(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I see how that's a problem
I understand your feelings. I, myself, was once in the same situation.
I want to make sure that I have a full understanding of what you’re telling me. I’m hearing that
That sounds like it was really hard
You are totally right. Frustration at your end is justified.
I hear what you’re saying.
I realize how upsetting that would be
I can understand how that would be frustrating
I can understand how that would be difficult
I can see how difficult this has been.
That sounds really challenging
“I hear you, Your concerns are valid. And I apologize for the inconvenience you’ve had to face.”
It sounds like..
Here’s what I understand about the issue, am I right?
If I’m getting it correctly, you are saying that…
If I were in your situation, I would feel exactly the same way you do.
You are totally right.
If I’ve understood you correctly, you’re having trouble with…
I understand that this is a tough situation for you to be in. I’ll make sure we do our best to resolve the [issue] as quickly as possible.
You’re right, you shouldn’t be experiencing that. I’m here to help
I understand that this has made things difficult for you.
