Had acustomer tellyou ThankYou!Assistedstaff viainterwebconnectionDid not havea customertell youThank You!Assistedcustomeron thephoneCounted anynumber oftrees orshrubsLookedupSetbacksAssistedcustomerinSpanishFelt goodabouthelping acustomerRephrasedquestion tocustomer forclarificationDirectedcustomerto otherstaffPulled aDevelopmentPlanWrote aZoningLetterSought outinput fromsupervisoron customerquestionScrummagedthrough oldphysical filesAssistedmore thanfivecustomers ina dayDid morethan threecall backsin a dayPulleda PlatSought inputfrom staff oncustomerquestionAssistedstaff inpersonUsed theRegisterof DeedsWebsitePulleda SitePlanAssistedcustomerin personDid acallbackAnswereda questionabout anNOVHad acustomer tellyou ThankYou!Assistedstaff viainterwebconnectionDid not havea customertell youThank You!Assistedcustomeron thephoneCounted anynumber oftrees orshrubsLookedupSetbacksAssistedcustomerinSpanishFelt goodabouthelping acustomerRephrasedquestion tocustomer forclarificationDirectedcustomerto otherstaffPulled aDevelopmentPlanWrote aZoningLetterSought outinput fromsupervisoron customerquestionScrummagedthrough oldphysical filesAssistedmore thanfivecustomers ina dayDid morethan threecall backsin a dayPulleda PlatSought inputfrom staff oncustomerquestionAssistedstaff inpersonUsed theRegisterof DeedsWebsitePulleda SitePlanAssistedcustomerin personDid acallbackAnswereda questionabout anNOV

Customer Service Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had a customer tell you Thank You!
  2. Assisted staff via interweb connection
  3. Did not have a customer tell you Thank You!
  4. Assisted customer on the phone
  5. Counted any number of trees or shrubs
  6. Looked up Setbacks
  7. Assisted customer in Spanish
  8. Felt good about helping a customer
  9. Rephrased question to customer for clarification
  10. Directed customer to other staff
  11. Pulled a Development Plan
  12. Wrote a Zoning Letter
  13. Sought out input from supervisor on customer question
  14. Scrummaged through old physical files
  15. Assisted more than five customers in a day
  16. Did more than three call backs in a day
  17. Pulled a Plat
  18. Sought input from staff on customer question
  19. Assisted staff in person
  20. Used the Register of Deeds Website
  21. Pulled a Site Plan
  22. Assisted customer in person
  23. Did a callback
  24. Answered a question about an NOV