This situationisunacceptableto us too.Customer, Icompletelyunderstand thefrustration inthis situation.I canimagine howfrustratingthat wouldbe.I amhere foryou. I understandhow that canbe worrisome.I'd love to helpwith this.That'swhat I amhere forThat would bedisappointing,especiallywhen…I’m happyto listenany time.If I were in yoursituation, Iwould feelexactly thesame way youdo.Free!!I wouldbe upsettoo.I can't evenimaginegoing throughsomethinglike that.I can't evenimaginegoing throughsomethinglike that.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I realizehowcomplicatedit is to…I can seehow thatwould bedifficult.I can seewhy thatmade youangry.This situationisunacceptableto us too.Customer, Icompletelyunderstand thefrustration inthis situation.I canimagine howfrustratingthat wouldbe.I amhere foryou. I understandhow that canbe worrisome.I'd love to helpwith this.That'swhat I amhere forThat would bedisappointing,especiallywhen…I’m happyto listenany time.If I were in yoursituation, Iwould feelexactly thesame way youdo.Free!!I wouldbe upsettoo.I can't evenimaginegoing throughsomethinglike that.I can't evenimaginegoing throughsomethinglike that.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I realizehowcomplicatedit is to…I can seehow thatwould bedifficult.I can seewhy thatmade youangry.

Emotional Empathy Statements 🍂 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. This situation is unacceptable to us too.
  2. Customer, I completely understand the frustration in this situation.
  5. I can imagine how frustrating that would be.
  8. I am here for you.
  9. I understand how that can be worrisome. I'd love to help with this.
  11. That's what I am here for
  12. That would be disappointing, especially when…
  13. I’m happy to listen any time.
  14. If I were in your situation, I would feel exactly the same way you do.
  15. Free!!
  16. I would be upset too.
  18. I can't even imagine going through something like that.
  20. I can't even imagine going through something like that.
  21. If I were in your situation, I would be asking the same questions you are.
  23. I realize how complicated it is to…
  24. I can see how that would be difficult.
  25. I can see why that made you angry.