INN facilitythat requiresauth for OIFMHFacilityrequestsbenefits forall levelsSenda BUCallerplacesyou onholdMisdirectedmemberCheckCOBSend a listofproviderreferralsSend anescalatedRegisHCP callsyou by thewrongnameMedicalmisdirectUpdate anHCP'savailabilityProvideris fromAlaskaTransferto theclaims lineBenefitsnot loadedfor 2016Createmultiple EAPauth's on thesame callSendan addformCaller hasthe samename asyouChelsearespondson SOSlyncMH/SAbenefitsthroughValueOptionsMemberhas aCigna WestpolicyPatient hasyour Bday(Just monthand day)Member'spolicy istermedCallergives aBCBS ID#(FXZ....)Close andopen EAPfor the samememberINN facilitythat requiresauth for OIFMHFacilityrequestsbenefits forall levelsSenda BUCallerplacesyou onholdMisdirectedmemberCheckCOBSend a listofproviderreferralsSend anescalatedRegisHCP callsyou by thewrongnameMedicalmisdirectUpdate anHCP'savailabilityProvideris fromAlaskaTransferto theclaims lineBenefitsnot loadedfor 2016Createmultiple EAPauth's on thesame callSendan addformCaller hasthe samename asyouChelsearespondson SOSlyncMH/SAbenefitsthroughValueOptionsMemberhas aCigna WestpolicyPatient hasyour Bday(Just monthand day)Member'spolicy istermedCallergives aBCBS ID#(FXZ....)Close andopen EAPfor the samemember

Benefits - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. INN facility that requires auth for OIF MH
  2. Facility requests benefits for all levels
  3. Send a BU
  4. Caller places you on hold
  5. Misdirected member
  6. Check COB
  7. Send a list of provider referrals
  8. Send an escalated Regis
  9. HCP calls you by the wrong name
  10. Medical misdirect
  11. Update an HCP's availability
  12. Provider is from Alaska
  13. Transfer to the claims line
  14. Benefits not loaded for 2016
  15. Create multiple EAP auth's on the same call
  16. Send an add form
  17. Caller has the same name as you
  18. Chelsea responds on SOS lync
  19. MH/SA benefits through Value Options
  20. Member has a Cigna West policy
  21. Patient has your Bday (Just month and day)
  22. Member's policy is termed
  23. Caller gives a BCBS ID# (FXZ....)
  24. Close and open EAP for the same member