colleaguescome toyou forsupport agenthasntcalledback solicitorsighingat you complaintaboutgettinghold of us needingtoescalatean issue being toldyou'rewrong by acustomer expired ricsbut was senta desktopnot actioned update forsomethingyou cantcheck beinglate tolunch processhasntmigrated emailsaredown payment cantbe found toallocate toaccountdespite POP paymentscallbeyond4pm noresponsefrom a tl anaccounthas beenreset waiting30mins foran enquiryreplybeing toldconflicitinginformation needingtoescalatean issue no deed onspreadsheet no notesonaccount finishinglate dueto a call re-requestdocuments signal isawful oncustomerssideIMScustomer butcant befound byIMScolleaguescome toyou forsupport agenthasntcalledback solicitorsighingat you complaintaboutgettinghold of us needingtoescalatean issue being toldyou'rewrong by acustomer expired ricsbut was senta desktopnot actioned update forsomethingyou cantcheck beinglate tolunch processhasntmigrated emailsaredown payment cantbe found toallocate toaccountdespite POP paymentscallbeyond4pm noresponsefrom a tl anaccounthas beenreset waiting30mins foran enquiryreplybeing toldconflicitinginformation needingtoescalatean issue no deed onspreadsheet no notesonaccount finishinglate dueto a call re-requestdocuments signal isawful oncustomerssideIMScustomer butcant befound byIMS

where we work - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. colleagues come to you for support
  2. agent hasnt called back
  3. solicitor sighing at you
  4. complaint about getting hold of us
  5. needing to escalate an issue
  6. being told you're wrong by a customer
  7. expired rics but was sent a desktop not actioned
  8. update for something you cant check
  9. being late to lunch
  10. process hasnt migrated
  11. emails are down
  12. payment cant be found to allocate to account despite POP
  13. payments call beyond 4pm
  14. no response from a tl
  15. an account has been reset
  16. waiting 30mins for an enquiry reply
  17. being told confliciting information
  18. needing to escalate an issue
  19. no deed on spreadsheet
  20. no notes on account
  21. finishing late due to a call
  22. re-request documents
  23. signal is awful on customers side
  24. IMS customer but cant be found by IMS