(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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If I’m getting it correctly, you are saying that…
That sounds really challenging
If I’ve understood you correctly, you’re having trouble with…
You’re right, you shouldn’t be experiencing that. I’m here to help
I can totally see why you would be upset.
I see how that's a problem
I can see how difficult this has been.
I can understand how that would be difficult
I want to make sure that I have a full understanding of what you’re telling me. I’m hearing that
I realize how upsetting that would be
I would’ve felt the same in this situation.
You are totally right. Frustration at your end is justified.
Here’s what I understand about the issue, am I right?
I understand that this has made things difficult for you.
I understand that this is a tough situation for you to be in. I’ll make sure we do our best to resolve the [issue] as quickly as possible.
That sounds like it was really hard
If I were in your situation, I would feel exactly the same way you do.
I hear what you’re saying.
I understand your feelings. I, myself, was once in the same situation.
I can understand how that would be frustrating
“I hear you, Your concerns are valid. And I apologize for the inconvenience you’ve had to face.”
