Not onHIPAARadiologyorder notreceivedWHOtoTriagePharmacycallCalled bywrongnameTransferto CHWHas orhas beenexposedto COVIDMissedAppointmentBillingcallCancelsappointmentNeedsMyCharthelpLabincidentreportFillsmultipleRXUpdatecontactinfoCallerusescursewordCallercoughsintophoneAsksaboutreferralAsksforaddressDog barksinbackgroundSchedulesame-day apptDentalCallScheduleAWVPutsyou onholdChild cryinginbackgroundNot onHIPAARadiologyorder notreceivedWHOtoTriagePharmacycallCalled bywrongnameTransferto CHWHas orhas beenexposedto COVIDMissedAppointmentBillingcallCancelsappointmentNeedsMyCharthelpLabincidentreportFillsmultipleRXUpdatecontactinfoCallerusescursewordCallercoughsintophoneAsksaboutreferralAsksforaddressDog barksinbackgroundSchedulesame-day apptDentalCallScheduleAWVPutsyou onholdChild cryinginbackground

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Not on HIPAA
  2. Radiology order not received
  3. WHO to Triage
  4. Pharmacy call
  5. Called by wrong name
  6. Transfer to CHW
  7. Has or has been exposed to COVID
  8. Missed Appointment
  9. Billing call
  10. Cancels appointment
  11. Needs MyChart help
  12. Lab incident report
  13. Fills multiple RX
  14. Update contact info
  15. Caller uses curse word
  16. Caller coughs into phone
  17. Asks about referral
  18. Asks for address
  19. Dog barks in background
  20. Schedule same-day appt
  21. Dental Call
  22. Schedule AWV
  23. Puts you on hold
  24. Child crying in background