I can't evenimaginegoing throughsomethinglike that.I realizehowcomplicatedit is to…Customer, Icompletelyunderstand thefrustration inthis situation.That would bedisappointing,especiallywhen…Free!!I wouldbe upsettoo.I’m happyto listenany time.I can seehow thatwould bedifficult.I understandhow that canbe worrisome.I'd love to helpwith this.I can't evenimaginegoing throughsomethinglike that.I amhere foryou. This situationisunacceptableto us too.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I canimagine howfrustratingthat wouldbe.If I were in yoursituation, Iwould feelexactly thesame way youdo.That'swhat I amhere forI can seewhy thatmade youangry.I can't evenimaginegoing throughsomethinglike that.I realizehowcomplicatedit is to…Customer, Icompletelyunderstand thefrustration inthis situation.That would bedisappointing,especiallywhen…Free!!I wouldbe upsettoo.I’m happyto listenany time.I can seehow thatwould bedifficult.I understandhow that canbe worrisome.I'd love to helpwith this.I can't evenimaginegoing throughsomethinglike that.I amhere foryou. This situationisunacceptableto us too.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I canimagine howfrustratingthat wouldbe.If I were in yoursituation, Iwould feelexactly thesame way youdo.That'swhat I amhere forI can seewhy thatmade youangry.

Emotional Empathy Statements 🍂 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can't even imagine going through something like that.
  2. I realize how complicated it is to…
  3. Customer, I completely understand the frustration in this situation.
  4. That would be disappointing, especially when…
  5. Free!!
  6. I would be upset too.
  10. I’m happy to listen any time.
  12. I can see how that would be difficult.
  13. I understand how that can be worrisome. I'd love to help with this.
  14. I can't even imagine going through something like that.
  16. I am here for you.
  18. This situation is unacceptable to us too.
  19. If I were in your situation, I would be asking the same questions you are.
  21. I can imagine how frustrating that would be.
  22. If I were in your situation, I would feel exactly the same way you do.
  24. That's what I am here for
  25. I can see why that made you angry.