I understandhow that canbe worrisome.I'd love to helpwith this.I can't evenimaginegoing throughsomethinglike that.I amhere foryouThat would bedisappointing,especiallywhen…Customer, Icompletelyunderstand thefrustration inthis situationCustomer, Irealize theimportanceofI can seehow thatwould bedifficult.I am sorrythis is thesituationyou are inI can seewhy thatmade youangry.I realizehowcomplicatedit is to…I wouldbe upsettoo.This situationisunacceptableto us too.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I’m happyto listenany timeThat'swhat I amhere forI canimagine howfrustratingthat wouldbe.If I were in yoursituation, Iwould feelexactly thesame way youdo.I understandhow that canbe worrisome.I'd love to helpwith this.I can't evenimaginegoing throughsomethinglike that.I amhere foryouThat would bedisappointing,especiallywhen…Customer, Icompletelyunderstand thefrustration inthis situationCustomer, Irealize theimportanceofI can seehow thatwould bedifficult.I am sorrythis is thesituationyou are inI can seewhy thatmade youangry.I realizehowcomplicatedit is to…I wouldbe upsettoo.This situationisunacceptableto us too.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I’m happyto listenany timeThat'swhat I amhere forI canimagine howfrustratingthat wouldbe.If I were in yoursituation, Iwould feelexactly thesame way youdo.

Empathy Statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
  1. I understand how that can be worrisome. I'd love to help with this.
  2. I can't even imagine going through something like that.
  3. I am here for you
  4. That would be disappointing, especially when…
  5. Customer, I completely understand the frustration in this situation
  6. Customer, I realize the importance of
  7. I can see how that would be difficult.
  8. I am sorry this is the situation you are in
  9. I can see why that made you angry.
  10. I realize how complicated it is to…
  11. I would be upset too.
  12. This situation is unacceptable to us too.
  13. If I were in your situation, I would be asking the same questions you are.
  14. I’m happy to listen any time
  15. That's what I am here for
  16. I can imagine how frustrating that would be.
  17. If I were in your situation, I would feel exactly the same way you do.