BillingcallNeedsMyCharthelpDentalCallScheduleAWVTransferto CHWHas orhas beenexposedto COVIDSchedulesame-day apptCancelsappointmentUpdatecontactinfoWHOtoTriageAsksaboutreferralCallercoughsintophoneLabincidentreportPharmacycallChild cryinginbackgroundCallerusescursewordMissedAppointmentPutsyou onholdAsksforaddressRadiologyorder notreceivedDog barksinbackgroundNot onHIPAAFillsmultipleRXCalled bywrongnameBillingcallNeedsMyCharthelpDentalCallScheduleAWVTransferto CHWHas orhas beenexposedto COVIDSchedulesame-day apptCancelsappointmentUpdatecontactinfoWHOtoTriageAsksaboutreferralCallercoughsintophoneLabincidentreportPharmacycallChild cryinginbackgroundCallerusescursewordMissedAppointmentPutsyou onholdAsksforaddressRadiologyorder notreceivedDog barksinbackgroundNot onHIPAAFillsmultipleRXCalled bywrongname

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Billing call
  2. Needs MyChart help
  3. Dental Call
  4. Schedule AWV
  5. Transfer to CHW
  6. Has or has been exposed to COVID
  7. Schedule same-day appt
  8. Cancels appointment
  9. Update contact info
  10. WHO to Triage
  11. Asks about referral
  12. Caller coughs into phone
  13. Lab incident report
  14. Pharmacy call
  15. Child crying in background
  16. Caller uses curse word
  17. Missed Appointment
  18. Puts you on hold
  19. Asks for address
  20. Radiology order not received
  21. Dog barks in background
  22. Not on HIPAA
  23. Fills multiple RX
  24. Called by wrong name