getting a call2 minutesbefore endof shiftReturningan emailwhatandwhyreturningavoicemailRemind astudent tocall usback.GoodJobaskprobingquestionsCall BackI cantHear YouCan youhear menowGettingstuck on along call.De-escalatingan iratecallerCan youexpeditethatChatGhostCallFollowupSet thetoneHelloFirstMondayWhat isyoufavoritepet's nameInternetwentouttransfer tosubjectmatterexpertThankyou100%quality!!postingKudosgetting a call2 minutesbefore endof shiftReturningan emailwhatandwhyreturningavoicemailRemind astudent tocall usback.GoodJobaskprobingquestionsCall BackI cantHear YouCan youhear menowGettingstuck on along call.De-escalatingan iratecallerCan youexpeditethatChatGhostCallFollowupSet thetoneHelloFirstMondayWhat isyoufavoritepet's nameInternetwentouttransfer tosubjectmatterexpertThankyou100%quality!!postingKudos

SSC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. getting a call 2 minutes before end of shift
  2. Returning an email
  3. what and why
  4. returning a voicemail
  5. Remind a student to call us back.
  6. Good Job
  7. ask probing questions
  8. Call Back I cant Hear You
  9. Can you hear me now
  10. Getting stuck on a long call.
  11. De-escalating an irate caller
  12. Can you expedite that
  13. Chat
  14. Ghost Call
  15. Follow up
  16. Set the tone
  17. Hello
  18. First Monday
  19. What is you favorite pet's name
  20. Internet went out
  21. transfer to subject matter expert
  22. Thank you
  23. 100% quality!!
  24. posting Kudos