getting a call2 minutesbefore endof shiftCan youexpeditethattransfer tosubjectmatterexpertGettingstuck on along call.postingKudosWhat isyoufavoritepet's nameCan youhear menowDe-escalatingan iratecallerreturningavoicemailInternetwentoutGhostCallCall BackI cantHear YouwhatandwhyFirstMondayThankyouChatHelloaskprobingquestionsReturningan emailSet thetoneRemind astudent tocall usback.GoodJob100%quality!!Followupgetting a call2 minutesbefore endof shiftCan youexpeditethattransfer tosubjectmatterexpertGettingstuck on along call.postingKudosWhat isyoufavoritepet's nameCan youhear menowDe-escalatingan iratecallerreturningavoicemailInternetwentoutGhostCallCall BackI cantHear YouwhatandwhyFirstMondayThankyouChatHelloaskprobingquestionsReturningan emailSet thetoneRemind astudent tocall usback.GoodJob100%quality!!Followup

SSC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. getting a call 2 minutes before end of shift
  2. Can you expedite that
  3. transfer to subject matter expert
  4. Getting stuck on a long call.
  5. posting Kudos
  6. What is you favorite pet's name
  7. Can you hear me now
  8. De-escalating an irate caller
  9. returning a voicemail
  10. Internet went out
  11. Ghost Call
  12. Call Back I cant Hear You
  13. what and why
  14. First Monday
  15. Thank you
  16. Chat
  17. Hello
  18. ask probing questions
  19. Returning an email
  20. Set the tone
  21. Remind a student to call us back.
  22. Good Job
  23. 100% quality!!
  24. Follow up