Cased a chat/call before it finished Answered an AAQ Transferred to another department Thanked by a customer Shared knowledge with a coworker or customer Hotel or fast food WiFi Customer attempts humor ESX Question or Issue Learned something new Received a positive CSAT Completed all casing for the day Submitted feedback on behalf of customer Customer is on a MAC Posted in motivosity Received a high SQA (95+) Extend a keycode Chat/call on issue you've never seen Cleared cache Renewal applies to incorrect keycode Used a document Escalated a case Assist with sketch Had a laugh with a customer or coworker Exactimatate product misspelled Chat/Call about XactAnalysis Chat with TAM Login issues Eagleview chat/call Mobile customer interaction Had to webex Add a profile Cased a chat/call before it finished Answered an AAQ Transferred to another department Thanked by a customer Shared knowledge with a coworker or customer Hotel or fast food WiFi Customer attempts humor ESX Question or Issue Learned something new Received a positive CSAT Completed all casing for the day Submitted feedback on behalf of customer Customer is on a MAC Posted in motivosity Received a high SQA (95+) Extend a keycode Chat/call on issue you've never seen Cleared cache Renewal applies to incorrect keycode Used a document Escalated a case Assist with sketch Had a laugh with a customer or coworker Exactimatate product misspelled Chat/Call about XactAnalysis Chat with TAM Login issues Eagleview chat/call Mobile customer interaction Had to webex Add a profile
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Cased a chat/call before it finished
N-Answered an AAQ
B-Transferred to another department
B-Thanked by a customer
G-Shared knowledge with a coworker or customer
O-Hotel or fast food WiFi
B-Customer attempts humor
N-ESX Question or Issue
G-Learned something new
O-Received a positive CSAT
I-Completed all casing for the day
I-Submitted feedback on behalf of customer
G-Customer is on a MAC
G-Posted in motivosity
B-Received a high SQA (95+)
G-Extend a keycode
B-Chat/call on issue you've never seen
I-Cleared
cache
O-Renewal applies to incorrect keycode
G-Used a document
I-Escalated a case
O-Assist with sketch
N-Had a laugh with a customer or coworker
I-Exactimatate product misspelled
I-Chat/Call about
XactAnalysis
O-Chat with TAM
N-Login issues
O-Eagleview chat/call
B-Mobile customer interaction
I-Had to webex
N-Add a profile