I realizehowcomplicatedit is to…I amhere foryouThis situationisunacceptableto us too.I canimagine howfrustratingthat wouldbe.If I were in yoursituation, Iwould feelexactly thesame way youdo.Bear with mejust a fewmoments whileI look into otheroptions for us.That'swhat I amhere forI can seehow thatwould bedifficult.I can seewhy thatmade youangry.Greatquestion, I’mglad youreached out!That would bedisappointing,especiallywhen…I understandhow that canbe worrisome.I'd love to helpwith this.Believeme, if Icould, IwouldI’m happyto listenany time.Customer, Icompletelyunderstand thefrustration inthis situation.I can't evenimaginegoing throughsomethinglike that.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I wouldbe upsettoo.I realizehowcomplicatedit is to…I amhere foryouThis situationisunacceptableto us too.I canimagine howfrustratingthat wouldbe.If I were in yoursituation, Iwould feelexactly thesame way youdo.Bear with mejust a fewmoments whileI look into otheroptions for us.That'swhat I amhere forI can seehow thatwould bedifficult.I can seewhy thatmade youangry.Greatquestion, I’mglad youreached out!That would bedisappointing,especiallywhen…I understandhow that canbe worrisome.I'd love to helpwith this.Believeme, if Icould, IwouldI’m happyto listenany time.Customer, Icompletelyunderstand thefrustration inthis situation.I can't evenimaginegoing throughsomethinglike that.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I wouldbe upsettoo.

Emotional empathy statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I realize how complicated it is to…
  2. I am here for you
  3. This situation is unacceptable to us too.
  4. I can imagine how frustrating that would be.
  5. If I were in your situation, I would feel exactly the same way you do.
  6. Bear with me just a few moments while I look into other options for us.
  7. That's what I am here for
  8. I can see how that would be difficult.
  9. I can see why that made you angry.
  10. Great question, I’m glad you reached out!
  11. That would be disappointing, especially when…
  12. I understand how that can be worrisome. I'd love to help with this.
  13. Believe me, if I could, I would
  14. I’m happy to listen any time.
  15. Customer, I completely understand the frustration in this situation.
  16. I can't even imagine going through something like that.
  17. If I were in your situation, I would be asking the same questions you are.
  18. I would be upset too.