EmpathizeRedirectattention PhysicalaggressionAnxietyCollaborativeviewRespectSpaceVisibleat alltimesSide ofpersonlack ofeyecontactand cryingVerbalaggressiondevelop analliance &gatherinformationRemainCalmToneratevolumeListenGetHelpneutral&attentiveincreasepraiseit’s notso badde-escalationChangethesettingif youdon’t,thensafetyAcrisislimitsEmpathizeRedirectattention PhysicalaggressionAnxietyCollaborativeviewRespectSpaceVisibleat alltimesSide ofpersonlack ofeyecontactand cryingVerbalaggressiondevelop analliance &gatherinformationRemainCalmToneratevolumeListenGetHelpneutral&attentiveincreasepraiseit’s notso badde-escalationChangethesettingif youdon’t,thensafetyAcrisislimits

De-escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathize
  2. Redirect attention
  3. Physical aggression
  4. Anxiety
  5. Collaborative view
  6. Respect Space
  7. Visible at all times
  8. Side of person
  9. lack of eye contact and crying
  10. Verbal aggression
  11. develop an alliance & gather information
  12. Remain Calm
  13. Tone rate volume
  14. Listen
  15. Get Help
  16. neutral & attentive
  17. increase praise
  18. it’s not so bad
  19. de-escalation
  20. Change the setting
  21. if you don’t, then
  22. safety
  23. A crisis
  24. limits