Pulleda PlatLookedupSetbacksWrote aZoningLetterSought inputfrom staff oncustomerquestionSought outinput fromsupervisoron customerquestionAssistedstaff inpersonAssistedcustomerin personDid not havea customertell youThank You!Used theRegisterof DeedsWebsiteAssistedcustomeron thephoneAssistedcustomerinSpanishDirectedcustomerto otherstaffHad acustomer tellyou ThankYou!Did acallbackPulled aDevelopmentPlanCounted anynumber oftrees orshrubsPulleda SitePlanAnswereda questionabout anNOVRephrasedquestion tocustomer forclarificationScrummagedthrough oldphysical filesFelt goodabouthelping acustomerDid morethan threecall backsin a dayAssistedmore thanfivecustomers ina dayAssistedstaff viainterwebconnectionPulleda PlatLookedupSetbacksWrote aZoningLetterSought inputfrom staff oncustomerquestionSought outinput fromsupervisoron customerquestionAssistedstaff inpersonAssistedcustomerin personDid not havea customertell youThank You!Used theRegisterof DeedsWebsiteAssistedcustomeron thephoneAssistedcustomerinSpanishDirectedcustomerto otherstaffHad acustomer tellyou ThankYou!Did acallbackPulled aDevelopmentPlanCounted anynumber oftrees orshrubsPulleda SitePlanAnswereda questionabout anNOVRephrasedquestion tocustomer forclarificationScrummagedthrough oldphysical filesFelt goodabouthelping acustomerDid morethan threecall backsin a dayAssistedmore thanfivecustomers ina dayAssistedstaff viainterwebconnection

Customer Service Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pulled a Plat
  2. Looked up Setbacks
  3. Wrote a Zoning Letter
  4. Sought input from staff on customer question
  5. Sought out input from supervisor on customer question
  6. Assisted staff in person
  7. Assisted customer in person
  8. Did not have a customer tell you Thank You!
  9. Used the Register of Deeds Website
  10. Assisted customer on the phone
  11. Assisted customer in Spanish
  12. Directed customer to other staff
  13. Had a customer tell you Thank You!
  14. Did a callback
  15. Pulled a Development Plan
  16. Counted any number of trees or shrubs
  17. Pulled a Site Plan
  18. Answered a question about an NOV
  19. Rephrased question to customer for clarification
  20. Scrummaged through old physical files
  21. Felt good about helping a customer
  22. Did more than three call backs in a day
  23. Assisted more than five customers in a day
  24. Assisted staff via interweb connection