I can seehow thatwould bedifficult.I am sorrythis is thesituationyou are inIf I were in yoursituation, Iwould feelexactly thesame way youdo.I can seewhy thatmade youangry.That'swhat I amhere forIf I were in yoursituation, I wouldbe asking thesame questionsyou are.I’m happyto listenany timeI amhere foryouI understandhow that canbe worrisome.I'd love to helpwith this.I realizehowcomplicatedit is to…Customer, Icompletelyunderstand thefrustration inthis situationThat would bedisappointing,especiallywhen…Customer, Irealize theimportanceofI can't evenimaginegoing throughsomethinglike that.This situationisunacceptableto us too.I canimagine howfrustratingthat wouldbe.I wouldbe upsettoo.I can seehow thatwould bedifficult.I am sorrythis is thesituationyou are inIf I were in yoursituation, Iwould feelexactly thesame way youdo.I can seewhy thatmade youangry.That'swhat I amhere forIf I were in yoursituation, I wouldbe asking thesame questionsyou are.I’m happyto listenany timeI amhere foryouI understandhow that canbe worrisome.I'd love to helpwith this.I realizehowcomplicatedit is to…Customer, Icompletelyunderstand thefrustration inthis situationThat would bedisappointing,especiallywhen…Customer, Irealize theimportanceofI can't evenimaginegoing throughsomethinglike that.This situationisunacceptableto us too.I canimagine howfrustratingthat wouldbe.I wouldbe upsettoo.

Empathy Statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can see how that would be difficult.
  2. I am sorry this is the situation you are in
  3. If I were in your situation, I would feel exactly the same way you do.
  4. I can see why that made you angry.
  5. That's what I am here for
  6. If I were in your situation, I would be asking the same questions you are.
  7. I’m happy to listen any time
  8. I am here for you
  9. I understand how that can be worrisome. I'd love to help with this.
  10. I realize how complicated it is to…
  11. Customer, I completely understand the frustration in this situation
  12. That would be disappointing, especially when…
  13. Customer, I realize the importance of
  14. I can't even imagine going through something like that.
  15. This situation is unacceptable to us too.
  16. I can imagine how frustrating that would be.
  17. I would be upset too.