postingKudosThankyoutransfer tosubjectmatterexpertDe-escalatingan iratecallerWhat isyoufavoritepet's nameFirstMondayCall BackI cantHear YouCan youhear menow100%quality!!returningavoicemailReturningan emailgetting a call2 minutesbefore endof shiftChatRemind astudent tocall usback.HelloSet thetoneGhostCallGettingstuck on along call.whatandwhyprobingquestionsInternetwentoutCan youexpeditethatFollowupGoodJobpostingKudosThankyoutransfer tosubjectmatterexpertDe-escalatingan iratecallerWhat isyoufavoritepet's nameFirstMondayCall BackI cantHear YouCan youhear menow100%quality!!returningavoicemailReturningan emailgetting a call2 minutesbefore endof shiftChatRemind astudent tocall usback.HelloSet thetoneGhostCallGettingstuck on along call.whatandwhyprobingquestionsInternetwentoutCan youexpeditethatFollowupGoodJob

SSC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. posting Kudos
  2. Thank you
  3. transfer to subject matter expert
  4. De-escalating an irate caller
  5. What is you favorite pet's name
  6. First Monday
  7. Call Back I cant Hear You
  8. Can you hear me now
  9. 100% quality!!
  10. returning a voicemail
  11. Returning an email
  12. getting a call 2 minutes before end of shift
  13. Chat
  14. Remind a student to call us back.
  15. Hello
  16. Set the tone
  17. Ghost Call
  18. Getting stuck on a long call.
  19. what and why
  20. probing questions
  21. Internet went out
  22. Can you expedite that
  23. Follow up
  24. Good Job