BillingcallTransferto CHWDog barksinbackgroundNot onHIPAAChild cryinginbackgroundCancelsappointmentCalled bywrongnameCallerusescursewordDentalCallAsksforaddressCallercoughsintophoneHas orhas beenexposedto COVIDPutsyou onholdWHOtoTriageRadiologyorder notreceivedPharmacycallUpdatecontactinfoAsksaboutreferralFillsmultipleRXSchedulesame-day apptLabincidentreportNeedsMyCharthelpMissedAppointmentScheduleAWVBillingcallTransferto CHWDog barksinbackgroundNot onHIPAAChild cryinginbackgroundCancelsappointmentCalled bywrongnameCallerusescursewordDentalCallAsksforaddressCallercoughsintophoneHas orhas beenexposedto COVIDPutsyou onholdWHOtoTriageRadiologyorder notreceivedPharmacycallUpdatecontactinfoAsksaboutreferralFillsmultipleRXSchedulesame-day apptLabincidentreportNeedsMyCharthelpMissedAppointmentScheduleAWV

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Billing call
  2. Transfer to CHW
  3. Dog barks in background
  4. Not on HIPAA
  5. Child crying in background
  6. Cancels appointment
  7. Called by wrong name
  8. Caller uses curse word
  9. Dental Call
  10. Asks for address
  11. Caller coughs into phone
  12. Has or has been exposed to COVID
  13. Puts you on hold
  14. WHO to Triage
  15. Radiology order not received
  16. Pharmacy call
  17. Update contact info
  18. Asks about referral
  19. Fills multiple RX
  20. Schedule same-day appt
  21. Lab incident report
  22. Needs MyChart help
  23. Missed Appointment
  24. Schedule AWV