That'swhat I amhere forIf I were in yoursituation, Iwould feelexactly thesame way youdo.This situationisunacceptableto us too.Greatquestion, I’mglad youreached out!I can seewhy thatmade youangry.I’m happyto listenany time.Customer, Icompletelyunderstand thefrustration inthis situation.Believeme, if Icould, IwouldI realizehowcomplicatedit is to…If I were in yoursituation, I wouldbe asking thesame questionsyou are.I can't evenimaginegoing throughsomethinglike that.I understandhow that canbe worrisome.I'd love to helpwith this.I wouldbe upsettoo.I amhere foryouThat would bedisappointing,especiallywhen…I canimagine howfrustratingthat wouldbe.Bear with mejust a fewmoments whileI look into otheroptions for us.I can seehow thatwould bedifficult.That'swhat I amhere forIf I were in yoursituation, Iwould feelexactly thesame way youdo.This situationisunacceptableto us too.Greatquestion, I’mglad youreached out!I can seewhy thatmade youangry.I’m happyto listenany time.Customer, Icompletelyunderstand thefrustration inthis situation.Believeme, if Icould, IwouldI realizehowcomplicatedit is to…If I were in yoursituation, I wouldbe asking thesame questionsyou are.I can't evenimaginegoing throughsomethinglike that.I understandhow that canbe worrisome.I'd love to helpwith this.I wouldbe upsettoo.I amhere foryouThat would bedisappointing,especiallywhen…I canimagine howfrustratingthat wouldbe.Bear with mejust a fewmoments whileI look into otheroptions for us.I can seehow thatwould bedifficult.

Emotional empathy statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. That's what I am here for
  2. If I were in your situation, I would feel exactly the same way you do.
  3. This situation is unacceptable to us too.
  4. Great question, I’m glad you reached out!
  5. I can see why that made you angry.
  6. I’m happy to listen any time.
  7. Customer, I completely understand the frustration in this situation.
  8. Believe me, if I could, I would
  9. I realize how complicated it is to…
  10. If I were in your situation, I would be asking the same questions you are.
  11. I can't even imagine going through something like that.
  12. I understand how that can be worrisome. I'd love to help with this.
  13. I would be upset too.
  14. I am here for you
  15. That would be disappointing, especially when…
  16. I can imagine how frustrating that would be.
  17. Bear with me just a few moments while I look into other options for us.
  18. I can see how that would be difficult.