Verbalaggressionlack ofeyecontactand cryingToneratevolumeAnxietyneutral&attentiveVisibleat alltimesde-escalationdevelop analliance &gatherinformationPhysicalaggressionincreasepraiseEmpathizeListenSide ofpersonRedirectattention safetyChangethesettingif youdon’t,thenit’s notso badGetHelpCollaborativeviewAcrisisRespectSpaceRemainCalmlimitsVerbalaggressionlack ofeyecontactand cryingToneratevolumeAnxietyneutral&attentiveVisibleat alltimesde-escalationdevelop analliance &gatherinformationPhysicalaggressionincreasepraiseEmpathizeListenSide ofpersonRedirectattention safetyChangethesettingif youdon’t,thenit’s notso badGetHelpCollaborativeviewAcrisisRespectSpaceRemainCalmlimits

De-escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verbal aggression
  2. lack of eye contact and crying
  3. Tone rate volume
  4. Anxiety
  5. neutral & attentive
  6. Visible at all times
  7. de-escalation
  8. develop an alliance & gather information
  9. Physical aggression
  10. increase praise
  11. Empathize
  12. Listen
  13. Side of person
  14. Redirect attention
  15. safety
  16. Change the setting
  17. if you don’t, then
  18. it’s not so bad
  19. Get Help
  20. Collaborative view
  21. A crisis
  22. Respect Space
  23. Remain Calm
  24. limits