New Hire Training Advanced - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. What’s required by the customer if they want to leave the IBR plan and move to a different payment plan?
   $5 exit payment
2. How many qualifying payments does a borrower need to reach PSLF?
   120
3. How many days before a school closes is the borrower not eligible for School Closure Discharge?
   180
4. We report to the consumer reporting agencies on which day of the month?
   Last Day of the Month
5. When did the COVID Forb begin?
   3/13/2020
6. Process when the Dept of Education creates a loan.
   Origination
7. What separates pre- and post-HERA loans?
   7/1/2006
8. How often does the graduated plan payment increase?
   2 years
9. What is the date called when we receive a payment?
   Effective Date
10. What is the forbearance code that identifies the National Emergency Forbearance for COVID-19?
    FORC
11. What types of loans require a credit check?
    PLUS Loans
12. What is it called when the payment doesn't cover the monthly interest accrual?
    Negative Amortization
13. - Attained at least a bachelor's degree - Received full state certification as a teacher; and - Not had certification or licensure requirements waived on an emergency, temporary or provisional basis.
    Highly Qualified Teacher
14. ICR might be a good option for a borrower with a _____income and ______loan balance.
    High;low
15. How many months of EHD does a borrower have to use?
    36
16. What screen can we view the 1098-E information?
    13c
17. What does the borrower need to use to certify their employment for PSLF?
    PSLF Help Tool
18. Direct Loan borrowers get an interest rate reduction of ____ when Kwikpay is active.
    .25%
19. What screen of CLASS can you check to see if a consolidation loan paid off a Parent Plus Loan?
    181
20. Cancellation Payment is also known as what?
    120-Day Rule Payment
21. With the PAYE plan, how long will the interest benefit for subsidized loans occur?
    3 years
22. If the borrower claims they made a payment to us and it’s not posting to their Edfinancial account, what quickmailer should you send them?
    Proof of Payment
23. How long can it take for AutoPay to be active if the borrower sets it up or makes changes to it?
    2-3 days
24. How long is an IDR active for?
    12 months
25. Parent PLUS customers may be able to do more IDR plans other than ICR if they _____________________.
    Twice Consolidate
26. When applying for the Cancer Treatment Deferment, who needs to fill out the form?
    Certified Physician
27. What will we send borrowers once we have their loans loaded into our system for the first time?
    Welcome Letter
28. As of right now, when is the National Emergency Forbearance set to end?
    8/31/2023
29. What types of loans get a grace period?
    Stafford Loans
30. What is the loan status code for "In School" Status?
    SCHL
31. What is the date called when the payment is applied to an account?
    Posted Date
32. If a borrower has used 36 months of ________ THF time at ANY point since the loan was disbursed, we will not approve a THF extension.
    Consecutive
33. What is the loan term range for Consolidated loan borrowers?
    10-30 years
34. How many credit reporting agencies do we report to?
    4