FillsmultipleRXHas orhas beenexposedto COVIDCalled bywrongnameNot onHIPAABillingcallPharmacycallLabincidentreportWHOtoTriageDog barksinbackgroundAsksaboutreferralPutsyou onholdCallercoughsintophoneCallerusescursewordDentalCallCancelsappointmentSchedulesame-day apptUpdatecontactinfoScheduleAWVTransferto CHWRadiologyorder notreceivedNeedsMyCharthelpMissedAppointmentChild cryinginbackgroundAsksforaddressFillsmultipleRXHas orhas beenexposedto COVIDCalled bywrongnameNot onHIPAABillingcallPharmacycallLabincidentreportWHOtoTriageDog barksinbackgroundAsksaboutreferralPutsyou onholdCallercoughsintophoneCallerusescursewordDentalCallCancelsappointmentSchedulesame-day apptUpdatecontactinfoScheduleAWVTransferto CHWRadiologyorder notreceivedNeedsMyCharthelpMissedAppointmentChild cryinginbackgroundAsksforaddress

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Fills multiple RX
  2. Has or has been exposed to COVID
  3. Called by wrong name
  4. Not on HIPAA
  5. Billing call
  6. Pharmacy call
  7. Lab incident report
  8. WHO to Triage
  9. Dog barks in background
  10. Asks about referral
  11. Puts you on hold
  12. Caller coughs into phone
  13. Caller uses curse word
  14. Dental Call
  15. Cancels appointment
  16. Schedule same-day appt
  17. Update contact info
  18. Schedule AWV
  19. Transfer to CHW
  20. Radiology order not received
  21. Needs MyChart help
  22. Missed Appointment
  23. Child crying in background
  24. Asks for address