De-escalatingan iratecallerTeamnotworkingFirstMondayGoodJobgetting a call2 minutesbefore endof shiftThankyouChatReturningan emailWhat isyoufavoritepet's nameprobeCan youhear menowFollowupreturningavoicemailCall BackI cantHear YouHelloInternetwentout100%quality!!KudosGhostCallSet thetoneRemind astudent tocall usback.whatandwhyCan youexpeditethatGettingstuck on along call.De-escalatingan iratecallerTeamnotworkingFirstMondayGoodJobgetting a call2 minutesbefore endof shiftThankyouChatReturningan emailWhat isyoufavoritepet's nameprobeCan youhear menowFollowupreturningavoicemailCall BackI cantHear YouHelloInternetwentout100%quality!!KudosGhostCallSet thetoneRemind astudent tocall usback.whatandwhyCan youexpeditethatGettingstuck on along call.

Call Center Chaos - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalating an irate caller
  2. Team not working
  3. First Monday
  4. Good Job
  5. getting a call 2 minutes before end of shift
  6. Thank you
  7. Chat
  8. Returning an email
  9. What is you favorite pet's name
  10. probe
  11. Can you hear me now
  12. Follow up
  13. returning a voicemail
  14. Call Back I cant Hear You
  15. Hello
  16. Internet went out
  17. 100% quality!!
  18. Kudos
  19. Ghost Call
  20. Set the tone
  21. Remind a student to call us back.
  22. what and why
  23. Can you expedite that
  24. Getting stuck on a long call.