CallercoughsintophonePutsyou onholdFillsmultipleRXSchedulesame-day apptCalled bywrongnameBillingcallCallerusescursewordAsksaboutreferralAsksforaddressNeedsMyCharthelpLabincidentreportScheduleAWVPharmacycallCancelsappointmentChild cryinginbackgroundRadiologyorder notreceivedDentalCallWHOtoTriageNot onHIPAATransferto CHWUpdatecontactinfoMissedAppointmentDog barksinbackgroundHas orhas beenexposedto COVIDCallercoughsintophonePutsyou onholdFillsmultipleRXSchedulesame-day apptCalled bywrongnameBillingcallCallerusescursewordAsksaboutreferralAsksforaddressNeedsMyCharthelpLabincidentreportScheduleAWVPharmacycallCancelsappointmentChild cryinginbackgroundRadiologyorder notreceivedDentalCallWHOtoTriageNot onHIPAATransferto CHWUpdatecontactinfoMissedAppointmentDog barksinbackgroundHas orhas beenexposedto COVID

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller coughs into phone
  2. Puts you on hold
  3. Fills multiple RX
  4. Schedule same-day appt
  5. Called by wrong name
  6. Billing call
  7. Caller uses curse word
  8. Asks about referral
  9. Asks for address
  10. Needs MyChart help
  11. Lab incident report
  12. Schedule AWV
  13. Pharmacy call
  14. Cancels appointment
  15. Child crying in background
  16. Radiology order not received
  17. Dental Call
  18. WHO to Triage
  19. Not on HIPAA
  20. Transfer to CHW
  21. Update contact info
  22. Missed Appointment
  23. Dog barks in background
  24. Has or has been exposed to COVID