screwintalk thecustomerthrough theprocessdiagnosethe faultescalate theproblem tothesupervisorterminatea callbatteryis deadout oforderliftoutnotworkingproperlyarrange avisit fromourtechnicianbrokedownidentifythesymptomsgive afullrefundkeepscrashingspeakupexchangetheproductmoresatisfiedhandlecustomercallswriteoffsort outaproblemwon'tstartpushintogetthroughstayon lineputthroughscrewintalk thecustomerthrough theprocessdiagnosethe faultescalate theproblem tothesupervisorterminatea callbatteryis deadout oforderliftoutnotworkingproperlyarrange avisit fromourtechnicianbrokedownidentifythesymptomsgive afullrefundkeepscrashingspeakupexchangetheproductmoresatisfiedhandlecustomercallswriteoffsort outaproblemwon'tstartpushintogetthroughstayon lineputthrough

B2 UNIT 2 WORDS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. screw in
  2. talk the customer through the process
  3. diagnose the fault
  4. escalate the problem to the supervisor
  5. terminate a call
  6. battery is dead
  7. out of order
  8. lift out
  9. not working properly
  10. arrange a visit from our technician
  11. broke down
  12. identify the symptoms
  13. give a full refund
  14. keeps crashing
  15. speak up
  16. exchange the product
  17. more satisfied
  18. handle customer calls
  19. write off
  20. sort out a problem
  21. won't start
  22. push into
  23. get through
  24. stay on line
  25. put through