Open orresolve aCS alertAnswer aquestionin AFCchat90% oftasks withcategoryDFAcomments< 3 daysoldWebUsage85%100%PFCTop 5Webusage100%Receivea browniepoint90%PFCTop 5Receivea browniepointZeroapprovedpendingquotesCollaborateon/executea WOWDays toactivate< 3Days toactivate< 1Createa caseZerooverduetasks100%BirthdayWOWsexecutedTouchCalls100%HelpanotherAFC withworkloadZerooverduepreferencesReceive ashoutoutfrom acustomerCompletelySatisfiedcustomerTouchCalls90%Send a FUNversion ofcaptainemailOpen orresolve aCS alertAnswer aquestionin AFCchat90% oftasks withcategoryDFAcomments< 3 daysoldWebUsage85%100%PFCTop 5Webusage100%Receivea browniepoint90%PFCTop 5Receivea browniepointZeroapprovedpendingquotesCollaborateon/executea WOWDays toactivate< 3Days toactivate< 1Createa caseZerooverduetasks100%BirthdayWOWsexecutedTouchCalls100%HelpanotherAFC withworkloadZerooverduepreferencesReceive ashoutoutfrom acustomerCompletelySatisfiedcustomerTouchCalls90%Send a FUNversion ofcaptainemail

Cleveland C.A.R.E.S - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Open or resolve a CS alert
  2. Answer a question in AFC chat
  3. 90% of tasks with category
  4. DFA comments < 3 days old
  5. Web Usage 85%
  6. 100% PFC Top 5
  7. Web usage 100%
  8. Receive a brownie point
  9. 90% PFC Top 5
  10. Receive a brownie point
  11. Zero approved pending quotes
  12. Collaborate on/execute a WOW
  13. Days to activate < 3
  14. Days to activate < 1
  15. Create a case
  16. Zero overdue tasks
  17. 100% Birthday WOWs executed
  18. Touch Calls 100%
  19. Help another AFC with workload
  20. Zero overdue preferences
  21. Receive a shoutout from a customer
  22. Completely Satisfied customer
  23. Touch Calls 90%
  24. Send a FUN version of captain email