De-escalatingan iratecallerpostingKudosRemind astudent tocall usback.Call BackI cantHear YouHelloGoodJobwhatandwhyThankyouFollowup100%quality!!Returningan emailprobingquestionsCan youhear menowSet thetoneGhostCallInternetwentouttransfer tosubjectmatterexpertCan youexpeditethatWhat isyoufavoritepet's nameGettingstuck on along call.FirstMondayreturningavoicemailgetting a call2 minutesbefore endof shiftChatDe-escalatingan iratecallerpostingKudosRemind astudent tocall usback.Call BackI cantHear YouHelloGoodJobwhatandwhyThankyouFollowup100%quality!!Returningan emailprobingquestionsCan youhear menowSet thetoneGhostCallInternetwentouttransfer tosubjectmatterexpertCan youexpeditethatWhat isyoufavoritepet's nameGettingstuck on along call.FirstMondayreturningavoicemailgetting a call2 minutesbefore endof shiftChat

SSC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalating an irate caller
  2. posting Kudos
  3. Remind a student to call us back.
  4. Call Back I cant Hear You
  5. Hello
  6. Good Job
  7. what and why
  8. Thank you
  9. Follow up
  10. 100% quality!!
  11. Returning an email
  12. probing questions
  13. Can you hear me now
  14. Set the tone
  15. Ghost Call
  16. Internet went out
  17. transfer to subject matter expert
  18. Can you expedite that
  19. What is you favorite pet's name
  20. Getting stuck on a long call.
  21. First Monday
  22. returning a voicemail
  23. getting a call 2 minutes before end of shift
  24. Chat