I wouldbe upsettoo.Customer, Icompletelyunderstand thefrustration inthis situation.I can seehow thatwould bedifficult.Bear with mejust a fewmoments whileI look into otheroptions for us.This situationisunacceptableto us too.I realizehowcomplicatedit is to…Believeme, if Icould, IwouldI amhere foryouIf I were in yoursituation, I wouldbe asking thesame questionsyou are.I can't evenimaginegoing throughsomethinglike that.Greatquestion, I’mglad youreached out!If I were in yoursituation, Iwould feelexactly thesame way youdo.I can seewhy thatmade youangry.I understandhow that canbe worrisome.I'd love to helpwith this.That'swhat I amhere forThat would bedisappointing,especiallywhen…I canimagine howfrustratingthat wouldbe.I’m happyto listenany time.I wouldbe upsettoo.Customer, Icompletelyunderstand thefrustration inthis situation.I can seehow thatwould bedifficult.Bear with mejust a fewmoments whileI look into otheroptions for us.This situationisunacceptableto us too.I realizehowcomplicatedit is to…Believeme, if Icould, IwouldI amhere foryouIf I were in yoursituation, I wouldbe asking thesame questionsyou are.I can't evenimaginegoing throughsomethinglike that.Greatquestion, I’mglad youreached out!If I were in yoursituation, Iwould feelexactly thesame way youdo.I can seewhy thatmade youangry.I understandhow that canbe worrisome.I'd love to helpwith this.That'swhat I amhere forThat would bedisappointing,especiallywhen…I canimagine howfrustratingthat wouldbe.I’m happyto listenany time.

Emotional empathy statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I would be upset too.
  2. Customer, I completely understand the frustration in this situation.
  3. I can see how that would be difficult.
  4. Bear with me just a few moments while I look into other options for us.
  5. This situation is unacceptable to us too.
  6. I realize how complicated it is to…
  7. Believe me, if I could, I would
  8. I am here for you
  9. If I were in your situation, I would be asking the same questions you are.
  10. I can't even imagine going through something like that.
  11. Great question, I’m glad you reached out!
  12. If I were in your situation, I would feel exactly the same way you do.
  13. I can see why that made you angry.
  14. I understand how that can be worrisome. I'd love to help with this.
  15. That's what I am here for
  16. That would be disappointing, especially when…
  17. I can imagine how frustrating that would be.
  18. I’m happy to listen any time.