arrange avisit fromourtechnicianliftouttalk thecustomerthrough theprocesshandlecustomercallsscrewinexchangetheproductsort outaproblemstayon lineout ofordergive afullrefundterminatea callescalate theproblem tothesupervisorpushintogetthroughkeepscrashingwriteoffbrokedownnotworkingproperlyspeakupwon'tstartdiagnosethe faultidentifythesymptomsmoresatisfiedputthroughbatteryis deadarrange avisit fromourtechnicianliftouttalk thecustomerthrough theprocesshandlecustomercallsscrewinexchangetheproductsort outaproblemstayon lineout ofordergive afullrefundterminatea callescalate theproblem tothesupervisorpushintogetthroughkeepscrashingwriteoffbrokedownnotworkingproperlyspeakupwon'tstartdiagnosethe faultidentifythesymptomsmoresatisfiedputthroughbatteryis dead

B2 UNIT 2 WORDS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. arrange a visit from our technician
  2. lift out
  3. talk the customer through the process
  4. handle customer calls
  5. screw in
  6. exchange the product
  7. sort out a problem
  8. stay on line
  9. out of order
  10. give a full refund
  11. terminate a call
  12. escalate the problem to the supervisor
  13. push into
  14. get through
  15. keeps crashing
  16. write off
  17. broke down
  18. not working properly
  19. speak up
  20. won't start
  21. diagnose the fault
  22. identify the symptoms
  23. more satisfied
  24. put through
  25. battery is dead