If I’veunderstoodyou correctly,you’re havingtrouble with…I canunderstandhow thatwould befrustratingIf I’m gettingit correctly,you aresaying that…I understand that thisis a tough situationfor you to be in. I’llmake sure we do ourbest to resolve the[issue] as quickly aspossible.You aretotallyright.You’re right,you shouldn’tbe experiencingthat. I’m here tohelpI canunderstandhow thatwould bedifficultI would’vefelt the samein thissituation.I realize howupsettingthat wouldbeI want to makesure that I have afull understandingof what you’retelling me. I’mhearing that“I hear you, Yourconcerns are valid.And I apologize forthe inconvenienceyou’ve had toface.”I can totallysee why youwould beupset.You aretotally right.Frustrationat your endis justified.Here’s what Iunderstandabout theissue, am Iright?I hearwhatyou’resaying.If I were in yoursituation, Iwould feelexactly thesame way youdo. I understandyour feelings. I,myself, wasonce in thesame situation. ThatsoundsreallychallengingThatsoundslike it wasreally hardI can seehowdifficult thishas been. I see howthat's aproblemItsoundslike..I understandthat this hasmade thingsdifficult foryou. I hear you!I wouldfeel thesame way.If I’veunderstoodyou correctly,you’re havingtrouble with…I canunderstandhow thatwould befrustratingIf I’m gettingit correctly,you aresaying that…I understand that thisis a tough situationfor you to be in. I’llmake sure we do ourbest to resolve the[issue] as quickly aspossible.You aretotallyright.You’re right,you shouldn’tbe experiencingthat. I’m here tohelpI canunderstandhow thatwould bedifficultI would’vefelt the samein thissituation.I realize howupsettingthat wouldbeI want to makesure that I have afull understandingof what you’retelling me. I’mhearing that“I hear you, Yourconcerns are valid.And I apologize forthe inconvenienceyou’ve had toface.”I can totallysee why youwould beupset.You aretotally right.Frustrationat your endis justified.Here’s what Iunderstandabout theissue, am Iright?I hearwhatyou’resaying.If I were in yoursituation, Iwould feelexactly thesame way youdo. I understandyour feelings. I,myself, wasonce in thesame situation. ThatsoundsreallychallengingThatsoundslike it wasreally hardI can seehowdifficult thishas been. I see howthat's aproblemItsoundslike..I understandthat this hasmade thingsdifficult foryou. I hear you!I wouldfeel thesame way.

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. If I’ve understood you correctly, you’re having trouble with…
  2. I can understand how that would be frustrating
  3. If I’m getting it correctly, you are saying that…
  4. I understand that this is a tough situation for you to be in. I’ll make sure we do our best to resolve the [issue] as quickly as possible.
  5. You are totally right.
  6. You’re right, you shouldn’t be experiencing that. I’m here to help
  7. I can understand how that would be difficult
  8. I would’ve felt the same in this situation.
  9. I realize how upsetting that would be
  10. I want to make sure that I have a full understanding of what you’re telling me. I’m hearing that
  11. “I hear you, Your concerns are valid. And I apologize for the inconvenience you’ve had to face.”
  12. I can totally see why you would be upset.
  13. You are totally right. Frustration at your end is justified.
  14. Here’s what I understand about the issue, am I right?
  15. I hear what you’re saying.
  16. If I were in your situation, I would feel exactly the same way you do.
  17. I understand your feelings. I, myself, was once in the same situation.
  18. That sounds really challenging
  19. That sounds like it was really hard
  20. I can see how difficult this has been.
  21. I see how that's a problem
  22. It sounds like..
  23. I understand that this has made things difficult for you.
  24. I hear you! I would feel the same way.