Assistedmore thanfivecustomers ina daySought outinput fromsupervisoron customerquestionRephrasedquestion tocustomer forclarificationCounted anynumber oftrees orshrubsDirectedcustomerto otherstaffScrummagedthrough oldphysical filesDid acallbackDid morethan threecall backsin a dayFelt goodabouthelping acustomerAssistedcustomeron thephonePulleda SitePlanWrote aZoningLetterPulleda PlatPulled aDevelopmentPlanAssistedcustomerinSpanishLookedupSetbacksAnswereda questionabout anNOVAssistedstaff viainterwebconnectionHad acustomer tellyou ThankYou!Did not havea customertell youThank You!Assistedstaff inpersonAssistedcustomerin personUsed theRegisterof DeedsWebsiteSought inputfrom staff oncustomerquestionAssistedmore thanfivecustomers ina daySought outinput fromsupervisoron customerquestionRephrasedquestion tocustomer forclarificationCounted anynumber oftrees orshrubsDirectedcustomerto otherstaffScrummagedthrough oldphysical filesDid acallbackDid morethan threecall backsin a dayFelt goodabouthelping acustomerAssistedcustomeron thephonePulleda SitePlanWrote aZoningLetterPulleda PlatPulled aDevelopmentPlanAssistedcustomerinSpanishLookedupSetbacksAnswereda questionabout anNOVAssistedstaff viainterwebconnectionHad acustomer tellyou ThankYou!Did not havea customertell youThank You!Assistedstaff inpersonAssistedcustomerin personUsed theRegisterof DeedsWebsiteSought inputfrom staff oncustomerquestion

Customer Service Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Assisted more than five customers in a day
  2. Sought out input from supervisor on customer question
  3. Rephrased question to customer for clarification
  4. Counted any number of trees or shrubs
  5. Directed customer to other staff
  6. Scrummaged through old physical files
  7. Did a callback
  8. Did more than three call backs in a day
  9. Felt good about helping a customer
  10. Assisted customer on the phone
  11. Pulled a Site Plan
  12. Wrote a Zoning Letter
  13. Pulled a Plat
  14. Pulled a Development Plan
  15. Assisted customer in Spanish
  16. Looked up Setbacks
  17. Answered a question about an NOV
  18. Assisted staff via interweb connection
  19. Had a customer tell you Thank You!
  20. Did not have a customer tell you Thank You!
  21. Assisted staff in person
  22. Assisted customer in person
  23. Used the Register of Deeds Website
  24. Sought input from staff on customer question