ZeroapprovedpendingquotesOpen orresolve aCS alertHelpanotherAFC withworkloadSend a FUNversion ofcaptainemail100%BirthdayWOWsexecutedTouchCalls100%ZerooverduepreferencesCollaborateon/executea WOWWebUsage85%TouchCalls90%Receivea browniepoint90% oftasks withcategoryReceivea browniepointReceive ashoutoutfrom acustomer100%PFCTop 5DFAcomments< 3 daysold90%PFCTop 5Days toactivate< 3Createa caseDays toactivate< 1CompletelySatisfiedcustomerZerooverduetasksWebusage100%Answer aquestionin AFCchatZeroapprovedpendingquotesOpen orresolve aCS alertHelpanotherAFC withworkloadSend a FUNversion ofcaptainemail100%BirthdayWOWsexecutedTouchCalls100%ZerooverduepreferencesCollaborateon/executea WOWWebUsage85%TouchCalls90%Receivea browniepoint90% oftasks withcategoryReceivea browniepointReceive ashoutoutfrom acustomer100%PFCTop 5DFAcomments< 3 daysold90%PFCTop 5Days toactivate< 3Createa caseDays toactivate< 1CompletelySatisfiedcustomerZerooverduetasksWebusage100%Answer aquestionin AFCchat

Cleveland C.A.R.E.S - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Zero approved pending quotes
  2. Open or resolve a CS alert
  3. Help another AFC with workload
  4. Send a FUN version of captain email
  5. 100% Birthday WOWs executed
  6. Touch Calls 100%
  7. Zero overdue preferences
  8. Collaborate on/execute a WOW
  9. Web Usage 85%
  10. Touch Calls 90%
  11. Receive a brownie point
  12. 90% of tasks with category
  13. Receive a brownie point
  14. Receive a shoutout from a customer
  15. 100% PFC Top 5
  16. DFA comments < 3 days old
  17. 90% PFC Top 5
  18. Days to activate < 3
  19. Create a case
  20. Days to activate < 1
  21. Completely Satisfied customer
  22. Zero overdue tasks
  23. Web usage 100%
  24. Answer a question in AFC chat