paymentscallbeyond4pm no deed onspreadsheet IMScustomer butcant befound byIMSagenthasntcalledback update forsomethingyou cantcheck expired ricsbut was senta desktopnot actioned colleaguescome toyou forsupport anaccounthas beenreset needingtoescalatean issue re-requestdocuments no notesonaccount payment cantbe found toallocate toaccountdespite POP beinglate tolunch signal isawful oncustomerssideneedingtoescalatean issue being toldconflicitinginformation complaintaboutgettinghold of us being toldyou'rewrong by acustomer emailsaredown finishinglate dueto a call processhasntmigrated noresponsefrom a tl solicitorsighingat you waiting30mins foran enquiryreplypaymentscallbeyond4pm no deed onspreadsheet IMScustomer butcant befound byIMSagenthasntcalledback update forsomethingyou cantcheck expired ricsbut was senta desktopnot actioned colleaguescome toyou forsupport anaccounthas beenreset needingtoescalatean issue re-requestdocuments no notesonaccount payment cantbe found toallocate toaccountdespite POP beinglate tolunch signal isawful oncustomerssideneedingtoescalatean issue being toldconflicitinginformation complaintaboutgettinghold of us being toldyou'rewrong by acustomer emailsaredown finishinglate dueto a call processhasntmigrated noresponsefrom a tl solicitorsighingat you waiting30mins foran enquiryreply

where we work - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. payments call beyond 4pm
  2. no deed on spreadsheet
  3. IMS customer but cant be found by IMS
  4. agent hasnt called back
  5. update for something you cant check
  6. expired rics but was sent a desktop not actioned
  7. colleagues come to you for support
  8. an account has been reset
  9. needing to escalate an issue
  10. re-request documents
  11. no notes on account
  12. payment cant be found to allocate to account despite POP
  13. being late to lunch
  14. signal is awful on customers side
  15. needing to escalate an issue
  16. being told confliciting information
  17. complaint about getting hold of us
  18. being told you're wrong by a customer
  19. emails are down
  20. finishing late due to a call
  21. process hasnt migrated
  22. no response from a tl
  23. solicitor sighing at you
  24. waiting 30mins for an enquiry reply