terminatea callgive afullrefundbrokedownarrange avisit fromourtechnicianwriteoffhandlecustomercallsexchangetheproductstayon linescrewinbatteryis deadputthroughwon'tstartpushintokeepscrashingtalk thecustomerthrough theprocessnotworkingproperlyout ofordergetthroughmoresatisfiedsort outaproblemdiagnosethe faultliftoutescalate theproblem tothesupervisoridentifythesymptomsspeakupterminatea callgive afullrefundbrokedownarrange avisit fromourtechnicianwriteoffhandlecustomercallsexchangetheproductstayon linescrewinbatteryis deadputthroughwon'tstartpushintokeepscrashingtalk thecustomerthrough theprocessnotworkingproperlyout ofordergetthroughmoresatisfiedsort outaproblemdiagnosethe faultliftoutescalate theproblem tothesupervisoridentifythesymptomsspeakup

B2 UNIT 2 WORDS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. terminate a call
  2. give a full refund
  3. broke down
  4. arrange a visit from our technician
  5. write off
  6. handle customer calls
  7. exchange the product
  8. stay on line
  9. screw in
  10. battery is dead
  11. put through
  12. won't start
  13. push into
  14. keeps crashing
  15. talk the customer through the process
  16. not working properly
  17. out of order
  18. get through
  19. more satisfied
  20. sort out a problem
  21. diagnose the fault
  22. lift out
  23. escalate the problem to the supervisor
  24. identify the symptoms
  25. speak up