ThankyouGoodJobReturningan emailFirstMondayGhostCallWhat isyoufavoritepet's nameCan youhear menowRemind astudent tocall usback.Internetwentoutgetting a call2 minutesbefore endof shiftDe-escalatingan iratecallerreturningavoicemailtransfer tosubjectmatterexpertwhatandwhyFollowupGettingstuck on along call.HelloSet thetoneCan youexpeditethatChatCall BackI cantHear You100%quality!!askprobingquestionspostingKudosThankyouGoodJobReturningan emailFirstMondayGhostCallWhat isyoufavoritepet's nameCan youhear menowRemind astudent tocall usback.Internetwentoutgetting a call2 minutesbefore endof shiftDe-escalatingan iratecallerreturningavoicemailtransfer tosubjectmatterexpertwhatandwhyFollowupGettingstuck on along call.HelloSet thetoneCan youexpeditethatChatCall BackI cantHear You100%quality!!askprobingquestionspostingKudos

SSC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you
  2. Good Job
  3. Returning an email
  4. First Monday
  5. Ghost Call
  6. What is you favorite pet's name
  7. Can you hear me now
  8. Remind a student to call us back.
  9. Internet went out
  10. getting a call 2 minutes before end of shift
  11. De-escalating an irate caller
  12. returning a voicemail
  13. transfer to subject matter expert
  14. what and why
  15. Follow up
  16. Getting stuck on a long call.
  17. Hello
  18. Set the tone
  19. Can you expedite that
  20. Chat
  21. Call Back I cant Hear You
  22. 100% quality!!
  23. ask probing questions
  24. posting Kudos