PLUSLoansWhat typesof loansrequire acreditcheck?SCHLWhat is theloan statuscode for "InSchool"Status?.25%Direct Loanborrowers get aninterest ratereduction of ____when Kwikpay isactive.Proof ofPaymentIf the borrower claimsthey made a paymentto us and it’s notposting to theirEdfinancial account,what quickmailershould you sendthem?2-3daysHow long can ittake for AutoPayto be active if theborrower sets it upor makes changesto it?NegativeAmortizationWhat is it calledwhen the paymentdoesn't cover themonthly interestaccrual?TwiceConsolidateParent PLUS customersmay be able to do moreIDR plans other than ICR ifthey_____________________.181What screen ofCLASS can youcheck to see if aconsolidation loanpaid off a ParentPlus Loan?StaffordLoansWhat typesof loans geta graceperiod?CertifiedPhysicianWhen applyingfor the CancerTreatmentDeferment, whoneeds to fill outthe form?180How many daysbefore a schoolcloses is theborrower noteligible for SchoolClosureDischarge?10-30yearsWhat is theloan term rangeforConsolidatedloanborrowers?$5 exitpaymentWhat’s required bythe customer ifthey want to leavethe IBR plan andmove to a differentpayment plan?2yearsHow oftendoes thegraduatedplan paymentincrease?120How manyqualifyingpayments doesa borrower needto reach PSLF?120-DayRulePaymentCancellationPayment isalso knownas what?ConsecutiveIf a borrower hasused 36 months of________ THF timeat ANY point sincethe loan wasdisbursed, we will notapprove a THFextension. 4How manycreditreportingagencies dowe report to?HighlyQualifiedTeacher- Attained at least abachelor's degree- Received full statecertification as a teacher;and- Not had certification orlicensure requirementswaived on an emergency,temporary or provisionalbasis.WelcomeLetterWhat will we sendborrowers oncewe have theirloans loaded intoour system for thefirst time?FORCWhat is theforbearance codethat identifies theNationalEmergencyForbearance forCOVID-19?3yearsWith the PAYEplan, how longwill the interestbenefit forsubsidized loansoccur?7/1/2006Whatseparatespre- andpost-HERAloans?OriginationProcess whenthe Dept ofEducationcreates aloan.13cWhat screencan we viewthe 1098-Einformation?8/31/2023As of right now,when is theNationalEmergencyForbearanceset to end?12monthsHow longis an IDRactive for?EffectiveDateWhat is thedate calledwhen wereceive apayment?High;lowICR might be agood option for aborrower with a_____income and______loanbalance.36How manymonths ofEHD does aborrowerhave to use?Last Dayof theMonthWe report tothe consumerreportingagencies onwhich day ofthe month?PostedDateWhat is thedate calledwhen thepayment isapplied to anaccount?PSLFHelpToolWhat does theborrower needto use to certifytheiremployment forPSLF?3/13/2020When didthe COVIDForbbegin?PLUSLoansWhat typesof loansrequire acreditcheck?SCHLWhat is theloan statuscode for "InSchool"Status?.25%Direct Loanborrowers get aninterest ratereduction of ____when Kwikpay isactive.Proof ofPaymentIf the borrower claimsthey made a paymentto us and it’s notposting to theirEdfinancial account,what quickmailershould you sendthem?2-3daysHow long can ittake for AutoPayto be active if theborrower sets it upor makes changesto it?NegativeAmortizationWhat is it calledwhen the paymentdoesn't cover themonthly interestaccrual?TwiceConsolidateParent PLUS customersmay be able to do moreIDR plans other than ICR ifthey_____________________.181What screen ofCLASS can youcheck to see if aconsolidation loanpaid off a ParentPlus Loan?StaffordLoansWhat typesof loans geta graceperiod?CertifiedPhysicianWhen applyingfor the CancerTreatmentDeferment, whoneeds to fill outthe form?180How many daysbefore a schoolcloses is theborrower noteligible for SchoolClosureDischarge?10-30yearsWhat is theloan term rangeforConsolidatedloanborrowers?$5 exitpaymentWhat’s required bythe customer ifthey want to leavethe IBR plan andmove to a differentpayment plan?2yearsHow oftendoes thegraduatedplan paymentincrease?120How manyqualifyingpayments doesa borrower needto reach PSLF?120-DayRulePaymentCancellationPayment isalso knownas what?ConsecutiveIf a borrower hasused 36 months of________ THF timeat ANY point sincethe loan wasdisbursed, we will notapprove a THFextension. 