I canimagine howfrustratingthat wouldbe.If I were in yoursituation, Iwould feelexactly thesame way youdo.I amhere foryouGreatquestion, I’mglad youreached out!I understandhow that canbe worrisome.I'd love to helpwith this.I can't evenimaginegoing throughsomethinglike that.I’m happyto listenany time.That'swhat I amhere forI wouldbe upsettoo.I can seehow thatwould bedifficult.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I can seewhy thatmade youangry.Believeme, if Icould, IwouldThat would bedisappointing,especiallywhen…Bear with mejust a fewmoments whileI look into otheroptions for us.Customer, Icompletelyunderstand thefrustration inthis situation.I realizehowcomplicatedit is to…This situationisunacceptableto us too.I canimagine howfrustratingthat wouldbe.If I were in yoursituation, Iwould feelexactly thesame way youdo.I amhere foryouGreatquestion, I’mglad youreached out!I understandhow that canbe worrisome.I'd love to helpwith this.I can't evenimaginegoing throughsomethinglike that.I’m happyto listenany time.That'swhat I amhere forI wouldbe upsettoo.I can seehow thatwould bedifficult.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I can seewhy thatmade youangry.Believeme, if Icould, IwouldThat would bedisappointing,especiallywhen…Bear with mejust a fewmoments whileI look into otheroptions for us.Customer, Icompletelyunderstand thefrustration inthis situation.I realizehowcomplicatedit is to…This situationisunacceptableto us too.

Emotional empathy statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
  1. I can imagine how frustrating that would be.
  2. If I were in your situation, I would feel exactly the same way you do.
  3. I am here for you
  4. Great question, I’m glad you reached out!
  5. I understand how that can be worrisome. I'd love to help with this.
  6. I can't even imagine going through something like that.
  7. I’m happy to listen any time.
  8. That's what I am here for
  9. I would be upset too.
  10. I can see how that would be difficult.
  11. If I were in your situation, I would be asking the same questions you are.
  12. I can see why that made you angry.
  13. Believe me, if I could, I would
  14. That would be disappointing, especially when…
  15. Bear with me just a few moments while I look into other options for us.
  16. Customer, I completely understand the frustration in this situation.
  17. I realize how complicated it is to…
  18. This situation is unacceptable to us too.