ToolBox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. O-Analytical Communication
2. N-Formatting/Structure issues
3. B-Addressing wrong person
4. I-Inaccurate information provided
5. B-Direct Communication
6. G-Informal Communication
7. G-Self-example
8. O-Multiple agents handling one ticket
9. B-Emotional communication
10. I-Indirect Communication
11. G-1 example of how to prevent burnout
12. B-Verification issues
13. N-Formal Communication
14. I-Data/Statistic provided
15. G-Lead Escalation
16. I-Assertive Communication
17. N-Timeline for issue resolution
18. B-Typo / Spelling issue
19. I-A very long ticket
20. O-Lead to Manager Escalation
21. O-Answering every question
22. G-Asking a clarifying question
23. O-Phone a friend example
24. N-Empathetic Phrase