update forsomethingyou cantcheck anaccounthas beenreset being toldyou'rewrong by acustomer needingtoescalatean issue IMScustomer butcant befound byIMSsignal isawful oncustomerssideagenthasntcalledback noresponsefrom a tl waiting30mins foran enquiryreplyno notesonaccount needingtoescalatean issue payment cantbe found toallocate toaccountdespite POP re-requestdocuments no deed onspreadsheet complaintaboutgettinghold of us paymentscallbeyond4pm colleaguescome toyou forsupport processhasntmigrated emailsaredown expired ricsbut was senta desktopnot actioned being toldconflicitinginformation solicitorsighingat you beinglate tolunch finishinglate dueto a call update forsomethingyou cantcheck anaccounthas beenreset being toldyou'rewrong by acustomer needingtoescalatean issue IMScustomer butcant befound byIMSsignal isawful oncustomerssideagenthasntcalledback noresponsefrom a tl waiting30mins foran enquiryreplyno notesonaccount needingtoescalatean issue payment cantbe found toallocate toaccountdespite POP re-requestdocuments no deed onspreadsheet complaintaboutgettinghold of us paymentscallbeyond4pm colleaguescome toyou forsupport processhasntmigrated emailsaredown expired ricsbut was senta desktopnot actioned being toldconflicitinginformation solicitorsighingat you beinglate tolunch finishinglate dueto a call 

where we work - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. update for something you cant check
  2. an account has been reset
  3. being told you're wrong by a customer
  4. needing to escalate an issue
  5. IMS customer but cant be found by IMS
  6. signal is awful on customers side
  7. agent hasnt called back
  8. no response from a tl
  9. waiting 30mins for an enquiry reply
  10. no notes on account
  11. needing to escalate an issue
  12. payment cant be found to allocate to account despite POP
  13. re-request documents
  14. no deed on spreadsheet
  15. complaint about getting hold of us
  16. payments call beyond 4pm
  17. colleagues come to you for support
  18. process hasnt migrated
  19. emails are down
  20. expired rics but was sent a desktop not actioned
  21. being told confliciting information
  22. solicitor sighing at you
  23. being late to lunch
  24. finishing late due to a call