I understandhow that canbe worrisome.I'd love to helpwith this.I can't evenimaginegoing throughsomethinglike that.I’m happyto listenany time.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I can seehow thatwould bedifficult.That'swhat I amhere forI realizehowcomplicatedit is to…This situationisunacceptableto us too.If I were in yoursituation, Iwould feelexactly thesame way youdo.Greatquestion, I’mglad youreached out!I wouldbe upsettoo.I can seewhy thatmade youangry.Customer, Icompletelyunderstand thefrustration inthis situation.That would bedisappointing,especiallywhen…I amhere foryouI canimagine howfrustratingthat wouldbe.Believeme, if Icould, IwouldBear with mejust a fewmoments whileI look into otheroptions for us.I understandhow that canbe worrisome.I'd love to helpwith this.I can't evenimaginegoing throughsomethinglike that.I’m happyto listenany time.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I can seehow thatwould bedifficult.That'swhat I amhere forI realizehowcomplicatedit is to…This situationisunacceptableto us too.If I were in yoursituation, Iwould feelexactly thesame way youdo.Greatquestion, I’mglad youreached out!I wouldbe upsettoo.I can seewhy thatmade youangry.Customer, Icompletelyunderstand thefrustration inthis situation.That would bedisappointing,especiallywhen…I amhere foryouI canimagine howfrustratingthat wouldbe.Believeme, if Icould, IwouldBear with mejust a fewmoments whileI look into otheroptions for us.

Emotional empathy statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
  1. I understand how that can be worrisome. I'd love to help with this.
  2. I can't even imagine going through something like that.
  3. I’m happy to listen any time.
  4. If I were in your situation, I would be asking the same questions you are.
  5. I can see how that would be difficult.
  6. That's what I am here for
  7. I realize how complicated it is to…
  8. This situation is unacceptable to us too.
  9. If I were in your situation, I would feel exactly the same way you do.
  10. Great question, I’m glad you reached out!
  11. I would be upset too.
  12. I can see why that made you angry.
  13. Customer, I completely understand the frustration in this situation.
  14. That would be disappointing, especially when…
  15. I am here for you
  16. I can imagine how frustrating that would be.
  17. Believe me, if I could, I would
  18. Bear with me just a few moments while I look into other options for us.