I amhere foryouI can seehow thatwould bedifficult.I’m happyto listenany time.I understandhow that canbe worrisome.I'd love to helpwith this.That would bedisappointing,especiallywhen…If I were in yoursituation, Iwould feelexactly thesame way youdo.I realizehowcomplicatedit is to…I can seewhy thatmade youangry.That'swhat I amhere forIf I were in yoursituation, I wouldbe asking thesame questionsyou are.Greatquestion, I’mglad youreached out!I wouldbe upsettoo.I can't evenimaginegoing throughsomethinglike that.I canimagine howfrustratingthat wouldbe.This situationisunacceptableto us too.Customer, Icompletelyunderstand thefrustration inthis situation.Believeme, if Icould, IwouldBear with mejust a fewmoments whileI look into otheroptions for us.I amhere foryouI can seehow thatwould bedifficult.I’m happyto listenany time.I understandhow that canbe worrisome.I'd love to helpwith this.That would bedisappointing,especiallywhen…If I were in yoursituation, Iwould feelexactly thesame way youdo.I realizehowcomplicatedit is to…I can seewhy thatmade youangry.That'swhat I amhere forIf I were in yoursituation, I wouldbe asking thesame questionsyou are.Greatquestion, I’mglad youreached out!I wouldbe upsettoo.I can't evenimaginegoing throughsomethinglike that.I canimagine howfrustratingthat wouldbe.This situationisunacceptableto us too.Customer, Icompletelyunderstand thefrustration inthis situation.Believeme, if Icould, IwouldBear with mejust a fewmoments whileI look into otheroptions for us.

Emotional empathy statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I am here for you
  2. I can see how that would be difficult.
  3. I’m happy to listen any time.
  4. I understand how that can be worrisome. I'd love to help with this.
  5. That would be disappointing, especially when…
  6. If I were in your situation, I would feel exactly the same way you do.
  7. I realize how complicated it is to…
  8. I can see why that made you angry.
  9. That's what I am here for
  10. If I were in your situation, I would be asking the same questions you are.
  11. Great question, I’m glad you reached out!
  12. I would be upset too.
  13. I can't even imagine going through something like that.
  14. I can imagine how frustrating that would be.
  15. This situation is unacceptable to us too.
  16. Customer, I completely understand the frustration in this situation.
  17. Believe me, if I could, I would
  18. Bear with me just a few moments while I look into other options for us.