smiling whyspeakingwithcustomerAsat88% orabovechat mfg forareplacementUsedkb#13723if you say(I am acustomer as well Iwould feel thesame way you arefeeling lets seewhat we can dotoday)BuildRapportwithcustomerParticipatein teamLaBostriechatoutboundcallsbelow26%FreespacebehappyCes69% orHighercalledMDOusedKb#14434Here at home depotwe strive to have thedelivery run smooth Iunderstand why youare frustrated lets getthis resolvedreceiveda storecallcome upwith thenextgame :)helped ateammatein the chatplace aneworderrecapwhat youdid on thecallcancelanorderacknowledgethecustomersissuesSurveytake rate20%LTSA@73% orhighersent aninspirationalquote to theteamsmiling whyspeakingwithcustomerAsat88% orabovechat mfg forareplacementUsedkb#13723if you say(I am acustomer as well Iwould feel thesame way you arefeeling lets seewhat we can dotoday)BuildRapportwithcustomerParticipatein teamLaBostriechatoutboundcallsbelow26%FreespacebehappyCes69% orHighercalledMDOusedKb#14434Here at home depotwe strive to have thedelivery run smooth Iunderstand why youare frustrated lets getthis resolvedreceiveda storecallcome upwith thenextgame :)helped ateammatein the chatplace aneworderrecapwhat youdid on thecallcancelanorderacknowledgethecustomersissuesSurveytake rate20%LTSA@73% orhighersent aninspirationalquote to theteam

Pajama Pro Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
N
4
G
5
O
6
B
7
B
8
B
9
O
10
G
11
N
12
I
13
G
14
B
15
I
16
G
17
I
18
I
19
I
20
G
21
O
22
B
23
O
24
O
  1. N-smiling why speaking with customer
  2. N-Asat 88% or above
  3. N-chat mfg for a replacement
  4. G-Used kb#13723
  5. O-if you say(I am a customer as well I would feel the same way you are feeling lets see what we can do today)
  6. B-Build Rapport with customer
  7. B-Participate in team LaBostrie chat
  8. B-outbound calls below 26%
  9. O-Free space
  10. G-be happy
  11. N-Ces 69% or Higher
  12. I-called MDO
  13. G-used Kb#14434
  14. B-Here at home depot we strive to have the delivery run smooth I understand why you are frustrated lets get this resolved
  15. I-received a store call
  16. G-come up with the next game :)
  17. I-helped a teammate in the chat
  18. I-place a new order
  19. I-recap what you did on the call
  20. G-cancel an order
  21. O-acknowledge the customers issues
  22. B-Survey take rate 20%
  23. O-LTSA @73% or higher
  24. O-sent an inspirational quote to the team