Loan DebtBurdenForbearanceThe borrower’s totalmonthly payment oneligible federalstudent loan(s) isequal to or greaterthan 20% of the totalmonthly income.EconomicHardshipDefermentThe borrower is on thisdeferment with anotherservicer, or receivesfederal/state publicassistance, or serves in thePeaceCorp, or works full-time but falls below thepoverty guideline for theirhousehold size.SSN orAcctNumberWhat does aborrower need toput on their checkor money orderwhen mailing in apayment?InterestSubsidyBenefitsA new consolidatedloan may be split intotwo loans in oursystem based on__________________.TeacherLoanForgivenessTeachers atTitle I schoolscan be eligiblefor what after5 years?BankruptcyForbearanceThe borrowerhas filedChapter 7 orChapter 13bankruptcy.ClosedSchoolDischargeThe borrower musthave been preventedfrom completing theireducation and beunable to transfertheir credits toanother school.DeathDischargeAvailable ifthe bwr or thebenefittingstudent passaway.DefaultResolutionGroupDefaultedloans gettransferredto who?UnemploymentDefermentThe borrower isregistered with apublic or privateemployment agencyor is receivingunemploymentbenefits.AutoPayAutomaticDraftingSystemMissingPersonForbearanceTheborrowerhas gonemissing.DiscretionaryForbearanceTemporaryHardshipForbearance andLow PayForbearance arewhat kind offorbearance?GraduateFellowshipDefermentThe borrower holds abachelor’s degreeand is enrolled full-time in a graduatefellowship program.MilitaryDefermentThe borrower isdeployed in a wareffort/contingencyoperation/nationalemergency.End of2023Borrowers whoconsolidate by_____________ do nothave to lose progresstowards PSLF or IDRForgiveness, and theymay even be able to“share” qualifyingpayments.NaturalDisasterForbearanceThe borrower lives,works, or attendsschool in an areaaffected by a naturaldisaster, local, ornational emergency, ora military mobilization,are eligible for thisforbearance.361+daysAccounts that are___________delinquent cannotbe brought currentby Edfinancial.120How manyqualifyingpayments does aborrower need tomake to receivePSLF?SemesterBridgeDefermentThe borrower isenrolled at least half-time at a Title IV schoolduring the previousterm and plans toenroll at least half-timeat a Title IV school nextterm.SAVE/REPAYEWhat is thebest IDRplan for mostborrowers?25-30How manydays prior tothe due dateare billingstatements sentout?FinanceWhat sharepointsite do yousubmit a missingpayment requestto?CancerTreatmentDefermentTheborrower isreceivingcancertreatment..25%What percentageof the borrower'sinterest rate canthey getdiscounted forAutoPay?RepaymentCalculatorWhat do weuse to get apaymentestimate fora bwr?WeightedAverageThe consolidation processuses a_____________________of their underlying loansthen round up to thenearest 1/8th percent forthe new interest rate.Pausepayments fora definiteamount oftimewhat dodefermentsand forbshave incommon?Borrower'sDefense toRepaymentDischargeAvailable toborrowers whobelieve theywere wronged,misled, ormanipulated.Departmentof DefenseForbearanceThe borrower isparticipating in theStudent LoanRepaymentProgram (SLRP).Last dayof themonthWhen dowe reportto theCRAs?Total andPermanentDisabilityDischargeTheborrower is100%permanentlydisabled.LS Res >Acct Analyst>RepaymentOptions How do yousubmit requestto switch to aterm basedplan?NationalEmergencyForbearanceAll Federally-Owned loanaccounts receivedthis forbearanceautomatically on3/13/2020.RehabilitationTrainingThe borrower is in arehab program forvocational rehab, drugabuse, mental healthtreatment, alcoholabuse, or rehabtraining for disabledindividuals by the Dept.of Veteran’s Affairs.90daysHow past duedoes a paymentneed to be beforewe reportdelinquent to theCredit Bureaus?134What screenin CLASScan you seepaymenthistory?NegativeAmortizationWhat is it calledwhen the pmtdoesn't coverthe monthlyinterest accrual? PLUS In-SchoolDefermentThe benefitingstudent isenrolled at leasthalf-time at aTitle IV School.In-SchoolDefermentThe borroweris enrolled atleast half-time at a TitleIV School.Loan