MisdirectedmemberINN facilitythat requiresauth for OIFMHTransferto theclaims lineCheckCOBChelsearespondson SOSlyncClose andopen EAPfor the samememberMember'spolicy istermedSend a listofproviderreferralsSenda BUUpdate anHCP'savailabilitySend anescalatedRegisSendan addformMH/SAbenefitsthroughValueOptionsPatient hasyour Bday(Just monthand day)Callerplacesyou onholdCaller hasthe samename asyouBenefitsnot loadedfor 2016Facilityrequestsbenefits forall levelsMemberhas aCigna WestpolicyProvideris fromAlaskaMedicalmisdirectCallergives aBCBS ID#(FXZ....)Createmultiple EAPauth's on thesame callHCP callsyou by thewrongnameMisdirectedmemberINN facilitythat requiresauth for OIFMHTransferto theclaims lineCheckCOBChelsearespondson SOSlyncClose andopen EAPfor the samememberMember'spolicy istermedSend a listofproviderreferralsSenda BUUpdate anHCP'savailabilitySend anescalatedRegisSendan addformMH/SAbenefitsthroughValueOptionsPatient hasyour Bday(Just monthand day)Callerplacesyou onholdCaller hasthe samename asyouBenefitsnot loadedfor 2016Facilityrequestsbenefits forall levelsMemberhas aCigna WestpolicyProvideris fromAlaskaMedicalmisdirectCallergives aBCBS ID#(FXZ....)Createmultiple EAPauth's on thesame callHCP callsyou by thewrongname

Benefits - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Misdirected member
  2. INN facility that requires auth for OIF MH
  3. Transfer to the claims line
  4. Check COB
  5. Chelsea responds on SOS lync
  6. Close and open EAP for the same member
  7. Member's policy is termed
  8. Send a list of provider referrals
  9. Send a BU
  10. Update an HCP's availability
  11. Send an escalated Regis
  12. Send an add form
  13. MH/SA benefits through Value Options
  14. Patient has your Bday (Just month and day)
  15. Caller places you on hold
  16. Caller has the same name as you
  17. Benefits not loaded for 2016
  18. Facility requests benefits for all levels
  19. Member has a Cigna West policy
  20. Provider is from Alaska
  21. Medical misdirect
  22. Caller gives a BCBS ID# (FXZ....)
  23. Create multiple EAP auth's on the same call
  24. HCP calls you by the wrong name