talk thecustomerthrough theprocesshandlecustomercallsstayon lineout oforderwriteoffwon'tstartspeakupnotworkingproperlygive afullrefundescalate theproblem tothesupervisorexchangetheproductidentifythesymptomsarrange avisit fromourtechniciandiagnosethe faultmoresatisfiedbrokedownscrewinterminatea callgetthroughputthroughbatteryis deadpushintosort outaproblemliftoutkeepscrashingtalk thecustomerthrough theprocesshandlecustomercallsstayon lineout oforderwriteoffwon'tstartspeakupnotworkingproperlygive afullrefundescalate theproblem tothesupervisorexchangetheproductidentifythesymptomsarrange avisit fromourtechniciandiagnosethe faultmoresatisfiedbrokedownscrewinterminatea callgetthroughputthroughbatteryis deadpushintosort outaproblemliftoutkeepscrashing

B2 UNIT 2 WORDS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. talk the customer through the process
  2. handle customer calls
  3. stay on line
  4. out of order
  5. write off
  6. won't start
  7. speak up
  8. not working properly
  9. give a full refund
  10. escalate the problem to the supervisor
  11. exchange the product
  12. identify the symptoms
  13. arrange a visit from our technician
  14. diagnose the fault
  15. more satisfied
  16. broke down
  17. screw in
  18. terminate a call
  19. get through
  20. put through
  21. battery is dead
  22. push into
  23. sort out a problem
  24. lift out
  25. keeps crashing