LabincidentreportCalled bywrongnameRadiologyorder notreceivedMissedAppointmentBillingcallCallercoughsintophoneDentalCallFillsmultipleRXNot onHIPAAAsksaboutreferralTransferto CHWUpdatecontactinfoHas orhas beenexposedto COVIDScheduleAWVWHOtoTriageCallerusescursewordSchedulesame-day apptChild cryinginbackgroundDog barksinbackgroundNeedsMyCharthelpAsksforaddressPharmacycallCancelsappointmentPutsyou onholdLabincidentreportCalled bywrongnameRadiologyorder notreceivedMissedAppointmentBillingcallCallercoughsintophoneDentalCallFillsmultipleRXNot onHIPAAAsksaboutreferralTransferto CHWUpdatecontactinfoHas orhas beenexposedto COVIDScheduleAWVWHOtoTriageCallerusescursewordSchedulesame-day apptChild cryinginbackgroundDog barksinbackgroundNeedsMyCharthelpAsksforaddressPharmacycallCancelsappointmentPutsyou onhold

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Lab incident report
  2. Called by wrong name
  3. Radiology order not received
  4. Missed Appointment
  5. Billing call
  6. Caller coughs into phone
  7. Dental Call
  8. Fills multiple RX
  9. Not on HIPAA
  10. Asks about referral
  11. Transfer to CHW
  12. Update contact info
  13. Has or has been exposed to COVID
  14. Schedule AWV
  15. WHO to Triage
  16. Caller uses curse word
  17. Schedule same-day appt
  18. Child crying in background
  19. Dog barks in background
  20. Needs MyChart help
  21. Asks for address
  22. Pharmacy call
  23. Cancels appointment
  24. Puts you on hold