Called bywrongnameAsksaboutreferralRadiologyorder notreceivedWHOtoTriageFillsmultipleRXDentalCallTransferto CHWPutsyou onholdNot onHIPAAAsksforaddressLabincidentreportScheduleAWVSchedulesame-day apptPharmacycallUpdatecontactinfoBillingcallChild cryinginbackgroundHas orhas beenexposedto COVIDCallercoughsintophoneCallerusescursewordNeedsMyCharthelpDog barksinbackgroundCancelsappointmentMissedAppointmentCalled bywrongnameAsksaboutreferralRadiologyorder notreceivedWHOtoTriageFillsmultipleRXDentalCallTransferto CHWPutsyou onholdNot onHIPAAAsksforaddressLabincidentreportScheduleAWVSchedulesame-day apptPharmacycallUpdatecontactinfoBillingcallChild cryinginbackgroundHas orhas beenexposedto COVIDCallercoughsintophoneCallerusescursewordNeedsMyCharthelpDog barksinbackgroundCancelsappointmentMissedAppointment

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Called by wrong name
  2. Asks about referral
  3. Radiology order not received
  4. WHO to Triage
  5. Fills multiple RX
  6. Dental Call
  7. Transfer to CHW
  8. Puts you on hold
  9. Not on HIPAA
  10. Asks for address
  11. Lab incident report
  12. Schedule AWV
  13. Schedule same-day appt
  14. Pharmacy call
  15. Update contact info
  16. Billing call
  17. Child crying in background
  18. Has or has been exposed to COVID
  19. Caller coughs into phone
  20. Caller uses curse word
  21. Needs MyChart help
  22. Dog barks in background
  23. Cancels appointment
  24. Missed Appointment