behappyAsat88% oraboveBuildRapportwithcustomerrecapwhat youdid on thecallreceiveda storecallParticipatein teamLaBostriechatsmiling whyspeakingwithcustomerHere at home depotwe strive to have thedelivery run smooth Iunderstand why youare frustrated lets getthis resolvedcome upwith thenextgame :)place aneworderhelped ateammatein the chatcalledMDOusedKb#14434cancelanorderacknowledgethecustomersissuesLTSA@73% orhigheroutboundcallsbelow26%if you say(I am acustomer as well Iwould feel thesame way you arefeeling lets seewhat we can dotoday)sent aninspirationalquote to theteamSurveytake rate20%FreespaceUsedkb#13723chat mfg forareplacementCes69% orHigherbehappyAsat88% oraboveBuildRapportwithcustomerrecapwhat youdid on thecallreceiveda storecallParticipatein teamLaBostriechatsmiling whyspeakingwithcustomerHere at home depotwe strive to have thedelivery run smooth Iunderstand why youare frustrated lets getthis resolvedcome upwith thenextgame :)place aneworderhelped ateammatein the chatcalledMDOusedKb#14434cancelanorderacknowledgethecustomersissuesLTSA@73% orhigheroutboundcallsbelow26%if you say(I am acustomer as well Iwould feel thesame way you arefeeling lets seewhat we can dotoday)sent aninspirationalquote to theteamSurveytake rate20%FreespaceUsedkb#13723chat mfg forareplacementCes69% orHigher

Pajama Pro Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
B
4
I
5
I
6
B
7
N
8
B
9
G
10
I
11
I
12
I
13
G
14
G
15
O
16
O
17
B
18
O
19
O
20
B
21
O
22
G
23
N
24
N
  1. G-be happy
  2. N-Asat 88% or above
  3. B-Build Rapport with customer
  4. I-recap what you did on the call
  5. I-received a store call
  6. B-Participate in team LaBostrie chat
  7. N-smiling why speaking with customer
  8. B-Here at home depot we strive to have the delivery run smooth I understand why you are frustrated lets get this resolved
  9. G-come up with the next game :)
  10. I-place a new order
  11. I-helped a teammate in the chat
  12. I-called MDO
  13. G-used Kb#14434
  14. G-cancel an order
  15. O-acknowledge the customers issues
  16. O-LTSA @73% or higher
  17. B-outbound calls below 26%
  18. O-if you say(I am a customer as well I would feel the same way you are feeling lets see what we can do today)
  19. O-sent an inspirational quote to the team
  20. B-Survey take rate 20%
  21. O-Free space
  22. G-Used kb#13723
  23. N-chat mfg for a replacement
  24. N-Ces 69% or Higher