New Hire Training Advanced - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. What is it called when the payment doesn't cover the monthly interest accrual?
   Negative Amortization
2. We report to the consumer reporting agencies on which day of the month?
   Last Day of the Month
3. Direct Loan borrowers get an interest rate reduction of ____ when Kwikpay is active.
   .25%
4. What types of loans get a grace period?
   Stafford Loans
5. What screen can we view the 1098-E information?
   13c
6. What types of loans require a credit check?
   PLUS Loans
7. - Attained at least a bachelor's degree - Received full state certification as a teacher; and - Not had certification or licensure requirements waived on an emergency, temporary or provisional basis.
   Highly Qualified Teacher
8. What is the loan term range for Consolidated loan borrowers?
   10-30 years
9. What separates pre- and post-HERA loans?
   7/1/2006
10. What is the date called when the payment is applied to an account?
    Posted Date
11. Cancellation Payment is also known as what?
    120-Day Rule Payment
12. How many qualifying payments does a borrower need to reach PSLF?
    120
13. What screen of CLASS can you check to see if a consolidation loan paid off a Parent Plus Loan?
    181
14. What’s required by the customer if they want to leave the IBR plan and move to a different payment plan?
    $5 exit payment
15. What is the forbearance code that identifies the National Emergency Forbearance for COVID-19?
    FORC
16. How many months of EHD does a borrower have to use?
    36
17. How long can it take for AutoPay to be active if the borrower sets it up or makes changes to it?
    2-3 days
18. How many credit reporting agencies do we report to?
    4
19. Process when the Dept of Education creates a loan.
    Origination
20. If the borrower claims they made a payment to us and it’s not posting to their Edfinancial account, what quickmailer should you send them?
    Proof of Payment
21. If a borrower has used 36 months of ________ THF time at ANY point since the loan was disbursed, we will not approve a THF extension.
    Consecutive
22. How long is an IDR active for?
    12 months
23. What is the loan status code for "In School" Status?
    SCHL
24. Parent PLUS customers may be able to do more IDR plans other than ICR if they _____________________.
    Twice Consolidate
25. With the PAYE plan, how long will the interest benefit for subsidized loans occur?
    3 years
26. When applying for the Cancer Treatment Deferment, who needs to fill out the form?
    Certified Physician
27. As of right now, when is the National Emergency Forbearance set to end?
    8/31/2023
28. What is the date called when we receive a payment?
    Effective Date
29. ICR might be a good option for a borrower with a _____income and ______loan balance.
    High;low
30. When did the COVID Forb begin?
    3/13/2020
31. How often does the graduated plan payment increase?
    2 years
32. How many days before a school closes is the borrower not eligible for School Closure Discharge?
    180
33. What will we send borrowers once we have their loans loaded into our system for the first time?
    Welcome Letter
34. What does the borrower need to use to certify their employment for PSLF?
    PSLF Help Tool