That would bedisappointing,especiallywhen…I wouldbe upsettoo.Customer, Icompletelyunderstand thefrustration inthis situation.If I were in yoursituation, Iwould feelexactly thesame way youdo.I understandhow that canbe worrisome.I'd love to helpwith this.I’m happyto listenany time.Greatquestion, I’mglad youreached out!Bear with mejust a fewmoments whileI look into otheroptions for us.This situationisunacceptableto us too.I can't evenimaginegoing throughsomethinglike that.That'swhat I amhere forI realizehowcomplicatedit is to…I canimagine howfrustratingthat wouldbe.I can seehow thatwould bedifficult.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I amhere foryouI can seewhy thatmade youangry.Believeme, if Icould, IwouldThat would bedisappointing,especiallywhen…I wouldbe upsettoo.Customer, Icompletelyunderstand thefrustration inthis situation.If I were in yoursituation, Iwould feelexactly thesame way youdo.I understandhow that canbe worrisome.I'd love to helpwith this.I’m happyto listenany time.Greatquestion, I’mglad youreached out!Bear with mejust a fewmoments whileI look into otheroptions for us.This situationisunacceptableto us too.I can't evenimaginegoing throughsomethinglike that.That'swhat I amhere forI realizehowcomplicatedit is to…I canimagine howfrustratingthat wouldbe.I can seehow thatwould bedifficult.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I amhere foryouI can seewhy thatmade youangry.Believeme, if Icould, Iwould

Emotional empathy statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. That would be disappointing, especially when…
  2. I would be upset too.
  3. Customer, I completely understand the frustration in this situation.
  4. If I were in your situation, I would feel exactly the same way you do.
  5. I understand how that can be worrisome. I'd love to help with this.
  6. I’m happy to listen any time.
  7. Great question, I’m glad you reached out!
  8. Bear with me just a few moments while I look into other options for us.
  9. This situation is unacceptable to us too.
  10. I can't even imagine going through something like that.
  11. That's what I am here for
  12. I realize how complicated it is to…
  13. I can imagine how frustrating that would be.
  14. I can see how that would be difficult.
  15. If I were in your situation, I would be asking the same questions you are.
  16. I am here for you
  17. I can see why that made you angry.
  18. Believe me, if I could, I would