Explain a payment Hold Change CM name Add/ Remove an AU Change an address Resend a statement Enroll in acct center Explain card differences Activate a new card Process a LIR Process CBR Adjust a fee (Any) process payment using CBB Process L/S Change payment due date Resend welcome kit Connect w/ CMA for hardship Explain recurring charges Change card design Explain the payment Hierarchy Explain Declined Reasoning Enroll in 5% CBB Explain Online privacy protection Process CBB to bank acct Close an Account Explain a payment Hold Change CM name Add/ Remove an AU Change an address Resend a statement Enroll in acct center Explain card differences Activate a new card Process a LIR Process CBR Adjust a fee (Any) process payment using CBB Process L/S Change payment due date Resend welcome kit Connect w/ CMA for hardship Explain recurring charges Change card design Explain the payment Hierarchy Explain Declined Reasoning Enroll in 5% CBB Explain Online privacy protection Process CBB to bank acct Close an Account
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Explain a payment Hold
O-Change CM name
G-Add/ Remove an AU
I-Change an address
G-Resend a statement
I-Enroll in acct center
N-Explain card differences
N-Activate a new card
N-Process a LIR
B-Process CBR
I-Adjust a fee (Any)
B-process payment using CBB
I-Process L/S
O-Change payment due date
G-Resend welcome kit
N-Connect w/ CMA for hardship
G-Explain recurring charges
O-Change card design
I-Explain the payment Hierarchy
B-Explain Declined Reasoning
O-Enroll in 5% CBB
B-Explain Online privacy protection
B-Process CBB to bank acct
G-Close an Account