(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Giving WOW Service
A Smile
Going above and beyond for the guest
Sharing a lunch/snack item
Wearing their name tag
Helping a fellow team member
Picking up towels or trash left in the hallway
Picking up a piece of trash in the parking lot
Nominating a fellow team member for GP Star of the Week
Using the Guest's name
Giving a fellow team member a compliment
Doing houseperson duties w/o being told
Cleaning/stocking the area of a department
Find out 1 new fact about a team member you didn't know
Handling a guest issue w/o management
Knows what our Heartbeat score is for the quarter to date
Wearing their uniform
Knows the days of the month that GP Star of the Week is given out
Saying Hello to a guest
Doing something that is not w/in their normal "job"
Knows the Guiding Principles (w/o looking)
Saying hello/good morning to a fellow team member
Knows what Heartbeat is
Giving towels /trash bags/TP or papertowels to a guest
