If I were in yoursituation, Iwould feelexactly thesame way youdo.That'swhat I amhere forI can seehow thatwould bedifficult.Believeme, if Icould, IwouldI can seewhy thatmade youangry.Greatquestion, I’mglad youreached out!Bear with mejust a fewmoments whileI look into otheroptions for us.Customer, Icompletelyunderstand thefrustration inthis situation.I canimagine howfrustratingthat wouldbe.I amhere foryouI wouldbe upsettoo.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I realizehowcomplicatedit is to…I’m happyto listenany time.I can't evenimaginegoing throughsomethinglike that.That would bedisappointing,especiallywhen…This situationisunacceptableto us too.I understandhow that canbe worrisome.I'd love to helpwith this.If I were in yoursituation, Iwould feelexactly thesame way youdo.That'swhat I amhere forI can seehow thatwould bedifficult.Believeme, if Icould, IwouldI can seewhy thatmade youangry.Greatquestion, I’mglad youreached out!Bear with mejust a fewmoments whileI look into otheroptions for us.Customer, Icompletelyunderstand thefrustration inthis situation.I canimagine howfrustratingthat wouldbe.I amhere foryouI wouldbe upsettoo.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I realizehowcomplicatedit is to…I’m happyto listenany time.I can't evenimaginegoing throughsomethinglike that.That would bedisappointing,especiallywhen…This situationisunacceptableto us too.I understandhow that canbe worrisome.I'd love to helpwith this.

Emotional empathy statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If I were in your situation, I would feel exactly the same way you do.
  2. That's what I am here for
  3. I can see how that would be difficult.
  4. Believe me, if I could, I would
  5. I can see why that made you angry.
  6. Great question, I’m glad you reached out!
  7. Bear with me just a few moments while I look into other options for us.
  8. Customer, I completely understand the frustration in this situation.
  9. I can imagine how frustrating that would be.
  10. I am here for you
  11. I would be upset too.
  12. If I were in your situation, I would be asking the same questions you are.
  13. I realize how complicated it is to…
  14. I’m happy to listen any time.
  15. I can't even imagine going through something like that.
  16. That would be disappointing, especially when…
  17. This situation is unacceptable to us too.
  18. I understand how that can be worrisome. I'd love to help with this.