screwinmakecontactescalate theproblem tothesupervisormakea notegetthrougharrangea visitsort outaproblemtalk thecustomerthru theprocessgetback toreturna callcallbackstayon linetalklouderdiagnosethe faultrenewa callhangupSpeakupterminatea callputthroughexchangetheproductidentifythesymptomspushintoholdongive afullrefundscrewinmakecontactescalate theproblem tothesupervisormakea notegetthrougharrangea visitsort outaproblemtalk thecustomerthru theprocessgetback toreturna callcallbackstayon linetalklouderdiagnosethe faultrenewa callhangupSpeakupterminatea callputthroughexchangetheproductidentifythesymptomspushintoholdongive afullrefund

PHRASAL VERBS UNIT 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. screw in
  2. make contact
  3. escalate the problem to the supervisor
  4. make a note
  5. get through
  6. arrange a visit
  7. sort out a problem
  8. talk the customer thru the process
  9. get back to
  10. return a call
  11. call back
  12. stay on line
  13. talk louder
  14. diagnose the fault
  15. renew a call
  16. hang up
  17. Speak up
  18. terminate a call
  19. put through
  20. exchange the product
  21. identify the symptoms
  22. push into
  23. hold on
  24. give a full refund