I realizehowcomplicatedit is to…If I were in yoursituation, Iwould feelexactly thesame way youdo.I amhere foryouI wouldbe upsettoo.Customer, Icompletelyunderstand thefrustration inthis situation.That'swhat I amhere forI understandhow that canbe worrisome.I'd love to helpwith this.I can seewhy thatmade youangry.I canimagine howfrustratingthat wouldbe.Bear with mejust a fewmoments whileI look into otheroptions for us.Greatquestion, I’mglad youreached out!I can seehow thatwould bedifficult.I’m happyto listenany time.Believeme, if Icould, IwouldI can't evenimaginegoing throughsomethinglike that.If I were in yoursituation, I wouldbe asking thesame questionsyou are.This situationisunacceptableto us too.That would bedisappointing,especiallywhen…I realizehowcomplicatedit is to…If I were in yoursituation, Iwould feelexactly thesame way youdo.I amhere foryouI wouldbe upsettoo.Customer, Icompletelyunderstand thefrustration inthis situation.That'swhat I amhere forI understandhow that canbe worrisome.I'd love to helpwith this.I can seewhy thatmade youangry.I canimagine howfrustratingthat wouldbe.Bear with mejust a fewmoments whileI look into otheroptions for us.Greatquestion, I’mglad youreached out!I can seehow thatwould bedifficult.I’m happyto listenany time.Believeme, if Icould, IwouldI can't evenimaginegoing throughsomethinglike that.If I were in yoursituation, I wouldbe asking thesame questionsyou are.This situationisunacceptableto us too.That would bedisappointing,especiallywhen…

Emotional empathy statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I realize how complicated it is to…
  2. If I were in your situation, I would feel exactly the same way you do.
  3. I am here for you
  4. I would be upset too.
  5. Customer, I completely understand the frustration in this situation.
  6. That's what I am here for
  7. I understand how that can be worrisome. I'd love to help with this.
  8. I can see why that made you angry.
  9. I can imagine how frustrating that would be.
  10. Bear with me just a few moments while I look into other options for us.
  11. Great question, I’m glad you reached out!
  12. I can see how that would be difficult.
  13. I’m happy to listen any time.
  14. Believe me, if I could, I would
  15. I can't even imagine going through something like that.
  16. If I were in your situation, I would be asking the same questions you are.
  17. This situation is unacceptable to us too.
  18. That would be disappointing, especially when…