BuildRapportwithcustomerplace aneworderAsat88% oraboveCes69% orHigherUsedkb#13723cancelanorderusedKb#14434helped ateammatein the chatchat mfg forareplacementsmiling whyspeakingwithcustomerHere at home depotwe strive to have thedelivery run smooth Iunderstand why youare frustrated lets getthis resolvedLTSA@73% orhighercalledMDOoutboundcallsbelow26%if you say(I am acustomer as well Iwould feel thesame way you arefeeling lets seewhat we can dotoday)behappyrecapwhat youdid on thecallreceiveda storecallcome upwith thenextgame :)acknowledgethecustomersissuessent aninspirationalquote to theteamFreespaceParticipatein teamLaBostriechatSurveytake rate20%BuildRapportwithcustomerplace aneworderAsat88% oraboveCes69% orHigherUsedkb#13723cancelanorderusedKb#14434helped ateammatein the chatchat mfg forareplacementsmiling whyspeakingwithcustomerHere at home depotwe strive to have thedelivery run smooth Iunderstand why youare frustrated lets getthis resolvedLTSA@73% orhighercalledMDOoutboundcallsbelow26%if you say(I am acustomer as well Iwould feel thesame way you arefeeling lets seewhat we can dotoday)behappyrecapwhat youdid on thecallreceiveda storecallcome upwith thenextgame :)acknowledgethecustomersissuessent aninspirationalquote to theteamFreespaceParticipatein teamLaBostriechatSurveytake rate20%

Pajama Pro Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
N
4
N
5
G
6
G
7
G
8
I
9
N
10
N
11
B
12
O
13
I
14
B
15
O
16
G
17
I
18
I
19
G
20
O
21
O
22
O
23
B
24
B
  1. B-Build Rapport with customer
  2. I-place a new order
  3. N-Asat 88% or above
  4. N-Ces 69% or Higher
  5. G-Used kb#13723
  6. G-cancel an order
  7. G-used Kb#14434
  8. I-helped a teammate in the chat
  9. N-chat mfg for a replacement
  10. N-smiling why speaking with customer
  11. B-Here at home depot we strive to have the delivery run smooth I understand why you are frustrated lets get this resolved
  12. O-LTSA @73% or higher
  13. I-called MDO
  14. B-outbound calls below 26%
  15. O-if you say(I am a customer as well I would feel the same way you are feeling lets see what we can do today)
  16. G-be happy
  17. I-recap what you did on the call
  18. I-received a store call
  19. G-come up with the next game :)
  20. O-acknowledge the customers issues
  21. O-sent an inspirational quote to the team
  22. O-Free space
  23. B-Participate in team LaBostrie chat
  24. B-Survey take rate 20%