Open orresolve aCS alertZerooverduepreferencesReceivea browniepointHelpanotherAFC withworkloadZeroapprovedpendingquotes90% oftasks withcategoryTouchCalls100%Receive ashoutoutfrom acustomerWebUsage85%100%BirthdayWOWsexecuted90%PFCTop 5Answer aquestionin AFCchatZerooverduetasksTouchCalls90%Createa caseWebusage100%Days toactivate< 1Days toactivate< 3DFAcomments< 3 daysoldSend a FUNversion ofcaptainemailCollaborateon/executea WOWReceivea browniepointCompletelySatisfiedcustomer100%PFCTop 5Open orresolve aCS alertZerooverduepreferencesReceivea browniepointHelpanotherAFC withworkloadZeroapprovedpendingquotes90% oftasks withcategoryTouchCalls100%Receive ashoutoutfrom acustomerWebUsage85%100%BirthdayWOWsexecuted90%PFCTop 5Answer aquestionin AFCchatZerooverduetasksTouchCalls90%Createa caseWebusage100%Days toactivate< 1Days toactivate< 3DFAcomments< 3 daysoldSend a FUNversion ofcaptainemailCollaborateon/executea WOWReceivea browniepointCompletelySatisfiedcustomer100%PFCTop 5

Cleveland C.A.R.E.S - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Open or resolve a CS alert
  2. Zero overdue preferences
  3. Receive a brownie point
  4. Help another AFC with workload
  5. Zero approved pending quotes
  6. 90% of tasks with category
  7. Touch Calls 100%
  8. Receive a shoutout from a customer
  9. Web Usage 85%
  10. 100% Birthday WOWs executed
  11. 90% PFC Top 5
  12. Answer a question in AFC chat
  13. Zero overdue tasks
  14. Touch Calls 90%
  15. Create a case
  16. Web usage 100%
  17. Days to activate < 1
  18. Days to activate < 3
  19. DFA comments < 3 days old
  20. Send a FUN version of captain email
  21. Collaborate on/execute a WOW
  22. Receive a brownie point
  23. Completely Satisfied customer
  24. 100% PFC Top 5