I can't evenimaginegoing throughsomethinglike that.I can seehow thatwould bedifficult.I’m happyto listenany time.I canimagine howfrustratingthat wouldbe.Bear with mejust a fewmoments whileI look into otheroptions for us.I understandhow that canbe worrisome.I'd love to helpwith this.I amhere foryouIf I were in yoursituation, Iwould feelexactly thesame way youdo.That'swhat I amhere forCustomer, Icompletelyunderstand thefrustration inthis situation.This situationisunacceptableto us too.I wouldbe upsettoo.That would bedisappointing,especiallywhen…I realizehowcomplicatedit is to…If I were in yoursituation, I wouldbe asking thesame questionsyou are.Believeme, if Icould, IwouldGreatquestion, I’mglad youreached out!I can seewhy thatmade youangry.I can't evenimaginegoing throughsomethinglike that.I can seehow thatwould bedifficult.I’m happyto listenany time.I canimagine howfrustratingthat wouldbe.Bear with mejust a fewmoments whileI look into otheroptions for us.I understandhow that canbe worrisome.I'd love to helpwith this.I amhere foryouIf I were in yoursituation, Iwould feelexactly thesame way youdo.That'swhat I amhere forCustomer, Icompletelyunderstand thefrustration inthis situation.This situationisunacceptableto us too.I wouldbe upsettoo.That would bedisappointing,especiallywhen…I realizehowcomplicatedit is to…If I were in yoursituation, I wouldbe asking thesame questionsyou are.Believeme, if Icould, IwouldGreatquestion, I’mglad youreached out!I can seewhy thatmade youangry.

Emotional empathy statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can't even imagine going through something like that.
  2. I can see how that would be difficult.
  3. I’m happy to listen any time.
  4. I can imagine how frustrating that would be.
  5. Bear with me just a few moments while I look into other options for us.
  6. I understand how that can be worrisome. I'd love to help with this.
  7. I am here for you
  8. If I were in your situation, I would feel exactly the same way you do.
  9. That's what I am here for
  10. Customer, I completely understand the frustration in this situation.
  11. This situation is unacceptable to us too.
  12. I would be upset too.
  13. That would be disappointing, especially when…
  14. I realize how complicated it is to…
  15. If I were in your situation, I would be asking the same questions you are.
  16. Believe me, if I could, I would
  17. Great question, I’m glad you reached out!
  18. I can see why that made you angry.