Did not havea customertell youThank You!LookedupSetbacksScrummagedthrough oldphysical filesWrote aZoningLetterRephrasedquestion tocustomer forclarificationPulleda PlatDirectedcustomerto otherstaffAnswereda questionabout anNOVDid morethan threecall backsin a dayHad acustomer tellyou ThankYou!Assistedcustomerin personPulleda SitePlanSought inputfrom staff oncustomerquestionAssistedcustomeron thephoneAssistedstaff inpersonFelt goodabouthelping acustomerUsed theRegisterof DeedsWebsiteAssistedmore thanfivecustomers ina dayDid acallbackAssistedstaff viainterwebconnectionSought outinput fromsupervisoron customerquestionAssistedcustomerinSpanishPulled aDevelopmentPlanCounted anynumber oftrees orshrubsDid not havea customertell youThank You!LookedupSetbacksScrummagedthrough oldphysical filesWrote aZoningLetterRephrasedquestion tocustomer forclarificationPulleda PlatDirectedcustomerto otherstaffAnswereda questionabout anNOVDid morethan threecall backsin a dayHad acustomer tellyou ThankYou!Assistedcustomerin personPulleda SitePlanSought inputfrom staff oncustomerquestionAssistedcustomeron thephoneAssistedstaff inpersonFelt goodabouthelping acustomerUsed theRegisterof DeedsWebsiteAssistedmore thanfivecustomers ina dayDid acallbackAssistedstaff viainterwebconnectionSought outinput fromsupervisoron customerquestionAssistedcustomerinSpanishPulled aDevelopmentPlanCounted anynumber oftrees orshrubs

Customer Service Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did not have a customer tell you Thank You!
  2. Looked up Setbacks
  3. Scrummaged through old physical files
  4. Wrote a Zoning Letter
  5. Rephrased question to customer for clarification
  6. Pulled a Plat
  7. Directed customer to other staff
  8. Answered a question about an NOV
  9. Did more than three call backs in a day
  10. Had a customer tell you Thank You!
  11. Assisted customer in person
  12. Pulled a Site Plan
  13. Sought input from staff on customer question
  14. Assisted customer on the phone
  15. Assisted staff in person
  16. Felt good about helping a customer
  17. Used the Register of Deeds Website
  18. Assisted more than five customers in a day
  19. Did a callback
  20. Assisted staff via interweb connection
  21. Sought out input from supervisor on customer question
  22. Assisted customer in Spanish
  23. Pulled a Development Plan
  24. Counted any number of trees or shrubs