exchangetheproductpushintosort outaproblemputthrougharrange avisit fromourtechnicianescalate theproblem tothesupervisorscrewinkeepscrashingnotworkingproperlyout oforderbatteryis deadmoresatisfiedgive afullrefundtalk thecustomerthrough theprocessstayon linebrokedownwon'tstartterminatea callgetthroughspeakupliftoutdiagnosethe faultwriteoffidentifythesymptomshandlecustomercallsexchangetheproductpushintosort outaproblemputthrougharrange avisit fromourtechnicianescalate theproblem tothesupervisorscrewinkeepscrashingnotworkingproperlyout oforderbatteryis deadmoresatisfiedgive afullrefundtalk thecustomerthrough theprocessstayon linebrokedownwon'tstartterminatea callgetthroughspeakupliftoutdiagnosethe faultwriteoffidentifythesymptomshandlecustomercalls

B2 UNIT 2 WORDS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. exchange the product
  2. push into
  3. sort out a problem
  4. put through
  5. arrange a visit from our technician
  6. escalate the problem to the supervisor
  7. screw in
  8. keeps crashing
  9. not working properly
  10. out of order
  11. battery is dead
  12. more satisfied
  13. give a full refund
  14. talk the customer through the process
  15. stay on line
  16. broke down
  17. won't start
  18. terminate a call
  19. get through
  20. speak up
  21. lift out
  22. diagnose the fault
  23. write off
  24. identify the symptoms
  25. handle customer calls