getting a call2 minutesbefore endof shiftFollowupChatDe-escalatingan iratecallerGettingstuck on along call.Returningan emailInternetwentoutHelloThankyouFirstMondaywhatandwhyWhat isyoufavoritepet's nameCan youhear menowtransfer tosubjectmatterexpertpostingKudosGoodJob100%quality!!askprobingquestionsGhostCallCall BackI cantHear YouRemind astudent tocall usback.Can youexpeditethatreturningavoicemailSet thetonegetting a call2 minutesbefore endof shiftFollowupChatDe-escalatingan iratecallerGettingstuck on along call.Returningan emailInternetwentoutHelloThankyouFirstMondaywhatandwhyWhat isyoufavoritepet's nameCan youhear menowtransfer tosubjectmatterexpertpostingKudosGoodJob100%quality!!askprobingquestionsGhostCallCall BackI cantHear YouRemind astudent tocall usback.Can youexpeditethatreturningavoicemailSet thetone

SSC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. getting a call 2 minutes before end of shift
  2. Follow up
  3. Chat
  4. De-escalating an irate caller
  5. Getting stuck on a long call.
  6. Returning an email
  7. Internet went out
  8. Hello
  9. Thank you
  10. First Monday
  11. what and why
  12. What is you favorite pet's name
  13. Can you hear me now
  14. transfer to subject matter expert
  15. posting Kudos
  16. Good Job
  17. 100% quality!!
  18. ask probing questions
  19. Ghost Call
  20. Call Back I cant Hear You
  21. Remind a student to call us back.
  22. Can you expedite that
  23. returning a voicemail
  24. Set the tone