ToolBox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. N-Timeline for issue resolution
2. G-Asking a clarifying question
3. I-Indirect Communication
4. N-Empathetic Phrase
5. B-Emotional communication
6. I-Assertive Communication
7. I-Data/Statistic provided
8. O-Lead to Manager Escalation
9. G-Self-example
10. G-Lead Escalation
11. G-1 example of how to prevent burnout
12. I-Inaccurate information provided
13. B-Verification issues
14. O-Multiple agents handling one ticket
15. O-Answering every question
16. G-Informal Communication
17. N-Formatting/Structure issues
18. O-Phone a friend example
19. N-Formal Communication
20. B-Addressing wrong person
21. I-A very long ticket
22. B-Typo / Spelling issue
23. O-Analytical Communication
24. B-Direct Communication