New Hire Training Advanced - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. If a borrower has used 36 months of ________ THF time at ANY point since the loan was disbursed, we will not approve a THF extension.
   Consecutive
2. What screen can we view the 1098-E information?
   13c
3. What is the loan term range for Consolidated loan borrowers?
   10-30 years
4. What is the date called when the payment is applied to an account?
   Posted Date
5. As of right now, when is the National Emergency Forbearance set to end?
   8/31/2023
6. What is it called when the payment doesn't cover the monthly interest accrual?
   Negative Amortization
7. When applying for the Cancer Treatment Deferment, who needs to fill out the form?
   Certified Physician
8. What is the forbearance code that identifies the National Emergency Forbearance for COVID-19?
   FORC
9. What types of loans get a grace period?
   Stafford Loans
10. How often does the graduated plan payment increase?
    2 years
11. What’s required by the customer if they want to leave the IBR plan and move to a different payment plan?
    $5 exit payment
12. What does the borrower need to use to certify their employment for PSLF?
    PSLF Help Tool
13. What screen of CLASS can you check to see if a consolidation loan paid off a Parent Plus Loan?
    181
14. ICR might be a good option for a borrower with a _____income and ______loan balance.
    High;low
15. What separates pre- and post-HERA loans?
    7/1/2006
16. If the borrower claims they made a payment to us and it’s not posting to their Edfinancial account, what quickmailer should you send them?
    Proof of Payment
17. How many days before a school closes is the borrower not eligible for School Closure Discharge?
    180
18. What is the date called when we receive a payment?
    Effective Date
19. How many months of EHD does a borrower have to use?
    36
20. Process when the Dept of Education creates a loan.
    Origination
21. How long is an IDR active for?
    12 months
22. What types of loans require a credit check?
    PLUS Loans
23. What is the loan status code for "In School" Status?
    SCHL
24. When did the COVID Forb begin?
    3/13/2020
25. With the PAYE plan, how long will the interest benefit for subsidized loans occur?
    3 years
26. We report to the consumer reporting agencies on which day of the month?
    Last Day of the Month
27. What will we send borrowers once we have their loans loaded into our system for the first time?
    Welcome Letter
28. How many qualifying payments does a borrower need to reach PSLF?
    120
29. Parent PLUS customers may be able to do more IDR plans other than ICR if they _____________________.
    Twice Consolidate
30. - Attained at least a bachelor's degree - Received full state certification as a teacher; and - Not had certification or licensure requirements waived on an emergency, temporary or provisional basis.
    Highly Qualified Teacher
31. How many credit reporting agencies do we report to?
    4
32. How long can it take for AutoPay to be active if the borrower sets it up or makes changes to it?
    2-3 days
33. Cancellation Payment is also known as what?
    120-Day Rule Payment
34. Direct Loan borrowers get an interest rate reduction of ____ when Kwikpay is active.
    .25%