Used theRegisterof DeedsWebsiteSought inputfrom staff oncustomerquestionDirectedcustomerto otherstaffPulled aDevelopmentPlanDid not havea customertell youThank You!Assistedmore thanfivecustomers ina dayPulleda SitePlanPulleda PlatSought outinput fromsupervisoron customerquestionAssistedstaff inpersonDid acallbackDid morethan threecall backsin a dayHad acustomer tellyou ThankYou!Answereda questionabout anNOVAssistedstaff viainterwebconnectionAssistedcustomeron thephoneLookedupSetbacksAssistedcustomerinSpanishCounted anynumber oftrees orshrubsRephrasedquestion tocustomer forclarificationScrummagedthrough oldphysical filesAssistedcustomerin personFelt goodabouthelping acustomerWrote aZoningLetterUsed theRegisterof DeedsWebsiteSought inputfrom staff oncustomerquestionDirectedcustomerto otherstaffPulled aDevelopmentPlanDid not havea customertell youThank You!Assistedmore thanfivecustomers ina dayPulleda SitePlanPulleda PlatSought outinput fromsupervisoron customerquestionAssistedstaff inpersonDid acallbackDid morethan threecall backsin a dayHad acustomer tellyou ThankYou!Answereda questionabout anNOVAssistedstaff viainterwebconnectionAssistedcustomeron thephoneLookedupSetbacksAssistedcustomerinSpanishCounted anynumber oftrees orshrubsRephrasedquestion tocustomer forclarificationScrummagedthrough oldphysical filesAssistedcustomerin personFelt goodabouthelping acustomerWrote aZoningLetter

Customer Service Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the Register of Deeds Website
  2. Sought input from staff on customer question
  3. Directed customer to other staff
  4. Pulled a Development Plan
  5. Did not have a customer tell you Thank You!
  6. Assisted more than five customers in a day
  7. Pulled a Site Plan
  8. Pulled a Plat
  9. Sought out input from supervisor on customer question
  10. Assisted staff in person
  11. Did a callback
  12. Did more than three call backs in a day
  13. Had a customer tell you Thank You!
  14. Answered a question about an NOV
  15. Assisted staff via interweb connection
  16. Assisted customer on the phone
  17. Looked up Setbacks
  18. Assisted customer in Spanish
  19. Counted any number of trees or shrubs
  20. Rephrased question to customer for clarification
  21. Scrummaged through old physical files
  22. Assisted customer in person
  23. Felt good about helping a customer
  24. Wrote a Zoning Letter