(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Offered SMS
Speed tier Upgrade.
Educated customer on self-service options..
Used empathy on a call.
ACW/HOLD at 60 or below MTD.
Made customer aware of verification steps for mobile.
