I can seehow thatwould bedifficult.I wouldbe upsettoo.I canimagine howfrustratingthat wouldbe.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I amhere foryouI realizehowcomplicatedit is to…That would bedisappointing,especiallywhen…Greatquestion, I’mglad youreached out!I understandhow that canbe worrisome.I'd love to helpwith this.That'swhat I amhere forBear with mejust a fewmoments whileI look into otheroptions for us.I can't evenimaginegoing throughsomethinglike that.This situationisunacceptableto us too.Believeme, if Icould, IwouldI can seewhy thatmade youangry.Customer, Icompletelyunderstand thefrustration inthis situation.I’m happyto listenany time.If I were in yoursituation, Iwould feelexactly thesame way youdo.I can seehow thatwould bedifficult.I wouldbe upsettoo.I canimagine howfrustratingthat wouldbe.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I amhere foryouI realizehowcomplicatedit is to…That would bedisappointing,especiallywhen…Greatquestion, I’mglad youreached out!I understandhow that canbe worrisome.I'd love to helpwith this.That'swhat I amhere forBear with mejust a fewmoments whileI look into otheroptions for us.I can't evenimaginegoing throughsomethinglike that.This situationisunacceptableto us too.Believeme, if Icould, IwouldI can seewhy thatmade youangry.Customer, Icompletelyunderstand thefrustration inthis situation.I’m happyto listenany time.If I were in yoursituation, Iwould feelexactly thesame way youdo.

Emotional empathy statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can see how that would be difficult.
  2. I would be upset too.
  3. I can imagine how frustrating that would be.
  4. If I were in your situation, I would be asking the same questions you are.
  5. I am here for you
  6. I realize how complicated it is to…
  7. That would be disappointing, especially when…
  8. Great question, I’m glad you reached out!
  9. I understand how that can be worrisome. I'd love to help with this.
  10. That's what I am here for
  11. Bear with me just a few moments while I look into other options for us.
  12. I can't even imagine going through something like that.
  13. This situation is unacceptable to us too.
  14. Believe me, if I could, I would
  15. I can see why that made you angry.
  16. Customer, I completely understand the frustration in this situation.
  17. I’m happy to listen any time.
  18. If I were in your situation, I would feel exactly the same way you do.