diagnosethe faultspeakuppushintogetthroughescalate theproblem tothesupervisorscrewinstayon linenotworkingproperlyhandlecustomercallstalk thecustomerthrough theprocesskeepscrashingbatteryis deadwriteoffarrange avisit fromourtechnicianbrokedownterminatea callputthroughexchangetheproductidentifythesymptomsgive afullrefundout oforderliftoutwon'tstartsort outaproblemmoresatisfieddiagnosethe faultspeakuppushintogetthroughescalate theproblem tothesupervisorscrewinstayon linenotworkingproperlyhandlecustomercallstalk thecustomerthrough theprocesskeepscrashingbatteryis deadwriteoffarrange avisit fromourtechnicianbrokedownterminatea callputthroughexchangetheproductidentifythesymptomsgive afullrefundout oforderliftoutwon'tstartsort outaproblemmoresatisfied

B2 UNIT 2 WORDS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. diagnose the fault
  2. speak up
  3. push into
  4. get through
  5. escalate the problem to the supervisor
  6. screw in
  7. stay on line
  8. not working properly
  9. handle customer calls
  10. talk the customer through the process
  11. keeps crashing
  12. battery is dead
  13. write off
  14. arrange a visit from our technician
  15. broke down
  16. terminate a call
  17. put through
  18. exchange the product
  19. identify the symptoms
  20. give a full refund
  21. out of order
  22. lift out
  23. won't start
  24. sort out a problem
  25. more satisfied