Child cryinginbackgroundWHOtoTriageAsksforaddressCancelsappointmentUpdatecontactinfoPutsyou onholdTransferto CHWCallerusescursewordNot onHIPAAHas orhas beenexposedto COVIDDentalCallNeedsMyCharthelpLabincidentreportAsksaboutreferralCalled bywrongnameSchedulesame-day apptCallercoughsintophoneDog barksinbackgroundRadiologyorder notreceivedFillsmultipleRXPharmacycallScheduleAWVMissedAppointmentBillingcallChild cryinginbackgroundWHOtoTriageAsksforaddressCancelsappointmentUpdatecontactinfoPutsyou onholdTransferto CHWCallerusescursewordNot onHIPAAHas orhas beenexposedto COVIDDentalCallNeedsMyCharthelpLabincidentreportAsksaboutreferralCalled bywrongnameSchedulesame-day apptCallercoughsintophoneDog barksinbackgroundRadiologyorder notreceivedFillsmultipleRXPharmacycallScheduleAWVMissedAppointmentBillingcall

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Child crying in background
  2. WHO to Triage
  3. Asks for address
  4. Cancels appointment
  5. Update contact info
  6. Puts you on hold
  7. Transfer to CHW
  8. Caller uses curse word
  9. Not on HIPAA
  10. Has or has been exposed to COVID
  11. Dental Call
  12. Needs MyChart help
  13. Lab incident report
  14. Asks about referral
  15. Called by wrong name
  16. Schedule same-day appt
  17. Caller coughs into phone
  18. Dog barks in background
  19. Radiology order not received
  20. Fills multiple RX
  21. Pharmacy call
  22. Schedule AWV
  23. Missed Appointment
  24. Billing call