Acrisisdevelop analliance &gatherinformationsafetyToneratevolumeGetHelpChangethesettingSide ofpersonde-escalationRemainCalmCollaborativeviewlack ofeyecontactand cryingAnxietylimitsneutral&attentiveif youdon’t,thenRespectSpaceVisibleat alltimesEmpathizeListenVerbalaggressionRedirectattention it’s notso badincreasepraisePhysicalaggressionAcrisisdevelop analliance &gatherinformationsafetyToneratevolumeGetHelpChangethesettingSide ofpersonde-escalationRemainCalmCollaborativeviewlack ofeyecontactand cryingAnxietylimitsneutral&attentiveif youdon’t,thenRespectSpaceVisibleat alltimesEmpathizeListenVerbalaggressionRedirectattention it’s notso badincreasepraisePhysicalaggression

De-escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A crisis
  2. develop an alliance & gather information
  3. safety
  4. Tone rate volume
  5. Get Help
  6. Change the setting
  7. Side of person
  8. de-escalation
  9. Remain Calm
  10. Collaborative view
  11. lack of eye contact and crying
  12. Anxiety
  13. limits
  14. neutral & attentive
  15. if you don’t, then
  16. Respect Space
  17. Visible at all times
  18. Empathize
  19. Listen
  20. Verbal aggression
  21. Redirect attention
  22. it’s not so bad
  23. increase praise
  24. Physical aggression