Pulleda PlatSought outinput fromsupervisoron customerquestionUsed theRegisterof DeedsWebsiteDirectedcustomerto otherstaffLookedupSetbacksAnswereda questionabout anNOVFelt goodabouthelping acustomerAssistedcustomeron thephoneDid acallbackScrummagedthrough oldphysical filesAssistedcustomerinSpanishCounted anynumber oftrees orshrubsSought inputfrom staff oncustomerquestionWrote aZoningLetterAssistedmore thanfivecustomers ina dayPulleda SitePlanDid morethan threecall backsin a dayHad acustomer tellyou ThankYou!Did not havea customertell youThank You!Pulled aDevelopmentPlanAssistedstaff viainterwebconnectionAssistedstaff inpersonRephrasedquestion tocustomer forclarificationAssistedcustomerin personPulleda PlatSought outinput fromsupervisoron customerquestionUsed theRegisterof DeedsWebsiteDirectedcustomerto otherstaffLookedupSetbacksAnswereda questionabout anNOVFelt goodabouthelping acustomerAssistedcustomeron thephoneDid acallbackScrummagedthrough oldphysical filesAssistedcustomerinSpanishCounted anynumber oftrees orshrubsSought inputfrom staff oncustomerquestionWrote aZoningLetterAssistedmore thanfivecustomers ina dayPulleda SitePlanDid morethan threecall backsin a dayHad acustomer tellyou ThankYou!Did not havea customertell youThank You!Pulled aDevelopmentPlanAssistedstaff viainterwebconnectionAssistedstaff inpersonRephrasedquestion tocustomer forclarificationAssistedcustomerin person

Customer Service Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pulled a Plat
  2. Sought out input from supervisor on customer question
  3. Used the Register of Deeds Website
  4. Directed customer to other staff
  5. Looked up Setbacks
  6. Answered a question about an NOV
  7. Felt good about helping a customer
  8. Assisted customer on the phone
  9. Did a callback
  10. Scrummaged through old physical files
  11. Assisted customer in Spanish
  12. Counted any number of trees or shrubs
  13. Sought input from staff on customer question
  14. Wrote a Zoning Letter
  15. Assisted more than five customers in a day
  16. Pulled a Site Plan
  17. Did more than three call backs in a day
  18. Had a customer tell you Thank You!
  19. Did not have a customer tell you Thank You!
  20. Pulled a Development Plan
  21. Assisted staff via interweb connection
  22. Assisted staff in person
  23. Rephrased question to customer for clarification
  24. Assisted customer in person