ToolBox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. O-Multiple agents handling one ticket
2. G-Asking a clarifying question
3. N-Timeline for issue resolution
4. O-Answering every question
5. I-Assertive Communication
6. G-1 example of how to prevent burnout
7. G-Informal Communication
8. B-Verification issues
9. N-Formatting/Structure issues
10. N-Formal Communication
11. G-Self-example
12. B-Direct Communication
13. I-Indirect Communication
14. I-A very long ticket
15. B-Typo / Spelling issue
16. I-Inaccurate information provided
17. I-Data/Statistic provided
18. O-Phone a friend example
19. O-Lead to Manager Escalation
20. N-Empathetic Phrase
21. G-Lead Escalation
22. B-Addressing wrong person
23. O-Analytical Communication
24. B-Emotional communication