GhostCallCall BackI cantHear YouCan youhear menowCan youexpeditethatgetting a call2 minutesbefore endof shifttransfer tosubjectmatterexpert100%quality!!FirstMondayaskprobingquestionsThankyouHelloReturningan emailSet thetoneInternetwentoutGoodJobpostingKudosWhat isyoufavoritepet's nameRemind astudent tocall usback.ChatGettingstuck on along call.whatandwhyDe-escalatingan iratecallerreturningavoicemailFollowupGhostCallCall BackI cantHear YouCan youhear menowCan youexpeditethatgetting a call2 minutesbefore endof shifttransfer tosubjectmatterexpert100%quality!!FirstMondayaskprobingquestionsThankyouHelloReturningan emailSet thetoneInternetwentoutGoodJobpostingKudosWhat isyoufavoritepet's nameRemind astudent tocall usback.ChatGettingstuck on along call.whatandwhyDe-escalatingan iratecallerreturningavoicemailFollowup

SSC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ghost Call
  2. Call Back I cant Hear You
  3. Can you hear me now
  4. Can you expedite that
  5. getting a call 2 minutes before end of shift
  6. transfer to subject matter expert
  7. 100% quality!!
  8. First Monday
  9. ask probing questions
  10. Thank you
  11. Hello
  12. Returning an email
  13. Set the tone
  14. Internet went out
  15. Good Job
  16. posting Kudos
  17. What is you favorite pet's name
  18. Remind a student to call us back.
  19. Chat
  20. Getting stuck on a long call.
  21. what and why
  22. De-escalating an irate caller
  23. returning a voicemail
  24. Follow up