I hearwhatyou’resaying.I understandthat this hasmade thingsdifficult foryou. I canunderstandhow thatwould befrustrating“I hear you, Yourconcerns are valid.And I apologize forthe inconvenienceyou’ve had toface.”I see howthat's aproblemThatsoundsreallychallengingI can seehowdifficult thishas been. I understand that thisis a tough situationfor you to be in. I’llmake sure we do ourbest to resolve the[issue] as quickly aspossible.I would’vefelt the samein thissituation.If I were in yoursituation, Iwould feelexactly thesame way youdo. I can totallysee why youwould beupset.I hear you!I wouldfeel thesame way.I want to makesure that I have afull understandingof what you’retelling me. I’mhearing thatI understandyour feelings. I,myself, wasonce in thesame situation. You aretotally right.Frustrationat your endis justified.You’re right,you shouldn’tbe experiencingthat. I’m here tohelpI realize howupsettingthat wouldbeIf I’veunderstoodyou correctly,you’re havingtrouble with…Itsoundslike..You aretotallyright.Here’s what Iunderstandabout theissue, am Iright?If I’m gettingit correctly,you aresaying that…I canunderstandhow thatwould bedifficultThatsoundslike it wasreally hardI hearwhatyou’resaying.I understandthat this hasmade thingsdifficult foryou. I canunderstandhow thatwould befrustrating“I hear you, Yourconcerns are valid.And I apologize forthe inconvenienceyou’ve had toface.”I see howthat's aproblemThatsoundsreallychallengingI can seehowdifficult thishas been. I understand that thisis a tough situationfor you to be in. I’llmake sure we do ourbest to resolve the[issue] as quickly aspossible.I would’vefelt the samein thissituation.If I were in yoursituation, Iwould feelexactly thesame way youdo. I can totallysee why youwould beupset.I hear you!I wouldfeel thesame way.I want to makesure that I have afull understandingof what you’retelling me. I’mhearing thatI understandyour feelings. I,myself, wasonce in thesame situation. You aretotally right.Frustrationat your endis justified.You’re right,you shouldn’tbe experiencingthat. I’m here tohelpI realize howupsettingthat wouldbeIf I’veunderstoodyou correctly,you’re havingtrouble with…Itsoundslike..You aretotallyright.Here’s what Iunderstandabout theissue, am Iright?If I’m gettingit correctly,you aresaying that…I canunderstandhow thatwould bedifficultThatsoundslike it wasreally hard

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I hear what you’re saying.
  2. I understand that this has made things difficult for you.
  3. I can understand how that would be frustrating
  4. “I hear you, Your concerns are valid. And I apologize for the inconvenience you’ve had to face.”
  5. I see how that's a problem
  6. That sounds really challenging
  7. I can see how difficult this has been.
  8. I understand that this is a tough situation for you to be in. I’ll make sure we do our best to resolve the [issue] as quickly as possible.
  9. I would’ve felt the same in this situation.
  10. If I were in your situation, I would feel exactly the same way you do.
  11. I can totally see why you would be upset.
  12. I hear you! I would feel the same way.
  13. I want to make sure that I have a full understanding of what you’re telling me. I’m hearing that
  14. I understand your feelings. I, myself, was once in the same situation.
  15. You are totally right. Frustration at your end is justified.
  16. You’re right, you shouldn’t be experiencing that. I’m here to help
  17. I realize how upsetting that would be
  18. If I’ve understood you correctly, you’re having trouble with…
  19. It sounds like..
  20. You are totally right.
  21. Here’s what I understand about the issue, am I right?
  22. If I’m getting it correctly, you are saying that…
  23. I can understand how that would be difficult
  24. That sounds like it was really hard