WHOtoTriagePharmacycallChild cryinginbackgroundPutsyou onholdDentalCallCalled bywrongnameCallerusescursewordDog barksinbackgroundCancelsappointmentSchedulesame-day apptCallercoughsintophoneMissedAppointmentAsksforaddressUpdatecontactinfoAsksaboutreferralScheduleAWVLabincidentreportHas orhas beenexposedto COVIDNot onHIPAANeedsMyCharthelpFillsmultipleRXBillingcallTransferto CHWRadiologyorder notreceivedWHOtoTriagePharmacycallChild cryinginbackgroundPutsyou onholdDentalCallCalled bywrongnameCallerusescursewordDog barksinbackgroundCancelsappointmentSchedulesame-day apptCallercoughsintophoneMissedAppointmentAsksforaddressUpdatecontactinfoAsksaboutreferralScheduleAWVLabincidentreportHas orhas beenexposedto COVIDNot onHIPAANeedsMyCharthelpFillsmultipleRXBillingcallTransferto CHWRadiologyorder notreceived

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. WHO to Triage
  2. Pharmacy call
  3. Child crying in background
  4. Puts you on hold
  5. Dental Call
  6. Called by wrong name
  7. Caller uses curse word
  8. Dog barks in background
  9. Cancels appointment
  10. Schedule same-day appt
  11. Caller coughs into phone
  12. Missed Appointment
  13. Asks for address
  14. Update contact info
  15. Asks about referral
  16. Schedule AWV
  17. Lab incident report
  18. Has or has been exposed to COVID
  19. Not on HIPAA
  20. Needs MyChart help
  21. Fills multiple RX
  22. Billing call
  23. Transfer to CHW
  24. Radiology order not received