Radiologyorder notreceivedDog barksinbackgroundCallerusescursewordNeedsMyCharthelpAsksforaddressCalled bywrongnameBillingcallHas orhas beenexposedto COVIDPharmacycallLabincidentreportPutsyou onholdScheduleAWVTransferto CHWNot onHIPAAMissedAppointmentCallercoughsintophoneSchedulesame-day apptUpdatecontactinfoFillsmultipleRXChild cryinginbackgroundCancelsappointmentAsksaboutreferralWHOtoTriageDentalCallRadiologyorder notreceivedDog barksinbackgroundCallerusescursewordNeedsMyCharthelpAsksforaddressCalled bywrongnameBillingcallHas orhas beenexposedto COVIDPharmacycallLabincidentreportPutsyou onholdScheduleAWVTransferto CHWNot onHIPAAMissedAppointmentCallercoughsintophoneSchedulesame-day apptUpdatecontactinfoFillsmultipleRXChild cryinginbackgroundCancelsappointmentAsksaboutreferralWHOtoTriageDentalCall

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Radiology order not received
  2. Dog barks in background
  3. Caller uses curse word
  4. Needs MyChart help
  5. Asks for address
  6. Called by wrong name
  7. Billing call
  8. Has or has been exposed to COVID
  9. Pharmacy call
  10. Lab incident report
  11. Puts you on hold
  12. Schedule AWV
  13. Transfer to CHW
  14. Not on HIPAA
  15. Missed Appointment
  16. Caller coughs into phone
  17. Schedule same-day appt
  18. Update contact info
  19. Fills multiple RX
  20. Child crying in background
  21. Cancels appointment
  22. Asks about referral
  23. WHO to Triage
  24. Dental Call