If I were in yoursituation, Iwould feelexactly thesame way youdo.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I can seewhy thatmade youangry.I can seehow thatwould bedifficult.I wouldbe upsettoo.I can't evenimaginegoing throughsomethinglike that.I understandhow that canbe worrisome.I'd love to helpwith this.I amhere foryou. I canimagine howfrustratingthat wouldbe.That would bedisappointing,especiallywhen…I realizehowcomplicatedit is to…I’m happyto listenany time.Customer, Icompletelyunderstand thefrustration inthis situation.That'swhat I amhere forThis situationisunacceptableto us too.I can't evenimaginegoing throughsomethinglike that.Free!!If I were in yoursituation, Iwould feelexactly thesame way youdo.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I can seewhy thatmade youangry.I can seehow thatwould bedifficult.I wouldbe upsettoo.I can't evenimaginegoing throughsomethinglike that.I understandhow that canbe worrisome.I'd love to helpwith this.I amhere foryou. I canimagine howfrustratingthat wouldbe.That would bedisappointing,especiallywhen…I realizehowcomplicatedit is to…I’m happyto listenany time.Customer, Icompletelyunderstand thefrustration inthis situation.That'swhat I amhere forThis situationisunacceptableto us too.I can't evenimaginegoing throughsomethinglike that.Free!!

Emotional Empathy Statements 🍂 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  2. If I were in your situation, I would feel exactly the same way you do.
  4. If I were in your situation, I would be asking the same questions you are.
  7. I can see why that made you angry.
  8. I can see how that would be difficult.
  10. I would be upset too.
  11. I can't even imagine going through something like that.
  13. I understand how that can be worrisome. I'd love to help with this.
  15. I am here for you.
  16. I can imagine how frustrating that would be.
  17. That would be disappointing, especially when…
  18. I realize how complicated it is to…
  19. I’m happy to listen any time.
  20. Customer, I completely understand the frustration in this situation.
  22. That's what I am here for
  23. This situation is unacceptable to us too.
  24. I can't even imagine going through something like that.
  25. Free!!