EconomicHardshipDefermentThe borrower is on thisdeferment with anotherservicer, or receivesfederal/state publicassistance, or serves in thePeaceCorp, or works full-time but falls below thepoverty guideline for theirhousehold size.Departmentof DefenseForbearanceThe borrower isparticipating in theStudent LoanRepaymentProgram (SLRP).TeacherLoanForgivenessTeachers atTitle I schoolscan be eligiblefor what after5 years?.25%What percentageof the borrower'sinterest rate canthey getdiscounted forAutoPay?NegativeAmortizationWhat is it calledwhen the pmtdoesn't coverthe monthlyinterest accrual? WeightedAverageThe consolidation processuses a_____________________of their underlying loansthen round up to thenearest 1/8th percent forthe new interest rate.In-SchoolDefermentThe borroweris enrolled atleast half-time at a TitleIV School.RehabilitationTrainingThe borrower is in arehab program forvocational rehab, drugabuse, mental healthtreatment, alcoholabuse, or rehabtraining for disabledindividuals by the Dept.of Veteran’s Affairs.361+daysAccounts that are___________delinquent cannotbe brought currentby Edfinancial.PLUS In-SchoolDefermentThe benefitingstudent isenrolled at leasthalf-time at aTitle IV School.Loan DebtBurdenForbearanceThe borrower’s totalmonthly payment oneligible federalstudent loan(s) isequal to or greaterthan 20% of the totalmonthly income.Total andPermanentDisabilityDischargeTheborrower is100%permanentlydisabled.SSN orAcctNumberWhat does aborrower need toput on their checkor money orderwhen mailing in apayment?DefaultResolutionGroupDefaultedloans gettransferredto who?UnemploymentDefermentThe borrower isregistered with apublic or privateemployment agencyor is receivingunemploymentbenefits.Pausepayments fora definiteamount oftimewhat dodefermentsand forbshave incommon?NaturalDisasterForbearanceThe borrower lives,works, or attendsschool in an areaaffected by a naturaldisaster, local, ornational emergency, ora military mobilization,are eligible for thisforbearance.134What screenin CLASScan you seepaymenthistory?NationalEmergencyForbearanceAll Federally-Owned loanaccounts receivedthis forbearanceautomatically on3/13/2020.120How manyqualifyingpayments does aborrower need tomake to receivePSLF?MilitaryDefermentThe borrower isdeployed in a wareffort/contingencyoperation/nationalemergency.Borrower'sDefense toRepaymentDischargeAvailable toborrowers whobelieve theywere wronged,misled, ormanipulated.DeathDischargeAvailable ifthe bwr or thebenefittingstudent passaway.InterestSubsidyBenefitsA new consolidatedloan may be split intotwo loans in oursystem based on__________________.MissingPersonForbearanceTheborrowerhas gonemissing.90daysHow past duedoes a paymentneed to be beforewe reportdelinquent to theCredit Bureaus?GraduateFellowshipDefermentThe borrower holds abachelor’s degreeand is enrolled full-time in a graduatefellowship program.FinanceWhat sharepointsite do yousubmit a missingpayment requestto?ClosedSchoolDischargeThe borrower musthave been preventedfrom completing theireducation and beunable to transfertheir credits toanother school.DiscretionaryForbearanceTemporaryHardshipForbearance andLow PayForbearance arewhat kind offorbearance?SemesterBridgeDefermentThe borrower isenrolled at least half-time at a Title IV schoolduring the previousterm and plans toenroll at least half-timeat a Title IV school nextterm.End of2023Borrowers whoconsolidate by_____________ do nothave to lose progresstowards PSLF or IDRForgiveness, and theymay even be able to“share” qualifyingpayments.BankruptcyForbearanceThe borrowerhas filedChapter 7 orChapter 13bankruptcy.SAVE/REPAYEWhat is thebest IDRplan for mostborrowers?AutoPayAutomaticDraftingSystemCancerTreatmentDefermentTheborrower isreceivingcancertreatment.RepaymentCalculatorWhat do weuse to get apaymentestimate fora bwr?25-30How manydays prior tothe due dateare billingstatements sentout?LS Res >Acct Analyst>RepaymentOptions How do yousubmit requestto switch to aterm basedplan?Last dayof themonthWhen dowe reportto