TouchCalls90%HelpanotherAFC withworkloadZerooverduetasksTouchCalls100%CompletelySatisfiedcustomerOpen orresolve aCS alertZeroapprovedpendingquotesDFAcomments< 3 daysoldCollaborateon/executea WOW100%BirthdayWOWsexecuted90%PFCTop 5Receivea browniepointSend a FUNversion ofcaptainemailAnswer aquestionin AFCchatZerooverduepreferencesDays toactivate< 1100%PFCTop 5Webusage100%WebUsage85%Receive ashoutoutfrom acustomerCreatea case90% oftasks withcategoryReceivea browniepointDays toactivate< 3TouchCalls90%HelpanotherAFC withworkloadZerooverduetasksTouchCalls100%CompletelySatisfiedcustomerOpen orresolve aCS alertZeroapprovedpendingquotesDFAcomments< 3 daysoldCollaborateon/executea WOW100%BirthdayWOWsexecuted90%PFCTop 5Receivea browniepointSend a FUNversion ofcaptainemailAnswer aquestionin AFCchatZerooverduepreferencesDays toactivate< 1100%PFCTop 5Webusage100%WebUsage85%Receive ashoutoutfrom acustomerCreatea case90% oftasks withcategoryReceivea browniepointDays toactivate< 3

Cleveland C.A.R.E.S - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Touch Calls 90%
  2. Help another AFC with workload
  3. Zero overdue tasks
  4. Touch Calls 100%
  5. Completely Satisfied customer
  6. Open or resolve a CS alert
  7. Zero approved pending quotes
  8. DFA comments < 3 days old
  9. Collaborate on/execute a WOW
  10. 100% Birthday WOWs executed
  11. 90% PFC Top 5
  12. Receive a brownie point
  13. Send a FUN version of captain email
  14. Answer a question in AFC chat
  15. Zero overdue preferences
  16. Days to activate < 1
  17. 100% PFC Top 5
  18. Web usage 100%
  19. Web Usage 85%
  20. Receive a shoutout from a customer
  21. Create a case
  22. 90% of tasks with category
  23. Receive a brownie point
  24. Days to activate < 3