BillingcallWHOtoTriageTransferto CHWNeedsMyCharthelpUpdatecontactinfoHas orhas beenexposedto COVIDPutsyou onholdLabincidentreportAsksforaddressRadiologyorder notreceivedAsksaboutreferralCallercoughsintophoneCalled bywrongnameFillsmultipleRXCallerusescursewordChild cryinginbackgroundDog barksinbackgroundPharmacycallScheduleAWVDentalCallSchedulesame-day apptNot onHIPAAMissedAppointmentCancelsappointmentBillingcallWHOtoTriageTransferto CHWNeedsMyCharthelpUpdatecontactinfoHas orhas beenexposedto COVIDPutsyou onholdLabincidentreportAsksforaddressRadiologyorder notreceivedAsksaboutreferralCallercoughsintophoneCalled bywrongnameFillsmultipleRXCallerusescursewordChild cryinginbackgroundDog barksinbackgroundPharmacycallScheduleAWVDentalCallSchedulesame-day apptNot onHIPAAMissedAppointmentCancelsappointment

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Billing call
  2. WHO to Triage
  3. Transfer to CHW
  4. Needs MyChart help
  5. Update contact info
  6. Has or has been exposed to COVID
  7. Puts you on hold
  8. Lab incident report
  9. Asks for address
  10. Radiology order not received
  11. Asks about referral
  12. Caller coughs into phone
  13. Called by wrong name
  14. Fills multiple RX
  15. Caller uses curse word
  16. Child crying in background
  17. Dog barks in background
  18. Pharmacy call
  19. Schedule AWV
  20. Dental Call
  21. Schedule same-day appt
  22. Not on HIPAA
  23. Missed Appointment
  24. Cancels appointment