B2 UNIT 2 WORDS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. arrange a visit from our technician
2. screw in
3. won't start
4. diagnose the fault
5. exchange the product
6. escalate the problem to the supervisor
7. identify the symptoms
8. stay on line
9. push into
10. battery is dead
11. sort out a problem
12. keeps crashing
13. talk the customer through the process
14. write off
15. out of order
16. give a full refund
17. handle customer calls
18. more satisfied
19. speak up
20. not working properly
21. get through
22. broke down
23. put through
24. lift out
25. terminate a call