getthroughidentifythesymptomssort outaproblemliftoutdiagnosethe faultterminatea callscrewingive afullrefundkeepscrashingwon'tstartescalate theproblem tothesupervisorwriteoffstayon linearrange avisit fromourtechnicianbrokedownhandlecustomercallstalk thecustomerthrough theprocessnotworkingproperlyspeakupbatteryis deadpushintoexchangetheproductmoresatisfiedputthroughout ofordergetthroughidentifythesymptomssort outaproblemliftoutdiagnosethe faultterminatea callscrewingive afullrefundkeepscrashingwon'tstartescalate theproblem tothesupervisorwriteoffstayon linearrange avisit fromourtechnicianbrokedownhandlecustomercallstalk thecustomerthrough theprocessnotworkingproperlyspeakupbatteryis deadpushintoexchangetheproductmoresatisfiedputthroughout oforder

B2 UNIT 2 WORDS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. get through
  2. identify the symptoms
  3. sort out a problem
  4. lift out
  5. diagnose the fault
  6. terminate a call
  7. screw in
  8. give a full refund
  9. keeps crashing
  10. won't start
  11. escalate the problem to the supervisor
  12. write off
  13. stay on line
  14. arrange a visit from our technician
  15. broke down
  16. handle customer calls
  17. talk the customer through the process
  18. not working properly
  19. speak up
  20. battery is dead
  21. push into
  22. exchange the product
  23. more satisfied
  24. put through
  25. out of order