writeoffsort outaproblembrokedownwon'tstartliftoutdiagnosethe faultterminatea callescalate theproblem tothesupervisortalk thecustomerthrough theprocessputthroughkeepscrashingout oforderscrewinarrange avisit fromourtechniciannotworkingproperlyexchangetheproductspeakuphandlecustomercallsmoresatisfiedbatteryis deadidentifythesymptomspushintogive afullrefundstayon linegetthroughwriteoffsort outaproblembrokedownwon'tstartliftoutdiagnosethe faultterminatea callescalate theproblem tothesupervisortalk thecustomerthrough theprocessputthroughkeepscrashingout oforderscrewinarrange avisit fromourtechniciannotworkingproperlyexchangetheproductspeakuphandlecustomercallsmoresatisfiedbatteryis deadidentifythesymptomspushintogive afullrefundstayon linegetthrough

B2 UNIT 2 WORDS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. write off
  2. sort out a problem
  3. broke down
  4. won't start
  5. lift out
  6. diagnose the fault
  7. terminate a call
  8. escalate the problem to the supervisor
  9. talk the customer through the process
  10. put through
  11. keeps crashing
  12. out of order
  13. screw in
  14. arrange a visit from our technician
  15. not working properly
  16. exchange the product
  17. speak up
  18. handle customer calls
  19. more satisfied
  20. battery is dead
  21. identify the symptoms
  22. push into
  23. give a full refund
  24. stay on line
  25. get through