Pulled aDevelopmentPlanDid morethan threecall backsin a dayUsed theRegisterof DeedsWebsiteAssistedcustomerinSpanishSought outinput fromsupervisoron customerquestionPulleda SitePlanPulleda PlatWrote aZoningLetterSought inputfrom staff oncustomerquestionAssistedcustomeron thephoneHad acustomer tellyou ThankYou!Scrummagedthrough oldphysical filesFelt goodabouthelping acustomerDid not havea customertell youThank You!Directedcustomerto otherstaffAssistedmore thanfivecustomers ina dayAssistedstaff inpersonAssistedstaff viainterwebconnectionDid acallbackCounted anynumber oftrees orshrubsAnswereda questionabout anNOVAssistedcustomerin personRephrasedquestion tocustomer forclarificationLookedupSetbacksPulled aDevelopmentPlanDid morethan threecall backsin a dayUsed theRegisterof DeedsWebsiteAssistedcustomerinSpanishSought outinput fromsupervisoron customerquestionPulleda SitePlanPulleda PlatWrote aZoningLetterSought inputfrom staff oncustomerquestionAssistedcustomeron thephoneHad acustomer tellyou ThankYou!Scrummagedthrough oldphysical filesFelt goodabouthelping acustomerDid not havea customertell youThank You!Directedcustomerto otherstaffAssistedmore thanfivecustomers ina dayAssistedstaff inpersonAssistedstaff viainterwebconnectionDid acallbackCounted anynumber oftrees orshrubsAnswereda questionabout anNOVAssistedcustomerin personRephrasedquestion tocustomer forclarificationLookedupSetbacks

Customer Service Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pulled a Development Plan
  2. Did more than three call backs in a day
  3. Used the Register of Deeds Website
  4. Assisted customer in Spanish
  5. Sought out input from supervisor on customer question
  6. Pulled a Site Plan
  7. Pulled a Plat
  8. Wrote a Zoning Letter
  9. Sought input from staff on customer question
  10. Assisted customer on the phone
  11. Had a customer tell you Thank You!
  12. Scrummaged through old physical files
  13. Felt good about helping a customer
  14. Did not have a customer tell you Thank You!
  15. Directed customer to other staff
  16. Assisted more than five customers in a day
  17. Assisted staff in person
  18. Assisted staff via interweb connection
  19. Did a callback
  20. Counted any number of trees or shrubs
  21. Answered a question about an NOV
  22. Assisted customer in person
  23. Rephrased question to customer for clarification
  24. Looked up Setbacks