liftoutstayon lineescalate theproblem tothesupervisorgive afullrefundpushintokeepscrashinggetthroughbrokedownwriteoffout oforderhandlecustomercallsterminatea callidentifythesymptomstalk thecustomerthrough theprocessmoresatisfiedputthroughspeakupscrewinwon'tstartnotworkingproperlydiagnosethe faultbatteryis deadexchangetheproductsort outaproblemarrange avisit fromourtechnicianliftoutstayon lineescalate theproblem tothesupervisorgive afullrefundpushintokeepscrashinggetthroughbrokedownwriteoffout oforderhandlecustomercallsterminatea callidentifythesymptomstalk thecustomerthrough theprocessmoresatisfiedputthroughspeakupscrewinwon'tstartnotworkingproperlydiagnosethe faultbatteryis deadexchangetheproductsort outaproblemarrange avisit fromourtechnician

B2 UNIT 2 WORDS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. lift out
  2. stay on line
  3. escalate the problem to the supervisor
  4. give a full refund
  5. push into
  6. keeps crashing
  7. get through
  8. broke down
  9. write off
  10. out of order
  11. handle customer calls
  12. terminate a call
  13. identify the symptoms
  14. talk the customer through the process
  15. more satisfied
  16. put through
  17. speak up
  18. screw in
  19. won't start
  20. not working properly
  21. diagnose the fault
  22. battery is dead
  23. exchange the product
  24. sort out a problem
  25. arrange a visit from our technician