I hearwhatyou’resaying.I canunderstandhow thatwould bedifficultThatsoundslike it wasreally hardI can totallysee why youwould beupset.Thatsoundsreallychallenging“I hear you, Yourconcerns are valid.And I apologize forthe inconvenienceyou’ve had toface.”I can seehowdifficult thishas been. I realize howupsettingthat wouldbeI want to makesure that I have afull understandingof what you’retelling me. I’mhearing thatYou aretotallyright.If I’veunderstoodyou correctly,you’re havingtrouble with…I would’vefelt the samein thissituation.I hear you!I wouldfeel thesame way.If I were in yoursituation, Iwould feelexactly thesame way youdo. If I’m gettingit correctly,you aresaying that…I understandthat this hasmade thingsdifficult foryou. Here’s what Iunderstandabout theissue, am Iright?I see howthat's aproblemI understandyour feelings. I,myself, wasonce in thesame situation. You aretotally right.Frustrationat your endis justified.I canunderstandhow thatwould befrustratingItsoundslike..You’re right,you shouldn’tbe experiencingthat. I’m here tohelpI understand that thisis a tough situationfor you to be in. I’llmake sure we do ourbest to resolve the[issue] as quickly aspossible.I hearwhatyou’resaying.I canunderstandhow thatwould bedifficultThatsoundslike it wasreally hardI can totallysee why youwould beupset.Thatsoundsreallychallenging“I hear you, Yourconcerns are valid.And I apologize forthe inconvenienceyou’ve had toface.”I can seehowdifficult thishas been. I realize howupsettingthat wouldbeI want to makesure that I have afull understandingof what you’retelling me. I’mhearing thatYou aretotallyright.If I’veunderstoodyou correctly,you’re havingtrouble with…I would’vefelt the samein thissituation.I hear you!I wouldfeel thesame way.If I were in yoursituation, Iwould feelexactly thesame way youdo. If I’m gettingit correctly,you aresaying that…I understandthat this hasmade thingsdifficult foryou. Here’s what Iunderstandabout theissue, am Iright?I see howthat's aproblemI understandyour feelings. I,myself, wasonce in thesame situation. You aretotally right.Frustrationat your endis justified.I canunderstandhow thatwould befrustratingItsoundslike..You’re right,you shouldn’tbe experiencingthat. I’m here tohelpI understand that thisis a tough situationfor you to be in. I’llmake sure we do ourbest to resolve the[issue] as quickly aspossible.

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I hear what you’re saying.
  2. I can understand how that would be difficult
  3. That sounds like it was really hard
  4. I can totally see why you would be upset.
  5. That sounds really challenging
  6. “I hear you, Your concerns are valid. And I apologize for the inconvenience you’ve had to face.”
  7. I can see how difficult this has been.
  8. I realize how upsetting that would be
  9. I want to make sure that I have a full understanding of what you’re telling me. I’m hearing that
  10. You are totally right.
  11. If I’ve understood you correctly, you’re having trouble with…
  12. I would’ve felt the same in this situation.
  13. I hear you! I would feel the same way.
  14. If I were in your situation, I would feel exactly the same way you do.
  15. If I’m getting it correctly, you are saying that…
  16. I understand that this has made things difficult for you.
  17. Here’s what I understand about the issue, am I right?
  18. I see how that's a problem
  19. I understand your feelings. I, myself, was once in the same situation.
  20. You are totally right. Frustration at your end is justified.
  21. I can understand how that would be frustrating
  22. It sounds like..
  23. You’re right, you shouldn’t be experiencing that. I’m here to help
  24. I understand that this is a tough situation for you to be in. I’ll make sure we do our best to resolve the [issue] as quickly as possible.