Update anHCP'savailabilityCaller hasthe samename asyouMisdirectedmemberFacilityrequestsbenefits forall levelsCallergives aBCBS ID#(FXZ....)Transferto theclaims lineCheckCOBClose andopen EAPfor the samememberBenefitsnot loadedfor 2016Patient hasyour Bday(Just monthand day)HCP callsyou by thewrongnameMember'spolicy istermedCreatemultiple EAPauth's on thesame callProvideris fromAlaskaSenda BUMedicalmisdirectSend anescalatedRegisChelsearespondson SOSlyncSendan addformINN facilitythat requiresauth for OIFMHSend a listofproviderreferralsCallerplacesyou onholdMemberhas aCigna WestpolicyMH/SAbenefitsthroughValueOptionsUpdate anHCP'savailabilityCaller hasthe samename asyouMisdirectedmemberFacilityrequestsbenefits forall levelsCallergives aBCBS ID#(FXZ....)Transferto theclaims lineCheckCOBClose andopen EAPfor the samememberBenefitsnot loadedfor 2016Patient hasyour Bday(Just monthand day)HCP callsyou by thewrongnameMember'spolicy istermedCreatemultiple EAPauth's on thesame callProvideris fromAlaskaSenda BUMedicalmisdirectSend anescalatedRegisChelsearespondson SOSlyncSendan addformINN facilitythat requiresauth for OIFMHSend a listofproviderreferralsCallerplacesyou onholdMemberhas aCigna WestpolicyMH/SAbenefitsthroughValueOptions

Benefits - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update an HCP's availability
  2. Caller has the same name as you
  3. Misdirected member
  4. Facility requests benefits for all levels
  5. Caller gives a BCBS ID# (FXZ....)
  6. Transfer to the claims line
  7. Check COB
  8. Close and open EAP for the same member
  9. Benefits not loaded for 2016
  10. Patient has your Bday (Just month and day)
  11. HCP calls you by the wrong name
  12. Member's policy is termed
  13. Create multiple EAP auth's on the same call
  14. Provider is from Alaska
  15. Send a BU
  16. Medical misdirect
  17. Send an escalated Regis
  18. Chelsea responds on SOS lync
  19. Send an add form
  20. INN facility that requires auth for OIF MH
  21. Send a list of provider referrals
  22. Caller places you on hold
  23. Member has a Cigna West policy
  24. MH/SA benefits through Value Options