Patient hasyour Bday(Just monthand day)Update anHCP'savailabilityBenefitsnot loadedfor 2016Send a listofproviderreferralsCallergives aBCBS ID#(FXZ....)HCP callsyou by thewrongnameMemberhas aCigna WestpolicyMember'spolicy istermedCheckCOBFacilityrequestsbenefits forall levelsTransferto theclaims lineCaller hasthe samename asyouINN facilitythat requiresauth for OIFMHCreatemultiple EAPauth's on thesame callChelsearespondson SOSlyncClose andopen EAPfor the samememberProvideris fromAlaskaMisdirectedmemberMedicalmisdirectSend anescalatedRegisCallerplacesyou onholdSenda BUMH/SAbenefitsthroughValueOptionsSendan addformPatient hasyour Bday(Just monthand day)Update anHCP'savailabilityBenefitsnot loadedfor 2016Send a listofproviderreferralsCallergives aBCBS ID#(FXZ....)HCP callsyou by thewrongnameMemberhas aCigna WestpolicyMember'spolicy istermedCheckCOBFacilityrequestsbenefits forall levelsTransferto theclaims lineCaller hasthe samename asyouINN facilitythat requiresauth for OIFMHCreatemultiple EAPauth's on thesame callChelsearespondson SOSlyncClose andopen EAPfor the samememberProvideris fromAlaskaMisdirectedmemberMedicalmisdirectSend anescalatedRegisCallerplacesyou onholdSenda BUMH/SAbenefitsthroughValueOptionsSendan addform

Benefits - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient has your Bday (Just month and day)
  2. Update an HCP's availability
  3. Benefits not loaded for 2016
  4. Send a list of provider referrals
  5. Caller gives a BCBS ID# (FXZ....)
  6. HCP calls you by the wrong name
  7. Member has a Cigna West policy
  8. Member's policy is termed
  9. Check COB
  10. Facility requests benefits for all levels
  11. Transfer to the claims line
  12. Caller has the same name as you
  13. INN facility that requires auth for OIF MH
  14. Create multiple EAP auth's on the same call
  15. Chelsea responds on SOS lync
  16. Close and open EAP for the same member
  17. Provider is from Alaska
  18. Misdirected member
  19. Medical misdirect
  20. Send an escalated Regis
  21. Caller places you on hold
  22. Send a BU
  23. MH/SA benefits through Value Options
  24. Send an add form