DebtBurdenForbearanceThe borrower’s totalmonthly payment oneligible federalstudent loan(s) isequal to or greaterthan 20% of the totalmonthly income.EconomicHardshipDefermentThe borrower is on thisdeferment with anotherservicer, or receivesfederal/state publicassistance, or serves in thePeaceCorp, or works full-time but falls below thepoverty guideline for theirhousehold size.SSN orAcctNumberWhat does aborrower need toput on their checkor money orderwhen mailing in apayment?InterestSubsidyBenefitsA new consolidatedloan may be split intotwo loans in oursystem based on__________________.TeacherLoanForgivenessTeachers atTitle I schoolscan be eligiblefor what after5 years?BankruptcyForbearanceThe borrowerhas filedChapter 7 orChapter 13bankruptcy.ClosedSchoolDischargeThe borrower musthave been preventedfrom completing theireducation and beunable to transfertheir credits toanother school.DeathDischargeAvailable ifthe bwr or thebenefittingstudent passaway.DefaultResolutionGroupDefaultedloans gettransferredto who?UnemploymentDefermentThe borrower isregistered with apublic or privateemployment agencyor is receivingunemploymentbenefits.AutoPayAutomaticDraftingSystemMissingPersonForbearanceTheborrowerhas gonemissing.DiscretionaryForbearanceTemporaryHardshipForbearance andLow PayForbearance arewhat kind offorbearance?GraduateFellowshipDefermentThe borrower holds abachelor’s degreeand is enrolled full-time in a graduatefellowship program.MilitaryDefermentThe borrower isdeployed in a wareffort/contingencyoperation/nationalemergency.End of2023Borrowers whoconsolidate by_____________ do nothave to lose progresstowards PSLF or IDRForgiveness, and theymay even be able to“share” qualifyingpayments.NaturalDisasterForbearanceThe borrower lives,works, or attendsschool in an areaaffected by a naturaldisaster, local, ornational emergency, ora military mobilization,are eligible for thisforbearance.361+daysAccounts that are___________delinquent cannotbe brought currentby Edfinancial.120How manyqualifyingpayments does aborrower need tomake to receivePSLF?SemesterBridgeDefermentThe borrower isenrolled at least half-time at a Title IV schoolduring the previousterm and plans toenroll at least half-timeat a Title IV school nextterm.SAVE/REPAYEWhat is thebest IDRplan for mostborrowers?25-30How manydays prior tothe due dateare billingstatements sentout?FinanceWhat sharepointsite do yousubmit a missingpayment requestto?CancerTreatmentDefermentTheborrower isreceivingcancertreatment..25%What percentageof the borrower'sinterest rate canthey getdiscounted forAutoPay?RepaymentCalculatorWhat do weuse to get apaymentestimate fora bwr?WeightedAverageThe consolidation processuses a_____________________of their underlying loansthen round up to thenearest 1/8th percent forthe new interest rate.Pausepayments fora definiteamount oftimewhat dodefermentsand forbshave incommon?Borrower'sDefense toRepaymentDischargeAvailable toborrowers whobelieve theywere wronged,misled, ormanipulated.Departmentof DefenseForbearanceThe borrower isparticipating in theStudent LoanRepaymentProgram (SLRP).Last dayof themonthWhen dowe reportto theCRAs?Total andPermanentDisabilityDischargeTheborrower is100%permanentlydisabled.LS Res >Acct Analyst>RepaymentOptions How do yousubmit requestto switch to aterm basedplan?NationalEmergencyForbearanceAll Federally-Owned loanaccounts receivedthis forbearanceautomatically on3/13/2020.RehabilitationTrainingThe borrower is in arehab program forvocational rehab, drugabuse, mental healthtreatment, alcoholabuse, or rehabtraining for disabledindividuals by the Dept.of Veteran’s Affairs.90daysHow past duedoes a paymentneed to be beforewe reportdelinquent to theCredit Bureaus?134What screenin CLASScan you seepaymenthistory?NegativeAmortizationWhat is it calledwhen the pmtdoesn't coverthe monthlyinterest accrual? PLUS In-SchoolDefermentThe benefitingstudent isenrolled at leasthalf-time at aTitle IV School.In-SchoolDefermentThe borroweris enrolled atleast half-time at a TitleIV School.

