chat mfg forareplacementoutboundcallsbelow26%come upwith thenextgame :)receiveda storecallBuildRapportwithcustomerhelped ateammatein the chatParticipatein teamLaBostriechatrecapwhat youdid on thecallbehappyHere at home depotwe strive to have thedelivery run smooth Iunderstand why youare frustrated lets getthis resolvedif you say(I am acustomer as well Iwould feel thesame way you arefeeling lets seewhat we can dotoday)acknowledgethecustomersissuesLTSA@73% orhigherAsat88% orabovecancelanorderusedKb#14434calledMDOFreespacesmiling whyspeakingwithcustomersent aninspirationalquote to theteamSurveytake rate20%place aneworderCes69% orHigherUsedkb#13723chat mfg forareplacementoutboundcallsbelow26%come upwith thenextgame :)receiveda storecallBuildRapportwithcustomerhelped ateammatein the chatParticipatein teamLaBostriechatrecapwhat youdid on thecallbehappyHere at home depotwe strive to have thedelivery run smooth Iunderstand why youare frustrated lets getthis resolvedif you say(I am acustomer as well Iwould feel thesame way you arefeeling lets seewhat we can dotoday)acknowledgethecustomersissuesLTSA@73% orhigherAsat88% orabovecancelanorderusedKb#14434calledMDOFreespacesmiling whyspeakingwithcustomersent aninspirationalquote to theteamSurveytake rate20%place aneworderCes69% orHigherUsedkb#13723

Pajama Pro Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
G
4
I
5
B
6
I
7
B
8
I
9
G
10
B
11
O
12
O
13
O
14
N
15
G
16
G
17
I
18
O
19
N
20
O
21
B
22
I
23
N
24
G
  1. N-chat mfg for a replacement
  2. B-outbound calls below 26%
  3. G-come up with the next game :)
  4. I-received a store call
  5. B-Build Rapport with customer
  6. I-helped a teammate in the chat
  7. B-Participate in team LaBostrie chat
  8. I-recap what you did on the call
  9. G-be happy
  10. B-Here at home depot we strive to have the delivery run smooth I understand why you are frustrated lets get this resolved
  11. O-if you say(I am a customer as well I would feel the same way you are feeling lets see what we can do today)
  12. O-acknowledge the customers issues
  13. O-LTSA @73% or higher
  14. N-Asat 88% or above
  15. G-cancel an order
  16. G-used Kb#14434
  17. I-called MDO
  18. O-Free space
  19. N-smiling why speaking with customer
  20. O-sent an inspirational quote to the team
  21. B-Survey take rate 20%
  22. I-place a new order
  23. N-Ces 69% or Higher
  24. G-Used kb#13723