Bear with mejust a fewmoments whileI look into otheroptions for us.Believeme, if Icould, IwouldThat would bedisappointing,especiallywhen…If I were in yoursituation, Iwould feelexactly thesame way youdo.I canimagine howfrustratingthat wouldbe.I can seehow thatwould bedifficult.I amhere foryouI can seewhy thatmade youangry.I’m happyto listenany time.I can't evenimaginegoing throughsomethinglike that.I realizehowcomplicatedit is to…If I were in yoursituation, I wouldbe asking thesame questionsyou are.Customer, Icompletelyunderstand thefrustration inthis situation.That'swhat I amhere forGreatquestion, I’mglad youreached out!This situationisunacceptableto us too.I wouldbe upsettoo.I understandhow that canbe worrisome.I'd love to helpwith this.Bear with mejust a fewmoments whileI look into otheroptions for us.Believeme, if Icould, IwouldThat would bedisappointing,especiallywhen…If I were in yoursituation, Iwould feelexactly thesame way youdo.I canimagine howfrustratingthat wouldbe.I can seehow thatwould bedifficult.I amhere foryouI can seewhy thatmade youangry.I’m happyto listenany time.I can't evenimaginegoing throughsomethinglike that.I realizehowcomplicatedit is to…If I were in yoursituation, I wouldbe asking thesame questionsyou are.Customer, Icompletelyunderstand thefrustration inthis situation.That'swhat I amhere forGreatquestion, I’mglad youreached out!This situationisunacceptableto us too.I wouldbe upsettoo.I understandhow that canbe worrisome.I'd love to helpwith this.

Emotional empathy statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Bear with me just a few moments while I look into other options for us.
  2. Believe me, if I could, I would
  3. That would be disappointing, especially when…
  4. If I were in your situation, I would feel exactly the same way you do.
  5. I can imagine how frustrating that would be.
  6. I can see how that would be difficult.
  7. I am here for you
  8. I can see why that made you angry.
  9. I’m happy to listen any time.
  10. I can't even imagine going through something like that.
  11. I realize how complicated it is to…
  12. If I were in your situation, I would be asking the same questions you are.
  13. Customer, I completely understand the frustration in this situation.
  14. That's what I am here for
  15. Great question, I’m glad you reached out!
  16. This situation is unacceptable to us too.
  17. I would be upset too.
  18. I understand how that can be worrisome. I'd love to help with this.