Here at home depotwe strive to have thedelivery run smooth Iunderstand why youare frustrated lets getthis resolvedhelped ateammatein the chatplace aneworderbehappyAsat88% orabovesent aninspirationalquote to theteamBuildRapportwithcustomerusedKb#14434calledMDOoutboundcallsbelow26%come upwith thenextgame :)Participatein teamLaBostriechatrecapwhat youdid on thecallchat mfg forareplacementUsedkb#13723Surveytake rate20%acknowledgethecustomersissuesFreespacesmiling whyspeakingwithcustomerreceiveda storecallLTSA@73% orhigherCes69% orHighercancelanorderif you say(I am acustomer as well Iwould feel thesame way you arefeeling lets seewhat we can dotoday)Here at home depotwe strive to have thedelivery run smooth Iunderstand why youare frustrated lets getthis resolvedhelped ateammatein the chatplace aneworderbehappyAsat88% orabovesent aninspirationalquote to theteamBuildRapportwithcustomerusedKb#14434calledMDOoutboundcallsbelow26%come upwith thenextgame :)Participatein teamLaBostriechatrecapwhat youdid on thecallchat mfg forareplacementUsedkb#13723Surveytake rate20%acknowledgethecustomersissuesFreespacesmiling whyspeakingwithcustomerreceiveda storecallLTSA@73% orhigherCes69% orHighercancelanorderif you say(I am acustomer as well Iwould feel thesame way you arefeeling lets seewhat we can dotoday)

Pajama Pro Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
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I
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I
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G
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N
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O
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B
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G
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I
10
B
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G
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B
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I
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N
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G
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B
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O
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O
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I
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O
  1. B-Here at home depot we strive to have the delivery run smooth I understand why you are frustrated lets get this resolved
  2. I-helped a teammate in the chat
  3. I-place a new order
  4. G-be happy
  5. N-Asat 88% or above
  6. O-sent an inspirational quote to the team
  7. B-Build Rapport with customer
  8. G-used Kb#14434
  9. I-called MDO
  10. B-outbound calls below 26%
  11. G-come up with the next game :)
  12. B-Participate in team LaBostrie chat
  13. I-recap what you did on the call
  14. N-chat mfg for a replacement
  15. G-Used kb#13723
  16. B-Survey take rate 20%
  17. O-acknowledge the customers issues
  18. O-Free space
  19. N-smiling why speaking with customer
  20. I-received a store call
  21. O-LTSA @73% or higher
  22. N-Ces 69% or Higher
  23. G-cancel an order
  24. O-if you say(I am a customer as well I would feel the same way you are feeling lets see what we can do today)