AcceptResponsibilityEncourageTeamMembersAnticipateNeedsFocuson thePositiveIntroduceYourselfPositiveLanguageandInteractionsEmpathyBePoliteHelpWhenAsked orNeededProduct &JobKnowledgeSmileAcceptFeedbackTone ofVoiceSelfAwarenessLearn toMulti-taskKeepPromisesAlwaysbePreparedTeamWorkEyeContactClearCommunicationHonostyHaveCompassionDon'tInterruptListen& ThinkAcceptResponsibilityEncourageTeamMembersAnticipateNeedsFocuson thePositiveIntroduceYourselfPositiveLanguageandInteractionsEmpathyBePoliteHelpWhenAsked orNeededProduct &JobKnowledgeSmileAcceptFeedbackTone ofVoiceSelfAwarenessLearn toMulti-taskKeepPromisesAlwaysbePreparedTeamWorkEyeContactClearCommunicationHonostyHaveCompassionDon'tInterruptListen& Think

12 KEYS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Accept Responsibility
  2. Encourage Team Members
  3. Anticipate Needs
  4. Focus on the Positive
  5. Introduce Yourself
  6. Positive Language and Interactions
  7. Empathy
  8. Be Polite
  9. Help When Asked or Needed
  10. Product & Job Knowledge
  11. Smile
  12. Accept Feedback
  13. Tone of Voice
  14. Self Awareness
  15. Learn to Multi-task
  16. Keep Promises
  17. Always be Prepared
  18. Team Work
  19. Eye Contact
  20. Clear Communication
  21. Honosty
  22. Have Compassion
  23. Don't Interrupt
  24. Listen & Think