CallercoughsintophoneFillsmultipleRXPutsyou onholdCalled bywrongnameTransferto CHWDentalCallSchedulesame-day apptHas orhas beenexposedto COVIDRadiologyorder notreceivedDog barksinbackgroundLabincidentreportAsksforaddressMissedAppointmentWHOtoTriageCancelsappointmentNeedsMyCharthelpScheduleAWVChild cryinginbackgroundCallerusescursewordBillingcallNot onHIPAAUpdatecontactinfoAsksaboutreferralPharmacycallCallercoughsintophoneFillsmultipleRXPutsyou onholdCalled bywrongnameTransferto CHWDentalCallSchedulesame-day apptHas orhas beenexposedto COVIDRadiologyorder notreceivedDog barksinbackgroundLabincidentreportAsksforaddressMissedAppointmentWHOtoTriageCancelsappointmentNeedsMyCharthelpScheduleAWVChild cryinginbackgroundCallerusescursewordBillingcallNot onHIPAAUpdatecontactinfoAsksaboutreferralPharmacycall

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller coughs into phone
  2. Fills multiple RX
  3. Puts you on hold
  4. Called by wrong name
  5. Transfer to CHW
  6. Dental Call
  7. Schedule same-day appt
  8. Has or has been exposed to COVID
  9. Radiology order not received
  10. Dog barks in background
  11. Lab incident report
  12. Asks for address
  13. Missed Appointment
  14. WHO to Triage
  15. Cancels appointment
  16. Needs MyChart help
  17. Schedule AWV
  18. Child crying in background
  19. Caller uses curse word
  20. Billing call
  21. Not on HIPAA
  22. Update contact info
  23. Asks about referral
  24. Pharmacy call