TouchCalls100%Zeroapprovedpendingquotes100%PFCTop 5ZerooverduetasksCreatea case100%BirthdayWOWsexecutedWebusage100%Days toactivate< 1Open orresolve aCS alertDays toactivate< 3WebUsage85%Collaborateon/executea WOWAnswer aquestionin AFCchatCompletelySatisfiedcustomer90% oftasks withcategorySend a FUNversion ofcaptainemailReceivea browniepointTouchCalls90%90%PFCTop 5Receive ashoutoutfrom acustomerDFAcomments< 3 daysoldReceivea browniepointHelpanotherAFC withworkloadZerooverduepreferencesTouchCalls100%Zeroapprovedpendingquotes100%PFCTop 5ZerooverduetasksCreatea case100%BirthdayWOWsexecutedWebusage100%Days toactivate< 1Open orresolve aCS alertDays toactivate< 3WebUsage85%Collaborateon/executea WOWAnswer aquestionin AFCchatCompletelySatisfiedcustomer90% oftasks withcategorySend a FUNversion ofcaptainemailReceivea browniepointTouchCalls90%90%PFCTop 5Receive ashoutoutfrom acustomerDFAcomments< 3 daysoldReceivea browniepointHelpanotherAFC withworkloadZerooverduepreferences

Cleveland C.A.R.E.S - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Touch Calls 100%
  2. Zero approved pending quotes
  3. 100% PFC Top 5
  4. Zero overdue tasks
  5. Create a case
  6. 100% Birthday WOWs executed
  7. Web usage 100%
  8. Days to activate < 1
  9. Open or resolve a CS alert
  10. Days to activate < 3
  11. Web Usage 85%
  12. Collaborate on/execute a WOW
  13. Answer a question in AFC chat
  14. Completely Satisfied customer
  15. 90% of tasks with category
  16. Send a FUN version of captain email
  17. Receive a brownie point
  18. Touch Calls 90%
  19. 90% PFC Top 5
  20. Receive a shoutout from a customer
  21. DFA comments < 3 days old
  22. Receive a brownie point
  23. Help another AFC with workload
  24. Zero overdue preferences