(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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If I’ve understood you correctly, you’re having trouble with…
I understand that this has made things difficult for you.
I can understand how that would be frustrating
That sounds like it was really hard
You are totally right. Frustration at your end is justified.
If I’m getting it correctly, you are saying that…
I can totally see why you would be upset.
You are totally right.
I see how that's a problem
I hear what you’re saying.
I want to make sure that I have a full understanding of what you’re telling me. I’m hearing that
I realize how upsetting that would be
I can understand how that would be difficult
I would’ve felt the same in this situation.
You’re right, you shouldn’t be experiencing that. I’m here to help
Here’s what I understand about the issue, am I right?
I understand your feelings. I, myself, was once in the same situation.
I understand that this is a tough situation for you to be in. I’ll make sure we do our best to resolve the [issue] as quickly as possible.
I can see how difficult this has been.
I hear you! I would feel the same way.
That sounds really challenging
“I hear you, Your concerns are valid. And I apologize for the inconvenience you’ve had to face.”
If I were in your situation, I would feel exactly the same way you do.
