Open orresolve aCS alertWebUsage85%TouchCalls100%Answer aquestionin AFCchat100%PFCTop 5Days toactivate< 390%PFCTop 5Receive ashoutoutfrom acustomer100%BirthdayWOWsexecutedZerooverduetasksWebusage100%DFAcomments< 3 daysoldZerooverduepreferencesReceivea browniepointHelpanotherAFC withworkloadSend a FUNversion ofcaptainemailZeroapprovedpendingquotesDays toactivate< 1Createa caseCompletelySatisfiedcustomerTouchCalls90%Collaborateon/executea WOWReceivea browniepoint90% oftasks withcategoryOpen orresolve aCS alertWebUsage85%TouchCalls100%Answer aquestionin AFCchat100%PFCTop 5Days toactivate< 390%PFCTop 5Receive ashoutoutfrom acustomer100%BirthdayWOWsexecutedZerooverduetasksWebusage100%DFAcomments< 3 daysoldZerooverduepreferencesReceivea browniepointHelpanotherAFC withworkloadSend a FUNversion ofcaptainemailZeroapprovedpendingquotesDays toactivate< 1Createa caseCompletelySatisfiedcustomerTouchCalls90%Collaborateon/executea WOWReceivea browniepoint90% oftasks withcategory

Cleveland C.A.R.E.S - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Open or resolve a CS alert
  2. Web Usage 85%
  3. Touch Calls 100%
  4. Answer a question in AFC chat
  5. 100% PFC Top 5
  6. Days to activate < 3
  7. 90% PFC Top 5
  8. Receive a shoutout from a customer
  9. 100% Birthday WOWs executed
  10. Zero overdue tasks
  11. Web usage 100%
  12. DFA comments < 3 days old
  13. Zero overdue preferences
  14. Receive a brownie point
  15. Help another AFC with workload
  16. Send a FUN version of captain email
  17. Zero approved pending quotes
  18. Days to activate < 1
  19. Create a case
  20. Completely Satisfied customer
  21. Touch Calls 90%
  22. Collaborate on/execute a WOW
  23. Receive a brownie point
  24. 90% of tasks with category