putthroughsort outaproblemtalklouderescalate theproblem tothesupervisorscrewinarrangea visitreturna callmakea notegive afullrefundholdonSpeakupexchangetheproductcallbackidentifythesymptomspushintomakecontacthangupdiagnosethe faultterminatea callrenewa callstayon linegetthroughgetback totalk thecustomerthru theprocessputthroughsort outaproblemtalklouderescalate theproblem tothesupervisorscrewinarrangea visitreturna callmakea notegive afullrefundholdonSpeakupexchangetheproductcallbackidentifythesymptomspushintomakecontacthangupdiagnosethe faultterminatea callrenewa callstayon linegetthroughgetback totalk thecustomerthru theprocess

PHRASAL VERBS UNIT 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. put through
  2. sort out a problem
  3. talk louder
  4. escalate the problem to the supervisor
  5. screw in
  6. arrange a visit
  7. return a call
  8. make a note
  9. give a full refund
  10. hold on
  11. Speak up
  12. exchange the product
  13. call back
  14. identify the symptoms
  15. push into
  16. make contact
  17. hang up
  18. diagnose the fault
  19. terminate a call
  20. renew a call
  21. stay on line
  22. get through
  23. get back to
  24. talk the customer thru the process