pushintokeepscrashingterminatea callescalate theproblem tothesupervisorputthroughhandlecustomercallssort outaproblemtalk thecustomerthrough theprocessstayon linenotworkingproperlygetthroughidentifythesymptomsscrewinspeakupgive afullrefundliftoutmoresatisfiedbatteryis deadwriteoffout oforderarrange avisit fromourtechnicianwon'tstartbrokedownexchangetheproductdiagnosethe faultpushintokeepscrashingterminatea callescalate theproblem tothesupervisorputthroughhandlecustomercallssort outaproblemtalk thecustomerthrough theprocessstayon linenotworkingproperlygetthroughidentifythesymptomsscrewinspeakupgive afullrefundliftoutmoresatisfiedbatteryis deadwriteoffout oforderarrange avisit fromourtechnicianwon'tstartbrokedownexchangetheproductdiagnosethe fault

B2 UNIT 2 WORDS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. push into
  2. keeps crashing
  3. terminate a call
  4. escalate the problem to the supervisor
  5. put through
  6. handle customer calls
  7. sort out a problem
  8. talk the customer through the process
  9. stay on line
  10. not working properly
  11. get through
  12. identify the symptoms
  13. screw in
  14. speak up
  15. give a full refund
  16. lift out
  17. more satisfied
  18. battery is dead
  19. write off
  20. out of order
  21. arrange a visit from our technician
  22. won't start
  23. broke down
  24. exchange the product
  25. diagnose the fault