If I were in yoursituation, Iwould feelexactly thesame way youdo.I can't evenimaginegoing throughsomethinglike that.I realizehowcomplicatedit is to…Customer, Icompletelyunderstand thefrustration inthis situationIf I were in yoursituation, I wouldbe asking thesame questionsyou are.I understandhow that canbe worrisome.I'd love to helpwith this.Customer, Irealize theimportanceofThat would bedisappointing,especiallywhen…This situationisunacceptableto us too.I am sorrythis is thesituationyou are inI’m happyto listenany timeI can seewhy thatmade youangry.I canimagine howfrustratingthat wouldbe.That'swhat I amhere forI wouldbe upsettoo.I amhere foryouI can seehow thatwould bedifficult.If I were in yoursituation, Iwould feelexactly thesame way youdo.I can't evenimaginegoing throughsomethinglike that.I realizehowcomplicatedit is to…Customer, Icompletelyunderstand thefrustration inthis situationIf I were in yoursituation, I wouldbe asking thesame questionsyou are.I understandhow that canbe worrisome.I'd love to helpwith this.Customer, Irealize theimportanceofThat would bedisappointing,especiallywhen…This situationisunacceptableto us too.I am sorrythis is thesituationyou are inI’m happyto listenany timeI can seewhy thatmade youangry.I canimagine howfrustratingthat wouldbe.That'swhat I amhere forI wouldbe upsettoo.I amhere foryouI can seehow thatwould bedifficult.

Empathy Statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
  1. If I were in your situation, I would feel exactly the same way you do.
  2. I can't even imagine going through something like that.
  3. I realize how complicated it is to…
  4. Customer, I completely understand the frustration in this situation
  5. If I were in your situation, I would be asking the same questions you are.
  6. I understand how that can be worrisome. I'd love to help with this.
  7. Customer, I realize the importance of
  8. That would be disappointing, especially when…
  9. This situation is unacceptable to us too.
  10. I am sorry this is the situation you are in
  11. I’m happy to listen any time
  12. I can see why that made you angry.
  13. I can imagine how frustrating that would be.
  14. That's what I am here for
  15. I would be upset too.
  16. I am here for you
  17. I can see how that would be difficult.