Child cryinginbackgroundDog barksinbackgroundCallercoughsintophonePutsyou onholdNot onHIPAARadiologyorder notreceivedTransferto CHWAsksforaddressLabincidentreportSchedulesame-day apptBillingcallDentalCallAsksaboutreferralCallerusescursewordCancelsappointmentHas orhas beenexposedto COVIDNeedsMyCharthelpWHOtoTriagePharmacycallUpdatecontactinfoFillsmultipleRXCalled bywrongnameMissedAppointmentScheduleAWVChild cryinginbackgroundDog barksinbackgroundCallercoughsintophonePutsyou onholdNot onHIPAARadiologyorder notreceivedTransferto CHWAsksforaddressLabincidentreportSchedulesame-day apptBillingcallDentalCallAsksaboutreferralCallerusescursewordCancelsappointmentHas orhas beenexposedto COVIDNeedsMyCharthelpWHOtoTriagePharmacycallUpdatecontactinfoFillsmultipleRXCalled bywrongnameMissedAppointmentScheduleAWV

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Child crying in background
  2. Dog barks in background
  3. Caller coughs into phone
  4. Puts you on hold
  5. Not on HIPAA
  6. Radiology order not received
  7. Transfer to CHW
  8. Asks for address
  9. Lab incident report
  10. Schedule same-day appt
  11. Billing call
  12. Dental Call
  13. Asks about referral
  14. Caller uses curse word
  15. Cancels appointment
  16. Has or has been exposed to COVID
  17. Needs MyChart help
  18. WHO to Triage
  19. Pharmacy call
  20. Update contact info
  21. Fills multiple RX
  22. Called by wrong name
  23. Missed Appointment
  24. Schedule AWV