Remind astudent tocall usback.Gettingstuck on along call.FollowupPAD ismovingslowReturningan emailGoodJobGhostCallSet thetoneCan youexpeditethatCan youhear menowpostingKudosFirstMondaywhatandwhyDe-escalatingan iratecaller100%quality!!Hellotransfer tosubjectmatterexpertChataskprobingquestionsThankyouWhat isyoufavoritepet's namegetting a call2 minutesbefore endof shiftreturningavoicemailInternetwentoutRemind astudent tocall usback.Gettingstuck on along call.FollowupPAD ismovingslowReturningan emailGoodJobGhostCallSet thetoneCan youexpeditethatCan youhear menowpostingKudosFirstMondaywhatandwhyDe-escalatingan iratecaller100%quality!!Hellotransfer tosubjectmatterexpertChataskprobingquestionsThankyouWhat isyoufavoritepet's namegetting a call2 minutesbefore endof shiftreturningavoicemailInternetwentout

SSC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Remind a student to call us back.
  2. Getting stuck on a long call.
  3. Follow up
  4. PAD is moving slow
  5. Returning an email
  6. Good Job
  7. Ghost Call
  8. Set the tone
  9. Can you expedite that
  10. Can you hear me now
  11. posting Kudos
  12. First Monday
  13. what and why
  14. De-escalating an irate caller
  15. 100% quality!!
  16. Hello
  17. transfer to subject matter expert
  18. Chat
  19. ask probing questions
  20. Thank you
  21. What is you favorite pet's name
  22. getting a call 2 minutes before end of shift
  23. returning a voicemail
  24. Internet went out