If I were in yoursituation, I wouldbe asking thesame questionsyou are.Customer, Icompletelyunderstand thefrustration inthis situationI can seewhy thatmade youangry.That would bedisappointing,especiallywhen…Customer, Irealize theimportanceofThat'swhat I amhere forI can't evenimaginegoing throughsomethinglike that.This situationisunacceptableto us too.I am sorrythis is thesituationyou are inI wouldbe upsettoo.I’m happyto listenany timeI can seehow thatwould bedifficult.I amhere foryouI understandhow that canbe worrisome.I'd love to helpwith this.I realizehowcomplicatedit is to…If I were in yoursituation, Iwould feelexactly thesame way youdo.I canimagine howfrustratingthat wouldbe.If I were in yoursituation, I wouldbe asking thesame questionsyou are.Customer, Icompletelyunderstand thefrustration inthis situationI can seewhy thatmade youangry.That would bedisappointing,especiallywhen…Customer, Irealize theimportanceofThat'swhat I amhere forI can't evenimaginegoing throughsomethinglike that.This situationisunacceptableto us too.I am sorrythis is thesituationyou are inI wouldbe upsettoo.I’m happyto listenany timeI can seehow thatwould bedifficult.I amhere foryouI understandhow that canbe worrisome.I'd love to helpwith this.I realizehowcomplicatedit is to…If I were in yoursituation, Iwould feelexactly thesame way youdo.I canimagine howfrustratingthat wouldbe.

Empathy Statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If I were in your situation, I would be asking the same questions you are.
  2. Customer, I completely understand the frustration in this situation
  3. I can see why that made you angry.
  4. That would be disappointing, especially when…
  5. Customer, I realize the importance of
  6. That's what I am here for
  7. I can't even imagine going through something like that.
  8. This situation is unacceptable to us too.
  9. I am sorry this is the situation you are in
  10. I would be upset too.
  11. I’m happy to listen any time
  12. I can see how that would be difficult.
  13. I am here for you
  14. I understand how that can be worrisome. I'd love to help with this.
  15. I realize how complicated it is to…
  16. If I were in your situation, I would feel exactly the same way you do.
  17. I can imagine how frustrating that would be.