(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I understand that this is a tough situation for you to be in. I’ll make sure we do our best to resolve the [issue] as quickly as possible.
I understand that this has made things difficult for you.
If I’m getting it correctly, you are saying that…
If I were in your situation, I would feel exactly the same way you do.
I would’ve felt the same in this situation.
“I hear you, Your concerns are valid. And I apologize for the inconvenience you’ve had to face.”
That sounds like it was really hard
You’re right, you shouldn’t be experiencing that. I’m here to help
I want to make sure that I have a full understanding of what you’re telling me. I’m hearing that
Here’s what I understand about the issue, am I right?
If I’ve understood you correctly, you’re having trouble with…
You are totally right.
I hear what you’re saying.
I can understand how that would be difficult
I see how that's a problem
You are totally right. Frustration at your end is justified.
That sounds really challenging
I can totally see why you would be upset.
I hear you! I would feel the same way.
I can understand how that would be frustrating
It sounds like..
I realize how upsetting that would be
I understand your feelings. I, myself, was once in the same situation.
