ThankyouHelloprobe100%quality!!returningavoicemailInternetwentoutWhat isyoufavoritepet's nameDe-escalatingan iratecallerSet thetonewhatandwhyTeamnotworkingCan youhear menowCan youexpeditethatGoodJobFollowupGettingstuck on along call.Remind astudent tocall usback.Returningan emailCall BackI cantHear YouChatgetting a call2 minutesbefore endof shiftKudosFirstMondayGhostCallThankyouHelloprobe100%quality!!returningavoicemailInternetwentoutWhat isyoufavoritepet's nameDe-escalatingan iratecallerSet thetonewhatandwhyTeamnotworkingCan youhear menowCan youexpeditethatGoodJobFollowupGettingstuck on along call.Remind astudent tocall usback.Returningan emailCall BackI cantHear YouChatgetting a call2 minutesbefore endof shiftKudosFirstMondayGhostCall

Call Center Chaos - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you
  2. Hello
  3. probe
  4. 100% quality!!
  5. returning a voicemail
  6. Internet went out
  7. What is you favorite pet's name
  8. De-escalating an irate caller
  9. Set the tone
  10. what and why
  11. Team not working
  12. Can you hear me now
  13. Can you expedite that
  14. Good Job
  15. Follow up
  16. Getting stuck on a long call.
  17. Remind a student to call us back.
  18. Returning an email
  19. Call Back I cant Hear You
  20. Chat
  21. getting a call 2 minutes before end of shift
  22. Kudos
  23. First Monday
  24. Ghost Call