4How manycreditreportingagencies dowe report to?180How many daysbefore a schoolcloses is theborrower noteligible for SchoolClosureDischarge?PSLFHelpToolWhat does theborrower needto use to certifytheiremployment forPSLF?120How manyqualifyingpayments doesa borrower needto reach PSLF?10-30yearsWhat is theloan term rangeforConsolidatedloanborrowers?13cWhat screencan we viewthe 1098-Einformation?3/13/2020When didthe COVIDForbbegin?12monthsHow longis an IDRactive for?181What screen ofCLASS can youcheck to see if aconsolidation loanpaid off a ParentPlus Loan?PostedDateWhat is thedate calledwhen thepayment isapplied to anaccount?$5 exitpaymentWhat’s required bythe customer ifthey want to leavethe IBR plan andmove to a differentpayment plan?7/1/2006Whatseparatespre- andpost-HERAloans?120-DayRulePaymentCancellationPayment isalso knownas what?HighlyQualifiedTeacher- Attained at least abachelor's degree- Received full statecertification as a teacher;and- Not had certification orlicensure requirementswaived on an emergency,temporary or provisionalbasis.NegativeAmortizationWhat is it calledwhen the paymentdoesn't cover themonthly interestaccrual?CertifiedPhysicianWhen applyingfor the CancerTreatmentDeferment, whoneeds to fill outthe form?2-3daysHow long can ittake for AutoPayto be active if theborrower sets it upor makes changesto it?3yearsWith the PAYEplan, how longwill the interestbenefit forsubsidized loansoccur?High;lowICR might be agood option for aborrower with a_____income and______loanbalance.2yearsHow oftendoes thegraduatedplan paymentincrease?EffectiveDateWhat is thedate calledwhen wereceive apayment?Last Dayof theMonthWe report tothe consumerreportingagencies onwhich day ofthe month?8/31/2023As of right now,when is theNationalEmergencyForbearanceset to end?SCHLWhat is theloan statuscode for "InSchool"Status?FORCWhat is theforbearance codethat identifies theNationalEmergencyForbearance forCOVID-19?PLUSLoansWhat typesof loansrequire acreditcheck?TwiceConsolidateParent PLUS customersmay be able to do moreIDR plans other than ICR ifthey_____________________.36How manymonths ofEHD does aborrowerhave to use?OriginationProcess whenthe Dept ofEducationcreates aloan.WelcomeLetterWhat will we sendborrowers oncewe have theirloans loaded intoour system for thefirst time?Proof ofPaymentIf the borrower claimsthey made a paymentto us and it’s notposting to theirEdfinancial account,what quickmailershould you sendthem?StaffordLoansWhat typesof loans geta graceperiod?.25%Direct Loanborrowers get aninterest ratereduction of ____when Kwikpay isactive.ConsecutiveIf a borrower hasused 36 months of________ THF timeat ANY point sincethe loan wasdisbursed, we will notapprove a THFextension. 4How manycreditreportingagencies dowe report to?180How many daysbefore a schoolcloses is theborrower noteligible for SchoolClosureDischarge?PSLFHelpToolWhat does theborrower needto use to certifytheiremployment forPSLF?120How manyqualifyingpayments doesa borrower needto reach PSLF?10-30yearsWhat is theloan term rangeforConsolidatedloanborrowers?13cWhat screencan we viewthe 1098-Einformation?3/13/2020When didthe COVIDForbbegin?12monthsHow longis an IDRactive for?181What screen ofCLASS can youcheck to see if aconsolidation loanpaid off a ParentPlus Loan?PostedDateWhat is thedate calledwhen thepayment isapplied to anaccount?$5 exitpaymentWhat’s required bythe customer ifthey want to leavethe IBR plan andmove to a differentpayment plan?7/1/2006Whatseparatespre- andpost-HERAloans?120-DayRulePaymentCancellationPayment isalso knownas what?HighlyQualifiedTeacher- Attained at least abachelor's degree- Received full statecertification as a teacher;and- Not had certification orlicensure requirementswaived on an emergency,temporary or provisionalbasis.NegativeAmortizationWhat is it calledwhen the paymentdoesn't cover themonthly interestaccrual?CertifiedPhysicianWhen applyingfor the CancerTreatmentDeferment, whoneeds to fill outthe form?2-3daysHow long can ittake for AutoPayto be active if theborrower sets it upor makes changesto it?3yearsWith the PAYEplan, how longwill the interestbenefit forsubsidized loansoccur?High;lowICR might be agood option for aborrower with a_____income and______loanbalance.2yearsHow oftendoes thegraduatedplan paymentincrease?EffectiveDateWhat is thedate calledwhen wereceive apayment?Last Dayof theMonthWe report tothe consumerreportingagencies