identifythesymptomsdiagnosethe faultwon'tstarthandlecustomercallsstayon lineout oforderspeakupescalate theproblem tothesupervisorgive afullrefundbrokedownpushintoterminatea callscrewinnotworkingproperlywriteoffmoresatisfiedbatteryis deadkeepscrashingputthrougharrange avisit fromourtechniciansort outaproblemtalk thecustomerthrough theprocessgetthroughliftoutexchangetheproductidentifythesymptomsdiagnosethe faultwon'tstarthandlecustomercallsstayon lineout oforderspeakupescalate theproblem tothesupervisorgive afullrefundbrokedownpushintoterminatea callscrewinnotworkingproperlywriteoffmoresatisfiedbatteryis deadkeepscrashingputthrougharrange avisit fromourtechniciansort outaproblemtalk thecustomerthrough theprocessgetthroughliftoutexchangetheproduct

B2 UNIT 2 WORDS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. identify the symptoms
  2. diagnose the fault
  3. won't start
  4. handle customer calls
  5. stay on line
  6. out of order
  7. speak up
  8. escalate the problem to the supervisor
  9. give a full refund
  10. broke down
  11. push into
  12. terminate a call
  13. screw in
  14. not working properly
  15. write off
  16. more satisfied
  17. battery is dead
  18. keeps crashing
  19. put through
  20. arrange a visit from our technician
  21. sort out a problem
  22. talk the customer through the process
  23. get through
  24. lift out
  25. exchange the product