MisdirectedmemberSendan addformCallergives aBCBS ID#(FXZ....)Facilityrequestsbenefits forall levelsSend anescalatedRegisBenefitsnot loadedfor 2016HCP callsyou by thewrongnameClose andopen EAPfor the samememberChelsearespondson SOSlyncINN facilitythat requiresauth for OIFMHMemberhas aCigna WestpolicySend a listofproviderreferralsPatient hasyour Bday(Just monthand day)Provideris fromAlaskaTransferto theclaims lineMedicalmisdirectMH/SAbenefitsthroughValueOptionsMember'spolicy istermedCheckCOBCallerplacesyou onholdCreatemultiple EAPauth's on thesame callSenda BUCaller hasthe samename asyouUpdate anHCP'savailabilityMisdirectedmemberSendan addformCallergives aBCBS ID#(FXZ....)Facilityrequestsbenefits forall levelsSend anescalatedRegisBenefitsnot loadedfor 2016HCP callsyou by thewrongnameClose andopen EAPfor the samememberChelsearespondson SOSlyncINN facilitythat requiresauth for OIFMHMemberhas aCigna WestpolicySend a listofproviderreferralsPatient hasyour Bday(Just monthand day)Provideris fromAlaskaTransferto theclaims lineMedicalmisdirectMH/SAbenefitsthroughValueOptionsMember'spolicy istermedCheckCOBCallerplacesyou onholdCreatemultiple EAPauth's on thesame callSenda BUCaller hasthe samename asyouUpdate anHCP'savailability

Benefits - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Misdirected member
  2. Send an add form
  3. Caller gives a BCBS ID# (FXZ....)
  4. Facility requests benefits for all levels
  5. Send an escalated Regis
  6. Benefits not loaded for 2016
  7. HCP calls you by the wrong name
  8. Close and open EAP for the same member
  9. Chelsea responds on SOS lync
  10. INN facility that requires auth for OIF MH
  11. Member has a Cigna West policy
  12. Send a list of provider referrals
  13. Patient has your Bday (Just month and day)
  14. Provider is from Alaska
  15. Transfer to the claims line
  16. Medical misdirect
  17. MH/SA benefits through Value Options
  18. Member's policy is termed
  19. Check COB
  20. Caller places you on hold
  21. Create multiple EAP auth's on the same call
  22. Send a BU
  23. Caller has the same name as you
  24. Update an HCP's availability