(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Defused a frustrated family/send to family feedback
Interpreter needed but family refuses/Interpreter disconnected while on phone with family
Internal provider or PCP’s office calling into schedule patient
Family requesting interpreter
Call from a lipids reschedule
Provided COVID details during call
Underage patient calling in
Schedule NV DER
Receive a call from Emily Moon/Taco/internal member
Complete a call without putting family on hold *if appropriate*
Family refused to provide information for security purposes or doesn’t know patient’s birthdate
Schedule a no show reschedule
Attempt collaboration with another clinic
Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI)
Outside clinic/provider called to check on a referral for family
Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
Receive a PAL call
Arrived to work on time
Finish 30 calls by 2pm
Call from a patient’s name starting with the letter Y
Schedule an apt with Samantha Goldklang
Call from somebody with the their name starting with your initial (Patient or Parent)
