(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I understand that this is a tough situation for you to be in. I’ll make sure we do our best to resolve the [issue] as quickly as possible.
That sounds really challenging
I can totally see why you would be upset.
I understand that this has made things difficult for you.
I would’ve felt the same in this situation.
You’re right, you shouldn’t be experiencing that. I’m here to help
I realize how upsetting that would be
Here’s what I understand about the issue, am I right?
I hear you! I would feel the same way.
I hear what you’re saying.
I see how that's a problem
“I hear you, Your concerns are valid. And I apologize for the inconvenience you’ve had to face.”
I can understand how that would be difficult
I understand your feelings. I, myself, was once in the same situation.
I can see how difficult this has been.
If I’ve understood you correctly, you’re having trouble with…
You are totally right.
I want to make sure that I have a full understanding of what you’re telling me. I’m hearing that
You are totally right. Frustration at your end is justified.
If I were in your situation, I would feel exactly the same way you do.
