I amhere foryouI understandhow that canbe worrisome.I'd love to helpwith this.I can't evenimaginegoing throughsomethinglike that.I wouldbe upsettoo.If I were in yoursituation, Iwould feelexactly thesame way youdo.That would bedisappointing,especiallywhen…I am sorrythis is thesituationyou are inI can seewhy thatmade youangry.Customer, Irealize theimportanceofI realizehowcomplicatedit is to…Customer, Icompletelyunderstand thefrustration inthis situationI’m happyto listenany timeThat'swhat I amhere forThis situationisunacceptableto us too.I can seehow thatwould bedifficult.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I canimagine howfrustratingthat wouldbe.I amhere foryouI understandhow that canbe worrisome.I'd love to helpwith this.I can't evenimaginegoing throughsomethinglike that.I wouldbe upsettoo.If I were in yoursituation, Iwould feelexactly thesame way youdo.That would bedisappointing,especiallywhen…I am sorrythis is thesituationyou are inI can seewhy thatmade youangry.Customer, Irealize theimportanceofI realizehowcomplicatedit is to…Customer, Icompletelyunderstand thefrustration inthis situationI’m happyto listenany timeThat'swhat I amhere forThis situationisunacceptableto us too.I can seehow thatwould bedifficult.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I canimagine howfrustratingthat wouldbe.

Empathy Statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I am here for you
  2. I understand how that can be worrisome. I'd love to help with this.
  3. I can't even imagine going through something like that.
  4. I would be upset too.
  5. If I were in your situation, I would feel exactly the same way you do.
  6. That would be disappointing, especially when…
  7. I am sorry this is the situation you are in
  8. I can see why that made you angry.
  9. Customer, I realize the importance of
  10. I realize how complicated it is to…
  11. Customer, I completely understand the frustration in this situation
  12. I’m happy to listen any time
  13. That's what I am here for
  14. This situation is unacceptable to us too.
  15. I can see how that would be difficult.
  16. If I were in your situation, I would be asking the same questions you are.
  17. I can imagine how frustrating that would be.