De-escalatingan iratecaller100%quality!!Gettingstuck on along call.What isyoufavoritepet's nameFirstMondayGhostCallreturningavoicemailSet thetoneTeamnotworkinggetting a call2 minutesbefore endof shiftGoodJobHellowhyandwhereThankyouCall BackI cantHear YouKudosprobeRemind astudent tocall usback.ChatReturningemailInternetwentoutCan youexpeditethatFollowupDe-escalatingan iratecaller100%quality!!Gettingstuck on along call.What isyoufavoritepet's nameFirstMondayGhostCallreturningavoicemailSet thetoneTeamnotworkinggetting a call2 minutesbefore endof shiftGoodJobHellowhyandwhereThankyouCall BackI cantHear YouKudosprobeRemind astudent tocall usback.ChatReturningemailInternetwentoutCan youexpeditethatFollowup

Call Center Chaos - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. De-escalating an irate caller
  2. 100% quality!!
  3. Getting stuck on a long call.
  4. What is you favorite pet's name
  5. First Monday
  6. Ghost Call
  7. returning a voicemail
  8. Set the tone
  9. Team not working
  10. getting a call 2 minutes before end of shift
  11. Good Job
  12. Hello
  13. why and where
  14. Thank you
  15. Call Back I cant Hear You
  16. Kudos
  17. probe
  18. Remind a student to call us back.
  20. Chat
  21. Returning email
  22. Internet went out
  23. Can you expedite that
  24. Follow up