I amhere foryouCustomer, Icompletelyunderstand thefrustration inthis situation.I can seewhy thatmade youangry.That would bedisappointing,especiallywhen…If I were in yoursituation, I wouldbe asking thesame questionsyou are.I can seehow thatwould bedifficult.I understandhow that canbe worrisome.I'd love to helpwith this.I wouldbe upsettoo.That'swhat I amhere forI’m happyto listenany time.Greatquestion, I’mglad youreached out!I can't evenimaginegoing throughsomethinglike that.If I were in yoursituation, Iwould feelexactly thesame way youdo.This situationisunacceptableto us too.I realizehowcomplicatedit is to…Bear with mejust a fewmoments whileI look into otheroptions for us.Believeme, if Icould, IwouldI canimagine howfrustratingthat wouldbe.I amhere foryouCustomer, Icompletelyunderstand thefrustration inthis situation.I can seewhy thatmade youangry.That would bedisappointing,especiallywhen…If I were in yoursituation, I wouldbe asking thesame questionsyou are.I can seehow thatwould bedifficult.I understandhow that canbe worrisome.I'd love to helpwith this.I wouldbe upsettoo.That'swhat I amhere forI’m happyto listenany time.Greatquestion, I’mglad youreached out!I can't evenimaginegoing throughsomethinglike that.If I were in yoursituation, Iwould feelexactly thesame way youdo.This situationisunacceptableto us too.I realizehowcomplicatedit is to…Bear with mejust a fewmoments whileI look into otheroptions for us.Believeme, if Icould, IwouldI canimagine howfrustratingthat wouldbe.

Emotional empathy statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I am here for you
  2. Customer, I completely understand the frustration in this situation.
  3. I can see why that made you angry.
  4. That would be disappointing, especially when…
  5. If I were in your situation, I would be asking the same questions you are.
  6. I can see how that would be difficult.
  7. I understand how that can be worrisome. I'd love to help with this.
  8. I would be upset too.
  9. That's what I am here for
  10. I’m happy to listen any time.
  11. Great question, I’m glad you reached out!
  12. I can't even imagine going through something like that.
  13. If I were in your situation, I would feel exactly the same way you do.
  14. This situation is unacceptable to us too.
  15. I realize how complicated it is to…
  16. Bear with me just a few moments while I look into other options for us.
  17. Believe me, if I could, I would
  18. I can imagine how frustrating that would be.