identifythesymptomspushintodiagnosethe faultnotworkingproperlyarrange avisit fromourtechnicianliftoutwriteoffgetthroughexchangetheproductkeepscrashingout oforderterminatea callscrewinspeakupsort outaproblemhandlecustomercallsmoresatisfiedbrokedownwon'tstartescalate theproblem tothesupervisortalk thecustomerthrough theprocessbatteryis deadputthroughstayon linegive afullrefundidentifythesymptomspushintodiagnosethe faultnotworkingproperlyarrange avisit fromourtechnicianliftoutwriteoffgetthroughexchangetheproductkeepscrashingout oforderterminatea callscrewinspeakupsort outaproblemhandlecustomercallsmoresatisfiedbrokedownwon'tstartescalate theproblem tothesupervisortalk thecustomerthrough theprocessbatteryis deadputthroughstayon linegive afullrefund

B2 UNIT 2 WORDS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. identify the symptoms
  2. push into
  3. diagnose the fault
  4. not working properly
  5. arrange a visit from our technician
  6. lift out
  7. write off
  8. get through
  9. exchange the product
  10. keeps crashing
  11. out of order
  12. terminate a call
  13. screw in
  14. speak up
  15. sort out a problem
  16. handle customer calls
  17. more satisfied
  18. broke down
  19. won't start
  20. escalate the problem to the supervisor
  21. talk the customer through the process
  22. battery is dead
  23. put through
  24. stay on line
  25. give a full refund