probingquestionsReturningan emailSet thetoneCan youhear menowGoodJobCall BackI cantHear Youtransfer tosubjectmatterexpertRemind astudent tocall usback.InternetwentoutpostingKudosDe-escalatingan iratecallerreturningavoicemailFirstMondayThankyouGhostCallFollowupwhatandwhyCan youexpeditethat100%quality!!Gettingstuck on along call.What isyoufavoritepet's nameHellogetting a call2 minutesbefore endof shiftChatprobingquestionsReturningan emailSet thetoneCan youhear menowGoodJobCall BackI cantHear Youtransfer tosubjectmatterexpertRemind astudent tocall usback.InternetwentoutpostingKudosDe-escalatingan iratecallerreturningavoicemailFirstMondayThankyouGhostCallFollowupwhatandwhyCan youexpeditethat100%quality!!Gettingstuck on along call.What isyoufavoritepet's nameHellogetting a call2 minutesbefore endof shiftChat

SSC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. probing questions
  2. Returning an email
  3. Set the tone
  4. Can you hear me now
  5. Good Job
  6. Call Back I cant Hear You
  7. transfer to subject matter expert
  8. Remind a student to call us back.
  9. Internet went out
  10. posting Kudos
  11. De-escalating an irate caller
  12. returning a voicemail
  13. First Monday
  14. Thank you
  15. Ghost Call
  16. Follow up
  17. what and why
  18. Can you expedite that
  19. 100% quality!!
  20. Getting stuck on a long call.
  21. What is you favorite pet's name
  22. Hello
  23. getting a call 2 minutes before end of shift
  24. Chat