neutral&attentiveGetHelpPhysicalaggressionListenEmpathizelack ofeyecontactand cryingincreasepraiseAcrisisVisibleat alltimesRedirectattention limitsdevelop analliance &gatherinformationde-escalationif youdon’t,thenCollaborativeviewToneratevolumeit’s notso badsafetyAnxietyRemainCalmSide ofpersonRespectSpaceChangethesettingVerbalaggressionneutral&attentiveGetHelpPhysicalaggressionListenEmpathizelack ofeyecontactand cryingincreasepraiseAcrisisVisibleat alltimesRedirectattention limitsdevelop analliance &gatherinformationde-escalationif youdon’t,thenCollaborativeviewToneratevolumeit’s notso badsafetyAnxietyRemainCalmSide ofpersonRespectSpaceChangethesettingVerbalaggression

De-escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. neutral & attentive
  2. Get Help
  3. Physical aggression
  4. Listen
  5. Empathize
  6. lack of eye contact and crying
  7. increase praise
  8. A crisis
  9. Visible at all times
  10. Redirect attention
  11. limits
  12. develop an alliance & gather information
  13. de-escalation
  14. if you don’t, then
  15. Collaborative view
  16. Tone rate volume
  17. it’s not so bad
  18. safety
  19. Anxiety
  20. Remain Calm
  21. Side of person
  22. Respect Space
  23. Change the setting
  24. Verbal aggression