CompletelySatisfiedcustomerHelpanotherAFC withworkloadDays toactivate< 3TouchCalls90%Send a FUNversion ofcaptainemailOpen orresolve aCS alertReceivea browniepointReceive ashoutoutfrom acustomerCreatea caseWebUsage85%Collaborateon/executea WOWReceivea browniepointTouchCalls100%Webusage100%100%PFCTop 5Answer aquestionin AFCchatDFAcomments< 3 daysold100%BirthdayWOWsexecutedZeroapprovedpendingquotesZerooverduetasks90% oftasks withcategoryDays toactivate< 1Zerooverduepreferences90%PFCTop 5CompletelySatisfiedcustomerHelpanotherAFC withworkloadDays toactivate< 3TouchCalls90%Send a FUNversion ofcaptainemailOpen orresolve aCS alertReceivea browniepointReceive ashoutoutfrom acustomerCreatea caseWebUsage85%Collaborateon/executea WOWReceivea browniepointTouchCalls100%Webusage100%100%PFCTop 5Answer aquestionin AFCchatDFAcomments< 3 daysold100%BirthdayWOWsexecutedZeroapprovedpendingquotesZerooverduetasks90% oftasks withcategoryDays toactivate< 1Zerooverduepreferences90%PFCTop 5

Cleveland C.A.R.E.S - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completely Satisfied customer
  2. Help another AFC with workload
  3. Days to activate < 3
  4. Touch Calls 90%
  5. Send a FUN version of captain email
  6. Open or resolve a CS alert
  7. Receive a brownie point
  8. Receive a shoutout from a customer
  9. Create a case
  10. Web Usage 85%
  11. Collaborate on/execute a WOW
  12. Receive a brownie point
  13. Touch Calls 100%
  14. Web usage 100%
  15. 100% PFC Top 5
  16. Answer a question in AFC chat
  17. DFA comments < 3 days old
  18. 100% Birthday WOWs executed
  19. Zero approved pending quotes
  20. Zero overdue tasks
  21. 90% of tasks with category
  22. Days to activate < 1
  23. Zero overdue preferences
  24. 90% PFC Top 5