Remind astudent tocall usback.100%quality!!getting a call2 minutesbefore endof shiftFollowupGoodJobwhatandwhyCan youexpeditethatGettingstuck on along call.ChatGhostCallFirstMondayCall BackI cantHear YouThankyouWhat isyoufavoritepet's nameHelloDe-escalatingan iratecallerInternetwentoutprobingquestionstransfer tosubjectmatterexpertReturningan emailCan youhear menowpostingKudosSet thetonereturningavoicemailRemind astudent tocall usback.100%quality!!getting a call2 minutesbefore endof shiftFollowupGoodJobwhatandwhyCan youexpeditethatGettingstuck on along call.ChatGhostCallFirstMondayCall BackI cantHear YouThankyouWhat isyoufavoritepet's nameHelloDe-escalatingan iratecallerInternetwentoutprobingquestionstransfer tosubjectmatterexpertReturningan emailCan youhear menowpostingKudosSet thetonereturningavoicemail

SSC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Remind a student to call us back.
  2. 100% quality!!
  3. getting a call 2 minutes before end of shift
  4. Follow up
  5. Good Job
  6. what and why
  7. Can you expedite that
  8. Getting stuck on a long call.
  9. Chat
  10. Ghost Call
  11. First Monday
  12. Call Back I cant Hear You
  13. Thank you
  14. What is you favorite pet's name
  15. Hello
  16. De-escalating an irate caller
  17. Internet went out
  18. probing questions
  19. transfer to subject matter expert
  20. Returning an email
  21. Can you hear me now
  22. posting Kudos
  23. Set the tone
  24. returning a voicemail