New Hire CRD Review - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. The borrower’s total monthly payment on eligible federal student loan(s) is equal to or greater than 20% of the total monthly income.
    Loan Debt Burden Forbearance
  2. The borrower is on this deferment with another servicer, or receives federal/state public assistance, or serves in the PeaceCorp, or works full-time but falls below the poverty guideline for their household size.
    Economic Hardship Deferment
  3. What does a borrower need to put on their check or money order when mailing in a payment?
    SSN or Acct Number
  4. A new consolidated loan may be split into two loans in our system based on __________________.
    Interest Subsidy Benefits
  5. Teachers at Title I schools can be eligible for what after 5 years?
    Teacher Loan Forgiveness
  6. The borrower has filed Chapter 7 or Chapter 13 bankruptcy.
    Bankruptcy Forbearance
  7. The borrower must have been prevented from completing their education and be unable to transfer their credits to another school.
    Closed School Discharge
  8. Available if the bwr or the benefitting student pass away.
    Death Discharge
  9. Defaulted loans get transferred to who?
    Default Resolution Group
  10. The borrower is registered with a public or private employment agency or is receiving unemployment benefits.
    Unemployment Deferment
  11. Automatic Drafting System
    AutoPay
  12. The borrower has gone missing.
    Missing Person Forbearance
  13. Temporary Hardship Forbearance and Low Pay Forbearance are what kind of forbearance?
    Discretionary Forbearance
  14. The borrower holds a bachelor’s degree and is enrolled full-time in a graduate fellowship program.
    Graduate Fellowship Deferment
  15. The borrower is deployed in a war effort/contingency operation/national emergency.
    Military Deferment
  16. Borrowers who consolidate by _____________ do not have to lose progress towards PSLF or IDR Forgiveness, and they may even be able to “share” qualifying payments.
    End of 2023
  17. The borrower lives, works, or attends school in an area affected by a natural disaster, local, or national emergency, or a military mobilization, are eligible for this forbearance.
    Natural Disaster Forbearance
  18. Accounts that are ___________ delinquent cannot be brought current by Edfinancial.
    361+ days
  19. How many qualifying payments does a borrower need to make to receive PSLF?
    120
  20. The borrower is enrolled at least half-time at a Title IV school during the previous term and plans to enroll at least half-time at a Title IV school next term.
    Semester Bridge Deferment
  21. What is the best IDR plan for most borrowers?
    SAVE/REPAYE
  22. How many days prior to the due date are billing statements sent out?
    25-30
  23. What sharepoint site do you submit a missing payment request to?
    Finance
  24. The borrower is receiving cancer treatment.
    Cancer Treatment Deferment
  25. What percentage of the borrower's interest rate can they get discounted for AutoPay?
    .25%
  26. What do we use to get a payment estimate for a bwr?
    Repayment Calculator
  27. The consolidation process uses a _____________________ of their underlying loans then round up to the nearest 1/8th percent for the new interest rate.
    Weighted Average
  28. what do deferments and forbs have in common?
    Pause payments for a definite amount of time
  29. Available to borrowers who believe they were wronged, misled, or manipulated.
    Borrower's Defense to Repayment Discharge
  30. The borrower is participating in the Student Loan Repayment Program (SLRP).
    Department of Defense Forbearance
  31. When do we report to the CRAs?
    Last day of the month
  32. The borrower is 100% permanently disabled.
    Total and Permanent Disability Discharge
  33. How do you submit request to switch to a term based plan?
    LS Res > Acct Analyst > Repayment Options
  34. All Federally-Owned loan accounts received this forbearance automatically on 3/13/2020.
    National Emergency Forbearance
  35. The borrower is in a rehab program for vocational rehab, drug abuse, mental health treatment, alcohol abuse, or rehab training for disabled individuals by the Dept. of Veteran’s Affairs.
    Rehabilitation Training
  36. How past due does a payment need to be before we report delinquent to the Credit Bureaus?
    90 days
  37. What screen in CLASS can you see payment history?
    134
  38. What is it called when the pmt doesn't cover the monthly interest accrual?
    Negative Amortization
  39. The benefiting student is enrolled at least half-time at a Title IV School.
    PLUS In-School Deferment
  40. The borrower is enrolled at least half-time at a Title IV School.
    In-School Deferment