Wrote aZoningLetterAnswereda questionabout anNOVAssistedmore thanfivecustomers ina dayRephrasedquestion tocustomer forclarificationSought outinput fromsupervisoron customerquestionUsed theRegisterof DeedsWebsiteAssistedcustomerinSpanishHad acustomer tellyou ThankYou!Felt goodabouthelping acustomerScrummagedthrough oldphysical filesDid morethan threecall backsin a dayPulled aDevelopmentPlanSought inputfrom staff oncustomerquestionPulleda SitePlanDirectedcustomerto otherstaffDid not havea customertell youThank You!Assistedcustomerin personAssistedstaff inpersonLookedupSetbacksAssistedstaff viainterwebconnectionPulleda PlatAssistedcustomeron thephoneDid acallbackCounted anynumber oftrees orshrubsWrote aZoningLetterAnswereda questionabout anNOVAssistedmore thanfivecustomers ina dayRephrasedquestion tocustomer forclarificationSought outinput fromsupervisoron customerquestionUsed theRegisterof DeedsWebsiteAssistedcustomerinSpanishHad acustomer tellyou ThankYou!Felt goodabouthelping acustomerScrummagedthrough oldphysical filesDid morethan threecall backsin a dayPulled aDevelopmentPlanSought inputfrom staff oncustomerquestionPulleda SitePlanDirectedcustomerto otherstaffDid not havea customertell youThank You!Assistedcustomerin personAssistedstaff inpersonLookedupSetbacksAssistedstaff viainterwebconnectionPulleda PlatAssistedcustomeron thephoneDid acallbackCounted anynumber oftrees orshrubs

Customer Service Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wrote a Zoning Letter
  2. Answered a question about an NOV
  3. Assisted more than five customers in a day
  4. Rephrased question to customer for clarification
  5. Sought out input from supervisor on customer question
  6. Used the Register of Deeds Website
  7. Assisted customer in Spanish
  8. Had a customer tell you Thank You!
  9. Felt good about helping a customer
  10. Scrummaged through old physical files
  11. Did more than three call backs in a day
  12. Pulled a Development Plan
  13. Sought input from staff on customer question
  14. Pulled a Site Plan
  15. Directed customer to other staff
  16. Did not have a customer tell you Thank You!
  17. Assisted customer in person
  18. Assisted staff in person
  19. Looked up Setbacks
  20. Assisted staff via interweb connection
  21. Pulled a Plat
  22. Assisted customer on the phone
  23. Did a callback
  24. Counted any number of trees or shrubs