limitssafetyif youdon’t,thenListenlack ofeyecontactand cryingCollaborativeviewincreasepraiseRedirectattention PhysicalaggressionAcrisisRespectSpacede-escalationAnxietyEmpathizeSide ofpersonVisibleat alltimesRemainCalmToneratevolumeChangethesettingVerbalaggressiondevelop analliance &gatherinformationit’s notso badneutral&attentiveGetHelplimitssafetyif youdon’t,thenListenlack ofeyecontactand cryingCollaborativeviewincreasepraiseRedirectattention PhysicalaggressionAcrisisRespectSpacede-escalationAnxietyEmpathizeSide ofpersonVisibleat alltimesRemainCalmToneratevolumeChangethesettingVerbalaggressiondevelop analliance &gatherinformationit’s notso badneutral&attentiveGetHelp

De-escalation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. limits
  2. safety
  3. if you don’t, then
  4. Listen
  5. lack of eye contact and crying
  6. Collaborative view
  7. increase praise
  8. Redirect attention
  9. Physical aggression
  10. A crisis
  11. Respect Space
  12. de-escalation
  13. Anxiety
  14. Empathize
  15. Side of person
  16. Visible at all times
  17. Remain Calm
  18. Tone rate volume
  19. Change the setting
  20. Verbal aggression
  21. develop an alliance & gather information
  22. it’s not so bad
  23. neutral & attentive
  24. Get Help