(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Asked the customer how they're doing
The customer mentions a family member on the call
Customer lives in Hawaii
Mentioned Case Strengthening Docs
You branded the partnership account
Compliment Call
Transferred call to another department
Initiated a dispute
The customer agrees to contact the merchant
Complete a merchant block
Mentioned Case Strengthening Docs
Read the text disclosure
The customer lives in Virginia
The customer mentions the weather
Mentioned Case Strengthening Docs
Mentioned Case Strengthening Docs
Talked about rewards
Mentioned Case Strengthening Docs
The customer lives in Florida
Mentioned $0 Fraud Liability Policy
Resolved fraud concern
Mentioned Case Strengthening Docs
Called GURU
The customer compliments you on the call
The customer mentions the hold time
Customer lives in Washington
The customer asks how you're doing
Mention customer loyalty (thank you for being part of Cap 1 for 5 years)
