(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I-Customer forgot their address.
I-All these darn tools!
O-Customer claimed to be on hold for a long time.
O-Customer told me how to do my job.
G-Geesh, I am not your therapist!
G-Customer asked if we had any deals or coupon codes
B-Customer asks if this was scam text/call.
O-Kids and/or Fur babies being loud in the background.
G-System froze up...again
G-Customer complains of late/suspend fees.
N-Couldn't understand customer.
I-Just smile and nod :)
I-Customer gives you their opinion.
O-TRANSFER ME TO YOUR MANAGER!
O-Customer yelling at their kids
G-Customers are the reason I drink.
I-Customer told a funny story or joke.
B-Customer complained about prices/fees.
B-Customer called me by the wrong name.
I-Show Empathy to a Butthead? Yeah, right! 🤬
B-Lunch at 11 am! I JUST ate breakfast!
G-Customer asked for Free Popcorn
B-Dang! Another Rubric change! 🙄
G-Mute the customer to scream 😱
B-Send a funny customer service meme to the group.
N-Customer called right at the end of my shift.
O-Is it 5 o'clock yet?
B-Customer kept interrupting me.
O-Customer had beeping sound in the background.
N-Customer asked me to fix their Apple or Android phone.
N-I needed more than one caffeinated beverage.
I-Used my best customer service voice.
N-Can't you just "pass me" with 79% on my Lessonly exam???
