Bear with mejust a fewmoments whileI look into otheroptions for us.I can seewhy thatmade youangry.If I were in yoursituation, Iwould feelexactly thesame way youdo.I understandhow that canbe worrisome.I'd love to helpwith this.I’m happyto listenany time.Greatquestion, I’mglad youreached out!I realizehowcomplicatedit is to…I wouldbe upsettoo.That would bedisappointing,especiallywhen…I amhere foryouIf I were in yoursituation, I wouldbe asking thesame questionsyou are.I can seehow thatwould bedifficult.I can't evenimaginegoing throughsomethinglike that.Believeme, if Icould, IwouldCustomer, Icompletelyunderstand thefrustration inthis situation.That'swhat I amhere forThis situationisunacceptableto us too.I canimagine howfrustratingthat wouldbe.Bear with mejust a fewmoments whileI look into otheroptions for us.I can seewhy thatmade youangry.If I were in yoursituation, Iwould feelexactly thesame way youdo.I understandhow that canbe worrisome.I'd love to helpwith this.I’m happyto listenany time.Greatquestion, I’mglad youreached out!I realizehowcomplicatedit is to…I wouldbe upsettoo.That would bedisappointing,especiallywhen…I amhere foryouIf I were in yoursituation, I wouldbe asking thesame questionsyou are.I can seehow thatwould bedifficult.I can't evenimaginegoing throughsomethinglike that.Believeme, if Icould, IwouldCustomer, Icompletelyunderstand thefrustration inthis situation.That'swhat I amhere forThis situationisunacceptableto us too.I canimagine howfrustratingthat wouldbe.

Emotional empathy statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Bear with me just a few moments while I look into other options for us.
  2. I can see why that made you angry.
  3. If I were in your situation, I would feel exactly the same way you do.
  4. I understand how that can be worrisome. I'd love to help with this.
  5. I’m happy to listen any time.
  6. Great question, I’m glad you reached out!
  7. I realize how complicated it is to…
  8. I would be upset too.
  9. That would be disappointing, especially when…
  10. I am here for you
  11. If I were in your situation, I would be asking the same questions you are.
  12. I can see how that would be difficult.
  13. I can't even imagine going through something like that.
  14. Believe me, if I could, I would
  15. Customer, I completely understand the frustration in this situation.
  16. That's what I am here for
  17. This situation is unacceptable to us too.
  18. I can imagine how frustrating that would be.