Remind astudent tocall usback.getting a call2 minutesbefore endof shiftGoodJobpostingKudosDe-escalatingan iratecallerSet thetonewhatandwhyCan youexpeditethat100%quality!!GhostCallFollowuptransfer tosubjectmatterexpertHelloThankyoureturningavoicemailFirstMondayCan youhear menowInternetwentoutReturningan emailprobingquestionsCall BackI cantHear YouChatWhat isyoufavoritepet's nameGettingstuck on along call.Remind astudent tocall usback.getting a call2 minutesbefore endof shiftGoodJobpostingKudosDe-escalatingan iratecallerSet thetonewhatandwhyCan youexpeditethat100%quality!!GhostCallFollowuptransfer tosubjectmatterexpertHelloThankyoureturningavoicemailFirstMondayCan youhear menowInternetwentoutReturningan emailprobingquestionsCall BackI cantHear YouChatWhat isyoufavoritepet's nameGettingstuck on along call.

SSC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Remind a student to call us back.
  2. getting a call 2 minutes before end of shift
  3. Good Job
  4. posting Kudos
  5. De-escalating an irate caller
  6. Set the tone
  7. what and why
  8. Can you expedite that
  9. 100% quality!!
  10. Ghost Call
  11. Follow up
  12. transfer to subject matter expert
  13. Hello
  14. Thank you
  15. returning a voicemail
  16. First Monday
  17. Can you hear me now
  18. Internet went out
  19. Returning an email
  20. probing questions
  21. Call Back I cant Hear You
  22. Chat
  23. What is you favorite pet's name
  24. Getting stuck on a long call.