cancelanordercalledMDOParticipatein teamLaBostriechatif you say(I am acustomer as well Iwould feel thesame way you arefeeling lets seewhat we can dotoday)Usedkb#13723behappySurveytake rate20%chat mfg forareplacementreceiveda storecallHere at home depotwe strive to have thedelivery run smooth Iunderstand why youare frustrated lets getthis resolvedFreespacecome upwith thenextgame :)outboundcallsbelow26%usedKb#14434helped ateammatein the chatAsat88% orabovesent aninspirationalquote to theteamLTSA@73% orhigherCes69% orHigherBuildRapportwithcustomerrecapwhat youdid on thecallacknowledgethecustomersissuesplace anewordersmiling whyspeakingwithcustomercancelanordercalledMDOParticipatein teamLaBostriechatif you say(I am acustomer as well Iwould feel thesame way you arefeeling lets seewhat we can dotoday)Usedkb#13723behappySurveytake rate20%chat mfg forareplacementreceiveda storecallHere at home depotwe strive to have thedelivery run smooth Iunderstand why youare frustrated lets getthis resolvedFreespacecome upwith thenextgame :)outboundcallsbelow26%usedKb#14434helped ateammatein the chatAsat88% orabovesent aninspirationalquote to theteamLTSA@73% orhigherCes69% orHigherBuildRapportwithcustomerrecapwhat youdid on thecallacknowledgethecustomersissuesplace anewordersmiling whyspeakingwithcustomer

Pajama Pro Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
B
4
O
5
G
6
G
7
B
8
N
9
I
10
B
11
O
12
G
13
B
14
G
15
I
16
N
17
O
18
O
19
N
20
B
21
I
22
O
23
I
24
N
  1. G-cancel an order
  2. I-called MDO
  3. B-Participate in team LaBostrie chat
  4. O-if you say(I am a customer as well I would feel the same way you are feeling lets see what we can do today)
  5. G-Used kb#13723
  6. G-be happy
  7. B-Survey take rate 20%
  8. N-chat mfg for a replacement
  9. I-received a store call
  10. B-Here at home depot we strive to have the delivery run smooth I understand why you are frustrated lets get this resolved
  11. O-Free space
  12. G-come up with the next game :)
  13. B-outbound calls below 26%
  14. G-used Kb#14434
  15. I-helped a teammate in the chat
  16. N-Asat 88% or above
  17. O-sent an inspirational quote to the team
  18. O-LTSA @73% or higher
  19. N-Ces 69% or Higher
  20. B-Build Rapport with customer
  21. I-recap what you did on the call
  22. O-acknowledge the customers issues
  23. I-place a new order
  24. N-smiling why speaking with customer