Did acallbackPulled aDevelopmentPlanDirectedcustomerto otherstaffRephrasedquestion tocustomer forclarificationAssistedcustomerinSpanishSought inputfrom staff oncustomerquestionAssistedcustomeron thephoneFelt goodabouthelping acustomerScrummagedthrough oldphysical filesSought outinput fromsupervisoron customerquestionDid not havea customertell youThank You!Assistedcustomerin personPulleda PlatCounted anynumber oftrees orshrubsAnswereda questionabout anNOVAssistedmore thanfivecustomers ina dayPulleda SitePlanWrote aZoningLetterDid morethan threecall backsin a dayAssistedstaff viainterwebconnectionLookedupSetbacksAssistedstaff inpersonUsed theRegisterof DeedsWebsiteHad acustomer tellyou ThankYou!Did acallbackPulled aDevelopmentPlanDirectedcustomerto otherstaffRephrasedquestion tocustomer forclarificationAssistedcustomerinSpanishSought inputfrom staff oncustomerquestionAssistedcustomeron thephoneFelt goodabouthelping acustomerScrummagedthrough oldphysical filesSought outinput fromsupervisoron customerquestionDid not havea customertell youThank You!Assistedcustomerin personPulleda PlatCounted anynumber oftrees orshrubsAnswereda questionabout anNOVAssistedmore thanfivecustomers ina dayPulleda SitePlanWrote aZoningLetterDid morethan threecall backsin a dayAssistedstaff viainterwebconnectionLookedupSetbacksAssistedstaff inpersonUsed theRegisterof DeedsWebsiteHad acustomer tellyou ThankYou!

Customer Service Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did a callback
  2. Pulled a Development Plan
  3. Directed customer to other staff
  4. Rephrased question to customer for clarification
  5. Assisted customer in Spanish
  6. Sought input from staff on customer question
  7. Assisted customer on the phone
  8. Felt good about helping a customer
  9. Scrummaged through old physical files
  10. Sought out input from supervisor on customer question
  11. Did not have a customer tell you Thank You!
  12. Assisted customer in person
  13. Pulled a Plat
  14. Counted any number of trees or shrubs
  15. Answered a question about an NOV
  16. Assisted more than five customers in a day
  17. Pulled a Site Plan
  18. Wrote a Zoning Letter
  19. Did more than three call backs in a day
  20. Assisted staff via interweb connection
  21. Looked up Setbacks
  22. Assisted staff in person
  23. Used the Register of Deeds Website
  24. Had a customer tell you Thank You!