Customer, Icompletelyunderstand thefrustration inthis situation.I amhere foryou. I can't evenimaginegoing throughsomethinglike that.This situationisunacceptableto us too.I can seehow thatwould bedifficult.If I were in yoursituation, I wouldbe asking thesame questionsyou are.That'swhat I amhere forI can't evenimaginegoing throughsomethinglike that.I canimagine howfrustratingthat wouldbe.If I were in yoursituation, Iwould feelexactly thesame way youdo.I wouldbe upsettoo.Free!!I can seewhy thatmade youangry.I’m happyto listenany time.That would bedisappointing,especiallywhen…I realizehowcomplicatedit is to…I understandhow that canbe worrisome.I'd love to helpwith this.Customer, Icompletelyunderstand thefrustration inthis situation.I amhere foryou. I can't evenimaginegoing throughsomethinglike that.This situationisunacceptableto us too.I can seehow thatwould bedifficult.If I were in yoursituation, I wouldbe asking thesame questionsyou are.That'swhat I amhere forI can't evenimaginegoing throughsomethinglike that.I canimagine howfrustratingthat wouldbe.If I were in yoursituation, Iwould feelexactly thesame way youdo.I wouldbe upsettoo.Free!!I can seewhy thatmade youangry.I’m happyto listenany time.That would bedisappointing,especiallywhen…I realizehowcomplicatedit is to…I understandhow that canbe worrisome.I'd love to helpwith this.

Emotional Empathy Statements 🍂 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  2. Customer, I completely understand the frustration in this situation.
  3. I am here for you.
  4. I can't even imagine going through something like that.
  5. This situation is unacceptable to us too.
  6. I can see how that would be difficult.
  7. If I were in your situation, I would be asking the same questions you are.
  9. That's what I am here for
  10. I can't even imagine going through something like that.
  11. I can imagine how frustrating that would be.
  15. If I were in your situation, I would feel exactly the same way you do.
  16. I would be upset too.
  17. Free!!
  18. I can see why that made you angry.
  21. I’m happy to listen any time.
  22. That would be disappointing, especially when…
  23. I realize how complicated it is to…
  25. I understand how that can be worrisome. I'd love to help with this.