That'swhat I amhere forI canimagine howfrustratingthat wouldbe.If I were in yoursituation, Iwould feelexactly thesame way youdo.I can't evenimaginegoing throughsomethinglike that.Customer, Icompletelyunderstand thefrustration inthis situation.Believeme, if Icould, IwouldI wouldbe upsettoo.I amhere foryouIf I were in yoursituation, I wouldbe asking thesame questionsyou are.Greatquestion, I’mglad youreached out!I’m happyto listenany time.I can seewhy thatmade youangry.I can seehow thatwould bedifficult.I realizehowcomplicatedit is to…Bear with mejust a fewmoments whileI look into otheroptions for us.That would bedisappointing,especiallywhen…I understandhow that canbe worrisome.I'd love to helpwith this.This situationisunacceptableto us too.That'swhat I amhere forI canimagine howfrustratingthat wouldbe.If I were in yoursituation, Iwould feelexactly thesame way youdo.I can't evenimaginegoing throughsomethinglike that.Customer, Icompletelyunderstand thefrustration inthis situation.Believeme, if Icould, IwouldI wouldbe upsettoo.I amhere foryouIf I were in yoursituation, I wouldbe asking thesame questionsyou are.Greatquestion, I’mglad youreached out!I’m happyto listenany time.I can seewhy thatmade youangry.I can seehow thatwould bedifficult.I realizehowcomplicatedit is to…Bear with mejust a fewmoments whileI look into otheroptions for us.That would bedisappointing,especiallywhen…I understandhow that canbe worrisome.I'd love to helpwith this.This situationisunacceptableto us too.

Emotional empathy statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. That's what I am here for
  2. I can imagine how frustrating that would be.
  3. If I were in your situation, I would feel exactly the same way you do.
  4. I can't even imagine going through something like that.
  5. Customer, I completely understand the frustration in this situation.
  6. Believe me, if I could, I would
  7. I would be upset too.
  8. I am here for you
  9. If I were in your situation, I would be asking the same questions you are.
  10. Great question, I’m glad you reached out!
  11. I’m happy to listen any time.
  12. I can see why that made you angry.
  13. I can see how that would be difficult.
  14. I realize how complicated it is to…
  15. Bear with me just a few moments while I look into other options for us.
  16. That would be disappointing, especially when…
  17. I understand how that can be worrisome. I'd love to help with this.
  18. This situation is unacceptable to us too.