4How manycreditreportingagencies dowe report to?HighlyQualifiedTeacher- Attained at least abachelor's degree- Received full statecertification as a teacher;and- Not had certification orlicensure requirementswaived on an emergency,temporary or provisionalbasis.WelcomeLetterWhat will we sendborrowers oncewe have theirloans loaded intoour system for thefirst time?FORCWhat is theforbearance codethat identifies theNationalEmergencyForbearance forCOVID-19?3yearsWith the PAYEplan, how longwill the interestbenefit forsubsidized loansoccur?7/1/2006Whatseparatespre- andpost-HERAloans?OriginationProcess whenthe Dept ofEducationcreates aloan.13cWhat screencan we viewthe 1098-Einformation?8/31/2023As of right now,when is theNationalEmergencyForbearanceset to end?12monthsHow longis an IDRactive for?EffectiveDateWhat is thedate calledwhen wereceive apayment?High;lowICR might be agood option for aborrower with a_____income and______loanbalance.36How manymonths ofEHD does aborrowerhave to use?Last Dayof theMonthWe report tothe consumerreportingagencies onwhich day ofthe month?PostedDateWhat is thedate calledwhen thepayment isapplied to anaccount?PSLFHelpToolWhat does theborrower needto use to certifytheiremployment forPSLF?3/13/2020When didthe COVIDForbbegin?

New Hire Training Advanced - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What types of loans require a credit check?
    PLUS Loans
  2. What is the loan status code for "In School" Status?
    SCHL
  3. Direct Loan borrowers get an interest rate reduction of ____ when Kwikpay is active.
    .25%
  4. If the borrower claims they made a payment to us and it’s not posting to their Edfinancial account, what quickmailer should you send them?
    Proof of Payment
  5. How long can it take for AutoPay to be active if the borrower sets it up or makes changes to it?
    2-3 days
  6. What is it called when the payment doesn't cover the monthly interest accrual?
    Negative Amortization
  7. Parent PLUS customers may be able to do more IDR plans other than ICR if they _____________________.
    Twice Consolidate
  8. What screen of CLASS can you check to see if a consolidation loan paid off a Parent Plus Loan?
    181
  9. What types of loans get a grace period?
    Stafford Loans
  10. When applying for the Cancer Treatment Deferment, who needs to fill out the form?
    Certified Physician
  11. How many days before a school closes is the borrower not eligible for School Closure Discharge?
    180
  12. What is the loan term range for Consolidated loan borrowers?
    10-30 years
  13. What’s required by the customer if they want to leave the IBR plan and move to a different payment plan?
    $5 exit payment
  14. How often does the graduated plan payment increase?
    2 years
  15. How many qualifying payments does a borrower need to reach PSLF?
    120
  16. Cancellation Payment is also known as what?
    120-Day Rule Payment
  17. If a borrower has used 36 months of ________ THF time at ANY point since the loan was disbursed, we will not approve a THF extension.
    Consecutive
  18. How many credit reporting agencies do we report to?
    4
  19. - Attained at least a bachelor's degree - Received full state certification as a teacher; and - Not had certification or licensure requirements waived on an emergency, temporary or provisional basis.
    Highly Qualified Teacher
  20. What will we send borrowers once we have their loans loaded into our system for the first time?
    Welcome Letter
  21. What is the forbearance code that identifies the National Emergency Forbearance for COVID-19?
    FORC
  22. With the PAYE plan, how long will the interest benefit for subsidized loans occur?
    3 years
  23. What separates pre- and post-HERA loans?
    7/1/2006
  24. Process when the Dept of Education creates a loan.
    Origination
  25. What screen can we view the 1098-E information?
    13c
  26. As of right now, when is the National Emergency Forbearance set to end?
    8/31/2023
  27. How long is an IDR active for?
    12 months
  28. What is the date called when we receive a payment?
    Effective Date
  29. ICR might be a good option for a borrower with a _____income and ______loan balance.
    High;low
  30. How many months of EHD does a borrower have to use?
    36
  31. We report to the consumer reporting agencies on which day of the month?
    Last Day of the Month
  32. What is the date called when the payment is applied to an account?
    Posted Date
  33. What does the borrower need to use to certify their employment for PSLF?
    PSLF Help Tool
  34. When did the COVID Forb begin?
    3/13/2020