writeoffescalate theproblem tothesupervisorspeakuphandlecustomercallsexchangetheproductnotworkingproperlymoresatisfiedtalk thecustomerthrough theprocessgetthroughpushintoarrange avisit fromourtechnicianbatteryis deaddiagnosethe faultgive afullrefundscrewinkeepscrashingsort outaproblemwon'tstartout oforderidentifythesymptomsstayon linebrokedownliftoutputthroughterminatea callwriteoffescalate theproblem tothesupervisorspeakuphandlecustomercallsexchangetheproductnotworkingproperlymoresatisfiedtalk thecustomerthrough theprocessgetthroughpushintoarrange avisit fromourtechnicianbatteryis deaddiagnosethe faultgive afullrefundscrewinkeepscrashingsort outaproblemwon'tstartout oforderidentifythesymptomsstayon linebrokedownliftoutputthroughterminatea call

B2 UNIT 2 WORDS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. write off
  2. escalate the problem to the supervisor
  3. speak up
  4. handle customer calls
  5. exchange the product
  6. not working properly
  7. more satisfied
  8. talk the customer through the process
  9. get through
  10. push into
  11. arrange a visit from our technician
  12. battery is dead
  13. diagnose the fault
  14. give a full refund
  15. screw in
  16. keeps crashing
  17. sort out a problem
  18. won't start
  19. out of order
  20. identify the symptoms
  21. stay on line
  22. broke down
  23. lift out
  24. put through
  25. terminate a call