90%PFCTop 5Receive ashoutoutfrom acustomerZerooverduepreferences90% oftasks withcategoryZerooverduetasksHelpanotherAFC withworkloadCollaborateon/executea WOWReceivea browniepointCreatea caseDFAcomments< 3 daysold100%BirthdayWOWsexecutedCompletelySatisfiedcustomerWebUsage85%ZeroapprovedpendingquotesTouchCalls90%100%PFCTop 5Receivea browniepointSend a FUNversion ofcaptainemailWebusage100%Open orresolve aCS alertTouchCalls100%Days toactivate< 1Answer aquestionin AFCchatDays toactivate< 390%PFCTop 5Receive ashoutoutfrom acustomerZerooverduepreferences90% oftasks withcategoryZerooverduetasksHelpanotherAFC withworkloadCollaborateon/executea WOWReceivea browniepointCreatea caseDFAcomments< 3 daysold100%BirthdayWOWsexecutedCompletelySatisfiedcustomerWebUsage85%ZeroapprovedpendingquotesTouchCalls90%100%PFCTop 5Receivea browniepointSend a FUNversion ofcaptainemailWebusage100%Open orresolve aCS alertTouchCalls100%Days toactivate< 1Answer aquestionin AFCchatDays toactivate< 3

Cleveland C.A.R.E.S - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 90% PFC Top 5
  2. Receive a shoutout from a customer
  3. Zero overdue preferences
  4. 90% of tasks with category
  5. Zero overdue tasks
  6. Help another AFC with workload
  7. Collaborate on/execute a WOW
  8. Receive a brownie point
  9. Create a case
  10. DFA comments < 3 days old
  11. 100% Birthday WOWs executed
  12. Completely Satisfied customer
  13. Web Usage 85%
  14. Zero approved pending quotes
  15. Touch Calls 90%
  16. 100% PFC Top 5
  17. Receive a brownie point
  18. Send a FUN version of captain email
  19. Web usage 100%
  20. Open or resolve a CS alert
  21. Touch Calls 100%
  22. Days to activate < 1
  23. Answer a question in AFC chat
  24. Days to activate < 3