no notesonaccount needingtoescalatean issue colleaguescome toyou forsupport IMScustomer butcant befound byIMSbeinglate tolunch signal isawful oncustomerssideneedingtoescalatean issue payment cantbe found toallocate toaccountdespite POP no deed onspreadsheet being toldyou'rewrong by acustomer re-requestdocuments expired ricsbut was senta desktopnot actioned agenthasntcalledback noresponsefrom a tl waiting30mins foran enquiryreplyprocesshasntmigrated solicitorsighingat you complaintaboutgettinghold of us anaccounthas beenreset paymentscallbeyond4pm being toldconflicitinginformation update forsomethingyou cantcheck finishinglate dueto a call emailsaredown no notesonaccount needingtoescalatean issue colleaguescome toyou forsupport IMScustomer butcant befound byIMSbeinglate tolunch signal isawful oncustomerssideneedingtoescalatean issue payment cantbe found toallocate toaccountdespite POP no deed onspreadsheet being toldyou'rewrong by acustomer re-requestdocuments expired ricsbut was senta desktopnot actioned agenthasntcalledback noresponsefrom a tl waiting30mins foran enquiryreplyprocesshasntmigrated solicitorsighingat you complaintaboutgettinghold of us anaccounthas beenreset paymentscallbeyond4pm being toldconflicitinginformation update forsomethingyou cantcheck finishinglate dueto a call emailsaredown 

where we work - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. no notes on account
  2. needing to escalate an issue
  3. colleagues come to you for support
  4. IMS customer but cant be found by IMS
  5. being late to lunch
  6. signal is awful on customers side
  7. needing to escalate an issue
  8. payment cant be found to allocate to account despite POP
  9. no deed on spreadsheet
  10. being told you're wrong by a customer
  11. re-request documents
  12. expired rics but was sent a desktop not actioned
  13. agent hasnt called back
  14. no response from a tl
  15. waiting 30mins for an enquiry reply
  16. process hasnt migrated
  17. solicitor sighing at you
  18. complaint about getting hold of us
  19. an account has been reset
  20. payments call beyond 4pm
  21. being told confliciting information
  22. update for something you cant check
  23. finishing late due to a call
  24. emails are down