Hellogetting a call2 minutesbefore endof shiftFollowupFirstMondayprobeGhostCallCan youhear menowCan youexpeditethatGettingstuck on along call.whatandwhySet thetonereturningavoicemailInternetwentoutGoodJobDe-escalatingan iratecallerWhat isyoufavoritepet's nameTeamnotworking100%quality!!Returningan emailChatCall BackI cantHear YouThankyouKudosRemind astudent tocall usback.Hellogetting a call2 minutesbefore endof shiftFollowupFirstMondayprobeGhostCallCan youhear menowCan youexpeditethatGettingstuck on along call.whatandwhySet thetonereturningavoicemailInternetwentoutGoodJobDe-escalatingan iratecallerWhat isyoufavoritepet's nameTeamnotworking100%quality!!Returningan emailChatCall BackI cantHear YouThankyouKudosRemind astudent tocall usback.

Call Center Chaos - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hello
  2. getting a call 2 minutes before end of shift
  3. Follow up
  4. First Monday
  5. probe
  6. Ghost Call
  7. Can you hear me now
  8. Can you expedite that
  9. Getting stuck on a long call.
  10. what and why
  11. Set the tone
  12. returning a voicemail
  13. Internet went out
  14. Good Job
  15. De-escalating an irate caller
  16. What is you favorite pet's name
  17. Team not working
  18. 100% quality!!
  19. Returning an email
  20. Chat
  21. Call Back I cant Hear You
  22. Thank you
  23. Kudos
  24. Remind a student to call us back.