Bear with mejust a fewmoments whileI look into otheroptions for us.That'swhat I amhere forIf I were in yoursituation, I wouldbe asking thesame questionsyou are.Customer, Icompletelyunderstand thefrustration inthis situation.I amhere foryouI can seehow thatwould bedifficult.I realizehowcomplicatedit is to…If I were in yoursituation, Iwould feelexactly thesame way youdo.I canimagine howfrustratingthat wouldbe.That would bedisappointing,especiallywhen…Believeme, if Icould, IwouldI can seewhy thatmade youangry.I can't evenimaginegoing throughsomethinglike that.I understandhow that canbe worrisome.I'd love to helpwith this.I wouldbe upsettoo.This situationisunacceptableto us too.I’m happyto listenany time.Greatquestion, I’mglad youreached out!Bear with mejust a fewmoments whileI look into otheroptions for us.That'swhat I amhere forIf I were in yoursituation, I wouldbe asking thesame questionsyou are.Customer, Icompletelyunderstand thefrustration inthis situation.I amhere foryouI can seehow thatwould bedifficult.I realizehowcomplicatedit is to…If I were in yoursituation, Iwould feelexactly thesame way youdo.I canimagine howfrustratingthat wouldbe.That would bedisappointing,especiallywhen…Believeme, if Icould, IwouldI can seewhy thatmade youangry.I can't evenimaginegoing throughsomethinglike that.I understandhow that canbe worrisome.I'd love to helpwith this.I wouldbe upsettoo.This situationisunacceptableto us too.I’m happyto listenany time.Greatquestion, I’mglad youreached out!

Emotional empathy statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Bear with me just a few moments while I look into other options for us.
  2. That's what I am here for
  3. If I were in your situation, I would be asking the same questions you are.
  4. Customer, I completely understand the frustration in this situation.
  5. I am here for you
  6. I can see how that would be difficult.
  7. I realize how complicated it is to…
  8. If I were in your situation, I would feel exactly the same way you do.
  9. I can imagine how frustrating that would be.
  10. That would be disappointing, especially when…
  11. Believe me, if I could, I would
  12. I can see why that made you angry.
  13. I can't even imagine going through something like that.
  14. I understand how that can be worrisome. I'd love to help with this.
  15. I would be upset too.
  16. This situation is unacceptable to us too.
  17. I’m happy to listen any time.
  18. Great question, I’m glad you reached out!