New Hire Training Advanced - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. What is the loan term range for Consolidated loan borrowers?
   10-30 years
2. What does the borrower need to use to certify their employment for PSLF?
   PSLF Help Tool
3. We report to the consumer reporting agencies on which day of the month?
   Last Day of the Month
4. What types of loans get a grace period?
   Stafford Loans
5. What screen of CLASS can you check to see if a consolidation loan paid off a Parent Plus Loan?
   181
6. What is it called when the payment doesn't cover the monthly interest accrual?
   Negative Amortization
7. What is the forbearance code that identifies the National Emergency Forbearance for COVID-19?
   FORC
8. What separates pre- and post-HERA loans?
   7/1/2006
9. What screen can we view the 1098-E information?
   13c
10. If a borrower has used 36 months of ________ THF time at ANY point since the loan was disbursed, we will not approve a THF extension.
    Consecutive
11. As of right now, when is the National Emergency Forbearance set to end?
    8/31/2023
12. What types of loans require a credit check?
    PLUS Loans
13. What’s required by the customer if they want to leave the IBR plan and move to a different payment plan?
    $5 exit payment
14. When applying for the Cancer Treatment Deferment, who needs to fill out the form?
    Certified Physician
15. What is the loan status code for "In School" Status?
    SCHL
16. How many qualifying payments does a borrower need to reach PSLF?
    120
17. How long can it take for AutoPay to be active if the borrower sets it up or makes changes to it?
    2-3 days
18. How many months of EHD does a borrower have to use?
    36
19. What will we send borrowers once we have their loans loaded into our system for the first time?
    Welcome Letter
20. With the PAYE plan, how long will the interest benefit for subsidized loans occur?
    3 years
21. Parent PLUS customers may be able to do more IDR plans other than ICR if they _____________________.
    Twice Consolidate
22. ICR might be a good option for a borrower with a _____income and ______loan balance.
    High;low
23. When did the COVID Forb begin?
    3/13/2020
24. Cancellation Payment is also known as what?
    120-Day Rule Payment
25. What is the date called when the payment is applied to an account?
    Posted Date
26. How long is an IDR active for?
    12 months
27. How many credit reporting agencies do we report to?
    4
28. If the borrower claims they made a payment to us and it’s not posting to their Edfinancial account, what quickmailer should you send them?
    Proof of Payment
29. What is the date called when we receive a payment?
    Effective Date
30. Direct Loan borrowers get an interest rate reduction of ____ when Kwikpay is active.
    .25%
31. Process when the Dept of Education creates a loan.
    Origination
32. How often does the graduated plan payment increase?
    2 years
33. How many days before a school closes is the borrower not eligible for School Closure Discharge?
    180
34. - Attained at least a bachelor's degree - Received full state certification as a teacher; and - Not had certification or licensure requirements waived on an emergency, temporary or provisional basis.
    Highly Qualified Teacher