Candidateasks toplace youon HoldAsksaboutpayrateCannotattendtrainingCallsabout LowWPMemailCallsabout theSD retakeCalls in torescheduleNeedsOBresentCallsabout 2ndinterviewWantsto talkto SupCalls rightafter missedcall forinterviewDid notget anemail/callCallsasking fora differentscheduleCalls askingabout adifferentposition thanhired forCannotlog intoPCCalls fortraininglinksCalls foremploymentverificationDeclinespositionduring OBcallVM boxnot setupActive agentcalling abouttransferCalls forAdmin,Payroll orHRPeopletalking inthebackgroundConfusedoninterviewtimeRejectedcandidatecalls in toask WhyCalls daysbeforescheduledinterviewCandidateasks toplace youon HoldAsksaboutpayrateCannotattendtrainingCallsabout LowWPMemailCallsabout theSD retakeCalls in torescheduleNeedsOBresentCallsabout 2ndinterviewWantsto talkto SupCalls rightafter missedcall forinterviewDid notget anemail/callCallsasking fora differentscheduleCalls askingabout adifferentposition thanhired forCannotlog intoPCCalls fortraininglinksCalls foremploymentverificationDeclinespositionduring OBcallVM boxnot setupActive agentcalling abouttransferCalls forAdmin,Payroll orHRPeopletalking inthebackgroundConfusedoninterviewtimeRejectedcandidatecalls in toask WhyCalls daysbeforescheduledinterview

OB and Inbound - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Candidate asks to place you on Hold
  2. Asks about payrate
  3. Cannot attend training
  4. Calls about Low WPM email
  5. Calls about the SD retake
  6. Calls in to reschedule
  7. Needs OB resent
  8. Calls about 2nd interview
  9. Wants to talk to Sup
  10. Calls right after missed call for interview
  11. Did not get an email/call
  12. Calls asking for a different schedule
  13. Calls asking about a different position than hired for
  14. Cannot log into PC
  15. Calls for training links
  16. Calls for employment verification
  17. Declines position during OB call
  18. VM box not set up
  19. Active agent calling about transfer
  20. Calls for Admin, Payroll or HR
  21. People talking in the background
  22. Confused on interview time
  23. Rejected candidate calls in to ask Why
  24. Calls days before scheduled interview