Used theRegisterof DeedsWebsitePulled aDevelopmentPlanCounted anynumber oftrees orshrubsAssistedstaff inpersonLookedupSetbacksPulleda SitePlanDid morethan threecall backsin a dayRephrasedquestion tocustomer forclarificationAssistedstaff viainterwebconnectionSought inputfrom staff oncustomerquestionAssistedcustomerinSpanishDid not havea customertell youThank You!Assistedcustomerin personHad acustomer tellyou ThankYou!Assistedcustomeron thephoneFelt goodabouthelping acustomerAssistedmore thanfivecustomers ina dayPulleda PlatSought outinput fromsupervisoron customerquestionDirectedcustomerto otherstaffWrote aZoningLetterDid acallbackAnswereda questionabout anNOVScrummagedthrough oldphysical filesUsed theRegisterof DeedsWebsitePulled aDevelopmentPlanCounted anynumber oftrees orshrubsAssistedstaff inpersonLookedupSetbacksPulleda SitePlanDid morethan threecall backsin a dayRephrasedquestion tocustomer forclarificationAssistedstaff viainterwebconnectionSought inputfrom staff oncustomerquestionAssistedcustomerinSpanishDid not havea customertell youThank You!Assistedcustomerin personHad acustomer tellyou ThankYou!Assistedcustomeron thephoneFelt goodabouthelping acustomerAssistedmore thanfivecustomers ina dayPulleda PlatSought outinput fromsupervisoron customerquestionDirectedcustomerto otherstaffWrote aZoningLetterDid acallbackAnswereda questionabout anNOVScrummagedthrough oldphysical files

Customer Service Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the Register of Deeds Website
  2. Pulled a Development Plan
  3. Counted any number of trees or shrubs
  4. Assisted staff in person
  5. Looked up Setbacks
  6. Pulled a Site Plan
  7. Did more than three call backs in a day
  8. Rephrased question to customer for clarification
  9. Assisted staff via interweb connection
  10. Sought input from staff on customer question
  11. Assisted customer in Spanish
  12. Did not have a customer tell you Thank You!
  13. Assisted customer in person
  14. Had a customer tell you Thank You!
  15. Assisted customer on the phone
  16. Felt good about helping a customer
  17. Assisted more than five customers in a day
  18. Pulled a Plat
  19. Sought out input from supervisor on customer question
  20. Directed customer to other staff
  21. Wrote a Zoning Letter
  22. Did a callback
  23. Answered a question about an NOV
  24. Scrummaged through old physical files