Set thetonewhatandwhypostingKudosFollowupgetting a call2 minutesbefore endof shiftWhat isyoufavoritepet's nameInternetwentoutCan youexpeditethatDe-escalatingan iratecallerThankyoutransfer tosubjectmatterexpertreturningavoicemailGhostCallChatRemind astudent tocall usback.Returningan emailCan youhear menowGoodJobFirstMondayHelloGettingstuck on along call.Call BackI cantHear You100%quality!!askprobingquestionsSet thetonewhatandwhypostingKudosFollowupgetting a call2 minutesbefore endof shiftWhat isyoufavoritepet's nameInternetwentoutCan youexpeditethatDe-escalatingan iratecallerThankyoutransfer tosubjectmatterexpertreturningavoicemailGhostCallChatRemind astudent tocall usback.Returningan emailCan youhear menowGoodJobFirstMondayHelloGettingstuck on along call.Call BackI cantHear You100%quality!!askprobingquestions

SSC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set the tone
  2. what and why
  3. posting Kudos
  4. Follow up
  5. getting a call 2 minutes before end of shift
  6. What is you favorite pet's name
  7. Internet went out
  8. Can you expedite that
  9. De-escalating an irate caller
  10. Thank you
  11. transfer to subject matter expert
  12. returning a voicemail
  13. Ghost Call
  14. Chat
  15. Remind a student to call us back.
  16. Returning an email
  17. Can you hear me now
  18. Good Job
  19. First Monday
  20. Hello
  21. Getting stuck on a long call.
  22. Call Back I cant Hear You
  23. 100% quality!!
  24. ask probing questions