This situationisunacceptableto us too.I amhere foryouI wouldbe upsettoo.I canimagine howfrustratingthat wouldbe.I can seehow thatwould bedifficult.I realizehowcomplicatedit is to…If I were in yoursituation, I wouldbe asking thesame questionsyou are.If I were in yoursituation, Iwould feelexactly thesame way youdo.Customer, Icompletelyunderstand thefrustration inthis situationThat would bedisappointing,especiallywhen…I am sorrythis is thesituationyou are inThat'swhat I amhere forI can't evenimaginegoing throughsomethinglike that.I understandhow that canbe worrisome.I'd love to helpwith this.I’m happyto listenany timeI can seewhy thatmade youangry.Customer, Irealize theimportanceofThis situationisunacceptableto us too.I amhere foryouI wouldbe upsettoo.I canimagine howfrustratingthat wouldbe.I can seehow thatwould bedifficult.I realizehowcomplicatedit is to…If I were in yoursituation, I wouldbe asking thesame questionsyou are.If I were in yoursituation, Iwould feelexactly thesame way youdo.Customer, Icompletelyunderstand thefrustration inthis situationThat would bedisappointing,especiallywhen…I am sorrythis is thesituationyou are inThat'swhat I amhere forI can't evenimaginegoing throughsomethinglike that.I understandhow that canbe worrisome.I'd love to helpwith this.I’m happyto listenany timeI can seewhy thatmade youangry.Customer, Irealize theimportanceof

Empathy Statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. This situation is unacceptable to us too.
  2. I am here for you
  3. I would be upset too.
  4. I can imagine how frustrating that would be.
  5. I can see how that would be difficult.
  6. I realize how complicated it is to…
  7. If I were in your situation, I would be asking the same questions you are.
  8. If I were in your situation, I would feel exactly the same way you do.
  9. Customer, I completely understand the frustration in this situation
  10. That would be disappointing, especially when…
  11. I am sorry this is the situation you are in
  12. That's what I am here for
  13. I can't even imagine going through something like that.
  14. I understand how that can be worrisome. I'd love to help with this.
  15. I’m happy to listen any time
  16. I can see why that made you angry.
  17. Customer, I realize the importance of