TeamnotworkingInternetwentoutgetting a call2 minutesbefore endof shiftGoodJobThankyouwhatandwhyRemind astudent tocall usback.HelloGettingstuck on along call.returningavoicemailCan youhear menowKudosChatWhat isyoufavoritepet's nameGhostCall100%quality!!probeFirstMondaySet thetoneDe-escalatingan iratecallerFollowupCall BackI cantHear YouReturningan emailCan youexpeditethatTeamnotworkingInternetwentoutgetting a call2 minutesbefore endof shiftGoodJobThankyouwhatandwhyRemind astudent tocall usback.HelloGettingstuck on along call.returningavoicemailCan youhear menowKudosChatWhat isyoufavoritepet's nameGhostCall100%quality!!probeFirstMondaySet thetoneDe-escalatingan iratecallerFollowupCall BackI cantHear YouReturningan emailCan youexpeditethat

Call Center Chaos - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Team not working
  2. Internet went out
  3. getting a call 2 minutes before end of shift
  4. Good Job
  5. Thank you
  6. what and why
  7. Remind a student to call us back.
  8. Hello
  9. Getting stuck on a long call.
  10. returning a voicemail
  11. Can you hear me now
  12. Kudos
  13. Chat
  14. What is you favorite pet's name
  15. Ghost Call
  16. 100% quality!!
  17. probe
  18. First Monday
  19. Set the tone
  20. De-escalating an irate caller
  21. Follow up
  22. Call Back I cant Hear You
  23. Returning an email
  24. Can you expedite that