writeoffdiagnosethe faultscrewinbrokedownpushintoescalate theproblem tothesupervisorputthroughhandlecustomercallsout ofordernotworkingproperlyarrange avisit fromourtechnicianwon'tstartterminatea callkeepscrashingexchangetheproductgetthroughspeakupidentifythesymptomstalk thecustomerthrough theprocessmoresatisfiedstayon linegive afullrefundsort outaproblemliftoutbatteryis deadwriteoffdiagnosethe faultscrewinbrokedownpushintoescalate theproblem tothesupervisorputthroughhandlecustomercallsout ofordernotworkingproperlyarrange avisit fromourtechnicianwon'tstartterminatea callkeepscrashingexchangetheproductgetthroughspeakupidentifythesymptomstalk thecustomerthrough theprocessmoresatisfiedstayon linegive afullrefundsort outaproblemliftoutbatteryis dead

B2 UNIT 2 WORDS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. write off
  2. diagnose the fault
  3. screw in
  4. broke down
  5. push into
  6. escalate the problem to the supervisor
  7. put through
  8. handle customer calls
  9. out of order
  10. not working properly
  11. arrange a visit from our technician
  12. won't start
  13. terminate a call
  14. keeps crashing
  15. exchange the product
  16. get through
  17. speak up
  18. identify the symptoms
  19. talk the customer through the process
  20. more satisfied
  21. stay on line
  22. give a full refund
  23. sort out a problem
  24. lift out
  25. battery is dead