Wantsto talkto SupCannotattendtrainingCandidateasks toplace youon HoldCalls foremploymentverificationCallsabout 2ndinterviewPeopletalking inthebackgroundCannotlog intoPCCalls askingabout adifferentposition thanhired forCallsasking fora differentscheduleDeclinespositionduring OBcallCalls fortraininglinksCalls rightafter missedcall forinterviewVM boxnot setupCalls in torescheduleCalls forAdmin,Payroll orHRCallsabout theSD retakeNeedsOBresentCalls daysbeforescheduledinterviewRejectedcandidatecalls in toask WhyDid notget anemail/callCallsabout LowWPMemailConfusedoninterviewtimeActive agentcalling abouttransferAsksaboutpayrateWantsto talkto SupCannotattendtrainingCandidateasks toplace youon HoldCalls foremploymentverificationCallsabout 2ndinterviewPeopletalking inthebackgroundCannotlog intoPCCalls askingabout adifferentposition thanhired forCallsasking fora differentscheduleDeclinespositionduring OBcallCalls fortraininglinksCalls rightafter missedcall forinterviewVM boxnot setupCalls in torescheduleCalls forAdmin,Payroll orHRCallsabout theSD retakeNeedsOBresentCalls daysbeforescheduledinterviewRejectedcandidatecalls in toask WhyDid notget anemail/callCallsabout LowWPMemailConfusedoninterviewtimeActive agentcalling abouttransferAsksaboutpayrate

OB and Inbound - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wants to talk to Sup
  2. Cannot attend training
  3. Candidate asks to place you on Hold
  4. Calls for employment verification
  5. Calls about 2nd interview
  6. People talking in the background
  7. Cannot log into PC
  8. Calls asking about a different position than hired for
  9. Calls asking for a different schedule
  10. Declines position during OB call
  11. Calls for training links
  12. Calls right after missed call for interview
  13. VM box not set up
  14. Calls in to reschedule
  15. Calls for Admin, Payroll or HR
  16. Calls about the SD retake
  17. Needs OB resent
  18. Calls days before scheduled interview
  19. Rejected candidate calls in to ask Why
  20. Did not get an email/call
  21. Calls about Low WPM email
  22. Confused on interview time
  23. Active agent calling about transfer
  24. Asks about payrate