AnswerQuestion #5in theServicingThreadTook acall forUSAP NVAnswerQuestion #2in theServicingThreadTook acall forUSAP WASubmitted(or workedon) anescalationUsedproperclosing oncallAnswerQuestion #3in theServicingThreadAnswerQuestion #1in theServicingThreadTransferreda call (orused alanguageline)Wrap acall inunder 2minutesTook acall forUSAP FLYou had apatient who'sname startswith an CYou had apatient who'sname startswith an AYou had apatient who'sname startswith a SYou had apatient who'sname startswith an RTook acall forUSAP TNAnswerQuestion #6in theServicingThreadAnswerQuestion #4in theServicingThreadWrap acall inunder 1minuteThe wordAPPRECIATEwas used in acallHelpedanswer aquestionHelped apatient setup aPaymentPlanAnswerQuestion #7in theServicingThreadHandled acall in lessthan 5minutesAnswerQuestion #5in theServicingThreadTook acall forUSAP NVAnswerQuestion #2in theServicingThreadTook acall forUSAP WASubmitted(or workedon) anescalationUsedproperclosing oncallAnswerQuestion #3in theServicingThreadAnswerQuestion #1in theServicingThreadTransferreda call (orused alanguageline)Wrap acall inunder 2minutesTook acall forUSAP FLYou had apatient who'sname startswith an CYou had apatient who'sname startswith an AYou had apatient who'sname startswith a SYou had apatient who'sname startswith an RTook acall forUSAP TNAnswerQuestion #6in theServicingThreadAnswerQuestion #4in theServicingThreadWrap acall inunder 1minuteThe wordAPPRECIATEwas used in acallHelpedanswer aquestionHelped apatient setup aPaymentPlanAnswerQuestion #7in theServicingThreadHandled acall in lessthan 5minutes

FUN FRIDAY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer Question #5 in the Servicing Thread
  2. Took a call for USAP NV
  3. Answer Question #2 in the Servicing Thread
  4. Took a call for USAP WA
  5. Submitted (or worked on) an escalation
  6. Used proper closing on call
  7. Answer Question #3 in the Servicing Thread
  8. Answer Question #1 in the Servicing Thread
  9. Transferred a call (or used a language line)
  10. Wrap a call in under 2 minutes
  11. Took a call for USAP FL
  12. You had a patient who's name starts with an C
  13. You had a patient who's name starts with an A
  14. You had a patient who's name starts with a S
  15. You had a patient who's name starts with an R
  16. Took a call for USAP TN
  17. Answer Question #6 in the Servicing Thread
  18. Answer Question #4 in the Servicing Thread
  19. Wrap a call in under 1 minute
  20. The word APPRECIATE was used in a call
  21. Helped answer a question
  22. Helped a patient set up a Payment Plan
  23. Answer Question #7 in the Servicing Thread
  24. Handled a call in less than 5 minutes