If I were in yoursituation, Iwould feelexactly thesame way youdo.I can seewhy thatmade youangry.I understandhow that canbe worrisome.I'd love to helpwith this.I can't evenimaginegoing throughsomethinglike that.I wouldbe upsettoo.I amhere foryouI am sorrythis is thesituationyou are inThis situationisunacceptableto us too.Customer, Irealize theimportanceofThat would bedisappointing,especiallywhen…I realizehowcomplicatedit is to…That'swhat I amhere forIf I were in yoursituation, I wouldbe asking thesame questionsyou are.Customer, Icompletelyunderstand thefrustration inthis situationI’m happyto listenany timeI can seehow thatwould bedifficult.I canimagine howfrustratingthat wouldbe.If I were in yoursituation, Iwould feelexactly thesame way youdo.I can seewhy thatmade youangry.I understandhow that canbe worrisome.I'd love to helpwith this.I can't evenimaginegoing throughsomethinglike that.I wouldbe upsettoo.I amhere foryouI am sorrythis is thesituationyou are inThis situationisunacceptableto us too.Customer, Irealize theimportanceofThat would bedisappointing,especiallywhen…I realizehowcomplicatedit is to…That'swhat I amhere forIf I were in yoursituation, I wouldbe asking thesame questionsyou are.Customer, Icompletelyunderstand thefrustration inthis situationI’m happyto listenany timeI can seehow thatwould bedifficult.I canimagine howfrustratingthat wouldbe.

Empathy Statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If I were in your situation, I would feel exactly the same way you do.
  2. I can see why that made you angry.
  3. I understand how that can be worrisome. I'd love to help with this.
  4. I can't even imagine going through something like that.
  5. I would be upset too.
  6. I am here for you
  7. I am sorry this is the situation you are in
  8. This situation is unacceptable to us too.
  9. Customer, I realize the importance of
  10. That would be disappointing, especially when…
  11. I realize how complicated it is to…
  12. That's what I am here for
  13. If I were in your situation, I would be asking the same questions you are.
  14. Customer, I completely understand the frustration in this situation
  15. I’m happy to listen any time
  16. I can see how that would be difficult.
  17. I can imagine how frustrating that would be.