CallerusescursewordBillingcallPharmacycallRadiologyorder notreceivedCallercoughsintophoneHas orhas beenexposedto COVIDNot onHIPAAChild cryinginbackgroundScheduleAWVUpdatecontactinfoFillsmultipleRXCalled bywrongnameTransferto CHWWHOtoTriageMissedAppointmentDentalCallAsksaboutreferralPutsyou onholdAsksforaddressCancelsappointmentDog barksinbackgroundSchedulesame-day apptLabincidentreportNeedsMyCharthelpCallerusescursewordBillingcallPharmacycallRadiologyorder notreceivedCallercoughsintophoneHas orhas beenexposedto COVIDNot onHIPAAChild cryinginbackgroundScheduleAWVUpdatecontactinfoFillsmultipleRXCalled bywrongnameTransferto CHWWHOtoTriageMissedAppointmentDentalCallAsksaboutreferralPutsyou onholdAsksforaddressCancelsappointmentDog barksinbackgroundSchedulesame-day apptLabincidentreportNeedsMyCharthelp

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller uses curse word
  2. Billing call
  3. Pharmacy call
  4. Radiology order not received
  5. Caller coughs into phone
  6. Has or has been exposed to COVID
  7. Not on HIPAA
  8. Child crying in background
  9. Schedule AWV
  10. Update contact info
  11. Fills multiple RX
  12. Called by wrong name
  13. Transfer to CHW
  14. WHO to Triage
  15. Missed Appointment
  16. Dental Call
  17. Asks about referral
  18. Puts you on hold
  19. Asks for address
  20. Cancels appointment
  21. Dog barks in background
  22. Schedule same-day appt
  23. Lab incident report
  24. Needs MyChart help