Escalated a case Completed all casing for the day Mobile customer interaction Eagleview chat/call Had a laugh with a customer or coworker Add a profile Posted in motivosity Chat with TAM Customer is on a MAC Chat/call on issue you've never seen Had to webex Answered an AAQ Submitted feedback on behalf of customer Renewal applies to incorrect keycode ESX Question or Issue Thanked by a customer Cased a chat/call before it finished Extend a keycode Shared knowledge with a coworker or customer Exactimatate product misspelled Chat/Call about XactAnalysis Learned something new Received a high SQA (95+) Hotel or fast food WiFi Used a document Transferred to another department Assist with sketch Cleared cache Customer attempts humor Received a positive CSAT Login issues Escalated a case Completed all casing for the day Mobile customer interaction Eagleview chat/call Had a laugh with a customer or coworker Add a profile Posted in motivosity Chat with TAM Customer is on a MAC Chat/call on issue you've never seen Had to webex Answered an AAQ Submitted feedback on behalf of customer Renewal applies to incorrect keycode ESX Question or Issue Thanked by a customer Cased a chat/call before it finished Extend a keycode Shared knowledge with a coworker or customer Exactimatate product misspelled Chat/Call about XactAnalysis Learned something new Received a high SQA (95+) Hotel or fast food WiFi Used a document Transferred to another department Assist with sketch Cleared cache Customer attempts humor Received a positive CSAT Login issues
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Escalated a case
I-Completed all casing for the day
B-Mobile customer interaction
O-Eagleview chat/call
N-Had a laugh with a customer or coworker
N-Add a profile
G-Posted in motivosity
O-Chat with TAM
G-Customer is on a MAC
B-Chat/call on issue you've never seen
I-Had to webex
N-Answered an AAQ
I-Submitted feedback on behalf of customer
O-Renewal applies to incorrect keycode
N-ESX Question or Issue
B-Thanked by a customer
B-Cased a chat/call before it finished
G-Extend a keycode
G-Shared knowledge with a coworker or customer
I-Exactimatate product misspelled
I-Chat/Call about
XactAnalysis
G-Learned something new
B-Received a high SQA (95+)
O-Hotel or fast food WiFi
G-Used a document
B-Transferred to another department
O-Assist with sketch
I-Cleared
cache
B-Customer attempts humor
O-Received a positive CSAT
N-Login issues