Usedkb#13723place aneworderif you say(I am acustomer as well Iwould feel thesame way you arefeeling lets seewhat we can dotoday)sent aninspirationalquote to theteamreceiveda storecallbehappycancelanorderhelped ateammatein the chatchat mfg forareplacementParticipatein teamLaBostriechatBuildRapportwithcustomerCes69% orHigherusedKb#14434come upwith thenextgame :)smiling whyspeakingwithcustomerHere at home depotwe strive to have thedelivery run smooth Iunderstand why youare frustrated lets getthis resolvedacknowledgethecustomersissuesSurveytake rate20%calledMDOrecapwhat youdid on thecalloutboundcallsbelow26%Asat88% oraboveFreespaceLTSA@73% orhigherUsedkb#13723place aneworderif you say(I am acustomer as well Iwould feel thesame way you arefeeling lets seewhat we can dotoday)sent aninspirationalquote to theteamreceiveda storecallbehappycancelanorderhelped ateammatein the chatchat mfg forareplacementParticipatein teamLaBostriechatBuildRapportwithcustomerCes69% orHigherusedKb#14434come upwith thenextgame :)smiling whyspeakingwithcustomerHere at home depotwe strive to have thedelivery run smooth Iunderstand why youare frustrated lets getthis resolvedacknowledgethecustomersissuesSurveytake rate20%calledMDOrecapwhat youdid on thecalloutboundcallsbelow26%Asat88% oraboveFreespaceLTSA@73% orhigher

Pajama Pro Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
O
4
O
5
I
6
G
7
G
8
I
9
N
10
B
11
B
12
N
13
G
14
G
15
N
16
B
17
O
18
B
19
I
20
I
21
B
22
N
23
O
24
O
  1. G-Used kb#13723
  2. I-place a new order
  3. O-if you say(I am a customer as well I would feel the same way you are feeling lets see what we can do today)
  4. O-sent an inspirational quote to the team
  5. I-received a store call
  6. G-be happy
  7. G-cancel an order
  8. I-helped a teammate in the chat
  9. N-chat mfg for a replacement
  10. B-Participate in team LaBostrie chat
  11. B-Build Rapport with customer
  12. N-Ces 69% or Higher
  13. G-used Kb#14434
  14. G-come up with the next game :)
  15. N-smiling why speaking with customer
  16. B-Here at home depot we strive to have the delivery run smooth I understand why you are frustrated lets get this resolved
  17. O-acknowledge the customers issues
  18. B-Survey take rate 20%
  19. I-called MDO
  20. I-recap what you did on the call
  21. B-outbound calls below 26%
  22. N-Asat 88% or above
  23. O-Free space
  24. O-LTSA @73% or higher