I realizehowcomplicatedit is to…I’m happyto listenany time.If I were in yoursituation, Iwould feelexactly thesame way youdo.If I were in yoursituation, I wouldbe asking thesame questionsyou are.Customer, Icompletelyunderstand thefrustration inthis situation.I can seehow thatwould bedifficult.Greatquestion, I’mglad youreached out!I amhere foryouI can't evenimaginegoing throughsomethinglike that.I wouldbe upsettoo.I can seewhy thatmade youangry.I canimagine howfrustratingthat wouldbe.That would bedisappointing,especiallywhen…This situationisunacceptableto us too.Believeme, if Icould, IwouldThat'swhat I amhere forBear with mejust a fewmoments whileI look into otheroptions for us.I understandhow that canbe worrisome.I'd love to helpwith this.I realizehowcomplicatedit is to…I’m happyto listenany time.If I were in yoursituation, Iwould feelexactly thesame way youdo.If I were in yoursituation, I wouldbe asking thesame questionsyou are.Customer, Icompletelyunderstand thefrustration inthis situation.I can seehow thatwould bedifficult.Greatquestion, I’mglad youreached out!I amhere foryouI can't evenimaginegoing throughsomethinglike that.I wouldbe upsettoo.I can seewhy thatmade youangry.I canimagine howfrustratingthat wouldbe.That would bedisappointing,especiallywhen…This situationisunacceptableto us too.Believeme, if Icould, IwouldThat'swhat I amhere forBear with mejust a fewmoments whileI look into otheroptions for us.I understandhow that canbe worrisome.I'd love to helpwith this.

Emotional empathy statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I realize how complicated it is to…
  2. I’m happy to listen any time.
  3. If I were in your situation, I would feel exactly the same way you do.
  4. If I were in your situation, I would be asking the same questions you are.
  5. Customer, I completely understand the frustration in this situation.
  6. I can see how that would be difficult.
  7. Great question, I’m glad you reached out!
  8. I am here for you
  9. I can't even imagine going through something like that.
  10. I would be upset too.
  11. I can see why that made you angry.
  12. I can imagine how frustrating that would be.
  13. That would be disappointing, especially when…
  14. This situation is unacceptable to us too.
  15. Believe me, if I could, I would
  16. That's what I am here for
  17. Bear with me just a few moments while I look into other options for us.
  18. I understand how that can be worrisome. I'd love to help with this.