(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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The customer lives in California
Transferred call to another department
The customer mentions the weather
The customer compliments you on the call
Mentioned Case Strengthening Docs
Mentioned Case Strengthening Docs
The customer agrees to contact the merchant
Asked the customer how they're doing
Called GURU
The customer lives in Virginia
The customer mentions a family member on the call
Mentioned Case Strengthening Docs
Read the text disclosure
The customer mentions the hold time
Resolved fraud concern
Complete a merchant block
The customer asks how you're doing
Compliment Call
Customer lives in Washington
Mentioned $0 Fraud Liability Policy
Mentioned Case Strengthening Docs
Initiated a dispute
Talked about rewards
The customer lives in Florida
Mentioned Case Strengthening Docs
Customer lives in Hawaii
Mention customer loyalty (thank you for being part of Cap 1 for 5 years)
