terminatea calltalk thecustomerthrough theprocessarrange avisit fromourtechniciandiagnosethe faultspeakupputthroughliftoutpushintobrokedowngive afullrefundgetthroughnotworkingproperlywon'tstartbatteryis deadescalate theproblem tothesupervisorkeepscrashingstayon linewriteoffhandlecustomercallsmoresatisfiedsort outaproblemout oforderexchangetheproductidentifythesymptomsscrewinterminatea calltalk thecustomerthrough theprocessarrange avisit fromourtechniciandiagnosethe faultspeakupputthroughliftoutpushintobrokedowngive afullrefundgetthroughnotworkingproperlywon'tstartbatteryis deadescalate theproblem tothesupervisorkeepscrashingstayon linewriteoffhandlecustomercallsmoresatisfiedsort outaproblemout oforderexchangetheproductidentifythesymptomsscrewin

B2 UNIT 2 WORDS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. terminate a call
  2. talk the customer through the process
  3. arrange a visit from our technician
  4. diagnose the fault
  5. speak up
  6. put through
  7. lift out
  8. push into
  9. broke down
  10. give a full refund
  11. get through
  12. not working properly
  13. won't start
  14. battery is dead
  15. escalate the problem to the supervisor
  16. keeps crashing
  17. stay on line
  18. write off
  19. handle customer calls
  20. more satisfied
  21. sort out a problem
  22. out of order
  23. exchange the product
  24. identify the symptoms
  25. screw in