I understandhow that canbe worrisome.I'd love to helpwith this.Greatquestion, I’mglad youreached out!I realizehowcomplicatedit is to…I can seewhy thatmade youangry.I can't evenimaginegoing throughsomethinglike that.I’m happyto listenany time.I canimagine howfrustratingthat wouldbe.I wouldbe upsettoo.Bear with mejust a fewmoments whileI look into otheroptions for us.Believeme, if Icould, IwouldIf I were in yoursituation, I wouldbe asking thesame questionsyou are.I can seehow thatwould bedifficult.Customer, Icompletelyunderstand thefrustration inthis situation.I amhere foryouThis situationisunacceptableto us too.If I were in yoursituation, Iwould feelexactly thesame way youdo.That'swhat I amhere forThat would bedisappointing,especiallywhen…I understandhow that canbe worrisome.I'd love to helpwith this.Greatquestion, I’mglad youreached out!I realizehowcomplicatedit is to…I can seewhy thatmade youangry.I can't evenimaginegoing throughsomethinglike that.I’m happyto listenany time.I canimagine howfrustratingthat wouldbe.I wouldbe upsettoo.Bear with mejust a fewmoments whileI look into otheroptions for us.Believeme, if Icould, IwouldIf I were in yoursituation, I wouldbe asking thesame questionsyou are.I can seehow thatwould bedifficult.Customer, Icompletelyunderstand thefrustration inthis situation.I amhere foryouThis situationisunacceptableto us too.If I were in yoursituation, Iwould feelexactly thesame way youdo.That'swhat I amhere forThat would bedisappointing,especiallywhen…

Emotional empathy statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I understand how that can be worrisome. I'd love to help with this.
  2. Great question, I’m glad you reached out!
  3. I realize how complicated it is to…
  4. I can see why that made you angry.
  5. I can't even imagine going through something like that.
  6. I’m happy to listen any time.
  7. I can imagine how frustrating that would be.
  8. I would be upset too.
  9. Bear with me just a few moments while I look into other options for us.
  10. Believe me, if I could, I would
  11. If I were in your situation, I would be asking the same questions you are.
  12. I can see how that would be difficult.
  13. Customer, I completely understand the frustration in this situation.
  14. I am here for you
  15. This situation is unacceptable to us too.
  16. If I were in your situation, I would feel exactly the same way you do.
  17. That's what I am here for
  18. That would be disappointing, especially when…