Putsyou onholdMissedAppointmentTransferto CHWAsksforaddressBillingcallSchedulesame-day apptNeedsMyCharthelpLabincidentreportChild cryinginbackgroundCancelsappointmentCalled bywrongnameUpdatecontactinfoDentalCallAsksaboutreferralCallercoughsintophoneHas orhas beenexposedto COVIDCallerusescursewordWHOtoTriageFillsmultipleRXNot onHIPAADog barksinbackgroundPharmacycallRadiologyorder notreceivedScheduleAWVPutsyou onholdMissedAppointmentTransferto CHWAsksforaddressBillingcallSchedulesame-day apptNeedsMyCharthelpLabincidentreportChild cryinginbackgroundCancelsappointmentCalled bywrongnameUpdatecontactinfoDentalCallAsksaboutreferralCallercoughsintophoneHas orhas beenexposedto COVIDCallerusescursewordWHOtoTriageFillsmultipleRXNot onHIPAADog barksinbackgroundPharmacycallRadiologyorder notreceivedScheduleAWV

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Puts you on hold
  2. Missed Appointment
  3. Transfer to CHW
  4. Asks for address
  5. Billing call
  6. Schedule same-day appt
  7. Needs MyChart help
  8. Lab incident report
  9. Child crying in background
  10. Cancels appointment
  11. Called by wrong name
  12. Update contact info
  13. Dental Call
  14. Asks about referral
  15. Caller coughs into phone
  16. Has or has been exposed to COVID
  17. Caller uses curse word
  18. WHO to Triage
  19. Fills multiple RX
  20. Not on HIPAA
  21. Dog barks in background
  22. Pharmacy call
  23. Radiology order not received
  24. Schedule AWV