This situationisunacceptableto us too.I understandhow that canbe worrisome.I'd love to helpwith this.If I were in yoursituation, Iwould feelexactly thesame way youdo.That would bedisappointing,especiallywhen…I’m happyto listenany time.I can seewhy thatmade youangry.I wouldbe upsettoo.Customer, Icompletelyunderstand thefrustration inthis situation.I can't evenimaginegoing throughsomethinglike that.I can seehow thatwould bedifficult.I realizehowcomplicatedit is to…I canimagine howfrustratingthat wouldbe.Free!!If I were in yoursituation, I wouldbe asking thesame questionsyou are.That'swhat I amhere forI can't evenimaginegoing throughsomethinglike that.I amhere foryou. This situationisunacceptableto us too.I understandhow that canbe worrisome.I'd love to helpwith this.If I were in yoursituation, Iwould feelexactly thesame way youdo.That would bedisappointing,especiallywhen…I’m happyto listenany time.I can seewhy thatmade youangry.I wouldbe upsettoo.Customer, Icompletelyunderstand thefrustration inthis situation.I can't evenimaginegoing throughsomethinglike that.I can seehow thatwould bedifficult.I realizehowcomplicatedit is to…I canimagine howfrustratingthat wouldbe.Free!!If I were in yoursituation, I wouldbe asking thesame questionsyou are.That'swhat I amhere forI can't evenimaginegoing throughsomethinglike that.I amhere foryou. 

Emotional Empathy Statements 🍂 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. This situation is unacceptable to us too.
  2. I understand how that can be worrisome. I'd love to help with this.
  5. If I were in your situation, I would feel exactly the same way you do.
  6. That would be disappointing, especially when…
  7. I’m happy to listen any time.
  8. I can see why that made you angry.
  9. I would be upset too.
  12. Customer, I completely understand the frustration in this situation.
  13. I can't even imagine going through something like that.
  15. I can see how that would be difficult.
  17. I realize how complicated it is to…
  18. I can imagine how frustrating that would be.
  19. Free!!
  20. If I were in your situation, I would be asking the same questions you are.
  22. That's what I am here for
  23. I can't even imagine going through something like that.
  24. I am here for you.