I can't evenimaginegoing throughsomethinglike that.I realizehowcomplicatedit is to…That would bedisappointing,especiallywhen…I can seehow thatwould bedifficult.I understandhow that canbe worrisome.I'd love to helpwith this.Customer, Icompletelyunderstand thefrustration inthis situationCustomer, Irealize theimportanceofIf I were in yoursituation, Iwould feelexactly thesame way youdo.I can seewhy thatmade youangry.I canimagine howfrustratingthat wouldbe.I am sorrythis is thesituationyou are inI wouldbe upsettoo.I amhere foryouI’m happyto listenany timeThis situationisunacceptableto us too.If I were in yoursituation, I wouldbe asking thesame questionsyou are.That'swhat I amhere forI can't evenimaginegoing throughsomethinglike that.I realizehowcomplicatedit is to…That would bedisappointing,especiallywhen…I can seehow thatwould bedifficult.I understandhow that canbe worrisome.I'd love to helpwith this.Customer, Icompletelyunderstand thefrustration inthis situationCustomer, Irealize theimportanceofIf I were in yoursituation, Iwould feelexactly thesame way youdo.I can seewhy thatmade youangry.I canimagine howfrustratingthat wouldbe.I am sorrythis is thesituationyou are inI wouldbe upsettoo.I amhere foryouI’m happyto listenany timeThis situationisunacceptableto us too.If I were in yoursituation, I wouldbe asking thesame questionsyou are.That'swhat I amhere for

Empathy Statements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can't even imagine going through something like that.
  2. I realize how complicated it is to…
  3. That would be disappointing, especially when…
  4. I can see how that would be difficult.
  5. I understand how that can be worrisome. I'd love to help with this.
  6. Customer, I completely understand the frustration in this situation
  7. Customer, I realize the importance of
  8. If I were in your situation, I would feel exactly the same way you do.
  9. I can see why that made you angry.
  10. I can imagine how frustrating that would be.
  11. I am sorry this is the situation you are in
  12. I would be upset too.
  13. I am here for you
  14. I’m happy to listen any time
  15. This situation is unacceptable to us too.
  16. If I were in your situation, I would be asking the same questions you are.
  17. That's what I am here for