(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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It sounds like..
“I hear you, Your concerns are valid. And I apologize for the inconvenience you’ve had to face.”
I understand that this has made things difficult for you.
You are totally right. Frustration at your end is justified.
I see how that's a problem
Here’s what I understand about the issue, am I right?
I can understand how that would be frustrating
That sounds like it was really hard
I can see how difficult this has been.
I would’ve felt the same in this situation.
If I were in your situation, I would feel exactly the same way you do.
I want to make sure that I have a full understanding of what you’re telling me. I’m hearing that
That sounds really challenging
If I’ve understood you correctly, you’re having trouble with…
You are totally right.
If I’m getting it correctly, you are saying that…
I hear you! I would feel the same way.
I realize how upsetting that would be
I understand your feelings. I, myself, was once in the same situation.
I can totally see why you would be upset.
I can understand how that would be difficult
I understand that this is a tough situation for you to be in. I’ll make sure we do our best to resolve the [issue] as quickly as possible.
You’re right, you shouldn’t be experiencing that. I’m here to help
