Process CBR Explain Declined Reasoning Enroll in acct center Change payment due date Close an Account process payment using CBB Add/ Remove an AU Resend a statement Process a LIR Explain Online privacy protection Enroll in 5% CBB Explain the payment Hierarchy Explain recurring charges Explain a payment Hold Change card design Process L/S Activate a new card Process CBB to bank acct Connect w/ CMA for hardship Resend welcome kit Change CM name Explain card differences Adjust a fee (Any) Change an address Process CBR Explain Declined Reasoning Enroll in acct center Change payment due date Close an Account process payment using CBB Add/ Remove an AU Resend a statement Process a LIR Explain Online privacy protection Enroll in 5% CBB Explain the payment Hierarchy Explain recurring charges Explain a payment Hold Change card design Process L/S Activate a new card Process CBB to bank acct Connect w/ CMA for hardship Resend welcome kit Change CM name Explain card differences Adjust a fee (Any) Change an address
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Process CBR
B-Explain Declined Reasoning
I-Enroll in acct center
O-Change payment due date
G-Close an Account
B-process payment using CBB
G-Add/ Remove an AU
G-Resend a statement
N-Process a LIR
B-Explain Online privacy protection
O-Enroll in 5% CBB
I-Explain the payment Hierarchy
G-Explain recurring charges
O-Explain a payment Hold
O-Change card design
I-Process L/S
N-Activate a new card
B-Process CBB to bank acct
N-Connect w/ CMA for hardship
G-Resend welcome kit
O-Change CM name
N-Explain card differences
I-Adjust a fee (Any)
I-Change an address