I see howthat's aproblemI hearwhatyou’resaying.I understandthat this hasmade thingsdifficult foryou. If I’veunderstoodyou correctly,you’re havingtrouble with…I canunderstandhow thatwould bedifficultYou aretotallyright.I can totallysee why youwould beupset.I hear you!I wouldfeel thesame way.Thatsoundslike it wasreally hard“I hear you, Yourconcerns are valid.And I apologize forthe inconvenienceyou’ve had toface.”I understand that thisis a tough situationfor you to be in. I’llmake sure we do ourbest to resolve the[issue] as quickly aspossible.I realize howupsettingthat wouldbeI understandyour feelings. I,myself, wasonce in thesame situation. I can seehowdifficult thishas been. ThatsoundsreallychallengingI would’vefelt the samein thissituation.I want to makesure that I have afull understandingof what you’retelling me. I’mhearing thatItsoundslike..I canunderstandhow thatwould befrustratingYou’re right,you shouldn’tbe experiencingthat. I’m here tohelpIf I were in yoursituation, Iwould feelexactly thesame way youdo. If I’m gettingit correctly,you aresaying that…You aretotally right.Frustrationat your endis justified.Here’s what Iunderstandabout theissue, am Iright?I see howthat's aproblemI hearwhatyou’resaying.I understandthat this hasmade thingsdifficult foryou. If I’veunderstoodyou correctly,you’re havingtrouble with…I canunderstandhow thatwould bedifficultYou aretotallyright.I can totallysee why youwould beupset.I hear you!I wouldfeel thesame way.Thatsoundslike it wasreally hard“I hear you, Yourconcerns are valid.And I apologize forthe inconvenienceyou’ve had toface.”I understand that thisis a tough situationfor you to be in. I’llmake sure we do ourbest to resolve the[issue] as quickly aspossible.I realize howupsettingthat wouldbeI understandyour feelings. I,myself, wasonce in thesame situation. I can seehowdifficult thishas been. ThatsoundsreallychallengingI would’vefelt the samein thissituation.I want to makesure that I have afull understandingof what you’retelling me. I’mhearing thatItsoundslike..I canunderstandhow thatwould befrustratingYou’re right,you shouldn’tbe experiencingthat. I’m here tohelpIf I were in yoursituation, Iwould feelexactly thesame way youdo. If I’m gettingit correctly,you aresaying that…You aretotally right.Frustrationat your endis justified.Here’s what Iunderstandabout theissue, am Iright?

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I see how that's a problem
  2. I hear what you’re saying.
  3. I understand that this has made things difficult for you.
  4. If I’ve understood you correctly, you’re having trouble with…
  5. I can understand how that would be difficult
  6. You are totally right.
  7. I can totally see why you would be upset.
  8. I hear you! I would feel the same way.
  9. That sounds like it was really hard
  10. “I hear you, Your concerns are valid. And I apologize for the inconvenience you’ve had to face.”
  11. I understand that this is a tough situation for you to be in. I’ll make sure we do our best to resolve the [issue] as quickly as possible.
  12. I realize how upsetting that would be
  13. I understand your feelings. I, myself, was once in the same situation.
  14. I can see how difficult this has been.
  15. That sounds really challenging
  16. I would’ve felt the same in this situation.
  17. I want to make sure that I have a full understanding of what you’re telling me. I’m hearing that
  18. It sounds like..
  19. I can understand how that would be frustrating
  20. You’re right, you shouldn’t be experiencing that. I’m here to help
  21. If I were in your situation, I would feel exactly the same way you do.
  22. If I’m getting it correctly, you are saying that…
  23. You are totally right. Frustration at your end is justified.
  24. Here’s what I understand about the issue, am I right?