acknowledgethecustomersissuesUsedkb#13723Asat88% orabovesent aninspirationalquote to theteamreceiveda storecallhelped ateammatein the chatcome upwith thenextgame :)Ces69% orHighersmiling whyspeakingwithcustomerrecapwhat youdid on thecallLTSA@73% orhighercalledMDOParticipatein teamLaBostriechatchat mfg forareplacementoutboundcallsbelow26%if you say(I am acustomer as well Iwould feel thesame way you arefeeling lets seewhat we can dotoday)place anewordercancelanorderBuildRapportwithcustomerusedKb#14434behappySurveytake rate20%FreespaceHere at home depotwe strive to have thedelivery run smooth Iunderstand why youare frustrated lets getthis resolvedacknowledgethecustomersissuesUsedkb#13723Asat88% orabovesent aninspirationalquote to theteamreceiveda storecallhelped ateammatein the chatcome upwith thenextgame :)Ces69% orHighersmiling whyspeakingwithcustomerrecapwhat youdid on thecallLTSA@73% orhighercalledMDOParticipatein teamLaBostriechatchat mfg forareplacementoutboundcallsbelow26%if you say(I am acustomer as well Iwould feel thesame way you arefeeling lets seewhat we can dotoday)place anewordercancelanorderBuildRapportwithcustomerusedKb#14434behappySurveytake rate20%FreespaceHere at home depotwe strive to have thedelivery run smooth Iunderstand why youare frustrated lets getthis resolved

Pajama Pro Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
N
4
O
5
I
6
I
7
G
8
N
9
N
10
I
11
O
12
I
13
B
14
N
15
B
16
O
17
I
18
G
19
B
20
G
21
G
22
B
23
O
24
B
  1. O-acknowledge the customers issues
  2. G-Used kb#13723
  3. N-Asat 88% or above
  4. O-sent an inspirational quote to the team
  5. I-received a store call
  6. I-helped a teammate in the chat
  7. G-come up with the next game :)
  8. N-Ces 69% or Higher
  9. N-smiling why speaking with customer
  10. I-recap what you did on the call
  11. O-LTSA @73% or higher
  12. I-called MDO
  13. B-Participate in team LaBostrie chat
  14. N-chat mfg for a replacement
  15. B-outbound calls below 26%
  16. O-if you say(I am a customer as well I would feel the same way you are feeling lets see what we can do today)
  17. I-place a new order
  18. G-cancel an order
  19. B-Build Rapport with customer
  20. G-used Kb#14434
  21. G-be happy
  22. B-Survey take rate 20%
  23. O-Free space
  24. B-Here at home depot we strive to have the delivery run smooth I understand why you are frustrated lets get this resolved