acknowledgethecustomersissuesif you say(I am acustomer as well Iwould feel thesame way you arefeeling lets seewhat we can dotoday)Here at home depotwe strive to have thedelivery run smooth Iunderstand why youare frustrated lets getthis resolvedParticipatein teamLaBostriechatrecapwhat youdid on thecallSurveytake rate20%receiveda storecallcalledMDOchat mfg forareplacementusedKb#14434behappyBuildRapportwithcustomerUsedkb#13723come upwith thenextgame :)place anewordersent aninspirationalquote to theteamhelped ateammatein the chatoutboundcallsbelow26%smiling whyspeakingwithcustomerAsat88% oraboveFreespaceCes69% orHighercancelanorderLTSA@73% orhigheracknowledgethecustomersissuesif you say(I am acustomer as well Iwould feel thesame way you arefeeling lets seewhat we can dotoday)Here at home depotwe strive to have thedelivery run smooth Iunderstand why youare frustrated lets getthis resolvedParticipatein teamLaBostriechatrecapwhat youdid on thecallSurveytake rate20%receiveda storecallcalledMDOchat mfg forareplacementusedKb#14434behappyBuildRapportwithcustomerUsedkb#13723come upwith thenextgame :)place anewordersent aninspirationalquote to theteamhelped ateammatein the chatoutboundcallsbelow26%smiling whyspeakingwithcustomerAsat88% oraboveFreespaceCes69% orHighercancelanorderLTSA@73% orhigher

Pajama Pro Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
B
4
B
5
I
6
B
7
I
8
I
9
N
10
G
11
G
12
B
13
G
14
G
15
I
16
O
17
I
18
B
19
N
20
N
21
O
22
N
23
G
24
O
  1. O-acknowledge the customers issues
  2. O-if you say(I am a customer as well I would feel the same way you are feeling lets see what we can do today)
  3. B-Here at home depot we strive to have the delivery run smooth I understand why you are frustrated lets get this resolved
  4. B-Participate in team LaBostrie chat
  5. I-recap what you did on the call
  6. B-Survey take rate 20%
  7. I-received a store call
  8. I-called MDO
  9. N-chat mfg for a replacement
  10. G-used Kb#14434
  11. G-be happy
  12. B-Build Rapport with customer
  13. G-Used kb#13723
  14. G-come up with the next game :)
  15. I-place a new order
  16. O-sent an inspirational quote to the team
  17. I-helped a teammate in the chat
  18. B-outbound calls below 26%
  19. N-smiling why speaking with customer
  20. N-Asat 88% or above
  21. O-Free space
  22. N-Ces 69% or Higher
  23. G-cancel an order
  24. O-LTSA @73% or higher