whatandwhyaskprobingquestionstransfer tosubjectmatterexpertCan youhear menowGettingstuck on along call.Can youexpeditethatDe-escalatingan iratecallerThankyouFirstMondayFollowupCall BackI cantHear YouRemind astudent tocall usback.GoodJobGhostCallgetting a call2 minutesbefore endof shiftHelloReturningan emailInternetwentoutChatreturningavoicemail100%quality!!Set thetonepostingKudosWhat isyoufavoritepet's namewhatandwhyaskprobingquestionstransfer tosubjectmatterexpertCan youhear menowGettingstuck on along call.Can youexpeditethatDe-escalatingan iratecallerThankyouFirstMondayFollowupCall BackI cantHear YouRemind astudent tocall usback.GoodJobGhostCallgetting a call2 minutesbefore endof shiftHelloReturningan emailInternetwentoutChatreturningavoicemail100%quality!!Set thetonepostingKudosWhat isyoufavoritepet's name

SSC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. what and why
  2. ask probing questions
  3. transfer to subject matter expert
  4. Can you hear me now
  5. Getting stuck on a long call.
  6. Can you expedite that
  7. De-escalating an irate caller
  8. Thank you
  9. First Monday
  10. Follow up
  11. Call Back I cant Hear You
  12. Remind a student to call us back.
  13. Good Job
  14. Ghost Call
  15. getting a call 2 minutes before end of shift
  16. Hello
  17. Returning an email
  18. Internet went out
  19. Chat
  20. returning a voicemail
  21. 100% quality!!
  22. Set the tone
  23. posting Kudos
  24. What is you favorite pet's name