returna callterminatea calltalklouderpushintoscrewingetback toarrangea visitdiagnosethe faulthangupstayon linetalk thecustomerthru theprocessmakecontactidentifythesymptomsrenewa callgetthroughholdonsort outaproblemSpeakupmakea noteputthroughescalate theproblem tothesupervisorcallbackexchangetheproductgive afullrefundreturna callterminatea calltalklouderpushintoscrewingetback toarrangea visitdiagnosethe faulthangupstayon linetalk thecustomerthru theprocessmakecontactidentifythesymptomsrenewa callgetthroughholdonsort outaproblemSpeakupmakea noteputthroughescalate theproblem tothesupervisorcallbackexchangetheproductgive afullrefund

PHRASAL VERBS UNIT 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. return a call
  2. terminate a call
  3. talk louder
  4. push into
  5. screw in
  6. get back to
  7. arrange a visit
  8. diagnose the fault
  9. hang up
  10. stay on line
  11. talk the customer thru the process
  12. make contact
  13. identify the symptoms
  14. renew a call
  15. get through
  16. hold on
  17. sort out a problem
  18. Speak up
  19. make a note
  20. put through
  21. escalate the problem to the supervisor
  22. call back
  23. exchange the product
  24. give a full refund