postingKudosHellogetting a call2 minutesbefore endof shiftSet thetone100%quality!!Gettingstuck on along call.returningavoicemailDe-escalatingan iratecallerRemind astudent tocall usback.GhostCallaskprobingquestionswhatandwhyGoodJobThankyouInternetwentoutCall BackI cantHear YouCan youexpeditethatReturningan emailWhat isyoufavoritepet's nameFirstMondayFollowupCan youhear menowChattransfer tosubjectmatterexpertpostingKudosHellogetting a call2 minutesbefore endof shiftSet thetone100%quality!!Gettingstuck on along call.returningavoicemailDe-escalatingan iratecallerRemind astudent tocall usback.GhostCallaskprobingquestionswhatandwhyGoodJobThankyouInternetwentoutCall BackI cantHear YouCan youexpeditethatReturningan emailWhat isyoufavoritepet's nameFirstMondayFollowupCan youhear menowChattransfer tosubjectmatterexpert

SSC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. posting Kudos
  2. Hello
  3. getting a call 2 minutes before end of shift
  4. Set the tone
  5. 100% quality!!
  6. Getting stuck on a long call.
  7. returning a voicemail
  8. De-escalating an irate caller
  9. Remind a student to call us back.
  10. Ghost Call
  11. ask probing questions
  12. what and why
  13. Good Job
  14. Thank you
  15. Internet went out
  16. Call Back I cant Hear You
  17. Can you expedite that
  18. Returning an email
  19. What is you favorite pet's name
  20. First Monday
  21. Follow up
  22. Can you hear me now
  23. Chat
  24. transfer to subject matter expert