ToolBox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. N-Empathetic Phrase
2. O-Phone a friend example
3. O-Answering every question
4. O-Multiple agents handling one ticket
5. B-Typo / Spelling issue
6. N-Timeline for issue resolution
7. B-Verification issues
8. I-Data/Statistic provided
9. G-Informal Communication
10. O-Lead to Manager Escalation
11. I-Inaccurate information provided
12. N-Formal Communication
13. B-Emotional communication
14. B-Addressing wrong person
15. N-Formatting/Structure issues
16. G-1 example of how to prevent burnout
17. G-Asking a clarifying question
18. I-A very long ticket
19. B-Direct Communication
20. G-Lead Escalation
21. O-Analytical Communication
22. I-Indirect Communication
23. I-Assertive Communication
24. G-Self-example