I’m happyto listenany timeI amhere foryouThis situationisunacceptableto us too.I canimagine howfrustratingthat wouldbe.That'swhat I amhere forI understandhow that canbe worrisome.I'd love to helpwith this.That would bedisappointing,especiallywhen…If I were in yoursituation, I wouldbe asking thesame questionsyou are.I am sorrythis is thesituationyou are inI can seewhy thatmade youangry.Customer, Icompletelyunderstand thefrustration inthis situationI wouldbe upsettoo.Customer, Irealize theimportanceofI can seehow thatwould bedifficult.I can't evenimaginegoing throughsomethinglike that.If I were in yoursituation, Iwould feelexactly thesame way youdo.I realizehowcomplicatedit is to…I’m happyto listenany timeI amhere foryouThis situationisunacceptableto us too.I canimagine howfrustratingthat wouldbe.That'swhat I amhere forI understandhow that canbe worrisome.I'd love to helpwith this.That would bedisappointing,especiallywhen…If I were in yoursituation, I wouldbe asking thesame questionsyou are.I am sorrythis is thesituationyou are inI can seewhy thatmade youangry.Customer, Icompletelyunderstand thefrustration inthis situationI wouldbe upsettoo.Customer, Irealize theimportanceofI can seehow thatwould bedifficult.I can't evenimaginegoing throughsomethinglike that.If I were in yoursituation, Iwould feelexactly thesame way youdo.I realizehowcomplicatedit is to…

Empathy Statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I’m happy to listen any time
  2. I am here for you
  3. This situation is unacceptable to us too.
  4. I can imagine how frustrating that would be.
  5. That's what I am here for
  6. I understand how that can be worrisome. I'd love to help with this.
  7. That would be disappointing, especially when…
  8. If I were in your situation, I would be asking the same questions you are.
  9. I am sorry this is the situation you are in
  10. I can see why that made you angry.
  11. Customer, I completely understand the frustration in this situation
  12. I would be upset too.
  13. Customer, I realize the importance of
  14. I can see how that would be difficult.
  15. I can't even imagine going through something like that.
  16. If I were in your situation, I would feel exactly the same way you do.
  17. I realize how complicated it is to…