Process L/S Resend a statement Process CBR Change card design Resend welcome kit Explain card differences Explain recurring charges Enroll in acct center Enroll in 5% CBB Adjust a fee (Any) Explain Declined Reasoning Close an Account Connect w/ CMA for hardship Change CM name Explain the payment Hierarchy Explain a payment Hold Change payment due date Process CBB to bank acct Add/ Remove an AU Activate a new card process payment using CBB Explain Online privacy protection Process a LIR Change an address Process L/S Resend a statement Process CBR Change card design Resend welcome kit Explain card differences Explain recurring charges Enroll in acct center Enroll in 5% CBB Adjust a fee (Any) Explain Declined Reasoning Close an Account Connect w/ CMA for hardship Change CM name Explain the payment Hierarchy Explain a payment Hold Change payment due date Process CBB to bank acct Add/ Remove an AU Activate a new card process payment using CBB Explain Online privacy protection Process a LIR Change an address
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Process L/S
G-Resend a statement
B-Process CBR
O-Change card design
G-Resend welcome kit
N-Explain card differences
G-Explain recurring charges
I-Enroll in acct center
O-Enroll in 5% CBB
I-Adjust a fee (Any)
B-Explain Declined Reasoning
G-Close an Account
N-Connect w/ CMA for hardship
O-Change CM name
I-Explain the payment Hierarchy
O-Explain a payment Hold
O-Change payment due date
B-Process CBB to bank acct
G-Add/ Remove an AU
N-Activate a new card
B-process payment using CBB
B-Explain Online privacy protection
N-Process a LIR
I-Change an address