CallerusescursewordNeedsMyCharthelpAsksaboutreferralSchedulesame-day apptAsksforaddressRadiologyorder notreceivedDentalCallScheduleAWVPutsyou onholdPharmacycallUpdatecontactinfoDog barksinbackgroundFillsmultipleRXCalled bywrongnameTransferto CHWCallercoughsintophoneChild cryinginbackgroundWHOtoTriageHas orhas beenexposedto COVIDMissedAppointmentCancelsappointmentBillingcallLabincidentreportNot onHIPAACallerusescursewordNeedsMyCharthelpAsksaboutreferralSchedulesame-day apptAsksforaddressRadiologyorder notreceivedDentalCallScheduleAWVPutsyou onholdPharmacycallUpdatecontactinfoDog barksinbackgroundFillsmultipleRXCalled bywrongnameTransferto CHWCallercoughsintophoneChild cryinginbackgroundWHOtoTriageHas orhas beenexposedto COVIDMissedAppointmentCancelsappointmentBillingcallLabincidentreportNot onHIPAA

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller uses curse word
  2. Needs MyChart help
  3. Asks about referral
  4. Schedule same-day appt
  5. Asks for address
  6. Radiology order not received
  7. Dental Call
  8. Schedule AWV
  9. Puts you on hold
  10. Pharmacy call
  11. Update contact info
  12. Dog barks in background
  13. Fills multiple RX
  14. Called by wrong name
  15. Transfer to CHW
  16. Caller coughs into phone
  17. Child crying in background
  18. WHO to Triage
  19. Has or has been exposed to COVID
  20. Missed Appointment
  21. Cancels appointment
  22. Billing call
  23. Lab incident report
  24. Not on HIPAA