Bear with mejust a fewmoments whileI look into otheroptions for us.I’m happyto listenany time.I can't evenimaginegoing throughsomethinglike that.That would bedisappointing,especiallywhen…Greatquestion, I’mglad youreached out!I realizehowcomplicatedit is to…That'swhat I amhere forThis situationisunacceptableto us too.I can seehow thatwould bedifficult.I understandhow that canbe worrisome.I'd love to helpwith this.I canimagine howfrustratingthat wouldbe.I wouldbe upsettoo.I can seewhy thatmade youangry.Customer, Icompletelyunderstand thefrustration inthis situation.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I amhere foryouBelieveme, if Icould, IwouldIf I were in yoursituation, Iwould feelexactly thesame way youdo.Bear with mejust a fewmoments whileI look into otheroptions for us.I’m happyto listenany time.I can't evenimaginegoing throughsomethinglike that.That would bedisappointing,especiallywhen…Greatquestion, I’mglad youreached out!I realizehowcomplicatedit is to…That'swhat I amhere forThis situationisunacceptableto us too.I can seehow thatwould bedifficult.I understandhow that canbe worrisome.I'd love to helpwith this.I canimagine howfrustratingthat wouldbe.I wouldbe upsettoo.I can seewhy thatmade youangry.Customer, Icompletelyunderstand thefrustration inthis situation.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I amhere foryouBelieveme, if Icould, IwouldIf I were in yoursituation, Iwould feelexactly thesame way youdo.

Emotional empathy statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Bear with me just a few moments while I look into other options for us.
  2. I’m happy to listen any time.
  3. I can't even imagine going through something like that.
  4. That would be disappointing, especially when…
  5. Great question, I’m glad you reached out!
  6. I realize how complicated it is to…
  7. That's what I am here for
  8. This situation is unacceptable to us too.
  9. I can see how that would be difficult.
  10. I understand how that can be worrisome. I'd love to help with this.
  11. I can imagine how frustrating that would be.
  12. I would be upset too.
  13. I can see why that made you angry.
  14. Customer, I completely understand the frustration in this situation.
  15. If I were in your situation, I would be asking the same questions you are.
  16. I am here for you
  17. Believe me, if I could, I would
  18. If I were in your situation, I would feel exactly the same way you do.