WHOtoTriageMissedAppointmentChild cryinginbackgroundTransferto CHWNeedsMyCharthelpHas orhas beenexposedto COVIDLabincidentreportCallerusescursewordSchedulesame-day apptAsksforaddressCallercoughsintophonePutsyou onholdScheduleAWVAsksaboutreferralRadiologyorder notreceivedNot onHIPAAUpdatecontactinfoCalled bywrongnameBillingcallPharmacycallFillsmultipleRXDog barksinbackgroundDentalCallCancelsappointmentWHOtoTriageMissedAppointmentChild cryinginbackgroundTransferto CHWNeedsMyCharthelpHas orhas beenexposedto COVIDLabincidentreportCallerusescursewordSchedulesame-day apptAsksforaddressCallercoughsintophonePutsyou onholdScheduleAWVAsksaboutreferralRadiologyorder notreceivedNot onHIPAAUpdatecontactinfoCalled bywrongnameBillingcallPharmacycallFillsmultipleRXDog barksinbackgroundDentalCallCancelsappointment

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. WHO to Triage
  2. Missed Appointment
  3. Child crying in background
  4. Transfer to CHW
  5. Needs MyChart help
  6. Has or has been exposed to COVID
  7. Lab incident report
  8. Caller uses curse word
  9. Schedule same-day appt
  10. Asks for address
  11. Caller coughs into phone
  12. Puts you on hold
  13. Schedule AWV
  14. Asks about referral
  15. Radiology order not received
  16. Not on HIPAA
  17. Update contact info
  18. Called by wrong name
  19. Billing call
  20. Pharmacy call
  21. Fills multiple RX
  22. Dog barks in background
  23. Dental Call
  24. Cancels appointment