being toldconflicitinginformation paymentscallbeyond4pm beinglate tolunch anaccounthas beenreset finishinglate dueto a call colleaguescome toyou forsupport IMScustomer butcant befound byIMSneedingtoescalatean issue complaintaboutgettinghold of us being toldyou'rewrong by acustomer signal isawful oncustomerssideemailsaredown solicitorsighingat you no deed onspreadsheet needingtoescalatean issue no notesonaccount waiting30mins foran enquiryreplynoresponsefrom a tl re-requestdocuments processhasntmigrated payment cantbe found toallocate toaccountdespite POP expired ricsbut was senta desktopnot actioned update forsomethingyou cantcheck agenthasntcalledback being toldconflicitinginformation paymentscallbeyond4pm beinglate tolunch anaccounthas beenreset finishinglate dueto a call colleaguescome toyou forsupport IMScustomer butcant befound byIMSneedingtoescalatean issue complaintaboutgettinghold of us being toldyou'rewrong by acustomer signal isawful oncustomerssideemailsaredown solicitorsighingat you no deed onspreadsheet needingtoescalatean issue no notesonaccount waiting30mins foran enquiryreplynoresponsefrom a tl re-requestdocuments processhasntmigrated payment cantbe found toallocate toaccountdespite POP expired ricsbut was senta desktopnot actioned update forsomethingyou cantcheck agenthasntcalledback 

where we work - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. being told confliciting information
  2. payments call beyond 4pm
  3. being late to lunch
  4. an account has been reset
  5. finishing late due to a call
  6. colleagues come to you for support
  7. IMS customer but cant be found by IMS
  8. needing to escalate an issue
  9. complaint about getting hold of us
  10. being told you're wrong by a customer
  11. signal is awful on customers side
  12. emails are down
  13. solicitor sighing at you
  14. no deed on spreadsheet
  15. needing to escalate an issue
  16. no notes on account
  17. waiting 30mins for an enquiry reply
  18. no response from a tl
  19. re-request documents
  20. process hasnt migrated
  21. payment cant be found to allocate to account despite POP
  22. expired rics but was sent a desktop not actioned
  23. update for something you cant check
  24. agent hasnt called back