InaccurateinformationprovidedFormalCommunicationData/StatisticprovidedLead toManagerEscalationAsking aclarifyingquestionIndirectCommunicationAnsweringeveryquestionVerificationissuesTimelinefor issueresolutionInformalCommunicationSelf-exampleA verylongticketEmpatheticPhraseEmotionalcommunicationTypo /Spelling issueAssertiveCommunicationAnalyticalCommunicationAddressingwrongpersonMultipleagentshandlingone ticketDirectCommunicationPhone afriendexampleLeadEscalationFormatting/Structureissues1 exampleof how topreventburnoutInaccurateinformationprovidedFormalCommunicationData/StatisticprovidedLead toManagerEscalationAsking aclarifyingquestionIndirectCommunicationAnsweringeveryquestionVerificationissuesTimelinefor issueresolutionInformalCommunicationSelf-exampleA verylongticketEmpatheticPhraseEmotionalcommunicationTypo /Spelling issueAssertiveCommunicationAnalyticalCommunicationAddressingwrongpersonMultipleagentshandlingone ticketDirectCommunicationPhone afriendexampleLeadEscalationFormatting/Structureissues1 exampleof how topreventburnout

ToolBox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
I
4
O
5
G
6
I
7
O
8
B
9
N
10
G
11
G
12
I
13
N
14
B
15
B
16
I
17
O
18
B
19
O
20
B
21
O
22
G
23
N
24
G
  1. I-Inaccurate information provided
  2. N-Formal Communication
  3. I-Data/Statistic provided
  4. O-Lead to Manager Escalation
  5. G-Asking a clarifying question
  6. I-Indirect Communication
  7. O-Answering every question
  8. B-Verification issues
  9. N-Timeline for issue resolution
  10. G-Informal Communication
  11. G-Self-example
  12. I-A very long ticket
  13. N-Empathetic Phrase
  14. B-Emotional communication
  15. B-Typo / Spelling issue
  16. I-Assertive Communication
  17. O-Analytical Communication
  18. B-Addressing wrong person
  19. O-Multiple agents handling one ticket
  20. B-Direct Communication
  21. O-Phone a friend example
  22. G-Lead Escalation
  23. N-Formatting/Structure issues
  24. G-1 example of how to prevent burnout