CallFlowTaxwithholdingIRA/CDDigitalElectronicDocumentEsignprocessOnlineBankingSmallBusinessDocumentReviewReverse aDeceasedCustomerNotificationReportedDeath Certificate,Notices andForeign DocumentAcceptanceRequirementsHandle HomeLoans andSuccessor inInterest Calls -Case ManagerActivate orUpdateEstateServicesOnlineOpenBeneficiaryTrust -EstateAccountReactivateInactive,Dormant orAbandonedAccountsIRA TaxWithholdingJob AidProtectiveMaintenanceJointAccountMaintenanceMortgageServices NewjerseySpecialInstructionCaseManager -Call Handlingand CaseReviewRewardPointsRedemptionAuthenticateInbound orOutboundUse aSecretary ofStateWebsiteSummaryAuthenticate aCaller -Consumer,Small Businessor EmployeeDeceasedReversalCallsOpen IRABeneficiaryTrust -EstateAccountSmallEstateGuidelinesHandleManagerEscalationCalls andCallbacksCallFlowTaxwithholdingIRA/CDDigitalElectronicDocumentEsignprocessOnlineBankingSmallBusinessDocumentReviewReverse aDeceasedCustomerNotificationReportedDeath Certificate,Notices andForeign DocumentAcceptanceRequirementsHandle HomeLoans andSuccessor inInterest Calls -Case ManagerActivate orUpdateEstateServicesOnlineOpenBeneficiaryTrust -EstateAccountReactivateInactive,Dormant orAbandonedAccountsIRA TaxWithholdingJob AidProtectiveMaintenanceJointAccountMaintenanceMortgageServices NewjerseySpecialInstructionCaseManager -Call Handlingand CaseReviewRewardPointsRedemptionAuthenticateInbound orOutboundUse aSecretary ofStateWebsiteSummaryAuthenticate aCaller -Consumer,Small Businessor EmployeeDeceasedReversalCallsOpen IRABeneficiaryTrust -EstateAccountSmallEstateGuidelinesHandleManagerEscalationCalls andCallbacks

Procedure - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call Flow
  2. Tax withholding IRA/CD
  3. Digital Electronic Document Esign process
  4. Online Banking Small Business
  5. Document Review
  6. Reverse a Deceased Customer Notification Reported
  7. Death Certificate, Notices and Foreign Document Acceptance Requirements
  8. Handle Home Loans and Successor in Interest Calls - Case Manager
  9. Activate or Update Estate Services Online
  10. Open Beneficiary Trust - Estate Account
  11. Reactivate Inactive, Dormant or Abandoned Accounts
  12. IRA Tax Withholding Job Aid
  13. Protective Maintenance
  14. Joint Account Maintenance
  15. Mortgage Services
  16. New jersey Special Instruction
  17. Case Manager - Call Handling and Case Review
  18. Reward Points Redemption
  19. Authenticate Inbound or Outbound
  20. Use a Secretary of State Website Summary
  21. Authenticate a Caller - Consumer, Small Business or Employee
  22. Deceased Reversal Calls
  23. Open IRA Beneficiary Trust - Estate Account
  24. Small Estate Guidelines
  25. Handle Manager Escalation Calls and Callbacks