsafetyif youdon’t,thenVisibleat alltimesde-escalationlimitsChangethesettingRemainCalmAcrisisRespectSpaceincreasepraiseVerbalaggressionAnxietySide ofpersonCollaborativeviewdevelop analliance &gatherinformationit’s notso badEmpathizeListenneutral&attentiveToneratevolumeRedirectattention PhysicalaggressionGetHelplack ofeyecontactand cryingsafetyif youdon’t,thenVisibleat alltimesde-escalationlimitsChangethesettingRemainCalmAcrisisRespectSpaceincreasepraiseVerbalaggressionAnxietySide ofpersonCollaborativeviewdevelop analliance &gatherinformationit’s notso bad

De-escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathize
  2. Listen
  3. neutral & attentive
  4. Tone rate volume
  5. Redirect attention
  6. Physical aggression
  7. Get Help
  8. lack of eye contact and crying
  9. safety
  10. if you don’t, then
  11. Visible at all times
  12. de-escalation
  13. limits
  14. Change the setting
  15. Remain Calm
  16. A crisis
  17. Respect Space
  18. increase praise
  19. Verbal aggression
  20. Anxiety
  21. Side of person
  22. Collaborative view
  23. develop an alliance & gather information
  24. it’s not so bad