I understandhow that canbe worrisome.I'd love to helpwith this.Customer, Irealize theimportanceofI realizehowcomplicatedit is to…If I were in yoursituation, Iwould feelexactly thesame way youdo.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I can seehow thatwould bedifficult.I’m happyto listenany timeThat'swhat I amhere forI can seewhy thatmade youangry.I canimagine howfrustratingthat wouldbe.I am sorrythis is thesituationyou are inThis situationisunacceptableto us too.Customer, Icompletelyunderstand thefrustration inthis situationI amhere foryouI wouldbe upsettoo.That would bedisappointing,especiallywhen…I can't evenimaginegoing throughsomethinglike that.I understandhow that canbe worrisome.I'd love to helpwith this.Customer, Irealize theimportanceofI realizehowcomplicatedit is to…If I were in yoursituation, Iwould feelexactly thesame way youdo.If I were in yoursituation, I wouldbe asking thesame questionsyou are.I can seehow thatwould bedifficult.I’m happyto listenany timeThat'swhat I amhere forI can seewhy thatmade youangry.I canimagine howfrustratingthat wouldbe.I am sorrythis is thesituationyou are inThis situationisunacceptableto us too.Customer, Icompletelyunderstand thefrustration inthis situationI amhere foryouI wouldbe upsettoo.That would bedisappointing,especiallywhen…I can't evenimaginegoing throughsomethinglike that.

Empathy Statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I understand how that can be worrisome. I'd love to help with this.
  2. Customer, I realize the importance of
  3. I realize how complicated it is to…
  4. If I were in your situation, I would feel exactly the same way you do.
  5. If I were in your situation, I would be asking the same questions you are.
  6. I can see how that would be difficult.
  7. I’m happy to listen any time
  8. That's what I am here for
  9. I can see why that made you angry.
  10. I can imagine how frustrating that would be.
  11. I am sorry this is the situation you are in
  12. This situation is unacceptable to us too.
  13. Customer, I completely understand the frustration in this situation
  14. I am here for you
  15. I would be upset too.
  16. That would be disappointing, especially when…
  17. I can't even imagine going through something like that.