DiscretionaryForbearanceTemporaryHardshipForbearance andLow PayForbearance arewhat kind offorbearance?Loan DebtBurdenForbearanceThe borrower’s totalmonthly payment oneligible federalstudent loan(s) isequal to or greaterthan 20% of the totalmonthly income.FinanceWhat sharepointsite do yousubmit a missingpayment requestto?MissingPersonForbearanceTheborrowerhas gonemissing.SSN orAcctNumberWhat does aborrower need toput on their checkor money orderwhen mailing in apayment?DeathDischargeAvailable ifthe bwr or thebenefittingstudent passaway.ClosedSchoolDischargeThe borrower musthave been preventedfrom completing theireducation and beunable to transfertheir credits toanother school.SAVE/REPAYEWhat is thebest IDRplan for mostborrowers?NegativeAmortizationWhat is it calledwhen the pmtdoesn't coverthe monthlyinterest accrual? Pausepayments fora definiteamount oftimewhat dodefermentsand forbshave incommon?MilitaryDefermentThe borrower isdeployed in a wareffort/contingencyoperation/nationalemergency.NaturalDisasterForbearanceThe borrower lives,works, or attendsschool in an areaaffected by a naturaldisaster, local, ornational emergency, ora military mobilization,are eligible for thisforbearance.AutoPayAutomaticDraftingSystemPLUS In-SchoolDefermentThe benefitingstudent isenrolled at leasthalf-time at aTitle IV School.NationalEmergencyForbearanceAll Federally-Owned loanaccounts receivedthis forbearanceautomatically on3/13/2020.TeacherLoanForgivenessTeachers atTitle I schoolscan be eligiblefor what after5 years?Departmentof DefenseForbearanceThe borrower isparticipating in theStudent LoanRepaymentProgram (SLRP).InterestSubsidyBenefitsA new consolidatedloan may be split intotwo loans in oursystem based on__________________.WeightedAverageThe consolidation processuses a_____________________of their underlying loansthen round up to thenearest 1/8th percent forthe new interest rate..25%What percentageof the borrower'sinterest rate canthey getdiscounted forAutoPay?CancerTreatmentDefermentTheborrower isreceivingcancertreatment.BankruptcyForbearanceThe borrowerhas filedChapter 7 orChapter 13bankruptcy.UnemploymentDefermentThe borrower isregistered with apublic or privateemployment agencyor is receivingunemploymentbenefits.LS Res >Acct Analyst>RepaymentOptions How do yousubmit requestto switch to aterm basedplan?SemesterBridgeDefermentThe borrower isenrolled at least half-time at a Title IV schoolduring the previousterm and plans toenroll at least half-timeat a Title IV school nextterm.RehabilitationTrainingThe borrower is in arehab program forvocational rehab, drugabuse, mental healthtreatment, alcoholabuse, or rehabtraining for disabledindividuals by the Dept.of Veteran’s Affairs.Last dayof themonthWhen dowe reportto theCRAs?Borrower'sDefense toRepaymentDischargeAvailable toborrowers whobelieve theywere wronged,misled, ormanipulated.Total andPermanentDisabilityDischargeTheborrower is100%permanentlydisabled.In-SchoolDefermentThe borroweris enrolled atleast half-time at a TitleIV School.361+daysAccounts that are___________delinquent cannotbe brought currentby Edfinancial.90daysHow past duedoes a paymentneed to be beforewe reportdelinquent to theCredit Bureaus?End of2023Borrowers whoconsolidate by_____________ do nothave to lose progresstowards PSLF or IDRForgiveness, and theymay even be able to“share” qualifyingpayments.25-30How manydays prior tothe due dateare billingstatements sentout?GraduateFellowshipDefermentThe borrower holds abachelor’s degreeand is enrolled full-time in a graduatefellowship program.DefaultResolutionGroupDefaultedloans gettransferredto who?EconomicHardshipDefermentThe borrower is on thisdeferment with anotherservicer, or receivesfederal/state publicassistance, or serves in thePeaceCorp, or works full-time but falls below thepoverty guideline for theirhousehold size.134What screenin CLASScan you seepaymenthistory?RepaymentCalculatorWhat do weuse to get apaymentestimate fora bwr?120How manyqualifyingpayments does aborrower need tomake to