Redirectattention RespectSpaceSide ofpersonincreasepraiseRemainCalmdevelop analliance &gatherinformationGetHelpsafetylimitsPhysicalaggressionit’s notso badif youdon’t,thenVisibleat alltimesAcrisisChangethesettingEmpathizeToneratevolumeCollaborativeviewAnxietyVerbalaggressionde-escalationneutral&attentivelack ofeyecontactand cryingListenRedirectattention RespectSpaceSide ofpersonincreasepraiseRemainCalmdevelop analliance &gatherinformationGetHelpsafetylimitsPhysicalaggressionit’s notso badif youdon’t,thenVisibleat alltimesAcrisisChangethesettingEmpathizeToneratevolumeCollaborativeviewAnxietyVerbalaggressionde-escalationneutral&attentivelack ofeyecontactand cryingListen

De-escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Redirect attention
  2. Respect Space
  3. Side of person
  4. increase praise
  5. Remain Calm
  6. develop an alliance & gather information
  7. Get Help
  8. safety
  9. limits
  10. Physical aggression
  11. it’s not so bad
  12. if you don’t, then
  13. Visible at all times
  14. A crisis
  15. Change the setting
  16. Empathize
  17. Tone rate volume
  18. Collaborative view
  19. Anxiety
  20. Verbal aggression
  21. de-escalation
  22. neutral & attentive
  23. lack of eye contact and crying
  24. Listen