stayon linemoresatisfiedwriteoffbrokedownspeakupputthroughbatteryis deadhandlecustomercallstalk thecustomerthrough theprocessidentifythesymptomsexchangetheproductkeepscrashingnotworkingproperlypushintoout oforderescalate theproblem tothesupervisorgive afullrefundterminatea calldiagnosethe faultarrange avisit fromourtechniciansort outaproblemgetthroughwon'tstartliftoutscrewinstayon linemoresatisfiedwriteoffbrokedownspeakupputthroughbatteryis deadhandlecustomercallstalk thecustomerthrough theprocessidentifythesymptomsexchangetheproductkeepscrashingnotworkingproperlypushintoout oforderescalate theproblem tothesupervisorgive afullrefundterminatea calldiagnosethe faultarrange avisit fromourtechniciansort outaproblemgetthroughwon'tstartliftoutscrewin

B2 UNIT 2 WORDS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. stay on line
  2. more satisfied
  3. write off
  4. broke down
  5. speak up
  6. put through
  7. battery is dead
  8. handle customer calls
  9. talk the customer through the process
  10. identify the symptoms
  11. exchange the product
  12. keeps crashing
  13. not working properly
  14. push into
  15. out of order
  16. escalate the problem to the supervisor
  17. give a full refund
  18. terminate a call
  19. diagnose the fault
  20. arrange a visit from our technician
  21. sort out a problem
  22. get through
  23. won't start
  24. lift out
  25. screw in