NeedsMyCharthelpPutsyou onholdMissedAppointmentCallercoughsintophoneAsksforaddressDentalCallWHOtoTriageCallerusescursewordAsksaboutreferralNot onHIPAACancelsappointmentRadiologyorder notreceivedChild cryinginbackgroundSchedulesame-day apptBillingcallLabincidentreportUpdatecontactinfoHas orhas beenexposedto COVIDDog barksinbackgroundTransferto CHWScheduleAWVCalled bywrongnamePharmacycallFillsmultipleRXNeedsMyCharthelpPutsyou onholdMissedAppointmentCallercoughsintophoneAsksforaddressDentalCallWHOtoTriageCallerusescursewordAsksaboutreferralNot onHIPAACancelsappointmentRadiologyorder notreceivedChild cryinginbackgroundSchedulesame-day apptBillingcallLabincidentreportUpdatecontactinfoHas orhas beenexposedto COVIDDog barksinbackgroundTransferto CHWScheduleAWVCalled bywrongnamePharmacycallFillsmultipleRX

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Needs MyChart help
  2. Puts you on hold
  3. Missed Appointment
  4. Caller coughs into phone
  5. Asks for address
  6. Dental Call
  7. WHO to Triage
  8. Caller uses curse word
  9. Asks about referral
  10. Not on HIPAA
  11. Cancels appointment
  12. Radiology order not received
  13. Child crying in background
  14. Schedule same-day appt
  15. Billing call
  16. Lab incident report
  17. Update contact info
  18. Has or has been exposed to COVID
  19. Dog barks in background
  20. Transfer to CHW
  21. Schedule AWV
  22. Called by wrong name
  23. Pharmacy call
  24. Fills multiple RX