theCRAs?EconomicHardshipDefermentThe borrower is on thisdeferment with anotherservicer, or receivesfederal/state publicassistance, or serves in thePeaceCorp, or works full-time but falls below thepoverty guideline for theirhousehold size.Departmentof DefenseForbearanceThe borrower isparticipating in theStudent LoanRepaymentProgram (SLRP).TeacherLoanForgivenessTeachers atTitle I schoolscan be eligiblefor what after5 years?.25%What percentageof the borrower'sinterest rate canthey getdiscounted forAutoPay?NegativeAmortizationWhat is it calledwhen the pmtdoesn't coverthe monthlyinterest accrual? WeightedAverageThe consolidation processuses a_____________________of their underlying loansthen round up to thenearest 1/8th percent forthe new interest rate.In-SchoolDefermentThe borroweris enrolled atleast half-time at a TitleIV School.RehabilitationTrainingThe borrower is in arehab program forvocational rehab, drugabuse, mental healthtreatment, alcoholabuse, or rehabtraining for disabledindividuals by the Dept.of Veteran’s Affairs.361+daysAccounts that are___________delinquent cannotbe brought currentby Edfinancial.PLUS In-SchoolDefermentThe benefitingstudent isenrolled at leasthalf-time at aTitle IV School.Loan DebtBurdenForbearanceThe borrower’s totalmonthly payment oneligible federalstudent loan(s) isequal to or greaterthan 20% of the totalmonthly income.Total andPermanentDisabilityDischargeTheborrower is100%permanentlydisabled.SSN orAcctNumberWhat does aborrower need toput on their checkor money orderwhen mailing in apayment?DefaultResolutionGroupDefaultedloans gettransferredto who?UnemploymentDefermentThe borrower isregistered with apublic or privateemployment agencyor is receivingunemploymentbenefits.Pausepayments fora definiteamount oftimewhat dodefermentsand forbshave incommon?NaturalDisasterForbearanceThe borrower lives,works, or attendsschool in an areaaffected by a naturaldisaster, local, ornational emergency, ora military mobilization,are eligible for thisforbearance.134What screenin CLASScan you seepaymenthistory?NationalEmergencyForbearanceAll Federally-Owned loanaccounts receivedthis forbearanceautomatically on3/13/2020.120How manyqualifyingpayments does aborrower need tomake to receivePSLF?MilitaryDefermentThe borrower isdeployed in a wareffort/contingencyoperation/nationalemergency.Borrower'sDefense toRepaymentDischargeAvailable toborrowers whobelieve theywere wronged,misled, ormanipulated.DeathDischargeAvailable ifthe bwr or thebenefittingstudent passaway.InterestSubsidyBenefitsA new consolidatedloan may be split intotwo loans in oursystem based on__________________.MissingPersonForbearanceTheborrowerhas gonemissing.90daysHow past duedoes a paymentneed to be beforewe reportdelinquent to theCredit Bureaus?GraduateFellowshipDefermentThe borrower holds abachelor’s degreeand is enrolled full-time in a graduatefellowship program.FinanceWhat sharepointsite do yousubmit a missingpayment requestto?ClosedSchoolDischargeThe borrower musthave been preventedfrom completing theireducation and beunable to transfertheir credits toanother school.DiscretionaryForbearanceTemporaryHardshipForbearance andLow PayForbearance arewhat kind offorbearance?SemesterBridgeDefermentThe borrower isenrolled at least half-time at a Title IV schoolduring the previousterm and plans toenroll at least half-timeat a Title IV school nextterm.End of2023Borrowers whoconsolidate by_____________ do nothave to lose progresstowards PSLF or IDRForgiveness, and theymay even be able to“share” qualifyingpayments.BankruptcyForbearanceThe borrowerhas filedChapter 7 orChapter 13bankruptcy.SAVE/REPAYEWhat is thebest IDRplan for mostborrowers?AutoPayAutomaticDraftingSystemCancerTreatmentDefermentTheborrower isreceivingcancertreatment.RepaymentCalculatorWhat do weuse to get apaymentestimate fora bwr?25-30How manydays prior tothe due dateare billingstatements sentout?LS Res >Acct Analyst>RepaymentOptions How do yousubmit requestto switch to aterm basedplan?Last dayof themonthWhen dowe reportto theCRAs?