receivePSLF?DiscretionaryForbearanceTemporaryHardshipForbearance andLow PayForbearance arewhat kind offorbearance?Loan DebtBurdenForbearanceThe borrower’s totalmonthly payment oneligible federalstudent loan(s) isequal to or greaterthan 20% of the totalmonthly income.FinanceWhat sharepointsite do yousubmit a missingpayment requestto?MissingPersonForbearanceTheborrowerhas gonemissing.SSN orAcctNumberWhat does aborrower need toput on their checkor money orderwhen mailing in apayment?DeathDischargeAvailable ifthe bwr or thebenefittingstudent passaway.ClosedSchoolDischargeThe borrower musthave been preventedfrom completing theireducation and beunable to transfertheir credits toanother school.SAVE/REPAYEWhat is thebest IDRplan for mostborrowers?NegativeAmortizationWhat is it calledwhen the pmtdoesn't coverthe monthlyinterest accrual? Pausepayments fora definiteamount oftimewhat dodefermentsand forbshave incommon?MilitaryDefermentThe borrower isdeployed in a wareffort/contingencyoperation/nationalemergency.NaturalDisasterForbearanceThe borrower lives,works, or attendsschool in an areaaffected by a naturaldisaster, local, ornational emergency, ora military mobilization,are eligible for thisforbearance.AutoPayAutomaticDraftingSystemPLUS In-SchoolDefermentThe benefitingstudent isenrolled at leasthalf-time at aTitle IV School.NationalEmergencyForbearanceAll Federally-Owned loanaccounts receivedthis forbearanceautomatically on3/13/2020.TeacherLoanForgivenessTeachers atTitle I schoolscan be eligiblefor what after5 years?Departmentof DefenseForbearanceThe borrower isparticipating in theStudent LoanRepaymentProgram (SLRP).InterestSubsidyBenefitsA new consolidatedloan may be split intotwo loans in oursystem based on__________________.WeightedAverageThe consolidation processuses a_____________________of their underlying loansthen round up to thenearest 1/8th percent forthe new interest rate..25%What percentageof the borrower'sinterest rate canthey getdiscounted forAutoPay?CancerTreatmentDefermentTheborrower isreceivingcancertreatment.BankruptcyForbearanceThe borrowerhas filedChapter 7 orChapter 13bankruptcy.UnemploymentDefermentThe borrower isregistered with apublic or privateemployment agencyor is receivingunemploymentbenefits.LS Res >Acct Analyst>RepaymentOptions How do yousubmit requestto switch to aterm basedplan?SemesterBridgeDefermentThe borrower isenrolled at least half-time at a Title IV schoolduring the previousterm and plans toenroll at least half-timeat a Title IV school nextterm.RehabilitationTrainingThe borrower is in arehab program forvocational rehab, drugabuse, mental healthtreatment, alcoholabuse, or rehabtraining for disabledindividuals by the Dept.of Veteran’s Affairs.Last dayof themonthWhen dowe reportto theCRAs?Borrower'sDefense toRepaymentDischargeAvailable toborrowers whobelieve theywere wronged,misled, ormanipulated.Total andPermanentDisabilityDischargeTheborrower is100%permanentlydisabled.In-SchoolDefermentThe borroweris enrolled atleast half-time at a TitleIV School.361+daysAccounts that are___________delinquent cannotbe brought currentby Edfinancial.90daysHow past duedoes a paymentneed to be beforewe reportdelinquent to theCredit Bureaus?End of2023Borrowers whoconsolidate by_____________ do nothave to lose progresstowards PSLF or IDRForgiveness, and theymay even be able to“share” qualifyingpayments.25-30How manydays prior tothe due dateare billingstatements sentout?GraduateFellowshipDefermentThe borrower holds abachelor’s degreeand is enrolled full-time in a graduatefellowship program.DefaultResolutionGroupDefaultedloans gettransferredto who?EconomicHardshipDefermentThe borrower is on thisdeferment with anotherservicer, or receivesfederal/state publicassistance, or serves in thePeaceCorp, or works full-time but falls below thepoverty guideline for theirhousehold size.134What screenin CLASScan you seepaymenthistory?RepaymentCalculatorWhat do weuse to get apaymentestimate fora bwr?120How manyqualifyingpayments does aborrower need tomake to receivePSLF?

