Tone ofVoicePositiveLanguageandInteractionsAnticipateNeedsEncourageTeamMembersDon'tInterruptAcceptResponsibilityHelpWhenAsked orNeededSmileEmpathyProduct &JobKnowledgeTeamWorkEyeContactKeepPromisesAlwaysbePreparedFocuson thePositiveListen& ThinkHonostyIntroduceYourselfClearCommunicationLearn toMulti-taskAcceptFeedbackBePoliteHaveCompassionSelfAwarenessTone ofVoicePositiveLanguageandInteractionsAnticipateNeedsEncourageTeamMembersDon'tInterruptAcceptResponsibilityHelpWhenAsked orNeededSmileEmpathyProduct &JobKnowledgeTeamWorkEyeContactKeepPromisesAlwaysbePreparedFocuson thePositiveListen& ThinkHonostyIntroduceYourselfClearCommunicationLearn toMulti-taskAcceptFeedbackBePoliteHaveCompassionSelfAwareness

12 KEYS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tone of Voice
  2. Positive Language and Interactions
  3. Anticipate Needs
  4. Encourage Team Members
  5. Don't Interrupt
  6. Accept Responsibility
  7. Help When Asked or Needed
  8. Smile
  9. Empathy
  10. Product & Job Knowledge
  11. Team Work
  12. Eye Contact
  13. Keep Promises
  14. Always be Prepared
  15. Focus on the Positive
  16. Listen & Think
  17. Honosty
  18. Introduce Yourself
  19. Clear Communication
  20. Learn to Multi-task
  21. Accept Feedback
  22. Be Polite
  23. Have Compassion
  24. Self Awareness