Inaccurate information provided Formal Communication Data/Statistic provided Lead to Manager Escalation Asking a clarifying question Indirect Communication Answering every question Verification issues Timeline for issue resolution Informal Communication Self- example A very long ticket Empathetic Phrase Emotional communication Typo / Spelling issue Assertive Communication Analytical Communication Addressing wrong person Multiple agents handling one ticket Direct Communication Phone a friend example Lead Escalation Formatting/Structure issues 1 example of how to prevent burnout Inaccurate information provided Formal Communication Data/Statistic provided Lead to Manager Escalation Asking a clarifying question Indirect Communication Answering every question Verification issues Timeline for issue resolution Informal Communication Self- example A very long ticket Empathetic Phrase Emotional communication Typo / Spelling issue Assertive Communication Analytical Communication Addressing wrong person Multiple agents handling one ticket Direct Communication Phone a friend example Lead Escalation Formatting/Structure issues 1 example of how to prevent burnout
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Inaccurate information provided
N-Formal Communication
I-Data/Statistic provided
O-Lead to Manager Escalation
G-Asking a clarifying question
I-Indirect Communication
O-Answering every question
B-Verification issues
N-Timeline for issue resolution
G-Informal Communication
G-Self-example
I-A very long ticket
N-Empathetic Phrase
B-Emotional communication
B-Typo / Spelling issue
I-Assertive Communication
O-Analytical Communication
B-Addressing wrong person
O-Multiple agents handling one ticket
B-Direct Communication
O-Phone a friend example
G-Lead Escalation
N-Formatting/Structure issues
G-1 example of how to prevent burnout