(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I want to make sure that I have a full understanding of what you’re telling me. I’m hearing that
I can totally see why you would be upset.
If I’m getting it correctly, you are saying that…
You are totally right. Frustration at your end is justified.
I hear what you’re saying.
I understand that this is a tough situation for you to be in. I’ll make sure we do our best to resolve the [issue] as quickly as possible.
I would’ve felt the same in this situation.
I can understand how that would be difficult
“I hear you, Your concerns are valid. And I apologize for the inconvenience you’ve had to face.”
I can see how difficult this has been.
I realize how upsetting that would be
You are totally right.
If I’ve understood you correctly, you’re having trouble with…
I hear you! I would feel the same way.
That sounds really challenging
You’re right, you shouldn’t be experiencing that. I’m here to help
I can understand how that would be frustrating
I understand that this has made things difficult for you.
If I were in your situation, I would feel exactly the same way you do.
Here’s what I understand about the issue, am I right?
It sounds like..
I see how that's a problem
I understand your feelings. I, myself, was once in the same situation.