New Hire CRD Review - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Temporary Hardship Forbearance and Low Pay Forbearance are what kind of forbearance?
    Discretionary Forbearance
  2. The borrower’s total monthly payment on eligible federal student loan(s) is equal to or greater than 20% of the total monthly income.
    Loan Debt Burden Forbearance
  3. What sharepoint site do you submit a missing payment request to?
    Finance
  4. The borrower has gone missing.
    Missing Person Forbearance
  5. What does a borrower need to put on their check or money order when mailing in a payment?
    SSN or Acct Number
  6. Available if the bwr or the benefitting student pass away.
    Death Discharge
  7. The borrower must have been prevented from completing their education and be unable to transfer their credits to another school.
    Closed School Discharge
  8. What is the best IDR plan for most borrowers?
    SAVE/REPAYE
  9. What is it called when the pmt doesn't cover the monthly interest accrual?
    Negative Amortization
  10. what do deferments and forbs have in common?
    Pause payments for a definite amount of time
  11. The borrower is deployed in a war effort/contingency operation/national emergency.
    Military Deferment
  12. The borrower lives, works, or attends school in an area affected by a natural disaster, local, or national emergency, or a military mobilization, are eligible for this forbearance.
    Natural Disaster Forbearance
  13. Automatic Drafting System
    AutoPay
  14. The benefiting student is enrolled at least half-time at a Title IV School.
    PLUS In-School Deferment
  15. All Federally-Owned loan accounts received this forbearance automatically on 3/13/2020.
    National Emergency Forbearance
  16. Teachers at Title I schools can be eligible for what after 5 years?
    Teacher Loan Forgiveness
  17. The borrower is participating in the Student Loan Repayment Program (SLRP).
    Department of Defense Forbearance
  18. A new consolidated loan may be split into two loans in our system based on __________________.
    Interest Subsidy Benefits
  19. The consolidation process uses a _____________________ of their underlying loans then round up to the nearest 1/8th percent for the new interest rate.
    Weighted Average
  20. What percentage of the borrower's interest rate can they get discounted for AutoPay?
    .25%
  21. The borrower is receiving cancer treatment.
    Cancer Treatment Deferment
  22. The borrower has filed Chapter 7 or Chapter 13 bankruptcy.
    Bankruptcy Forbearance
  23. The borrower is registered with a public or private employment agency or is receiving unemployment benefits.
    Unemployment Deferment
  24. How do you submit request to switch to a term based plan?
    LS Res > Acct Analyst > Repayment Options
  25. The borrower is enrolled at least half-time at a Title IV school during the previous term and plans to enroll at least half-time at a Title IV school next term.
    Semester Bridge Deferment
  26. The borrower is in a rehab program for vocational rehab, drug abuse, mental health treatment, alcohol abuse, or rehab training for disabled individuals by the Dept. of Veteran’s Affairs.
    Rehabilitation Training
  27. When do we report to the CRAs?
    Last day of the month
  28. Available to borrowers who believe they were wronged, misled, or manipulated.
    Borrower's Defense to Repayment Discharge
  29. The borrower is 100% permanently disabled.
    Total and Permanent Disability Discharge
  30. The borrower is enrolled at least half-time at a Title IV School.
    In-School Deferment
  31. Accounts that are ___________ delinquent cannot be brought current by Edfinancial.
    361+ days
  32. How past due does a payment need to be before we report delinquent to the Credit Bureaus?
    90 days
  33. Borrowers who consolidate by _____________ do not have to lose progress towards PSLF or IDR Forgiveness, and they may even be able to “share” qualifying payments.
    End of 2023
  34. How many days prior to the due date are billing statements sent out?
    25-30
  35. The borrower holds a bachelor’s degree and is enrolled full-time in a graduate fellowship program.
    Graduate Fellowship Deferment
  36. Defaulted loans get transferred to who?
    Default Resolution Group
  37. The borrower is on this deferment with another servicer, or receives federal/state public assistance, or serves in the PeaceCorp, or works full-time but falls below the poverty guideline for their household size.
    Economic Hardship Deferment
  38. What screen in CLASS can you see payment history?
    134
  39. What do we use to get a payment estimate for a bwr?
    Repayment Calculator
  40. How many qualifying payments does a borrower need to make to receive PSLF?
    120