exchangetheproductterminatea calldiagnosethe faultpushintokeepscrashingscrewintalk thecustomerthrough theprocesswon'tstartgive afullrefundsort outaproblemstayon linegetthroughbatteryis deadnotworkingproperlyarrange avisit fromourtechnicianout ofordermoresatisfiedputthroughwriteoffliftoutbrokedownescalate theproblem tothesupervisorspeakupidentifythesymptomshandlecustomercallsexchangetheproductterminatea calldiagnosethe faultpushintokeepscrashingscrewintalk thecustomerthrough theprocesswon'tstartgive afullrefundsort outaproblemstayon linegetthroughbatteryis deadnotworkingproperlyarrange avisit fromourtechnicianout ofordermoresatisfiedputthroughwriteoffliftoutbrokedownescalate theproblem tothesupervisorspeakupidentifythesymptomshandlecustomercalls

B2 UNIT 2 WORDS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. exchange the product
  2. terminate a call
  3. diagnose the fault
  4. push into
  5. keeps crashing
  6. screw in
  7. talk the customer through the process
  8. won't start
  9. give a full refund
  10. sort out a problem
  11. stay on line
  12. get through
  13. battery is dead
  14. not working properly
  15. arrange a visit from our technician
  16. out of order
  17. more satisfied
  18. put through
  19. write off
  20. lift out
  21. broke down
  22. escalate the problem to the supervisor
  23. speak up
  24. identify the symptoms
  25. handle customer calls