CancelsappointmentCallerusescursewordHas orhas beenexposedto COVIDSchedulesame-day apptCalled bywrongnameAsksforaddressBillingcallWHOtoTriageTransferto CHWFillsmultipleRXPharmacycallNot onHIPAAUpdatecontactinfoMissedAppointmentNeedsMyCharthelpAsksaboutreferralPutsyou onholdScheduleAWVDog barksinbackgroundCallercoughsintophoneDentalCallLabincidentreportRadiologyorder notreceivedChild cryinginbackgroundCancelsappointmentCallerusescursewordHas orhas beenexposedto COVIDSchedulesame-day apptCalled bywrongnameAsksforaddressBillingcallWHOtoTriageTransferto CHWFillsmultipleRXPharmacycallNot onHIPAAUpdatecontactinfoMissedAppointmentNeedsMyCharthelpAsksaboutreferralPutsyou onholdScheduleAWVDog barksinbackgroundCallercoughsintophoneDentalCallLabincidentreportRadiologyorder notreceivedChild cryinginbackground

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cancels appointment
  2. Caller uses curse word
  3. Has or has been exposed to COVID
  4. Schedule same-day appt
  5. Called by wrong name
  6. Asks for address
  7. Billing call
  8. WHO to Triage
  9. Transfer to CHW
  10. Fills multiple RX
  11. Pharmacy call
  12. Not on HIPAA
  13. Update contact info
  14. Missed Appointment
  15. Needs MyChart help
  16. Asks about referral
  17. Puts you on hold
  18. Schedule AWV
  19. Dog barks in background
  20. Caller coughs into phone
  21. Dental Call
  22. Lab incident report
  23. Radiology order not received
  24. Child crying in background