Used theRegisterof DeedsWebsiteAssistedstaff inpersonSought inputfrom staff oncustomerquestionDirectedcustomerto otherstaffAssistedcustomerin personAssistedcustomeron thephoneAssistedmore thanfivecustomers ina dayAssistedcustomerinSpanishPulleda SitePlanAssistedstaff viainterwebconnectionRephrasedquestion tocustomer forclarificationScrummagedthrough oldphysical filesAnswereda questionabout anNOVPulleda PlatDid morethan threecall backsin a dayDid not havea customertell youThank You!Felt goodabouthelping acustomerPulled aDevelopmentPlanWrote aZoningLetterSought outinput fromsupervisoron customerquestionLookedupSetbacksCounted anynumber oftrees orshrubsDid acallbackHad acustomer tellyou ThankYou!Used theRegisterof DeedsWebsiteAssistedstaff inpersonSought inputfrom staff oncustomerquestionDirectedcustomerto otherstaffAssistedcustomerin personAssistedcustomeron thephoneAssistedmore thanfivecustomers ina dayAssistedcustomerinSpanishPulleda SitePlanAssistedstaff viainterwebconnectionRephrasedquestion tocustomer forclarificationScrummagedthrough oldphysical filesAnswereda questionabout anNOVPulleda PlatDid morethan threecall backsin a dayDid not havea customertell youThank You!Felt goodabouthelping acustomerPulled aDevelopmentPlanWrote aZoningLetterSought outinput fromsupervisoron customerquestionLookedupSetbacksCounted anynumber oftrees orshrubsDid acallbackHad acustomer tellyou ThankYou!

Customer Service Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the Register of Deeds Website
  2. Assisted staff in person
  3. Sought input from staff on customer question
  4. Directed customer to other staff
  5. Assisted customer in person
  6. Assisted customer on the phone
  7. Assisted more than five customers in a day
  8. Assisted customer in Spanish
  9. Pulled a Site Plan
  10. Assisted staff via interweb connection
  11. Rephrased question to customer for clarification
  12. Scrummaged through old physical files
  13. Answered a question about an NOV
  14. Pulled a Plat
  15. Did more than three call backs in a day
  16. Did not have a customer tell you Thank You!
  17. Felt good about helping a customer
  18. Pulled a Development Plan
  19. Wrote a Zoning Letter
  20. Sought out input from supervisor on customer question
  21. Looked up Setbacks
  22. Counted any number of trees or shrubs
  23. Did a callback
  24. Had a customer tell you Thank You!