Speakupsort outaproblemrenewa callreturna callholdonidentifythesymptomstalklouderstayon linegetthroughputthroughterminatea callarrangea visitmakecontactescalate theproblem tothesupervisorpushintocallbacktalk thecustomerthru theprocessgetback tomakea notediagnosethe faultscrewingive afullrefundhangupexchangetheproductSpeakupsort outaproblemrenewa callreturna callholdonidentifythesymptomstalklouderstayon linegetthroughputthroughterminatea callarrangea visitmakecontactescalate theproblem tothesupervisorpushintocallbacktalk thecustomerthru theprocessgetback tomakea notediagnosethe faultscrewingive afullrefundhangupexchangetheproduct

PHRASAL VERBS UNIT 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Speak up
  2. sort out a problem
  3. renew a call
  4. return a call
  5. hold on
  6. identify the symptoms
  7. talk louder
  8. stay on line
  9. get through
  10. put through
  11. terminate a call
  12. arrange a visit
  13. make contact
  14. escalate the problem to the supervisor
  15. push into
  16. call back
  17. talk the customer thru the process
  18. get back to
  19. make a note
  20. diagnose the fault
  21. screw in
  22. give a full refund
  23. hang up
  24. exchange the product