FollowupCan youexpeditethatHellogetting a call2 minutesbefore endof shiftThankyouChatRemind astudent tocall usback.GhostCallWhat isyoufavoritepet's nameCan youhear menowTeamnotworkingGettingstuck on along call.De-escalatingan iratecallerwhatandwhyprobeSet thetonereturningavoicemailInternetwentoutCall BackI cantHear YouReturningan emailKudosGoodJob100%quality!!FirstMondayFollowupCan youexpeditethatHellogetting a call2 minutesbefore endof shiftThankyouChatRemind astudent tocall usback.GhostCallWhat isyoufavoritepet's nameCan youhear menowTeamnotworkingGettingstuck on along call.De-escalatingan iratecallerwhatandwhyprobeSet thetonereturningavoicemailInternetwentoutCall BackI cantHear YouReturningan emailKudosGoodJob100%quality!!FirstMonday

Call Center Chaos - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Follow up
  2. Can you expedite that
  3. Hello
  4. getting a call 2 minutes before end of shift
  5. Thank you
  6. Chat
  7. Remind a student to call us back.
  8. Ghost Call
  9. What is you favorite pet's name
  10. Can you hear me now
  11. Team not working
  12. Getting stuck on a long call.
  13. De-escalating an irate caller
  14. what and why
  15. probe
  16. Set the tone
  17. returning a voicemail
  18. Internet went out
  19. Call Back I cant Hear You
  20. Returning an email
  21. Kudos
  22. Good Job
  23. 100% quality!!
  24. First Monday