I canimagine howfrustratingthat wouldbe.Believeme, if Icould, IwouldI can seewhy thatmade youangry.Greatquestion, I’mglad youreached out!I amhere foryouThat would bedisappointing,especiallywhen…If I were in yoursituation, I wouldbe asking thesame questionsyou are.I can seehow thatwould bedifficult.That'swhat I amhere forCustomer, Icompletelyunderstand thefrustration inthis situation.I’m happyto listenany time.I wouldbe upsettoo.I can't evenimaginegoing throughsomethinglike that.I realizehowcomplicatedit is to…If I were in yoursituation, Iwould feelexactly thesame way youdo.Bear with mejust a fewmoments whileI look into otheroptions for us.This situationisunacceptableto us too.I understandhow that canbe worrisome.I'd love to helpwith this.I canimagine howfrustratingthat wouldbe.Believeme, if Icould, IwouldI can seewhy thatmade youangry.Greatquestion, I’mglad youreached out!I amhere foryouThat would bedisappointing,especiallywhen…If I were in yoursituation, I wouldbe asking thesame questionsyou are.I can seehow thatwould bedifficult.That'swhat I amhere forCustomer, Icompletelyunderstand thefrustration inthis situation.I’m happyto listenany time.I wouldbe upsettoo.I can't evenimaginegoing throughsomethinglike that.I realizehowcomplicatedit is to…If I were in yoursituation, Iwould feelexactly thesame way youdo.Bear with mejust a fewmoments whileI look into otheroptions for us.This situationisunacceptableto us too.I understandhow that canbe worrisome.I'd love to helpwith this.

Emotional empathy statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
  1. I can imagine how frustrating that would be.
  2. Believe me, if I could, I would
  3. I can see why that made you angry.
  4. Great question, I’m glad you reached out!
  5. I am here for you
  6. That would be disappointing, especially when…
  7. If I were in your situation, I would be asking the same questions you are.
  8. I can see how that would be difficult.
  9. That's what I am here for
  10. Customer, I completely understand the frustration in this situation.
  11. I’m happy to listen any time.
  12. I would be upset too.
  13. I can't even imagine going through something like that.
  14. I realize how complicated it is to…
  15. If I were in your situation, I would feel exactly the same way you do.
  16. Bear with me just a few moments while I look into other options for us.
  17. This situation is unacceptable to us too.
  18. I understand how that can be worrisome. I'd love to help with this.