Called bywrongnameRadiologyorder notreceivedPutsyou onholdPharmacycallChild cryinginbackgroundAsksforaddressTransferto CHWMissedAppointmentCallercoughsintophoneNeedsMyCharthelpDentalCallSchedulesame-day apptCallerusescursewordCancelsappointmentDog barksinbackgroundBillingcallAsksaboutreferralWHOtoTriageHas orhas beenexposedto COVIDUpdatecontactinfoNot onHIPAAFillsmultipleRXScheduleAWVLabincidentreportCalled bywrongnameRadiologyorder notreceivedPutsyou onholdPharmacycallChild cryinginbackgroundAsksforaddressTransferto CHWMissedAppointmentCallercoughsintophoneNeedsMyCharthelpDentalCallSchedulesame-day apptCallerusescursewordCancelsappointmentDog barksinbackgroundBillingcallAsksaboutreferralWHOtoTriageHas orhas beenexposedto COVIDUpdatecontactinfoNot onHIPAAFillsmultipleRXScheduleAWVLabincidentreport

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Called by wrong name
  2. Radiology order not received
  3. Puts you on hold
  4. Pharmacy call
  5. Child crying in background
  6. Asks for address
  7. Transfer to CHW
  8. Missed Appointment
  9. Caller coughs into phone
  10. Needs MyChart help
  11. Dental Call
  12. Schedule same-day appt
  13. Caller uses curse word
  14. Cancels appointment
  15. Dog barks in background
  16. Billing call
  17. Asks about referral
  18. WHO to Triage
  19. Has or has been exposed to COVID
  20. Update contact info
  21. Not on HIPAA
  22. Fills multiple RX
  23. Schedule AWV
  24. Lab incident report