(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I hear you! I would feel the same way.
It sounds like..
I understand that this is a tough situation for you to be in. I’ll make sure we do our best to resolve the [issue] as quickly as possible.
If I’ve understood you correctly, you’re having trouble with…
I understand that this has made things difficult for you.
That sounds like it was really hard
I can see how difficult this has been.
I want to make sure that I have a full understanding of what you’re telling me. I’m hearing that
I see how that's a problem
I can understand how that would be frustrating
You’re right, you shouldn’t be experiencing that. I’m here to help
I can totally see why you would be upset.
You are totally right.
I can understand how that would be difficult
I would’ve felt the same in this situation.
I hear what you’re saying.
If I’m getting it correctly, you are saying that…
That sounds really challenging
If I were in your situation, I would feel exactly the same way you do.
Here’s what I understand about the issue, am I right?
You are totally right. Frustration at your end is justified.
I understand your feelings. I, myself, was once in the same situation.
I realize how upsetting that would be
“I hear you, Your concerns are valid. And I apologize for the inconvenience you’ve had to face.”
