AnticipateNeedsTeamWorkAlwaysbePreparedDon'tInterruptEncourageTeamMembersEyeContactSmileListen& ThinkKeepPromisesAcceptFeedbackProduct &JobKnowledgeAcceptResponsibilityFocuson thePositiveClearCommunicationEmpathyHonostyIntroduceYourselfTone ofVoicePositiveLanguageandInteractionsHaveCompassionSelfAwarenessLearn toMulti-taskBePoliteHelpWhenAsked orNeededAnticipateNeedsTeamWorkAlwaysbePreparedDon'tInterruptEncourageTeamMembersEyeContactSmileListen& ThinkKeepPromisesAcceptFeedbackProduct &JobKnowledgeAcceptResponsibilityFocuson thePositiveClearCommunicationEmpathyHonostyIntroduceYourselfTone ofVoicePositiveLanguageandInteractionsHaveCompassionSelfAwarenessLearn toMulti-taskBePoliteHelpWhenAsked orNeeded

12 KEYS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Anticipate Needs
  2. Team Work
  3. Always be Prepared
  4. Don't Interrupt
  5. Encourage Team Members
  6. Eye Contact
  7. Smile
  8. Listen & Think
  9. Keep Promises
  10. Accept Feedback
  11. Product & Job Knowledge
  12. Accept Responsibility
  13. Focus on the Positive
  14. Clear Communication
  15. Empathy
  16. Honosty
  17. Introduce Yourself
  18. Tone of Voice
  19. Positive Language and Interactions
  20. Have Compassion
  21. Self Awareness
  22. Learn to Multi-task
  23. Be Polite
  24. Help When Asked or Needed