holdonrenewa callreturna callputthroughterminatea callgive afullrefundstayon linemakecontacttalk thecustomerthru theprocessescalate theproblem tothesupervisormakea notepushintoscrewinexchangetheproductsort outaproblemSpeakupcallbackgetthroughdiagnosethe faultarrangea visitgetback totalklouderidentifythesymptomshangupholdonrenewa callreturna callputthroughterminatea callgive afullrefundstayon linemakecontacttalk thecustomerthru theprocessescalate theproblem tothesupervisormakea notepushintoscrewinexchangetheproductsort outaproblemSpeakupcallbackgetthroughdiagnosethe faultarrangea visitgetback totalklouderidentifythesymptomshangup

PHRASAL VERBS UNIT 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. hold on
  2. renew a call
  3. return a call
  4. put through
  5. terminate a call
  6. give a full refund
  7. stay on line
  8. make contact
  9. talk the customer thru the process
  10. escalate the problem to the supervisor
  11. make a note
  12. push into
  13. screw in
  14. exchange the product
  15. sort out a problem
  16. Speak up
  17. call back
  18. get through
  19. diagnose the fault
  20. arrange a visit
  21. get back to
  22. talk louder
  23. identify the symptoms
  24. hang up