Complete acall withoutputting familyon hold *ifappropriate*You’ve beenin “Ready”state for 20minsScheduleNV DERInternalprovider orPCP’s officecalling intoschedulepatientCall fromsomebody with thetheir name startingwith your initial(Patient or Parent)Call from apatient’snamestarting withthe letter YUnderagepatientcalling inSchedulean apt withSamanthaGoldklangPatientcancelsw/less than 3hoursOutsideclinic/providercalled to checkon a referral forfamilySchedulea no showrescheduleDefused afrustratedfamily/sendto familyfeedbackProvidedCOVIDdetailsduring callReceive a callfrom EmilyMoon/Taco/internalmemberFamilyrequestinginterpreterReceivea PALcallLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Arrivedto workon timeInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyCall from alipidsrescheduleFullregistrationCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Attemptcollaborationwith anotherclinicFamily refused toprovide informationfor securitypurposes or doesn’tknow patient’sbirthdateFinish30 callsby 2pmComplete acall withoutputting familyon hold *ifappropriate*You’ve beenin “Ready”state for 20minsScheduleNV DERInternalprovider orPCP’s officecalling intoschedulepatientCall fromsomebody with thetheir name startingwith your initial(Patient or Parent)Call from apatient’snamestarting withthe letter YUnderagepatientcalling inSchedulean apt withSamanthaGoldklangPatientcancelsw/less than 3hoursOutsideclinic/providercalled to checkon a referral forfamilySchedulea no showrescheduleDefused afrustratedfamily/sendto familyfeedbackProvidedCOVIDdetailsduring callReceive a callfrom EmilyMoon/Taco/internalmemberFamilyrequestinginterpreterReceivea PALcallLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Arrivedto workon timeInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyCall from alipidsrescheduleFullregistrationCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Attemptcollaborationwith anotherclinicFamily refused toprovide informationfor securitypurposes or doesn’tknow patient’sbirthdateFinish30 callsby 2pm

team teal wizards bingoooooo IB Crew - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete a call without putting family on hold *if appropriate*
  2. You’ve been in “Ready” state for 20 mins
  3. Schedule NV DER
  4. Internal provider or PCP’s office calling into schedule patient
  5. Call from somebody with the their name starting with your initial (Patient or Parent)
  6. Call from a patient’s name starting with the letter Y
  7. Underage patient calling in
  8. Schedule an apt with Samantha Goldklang
  9. Patient cancels w/less than 3 hours
  10. Outside clinic/provider called to check on a referral for family
  11. Schedule a no show reschedule
  12. Defused a frustrated family/send to family feedback
  13. Provided COVID details during call
  14. Receive a call from Emily Moon/Taco/internal member
  15. Family requesting interpreter
  16. Receive a PAL call
  17. Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI)
  18. Arrived to work on time
  19. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  20. Call from a lipids reschedule
  21. Full registration
  22. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  23. Attempt collaboration with another clinic
  24. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  25. Finish 30 calls by 2pm