If I were in yoursituation, I wouldbe asking thesame questionsyou are.I can't evenimaginegoing throughsomethinglike that.I realizehowcomplicatedit is to…If I were in yoursituation, Iwould feelexactly thesame way youdo.I can seehow thatwould bedifficult.I can seewhy thatmade youangry.I amhere foryouI understandhow that canbe worrisome.I'd love to helpwith this.This situationisunacceptableto us too.Customer, Irealize theimportanceofI am sorrythis is thesituationyou are inCustomer, Icompletelyunderstand thefrustration inthis situationThat'swhat I amhere forI canimagine howfrustratingthat wouldbe.That would bedisappointing,especiallywhen…I wouldbe upsettoo.I’m happyto listenany timeIf I were in yoursituation, I wouldbe asking thesame questionsyou are.I can't evenimaginegoing throughsomethinglike that.I realizehowcomplicatedit is to…If I were in yoursituation, Iwould feelexactly thesame way youdo.I can seehow thatwould bedifficult.I can seewhy thatmade youangry.I amhere foryouI understandhow that canbe worrisome.I'd love to helpwith this.This situationisunacceptableto us too.Customer, Irealize theimportanceofI am sorrythis is thesituationyou are inCustomer, Icompletelyunderstand thefrustration inthis situationThat'swhat I amhere forI canimagine howfrustratingthat wouldbe.That would bedisappointing,especiallywhen…I wouldbe upsettoo.I’m happyto listenany time

Empathy Statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If I were in your situation, I would be asking the same questions you are.
  2. I can't even imagine going through something like that.
  3. I realize how complicated it is to…
  4. If I were in your situation, I would feel exactly the same way you do.
  5. I can see how that would be difficult.
  6. I can see why that made you angry.
  7. I am here for you
  8. I understand how that can be worrisome. I'd love to help with this.
  9. This situation is unacceptable to us too.
  10. Customer, I realize the importance of
  11. I am sorry this is the situation you are in
  12. Customer, I completely understand the frustration in this situation
  13. That's what I am here for
  14. I can imagine how frustrating that would be.
  15. That would be disappointing, especially when…
  16. I would be upset too.
  17. I’m happy to listen any time