New Hire CRD Review - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. The borrower is on this deferment with another servicer, or receives federal/state public assistance, or serves in the PeaceCorp, or works full-time but falls below the poverty guideline for their household size.
    Economic Hardship Deferment
  2. The borrower is participating in the Student Loan Repayment Program (SLRP).
    Department of Defense Forbearance
  3. Teachers at Title I schools can be eligible for what after 5 years?
    Teacher Loan Forgiveness
  4. What percentage of the borrower's interest rate can they get discounted for AutoPay?
    .25%
  5. What is it called when the pmt doesn't cover the monthly interest accrual?
    Negative Amortization
  6. The consolidation process uses a _____________________ of their underlying loans then round up to the nearest 1/8th percent for the new interest rate.
    Weighted Average
  7. The borrower is enrolled at least half-time at a Title IV School.
    In-School Deferment
  8. The borrower is in a rehab program for vocational rehab, drug abuse, mental health treatment, alcohol abuse, or rehab training for disabled individuals by the Dept. of Veteran’s Affairs.
    Rehabilitation Training
  9. Accounts that are ___________ delinquent cannot be brought current by Edfinancial.
    361+ days
  10. The benefiting student is enrolled at least half-time at a Title IV School.
    PLUS In-School Deferment
  11. The borrower’s total monthly payment on eligible federal student loan(s) is equal to or greater than 20% of the total monthly income.
    Loan Debt Burden Forbearance
  12. The borrower is 100% permanently disabled.
    Total and Permanent Disability Discharge
  13. What does a borrower need to put on their check or money order when mailing in a payment?
    SSN or Acct Number
  14. Defaulted loans get transferred to who?
    Default Resolution Group
  15. The borrower is registered with a public or private employment agency or is receiving unemployment benefits.
    Unemployment Deferment
  16. what do deferments and forbs have in common?
    Pause payments for a definite amount of time
  17. The borrower lives, works, or attends school in an area affected by a natural disaster, local, or national emergency, or a military mobilization, are eligible for this forbearance.
    Natural Disaster Forbearance
  18. What screen in CLASS can you see payment history?
    134
  19. All Federally-Owned loan accounts received this forbearance automatically on 3/13/2020.
    National Emergency Forbearance
  20. How many qualifying payments does a borrower need to make to receive PSLF?
    120
  21. The borrower is deployed in a war effort/contingency operation/national emergency.
    Military Deferment
  22. Available to borrowers who believe they were wronged, misled, or manipulated.
    Borrower's Defense to Repayment Discharge
  23. Available if the bwr or the benefitting student pass away.
    Death Discharge
  24. A new consolidated loan may be split into two loans in our system based on __________________.
    Interest Subsidy Benefits
  25. The borrower has gone missing.
    Missing Person Forbearance
  26. How past due does a payment need to be before we report delinquent to the Credit Bureaus?
    90 days
  27. The borrower holds a bachelor’s degree and is enrolled full-time in a graduate fellowship program.
    Graduate Fellowship Deferment
  28. What sharepoint site do you submit a missing payment request to?
    Finance
  29. The borrower must have been prevented from completing their education and be unable to transfer their credits to another school.
    Closed School Discharge
  30. Temporary Hardship Forbearance and Low Pay Forbearance are what kind of forbearance?
    Discretionary Forbearance
  31. The borrower is enrolled at least half-time at a Title IV school during the previous term and plans to enroll at least half-time at a Title IV school next term.
    Semester Bridge Deferment
  32. Borrowers who consolidate by _____________ do not have to lose progress towards PSLF or IDR Forgiveness, and they may even be able to “share” qualifying payments.
    End of 2023
  33. The borrower has filed Chapter 7 or Chapter 13 bankruptcy.
    Bankruptcy Forbearance
  34. What is the best IDR plan for most borrowers?
    SAVE/REPAYE
  35. Automatic Drafting System
    AutoPay
  36. The borrower is receiving cancer treatment.
    Cancer Treatment Deferment
  37. What do we use to get a payment estimate for a bwr?
    Repayment Calculator
  38. How many days prior to the due date are billing statements sent out?
    25-30
  39. How do you submit request to switch to a term based plan?
    LS Res > Acct Analyst > Repayment Options
  40. When do we report to the CRAs?
    Last day of the month