This situationisunacceptableto us too.Customer, Icompletelyunderstand thefrustration inthis situation.I realizehowcomplicatedit is to…I can seehow thatwould bedifficult.I can't evenimaginegoing throughsomethinglike that.If I were in yoursituation, Iwould feelexactly thesame way youdo.That'swhat I amhere forIf I were in yoursituation, I wouldbe asking thesame questionsyou are.I amhere foryou. I can't evenimaginegoing throughsomethinglike that.I can seewhy thatmade youangry.Free!!I understandhow that canbe worrisome.I'd love to helpwith this.I wouldbe upsettoo.That would bedisappointing,especiallywhen…I’m happyto listenany time.I canimagine howfrustratingthat wouldbe.This situationisunacceptableto us too.Customer, Icompletelyunderstand thefrustration inthis situation.I realizehowcomplicatedit is to…I can seehow thatwould bedifficult.I can't evenimaginegoing throughsomethinglike that.If I were in yoursituation, Iwould feelexactly thesame way youdo.That'swhat I amhere forIf I were in yoursituation, I wouldbe asking thesame questionsyou are.I amhere foryou. I can't evenimaginegoing throughsomethinglike that.I can seewhy thatmade youangry.Free!!I understandhow that canbe worrisome.I'd love to helpwith this.I wouldbe upsettoo.That would bedisappointing,especiallywhen…I’m happyto listenany time.I canimagine howfrustratingthat wouldbe.

Emotional Empathy Statements 🍂 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  2. This situation is unacceptable to us too.
  3. Customer, I completely understand the frustration in this situation.
  4. I realize how complicated it is to…
  6. I can see how that would be difficult.
  7. I can't even imagine going through something like that.
  8. If I were in your situation, I would feel exactly the same way you do.
  9. That's what I am here for
  10. If I were in your situation, I would be asking the same questions you are.
  11. I am here for you.
  13. I can't even imagine going through something like that.
  14. I can see why that made you angry.
  15. Free!!
  16. I understand how that can be worrisome. I'd love to help with this.
  17. I would be upset too.
  19. That would be disappointing, especially when…
  20. I’m happy to listen any time.
  21. I can imagine how frustrating that would be.