brokedownpushintoescalate theproblem tothesupervisorout oforderterminatea callspeakupputthroughsort outaproblemmoresatisfiedidentifythesymptomsliftoutwriteoffgetthroughgive afullrefundkeepscrashinghandlecustomercallsstayon linenotworkingproperlyarrange avisit fromourtechniciandiagnosethe faultscrewinexchangetheproductwon'tstarttalk thecustomerthrough theprocessbatteryis deadbrokedownpushintoescalate theproblem tothesupervisorout oforderterminatea callspeakupputthroughsort outaproblemmoresatisfiedidentifythesymptomsliftoutwriteoffgetthroughgive afullrefundkeepscrashinghandlecustomercallsstayon linenotworkingproperlyarrange avisit fromourtechniciandiagnosethe faultscrewinexchangetheproductwon'tstarttalk thecustomerthrough theprocessbatteryis dead

B2 UNIT 2 WORDS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. broke down
  2. push into
  3. escalate the problem to the supervisor
  4. out of order
  5. terminate a call
  6. speak up
  7. put through
  8. sort out a problem
  9. more satisfied
  10. identify the symptoms
  11. lift out
  12. write off
  13. get through
  14. give a full refund
  15. keeps crashing
  16. handle customer calls
  17. stay on line
  18. not working properly
  19. arrange a visit from our technician
  20. diagnose the fault
  21. screw in
  22. exchange the product
  23. won't start
  24. talk the customer through the process
  25. battery is dead