Assistedstaff inpersonDid acallbackRephrasedquestion tocustomer forclarificationSought inputfrom staff oncustomerquestionDid morethan threecall backsin a dayAssistedcustomeron thephoneCounted anynumber oftrees orshrubsDirectedcustomerto otherstaffScrummagedthrough oldphysical filesHad acustomer tellyou ThankYou!Used theRegisterof DeedsWebsitePulleda SitePlanSought outinput fromsupervisoron customerquestionWrote aZoningLetterLookedupSetbacksFelt goodabouthelping acustomerAssistedcustomerinSpanishAssistedcustomerin personAssistedmore thanfivecustomers ina dayAnswereda questionabout anNOVPulleda PlatAssistedstaff viainterwebconnectionDid not havea customertell youThank You!Pulled aDevelopmentPlanAssistedstaff inpersonDid acallbackRephrasedquestion tocustomer forclarificationSought inputfrom staff oncustomerquestionDid morethan threecall backsin a dayAssistedcustomeron thephoneCounted anynumber oftrees orshrubsDirectedcustomerto otherstaffScrummagedthrough oldphysical filesHad acustomer tellyou ThankYou!Used theRegisterof DeedsWebsitePulleda SitePlanSought outinput fromsupervisoron customerquestionWrote aZoningLetterLookedupSetbacksFelt goodabouthelping acustomerAssistedcustomerinSpanishAssistedcustomerin personAssistedmore thanfivecustomers ina dayAnswereda questionabout anNOVPulleda PlatAssistedstaff viainterwebconnectionDid not havea customertell youThank You!Pulled aDevelopmentPlan

Customer Service Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assisted staff in person
  2. Did a callback
  3. Rephrased question to customer for clarification
  4. Sought input from staff on customer question
  5. Did more than three call backs in a day
  6. Assisted customer on the phone
  7. Counted any number of trees or shrubs
  8. Directed customer to other staff
  9. Scrummaged through old physical files
  10. Had a customer tell you Thank You!
  11. Used the Register of Deeds Website
  12. Pulled a Site Plan
  13. Sought out input from supervisor on customer question
  14. Wrote a Zoning Letter
  15. Looked up Setbacks
  16. Felt good about helping a customer
  17. Assisted customer in Spanish
  18. Assisted customer in person
  19. Assisted more than five customers in a day
  20. Answered a question about an NOV
  21. Pulled a Plat
  22. Assisted staff via interweb connection
  23. Did not have a customer tell you Thank You!
  24. Pulled a Development Plan