onwhich day ofthe month?8/31/2023As of right now,when is theNationalEmergencyForbearanceset to end?SCHLWhat is theloan statuscode for "InSchool"Status?FORCWhat is theforbearance codethat identifies theNationalEmergencyForbearance forCOVID-19?PLUSLoansWhat typesof loansrequire acreditcheck?TwiceConsolidateParent PLUS customersmay be able to do moreIDR plans other than ICR ifthey_____________________.36How manymonths ofEHD does aborrowerhave to use?OriginationProcess whenthe Dept ofEducationcreates aloan.WelcomeLetterWhat will we sendborrowers oncewe have theirloans loaded intoour system for thefirst time?Proof ofPaymentIf the borrower claimsthey made a paymentto us and it’s notposting to theirEdfinancial account,what quickmailershould you sendthem?StaffordLoansWhat typesof loans geta graceperiod?.25%Direct Loanborrowers get aninterest ratereduction of ____when Kwikpay isactive.ConsecutiveIf a borrower hasused 36 months of________ THF timeat ANY point sincethe loan wasdisbursed, we will notapprove a THFextension. 

New Hire Training Advanced - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. How many credit reporting agencies do we report to?
    4
  2. How many days before a school closes is the borrower not eligible for School Closure Discharge?
    180
  3. What does the borrower need to use to certify their employment for PSLF?
    PSLF Help Tool
  4. How many qualifying payments does a borrower need to reach PSLF?
    120
  5. What is the loan term range for Consolidated loan borrowers?
    10-30 years
  6. What screen can we view the 1098-E information?
    13c
  7. When did the COVID Forb begin?
    3/13/2020
  8. How long is an IDR active for?
    12 months
  9. What screen of CLASS can you check to see if a consolidation loan paid off a Parent Plus Loan?
    181
  10. What is the date called when the payment is applied to an account?
    Posted Date
  11. What’s required by the customer if they want to leave the IBR plan and move to a different payment plan?
    $5 exit payment
  12. What separates pre- and post-HERA loans?
    7/1/2006
  13. Cancellation Payment is also known as what?
    120-Day Rule Payment
  14. - Attained at least a bachelor's degree - Received full state certification as a teacher; and - Not had certification or licensure requirements waived on an emergency, temporary or provisional basis.
    Highly Qualified Teacher
  15. What is it called when the payment doesn't cover the monthly interest accrual?
    Negative Amortization
  16. When applying for the Cancer Treatment Deferment, who needs to fill out the form?
    Certified Physician
  17. How long can it take for AutoPay to be active if the borrower sets it up or makes changes to it?
    2-3 days
  18. With the PAYE plan, how long will the interest benefit for subsidized loans occur?
    3 years
  19. ICR might be a good option for a borrower with a _____income and ______loan balance.
    High;low
  20. How often does the graduated plan payment increase?
    2 years
  21. What is the date called when we receive a payment?
    Effective Date
  22. We report to the consumer reporting agencies on which day of the month?
    Last Day of the Month
  23. As of right now, when is the National Emergency Forbearance set to end?
    8/31/2023
  24. What is the loan status code for "In School" Status?
    SCHL
  25. What is the forbearance code that identifies the National Emergency Forbearance for COVID-19?
    FORC
  26. What types of loans require a credit check?
    PLUS Loans
  27. Parent PLUS customers may be able to do more IDR plans other than ICR if they _____________________.
    Twice Consolidate
  28. How many months of EHD does a borrower have to use?
    36
  29. Process when the Dept of Education creates a loan.
    Origination
  30. What will we send borrowers once we have their loans loaded into our system for the first time?
    Welcome Letter
  31. If the borrower claims they made a payment to us and it’s not posting to their Edfinancial account, what quickmailer should you send them?
    Proof of Payment
  32. What types of loans get a grace period?
    Stafford Loans
  33. Direct Loan borrowers get an interest rate reduction of ____ when Kwikpay is active.
    .25%
  34. If a borrower has used 36 months of ________ THF time at ANY point since the loan was disbursed, we will not approve a THF extension.
    Consecutive