Directedcustomerto otherstaffAssistedstaff viainterwebconnectionPulleda SitePlanScrummagedthrough oldphysical filesPulleda PlatAssistedcustomeron thephoneAnswereda questionabout anNOVRephrasedquestion tocustomer forclarificationHad acustomer tellyou ThankYou!Did morethan threecall backsin a dayFelt goodabouthelping acustomerLookedupSetbacksUsed theRegisterof DeedsWebsiteSought outinput fromsupervisoron customerquestionCounted anynumber oftrees orshrubsAssistedcustomerin personDid acallbackAssistedcustomerinSpanishSought inputfrom staff oncustomerquestionAssistedstaff inpersonWrote aZoningLetterDid not havea customertell youThank You!Assistedmore thanfivecustomers ina dayPulled aDevelopmentPlanDirectedcustomerto otherstaffAssistedstaff viainterwebconnectionPulleda SitePlanScrummagedthrough oldphysical filesPulleda PlatAssistedcustomeron thephoneAnswereda questionabout anNOVRephrasedquestion tocustomer forclarificationHad acustomer tellyou ThankYou!Did morethan threecall backsin a dayFelt goodabouthelping acustomerLookedupSetbacksUsed theRegisterof DeedsWebsiteSought outinput fromsupervisoron customerquestionCounted anynumber oftrees orshrubsAssistedcustomerin personDid acallbackAssistedcustomerinSpanishSought inputfrom staff oncustomerquestionAssistedstaff inpersonWrote aZoningLetterDid not havea customertell youThank You!Assistedmore thanfivecustomers ina dayPulled aDevelopmentPlan

Customer Service Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Directed customer to other staff
  2. Assisted staff via interweb connection
  3. Pulled a Site Plan
  4. Scrummaged through old physical files
  5. Pulled a Plat
  6. Assisted customer on the phone
  7. Answered a question about an NOV
  8. Rephrased question to customer for clarification
  9. Had a customer tell you Thank You!
  10. Did more than three call backs in a day
  11. Felt good about helping a customer
  12. Looked up Setbacks
  13. Used the Register of Deeds Website
  14. Sought out input from supervisor on customer question
  15. Counted any number of trees or shrubs
  16. Assisted customer in person
  17. Did a callback
  18. Assisted customer in Spanish
  19. Sought input from staff on customer question
  20. Assisted staff in person
  21. Wrote a Zoning Letter
  22. Did not have a customer tell you Thank You!
  23. Assisted more than five customers in a day
  24. Pulled a Development Plan