Called bywrongnameNeedsMyCharthelpMissedAppointmentCancelsappointmentWHOtoTriageTransferto CHWUpdatecontactinfoNot onHIPAALabincidentreportCallercoughsintophoneHas orhas beenexposedto COVIDChild cryinginbackgroundDentalCallFillsmultipleRXAsksforaddressDog barksinbackgroundScheduleAWVPharmacycallSchedulesame-day apptBillingcallPutsyou onholdRadiologyorder notreceivedCallerusescursewordAsksaboutreferralCalled bywrongnameNeedsMyCharthelpMissedAppointmentCancelsappointmentWHOtoTriageTransferto CHWUpdatecontactinfoNot onHIPAALabincidentreportCallercoughsintophoneHas orhas beenexposedto COVIDChild cryinginbackgroundDentalCallFillsmultipleRXAsksforaddressDog barksinbackgroundScheduleAWVPharmacycallSchedulesame-day apptBillingcallPutsyou onholdRadiologyorder notreceivedCallerusescursewordAsksaboutreferral

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Called by wrong name
  2. Needs MyChart help
  3. Missed Appointment
  4. Cancels appointment
  5. WHO to Triage
  6. Transfer to CHW
  7. Update contact info
  8. Not on HIPAA
  9. Lab incident report
  10. Caller coughs into phone
  11. Has or has been exposed to COVID
  12. Child crying in background
  13. Dental Call
  14. Fills multiple RX
  15. Asks for address
  16. Dog barks in background
  17. Schedule AWV
  18. Pharmacy call
  19. Schedule same-day appt
  20. Billing call
  21. Puts you on hold
  22. Radiology order not received
  23. Caller uses curse word
  24. Asks about referral