SubmitROVIdentified aprocessimprovementidea(Rate matchcompleted)“Can we geteven lower?”Loan notclosinguntil 2024“I have 3separategifts”“21 days toclose? Iknow a bankthat can do19”VA Loan –under 10clientconditionsReceiveda 10CSATSurveyRepairsRequiredGot DocsOut 3+days priorto SCDReceiveda 10RSATSurvey“I’m goingto wait forrates toget better”JointWelcomeCallCompletedLoan in 40over 14 daysbefore SCDOver 10creditinquiries“Can I buya new carnow?”“But myagentsaid…...”FloodInsuranceRequiredComplete3 ICCcalls“Can wewaive theappraisal?”AppraisalOVERvaluePusheda loanto 43Workeda loanwith PIWChangedjobs aftergoing intocontract“Can I geta lowerrate?”“What is myrelocationcompanypaying for?”“If we don’tclose, I’mmoving myassetselsewhere”LTV70%SubmitROVIdentified aprocessimprovementidea(Rate matchcompleted)“Can we geteven lower?”Loan notclosinguntil 2024“I have 3separategifts”“21 days toclose? Iknow a bankthat can do19”VA Loan –under 10clientconditionsReceiveda 10CSATSurveyRepairsRequiredGot DocsOut 3+days priorto SCDReceiveda 10RSATSurvey“I’m goingto wait forrates toget better”JointWelcomeCallCompletedLoan in 40over 14 daysbefore SCDOver 10creditinquiries“Can I buya new carnow?”“But myagentsaid…...”FloodInsuranceRequiredComplete3 ICCcalls“Can wewaive theappraisal?”AppraisalOVERvaluePusheda loanto 43Workeda loanwith PIWChangedjobs aftergoing intocontract“Can I geta lowerrate?”“What is myrelocationcompanypaying for?”“If we don’tclose, I’mmoving myassetselsewhere”LTV70%

Employee Appreciation Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submit ROV
  2. Identified a process improvement idea
  3. (Rate match completed) “Can we get even lower?”
  4. Loan not closing until 2024
  5. “I have 3 separate gifts”
  6. “21 days to close? I know a bank that can do 19”
  7. VA Loan – under 10 client conditions
  8. Received a 10 CSAT Survey
  9. Repairs Required
  10. Got Docs Out 3+ days prior to SCD
  11. Received a 10 RSAT Survey
  12. “I’m going to wait for rates to get better”
  13. Joint Welcome Call Completed
  14. Loan in 40 over 14 days before SCD
  15. Over 10 credit inquiries
  16. “Can I buy a new car now?”
  17. “But my agent said…...”
  18. Flood Insurance Required
  19. Complete 3 ICC calls
  20. “Can we waive the appraisal?”
  21. Appraisal OVER value
  22. Pushed a loan to 43
  23. Worked a loan with PIW
  24. Changed jobs after going into contract
  25. “Can I get a lower rate?”
  26. “What is my relocation company paying for?”
  27. “If we don’t close, I’m moving my assets elsewhere”
  28. LTV 70%