A crisis Remain Calm if you don’t, then Anxiety Physical aggression Verbal aggression Collaborative view Change the setting limits Respect Space Empathize Visible at all times increase praise Get Help neutral & attentive develop an alliance & gather information it’s not so bad Listen Side of person safety Tone rate volume Redirect attention lack of eye contact and crying de- escalation A crisis Remain Calm if you don’t, then Anxiety Physical aggression Verbal aggression Collaborative view Change the setting limits Respect Space Empathize Visible at all times increase praise Get Help neutral & attentive develop an alliance & gather information it’s not so bad Listen Side of person safety Tone rate volume Redirect attention lack of eye contact and crying de- escalation
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
A crisis
Remain Calm
if you don’t, then
Anxiety
Physical aggression
Verbal aggression
Collaborative view
Change the setting
limits
Respect Space
Empathize
Visible at all times
increase praise
Get Help
neutral & attentive
develop an alliance & gather information
it’s not so bad
Listen
Side of person
safety
Tone rate
volume
Redirect attention
lack of eye contact and crying
de-escalation