I can seewhy thatmade youangry.I can seehow thatwould bedifficult.Customer, Icompletelyunderstand thefrustration inthis situation.Bear with mejust a fewmoments whileI look into otheroptions for us.That would bedisappointing,especiallywhen…Believeme, if Icould, IwouldI realizehowcomplicatedit is to…I canimagine howfrustratingthat wouldbe.I’m happyto listenany time.That'swhat I amhere forI can't evenimaginegoing throughsomethinglike that.I amhere foryouGreatquestion, I’mglad youreached out!I wouldbe upsettoo.This situationisunacceptableto us too.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I understandhow that canbe worrisome.I'd love to helpwith this.If I were in yoursituation, Iwould feelexactly thesame way youdo.I can seewhy thatmade youangry.I can seehow thatwould bedifficult.Customer, Icompletelyunderstand thefrustration inthis situation.Bear with mejust a fewmoments whileI look into otheroptions for us.That would bedisappointing,especiallywhen…Believeme, if Icould, IwouldI realizehowcomplicatedit is to…I canimagine howfrustratingthat wouldbe.I’m happyto listenany time.That'swhat I amhere forI can't evenimaginegoing throughsomethinglike that.I amhere foryouGreatquestion, I’mglad youreached out!I wouldbe upsettoo.This situationisunacceptableto us too.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I understandhow that canbe worrisome.I'd love to helpwith this.If I were in yoursituation, Iwould feelexactly thesame way youdo.

Emotional empathy statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can see why that made you angry.
  2. I can see how that would be difficult.
  3. Customer, I completely understand the frustration in this situation.
  4. Bear with me just a few moments while I look into other options for us.
  5. That would be disappointing, especially when…
  6. Believe me, if I could, I would
  7. I realize how complicated it is to…
  8. I can imagine how frustrating that would be.
  9. I’m happy to listen any time.
  10. That's what I am here for
  11. I can't even imagine going through something like that.
  12. I am here for you
  13. Great question, I’m glad you reached out!
  14. I would be upset too.
  15. This situation is unacceptable to us too.
  16. If I were in your situation, I would be asking the same questions you are.
  17. I understand how that can be worrisome. I'd love to help with this.
  18. If I were in your situation, I would feel exactly the same way you do.