FillsmultipleRXTransferto CHWPutsyou onholdLabincidentreportCallerusescursewordRadiologyorder notreceivedMissedAppointmentUpdatecontactinfoNeedsMyCharthelpChild cryinginbackgroundHas orhas beenexposedto COVIDCalled bywrongnameCancelsappointmentNot onHIPAAAsksaboutreferralSchedulesame-day apptWHOtoTriageDog barksinbackgroundCallercoughsintophoneScheduleAWVAsksforaddressPharmacycallDentalCallBillingcallFillsmultipleRXTransferto CHWPutsyou onholdLabincidentreportCallerusescursewordRadiologyorder notreceivedMissedAppointmentUpdatecontactinfoNeedsMyCharthelpChild cryinginbackgroundHas orhas beenexposedto COVIDCalled bywrongnameCancelsappointmentNot onHIPAAAsksaboutreferralSchedulesame-day apptWHOtoTriageDog barksinbackgroundCallercoughsintophoneScheduleAWVAsksforaddressPharmacycallDentalCallBillingcall

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Fills multiple RX
  2. Transfer to CHW
  3. Puts you on hold
  4. Lab incident report
  5. Caller uses curse word
  6. Radiology order not received
  7. Missed Appointment
  8. Update contact info
  9. Needs MyChart help
  10. Child crying in background
  11. Has or has been exposed to COVID
  12. Called by wrong name
  13. Cancels appointment
  14. Not on HIPAA
  15. Asks about referral
  16. Schedule same-day appt
  17. WHO to Triage
  18. Dog barks in background
  19. Caller coughs into phone
  20. Schedule AWV
  21. Asks for address
  22. Pharmacy call
  23. Dental Call
  24. Billing call