If I were in yoursituation, I wouldbe asking thesame questionsyou are.That'swhat I amhere forBelieveme, if Icould, IwouldI can seewhy thatmade youangry.That would bedisappointing,especiallywhen…Greatquestion, I’mglad youreached out!Customer, Icompletelyunderstand thefrustration inthis situation.This situationisunacceptableto us too.I’m happyto listenany time.If I were in yoursituation, Iwould feelexactly thesame way youdo.I can seehow thatwould bedifficult.I can't evenimaginegoing throughsomethinglike that.I amhere foryouI realizehowcomplicatedit is to…I canimagine howfrustratingthat wouldbe.I wouldbe upsettoo.I understandhow that canbe worrisome.I'd love to helpwith this.Bear with mejust a fewmoments whileI look into otheroptions for us.If I were in yoursituation, I wouldbe asking thesame questionsyou are.That'swhat I amhere forBelieveme, if Icould, IwouldI can seewhy thatmade youangry.That would bedisappointing,especiallywhen…Greatquestion, I’mglad youreached out!Customer, Icompletelyunderstand thefrustration inthis situation.This situationisunacceptableto us too.I’m happyto listenany time.If I were in yoursituation, Iwould feelexactly thesame way youdo.I can seehow thatwould bedifficult.I can't evenimaginegoing throughsomethinglike that.I amhere foryouI realizehowcomplicatedit is to…I canimagine howfrustratingthat wouldbe.I wouldbe upsettoo.I understandhow that canbe worrisome.I'd love to helpwith this.Bear with mejust a fewmoments whileI look into otheroptions for us.

Emotional empathy statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If I were in your situation, I would be asking the same questions you are.
  2. That's what I am here for
  3. Believe me, if I could, I would
  4. I can see why that made you angry.
  5. That would be disappointing, especially when…
  6. Great question, I’m glad you reached out!
  7. Customer, I completely understand the frustration in this situation.
  8. This situation is unacceptable to us too.
  9. I’m happy to listen any time.
  10. If I were in your situation, I would feel exactly the same way you do.
  11. I can see how that would be difficult.
  12. I can't even imagine going through something like that.
  13. I am here for you
  14. I realize how complicated it is to…
  15. I can imagine how frustrating that would be.
  16. I would be upset too.
  17. I understand how that can be worrisome. I'd love to help with this.
  18. Bear with me just a few moments while I look into other options for us.