I can seewhy thatmade youangry.This situationisunacceptableto us too.I’m happyto listenany timeI can't evenimaginegoing throughsomethinglike that.I can seehow thatwould bedifficult.I realizehowcomplicatedit is to…That would bedisappointing,especiallywhen…That'swhat I amhere forCustomer, Icompletelyunderstand thefrustration inthis situationCustomer, Irealize theimportanceofI canimagine howfrustratingthat wouldbe.I wouldbe upsettoo.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I amhere foryouIf I were in yoursituation, Iwould feelexactly thesame way youdo.I am sorrythis is thesituationyou are inI understandhow that canbe worrisome.I'd love to helpwith this.I can seewhy thatmade youangry.This situationisunacceptableto us too.I’m happyto listenany timeI can't evenimaginegoing throughsomethinglike that.I can seehow thatwould bedifficult.I realizehowcomplicatedit is to…That would bedisappointing,especiallywhen…That'swhat I amhere forCustomer, Icompletelyunderstand thefrustration inthis situationCustomer, Irealize theimportanceofI canimagine howfrustratingthat wouldbe.I wouldbe upsettoo.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I amhere foryouIf I were in yoursituation, Iwould feelexactly thesame way youdo.I am sorrythis is thesituationyou are inI understandhow that canbe worrisome.I'd love to helpwith this.

Empathy Statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can see why that made you angry.
  2. This situation is unacceptable to us too.
  3. I’m happy to listen any time
  4. I can't even imagine going through something like that.
  5. I can see how that would be difficult.
  6. I realize how complicated it is to…
  7. That would be disappointing, especially when…
  8. That's what I am here for
  9. Customer, I completely understand the frustration in this situation
  10. Customer, I realize the importance of
  11. I can imagine how frustrating that would be.
  12. I would be upset too.
  13. If I were in your situation, I would be asking the same questions you are.
  14. I am here for you
  15. If I were in your situation, I would feel exactly the same way you do.
  16. I am sorry this is the situation you are in
  17. I understand how that can be worrisome. I'd love to help with this.