talklouderstayon lineterminatea callarrangea visitgetthroughescalate theproblem tothesupervisordiagnosethe faultholdonmakecontactsort outaproblemSpeakuppushintoreturna callidentifythesymptomstalk thecustomerthru theprocessmakea noteexchangetheproductrenewa callputthroughscrewingetback togive afullrefundcallbackhanguptalklouderstayon lineterminatea callarrangea visitgetthroughescalate theproblem tothesupervisordiagnosethe faultholdonmakecontactsort outaproblemSpeakuppushintoreturna callidentifythesymptomstalk thecustomerthru theprocessmakea noteexchangetheproductrenewa callputthroughscrewingetback togive afullrefundcallbackhangup

PHRASAL VERBS UNIT 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. talk louder
  2. stay on line
  3. terminate a call
  4. arrange a visit
  5. get through
  6. escalate the problem to the supervisor
  7. diagnose the fault
  8. hold on
  9. make contact
  10. sort out a problem
  11. Speak up
  12. push into
  13. return a call
  14. identify the symptoms
  15. talk the customer thru the process
  16. make a note
  17. exchange the product
  18. renew a call
  19. put through
  20. screw in
  21. get back to
  22. give a full refund
  23. call back
  24. hang up