“I hear you, Yourconcerns are valid.And I apologize forthe inconvenienceyou’ve had toface.”I canunderstandhow thatwould befrustratingI can totallysee why youwould beupset.Itsoundslike..You aretotallyright.I can seehowdifficult thishas been. If I were in yoursituation, Iwould feelexactly thesame way youdo. Thatsoundslike it wasreally hardI want to makesure that I have afull understandingof what you’retelling me. I’mhearing thatI see howthat's aproblemI hearwhatyou’resaying.I understandthat this hasmade thingsdifficult foryou. If I’veunderstoodyou correctly,you’re havingtrouble with…I canunderstandhow thatwould bedifficultIf I’m gettingit correctly,you aresaying that…You’re right,you shouldn’tbe experiencingthat. I’m here tohelpThatsoundsreallychallengingHere’s what Iunderstandabout theissue, am Iright?I understand that thisis a tough situationfor you to be in. I’llmake sure we do ourbest to resolve the[issue] as quickly aspossible.I would’vefelt the samein thissituation.I hear you!I wouldfeel thesame way.You aretotally right.Frustrationat your endis justified.I realize howupsettingthat wouldbeI understandyour feelings. I,myself, wasonce in thesame situation. “I hear you, Yourconcerns are valid.And I apologize forthe inconvenienceyou’ve had toface.”I canunderstandhow thatwould befrustratingI can totallysee why youwould beupset.Itsoundslike..You aretotallyright.I can seehowdifficult thishas been. If I were in yoursituation, Iwould feelexactly thesame way youdo. Thatsoundslike it wasreally hardI want to makesure that I have afull understandingof what you’retelling me. I’mhearing thatI see howthat's aproblemI hearwhatyou’resaying.I understandthat this hasmade thingsdifficult foryou. If I’veunderstoodyou correctly,you’re havingtrouble with…I canunderstandhow thatwould bedifficultIf I’m gettingit correctly,you aresaying that…You’re right,you shouldn’tbe experiencingthat. I’m here tohelpThatsoundsreallychallengingHere’s what Iunderstandabout theissue, am Iright?I understand that thisis a tough situationfor you to be in. I’llmake sure we do ourbest to resolve the[issue] as quickly aspossible.I would’vefelt the samein thissituation.I hear you!I wouldfeel thesame way.You aretotally right.Frustrationat your endis justified.I realize howupsettingthat wouldbeI understandyour feelings. I,myself, wasonce in thesame situation. 

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I hear you, Your concerns are valid. And I apologize for the inconvenience you’ve had to face.”
  2. I can understand how that would be frustrating
  3. I can totally see why you would be upset.
  4. It sounds like..
  5. You are totally right.
  6. I can see how difficult this has been.
  7. If I were in your situation, I would feel exactly the same way you do.
  8. That sounds like it was really hard
  9. I want to make sure that I have a full understanding of what you’re telling me. I’m hearing that
  10. I see how that's a problem
  11. I hear what you’re saying.
  12. I understand that this has made things difficult for you.
  13. If I’ve understood you correctly, you’re having trouble with…
  14. I can understand how that would be difficult
  15. If I’m getting it correctly, you are saying that…
  16. You’re right, you shouldn’t be experiencing that. I’m here to help
  17. That sounds really challenging
  18. Here’s what I understand about the issue, am I right?
  19. I understand that this is a tough situation for you to be in. I’ll make sure we do our best to resolve the [issue] as quickly as possible.
  20. I would’ve felt the same in this situation.
  21. I hear you! I would feel the same way.
  22. You are totally right. Frustration at your end is justified.
  23. I realize how upsetting that would be
  24. I understand your feelings. I, myself, was once in the same situation.