I’m happyto listenany timeCustomer, Irealize theimportanceofI am sorrythis is thesituationyou are inI canimagine howfrustratingthat wouldbe.This situationisunacceptableto us too.I can seewhy thatmade youangry.I understandhow that canbe worrisome.I'd love to helpwith this.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I amhere foryouThat would bedisappointing,especiallywhen…That'swhat I amhere forI realizehowcomplicatedit is to…I wouldbe upsettoo.I can't evenimaginegoing throughsomethinglike that.If I were in yoursituation, Iwould feelexactly thesame way youdo.Customer, Icompletelyunderstand thefrustration inthis situationI can seehow thatwould bedifficult.I’m happyto listenany timeCustomer, Irealize theimportanceofI am sorrythis is thesituationyou are inI canimagine howfrustratingthat wouldbe.This situationisunacceptableto us too.I can seewhy thatmade youangry.I understandhow that canbe worrisome.I'd love to helpwith this.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I amhere foryouThat would bedisappointing,especiallywhen…That'swhat I amhere forI realizehowcomplicatedit is to…I wouldbe upsettoo.I can't evenimaginegoing throughsomethinglike that.If I were in yoursituation, Iwould feelexactly thesame way youdo.Customer, Icompletelyunderstand thefrustration inthis situationI can seehow thatwould bedifficult.

Empathy Statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I’m happy to listen any time
  2. Customer, I realize the importance of
  3. I am sorry this is the situation you are in
  4. I can imagine how frustrating that would be.
  5. This situation is unacceptable to us too.
  6. I can see why that made you angry.
  7. I understand how that can be worrisome. I'd love to help with this.
  8. If I were in your situation, I would be asking the same questions you are.
  9. I am here for you
  10. That would be disappointing, especially when…
  11. That's what I am here for
  12. I realize how complicated it is to…
  13. I would be upset too.
  14. I can't even imagine going through something like that.
  15. If I were in your situation, I would feel exactly the same way you do.
  16. Customer, I completely understand the frustration in this situation
  17. I can see how that would be difficult.