Speakuptalk thecustomerthru theprocessstayon linereturna calltalklouderescalate theproblem tothesupervisorrenewa callputthroughexchangetheproductgetthroughmakecontactpushintosort outaproblemscrewinterminatea callhangupmakea noteidentifythesymptomsholdondiagnosethe faultgive afullrefundarrangea visitgetback tocallbackSpeakuptalk thecustomerthru theprocessstayon linereturna calltalklouderescalate theproblem tothesupervisorrenewa callputthroughexchangetheproductgetthroughmakecontactpushintosort outaproblemscrewinterminatea callhangupmakea noteidentifythesymptomsholdondiagnosethe faultgive afullrefundarrangea visitgetback tocallback

PHRASAL VERBS UNIT 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Speak up
  2. talk the customer thru the process
  3. stay on line
  4. return a call
  5. talk louder
  6. escalate the problem to the supervisor
  7. renew a call
  8. put through
  9. exchange the product
  10. get through
  11. make contact
  12. push into
  13. sort out a problem
  14. screw in
  15. terminate a call
  16. hang up
  17. make a note
  18. identify the symptoms
  19. hold on
  20. diagnose the fault
  21. give a full refund
  22. arrange a visit
  23. get back to
  24. call back