New Hire Training Advanced - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. If the borrower claims they made a payment to us and it’s not posting to their Edfinancial account, what quickmailer should you send them?
   Proof of Payment
2. We report to the consumer reporting agencies on which day of the month?
   Last Day of the Month
3. If a borrower has used 36 months of ________ THF time at ANY point since the loan was disbursed, we will not approve a THF extension.
   Consecutive
4. ICR might be a good option for a borrower with a _____income and ______loan balance.
   High;low
5. How long is an IDR active for?
   12 months
6. What is the forbearance code that identifies the National Emergency Forbearance for COVID-19?
   FORC
7. With the PAYE plan, how long will the interest benefit for subsidized loans occur?
   3 years
8. Direct Loan borrowers get an interest rate reduction of ____ when Kwikpay is active.
   .25%
9. When applying for the Cancer Treatment Deferment, who needs to fill out the form?
   Certified Physician
10. Cancellation Payment is also known as what?
    120-Day Rule Payment
11. What types of loans get a grace period?
    Stafford Loans
12. What will we send borrowers once we have their loans loaded into our system for the first time?
    Welcome Letter
13. Process when the Dept of Education creates a loan.
    Origination
14. What screen of CLASS can you check to see if a consolidation loan paid off a Parent Plus Loan?
    181
15. When did the COVID Forb begin?
    3/13/2020
16. What separates pre- and post-HERA loans?
    7/1/2006
17. How many qualifying payments does a borrower need to reach PSLF?
    120
18. What is the date called when the payment is applied to an account?
    Posted Date
19. What’s required by the customer if they want to leave the IBR plan and move to a different payment plan?
    $5 exit payment
20. What types of loans require a credit check?
    PLUS Loans
21. - Attained at least a bachelor's degree - Received full state certification as a teacher; and - Not had certification or licensure requirements waived on an emergency, temporary or provisional basis.
    Highly Qualified Teacher
22. How many credit reporting agencies do we report to?
    4
23. What is the date called when we receive a payment?
    Effective Date
24. Parent PLUS customers may be able to do more IDR plans other than ICR if they _____________________.
    Twice Consolidate
25. How many days before a school closes is the borrower not eligible for School Closure Discharge?
    180
26. What is the loan term range for Consolidated loan borrowers?
    10-30 years
27. What screen can we view the 1098-E information?
    13c
28. How long can it take for AutoPay to be active if the borrower sets it up or makes changes to it?
    2-3 days
29. What is the loan status code for "In School" Status?
    SCHL
30. How often does the graduated plan payment increase?
    2 years
31. What is it called when the payment doesn't cover the monthly interest accrual?
    Negative Amortization
32. How many months of EHD does a borrower have to use?
    36
33. What does the borrower need to use to certify their employment for PSLF?
    PSLF Help Tool
34. As of right now, when is the National Emergency Forbearance set to end?
    8/31/2023