IMScustomer butcant befound byIMSneedingtoescalatean issue colleaguescome toyou forsupport emailsaredown signal isawful oncustomerssideexpired ricsbut was senta desktopnot actioned anaccounthas beenreset re-requestdocuments update forsomethingyou cantcheck payment cantbe found toallocate toaccountdespite POP finishinglate dueto a call noresponsefrom a tl no notesonaccount paymentscallbeyond4pm being toldconflicitinginformation beinglate tolunch waiting30mins foran enquiryreplyneedingtoescalatean issue solicitorsighingat you no deed onspreadsheet agenthasntcalledback processhasntmigrated being toldyou'rewrong by acustomer complaintaboutgettinghold of us IMScustomer butcant befound byIMSneedingtoescalatean issue colleaguescome toyou forsupport emailsaredown signal isawful oncustomerssideexpired ricsbut was senta desktopnot actioned anaccounthas beenreset re-requestdocuments update forsomethingyou cantcheck payment cantbe found toallocate toaccountdespite POP finishinglate dueto a call noresponsefrom a tl no notesonaccount paymentscallbeyond4pm being toldconflicitinginformation beinglate tolunch waiting30mins foran enquiryreplyneedingtoescalatean issue solicitorsighingat you no deed onspreadsheet agenthasntcalledback processhasntmigrated being toldyou'rewrong by acustomer complaintaboutgettinghold of us 

where we work - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. IMS customer but cant be found by IMS
  2. needing to escalate an issue
  3. colleagues come to you for support
  4. emails are down
  5. signal is awful on customers side
  6. expired rics but was sent a desktop not actioned
  7. an account has been reset
  8. re-request documents
  9. update for something you cant check
  10. payment cant be found to allocate to account despite POP
  11. finishing late due to a call
  12. no response from a tl
  13. no notes on account
  14. payments call beyond 4pm
  15. being told confliciting information
  16. being late to lunch
  17. waiting 30mins for an enquiry reply
  18. needing to escalate an issue
  19. solicitor sighing at you
  20. no deed on spreadsheet
  21. agent hasnt called back
  22. process hasnt migrated
  23. being told you're wrong by a customer
  24. complaint about getting hold of us