Send meyour goalfor the daymy e-mailYou can hearthecustomer'sTV in thebackgroundUse thewordsplendidon a callUse VLfor 5 callsin a rowUsed acheerfulvoiceDeadairuse yourname atthe end ofthe call.Defused afrustratedcustomerHelp acustomeryou helpedyesterdaySaid"What Ican dois...""I'll be morethan happyto assist youw/..."Help acustomerwith thesame initialsas youSaid"I hope youhave a greatweekend!"Told thecustomeraboutOLBAsked:"Does thattake care ofthe reasonfor your call"Said"I canassist youby..."EmphasizewhenappropriateSaid"I hope Iwas ablehelp"Do fivejumpingjacks.Said:"I appreciateyourbusiness"Used thecustomersname duringthe callhelp acustomer w/the samebirthdaymonth as youComplete adebit card limitchange. whileon the phonewith customerSaid:"Thank youfor callingCSB"Send meyour goalfor the daymy e-mailYou can hearthecustomer'sTV in thebackgroundUse thewordsplendidon a callUse VLfor 5 callsin a rowUsed acheerfulvoiceDeadairuse yourname atthe end ofthe call.Defused afrustratedcustomerHelp acustomeryou helpedyesterdaySaid"What Ican dois...""I'll be morethan happyto assist youw/..."Help acustomerwith thesame initialsas youSaid"I hope youhave a greatweekend!"Told thecustomeraboutOLBAsked:"Does thattake care ofthe reasonfor your call"Said"I canassist youby..."EmphasizewhenappropriateSaid"I hope Iwas ablehelp"Do fivejumpingjacks.Said:"I appreciateyourbusiness"Used thecustomersname duringthe callhelp acustomer w/the samebirthdaymonth as youComplete adebit card limitchange. whileon the phonewith customerSaid:"Thank youfor callingCSB"

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send me your goal for the day my e-mail
  2. You can hear the customer's TV in the background
  3. Use the word splendid on a call
  4. Use VL for 5 calls in a row
  5. Used a cheerful voice
  6. Dead air
  7. use your name at the end of the call.
  8. Defused a frustrated customer
  9. Help a customer you helped yesterday
  10. Said "What I can do is..."
  11. "I'll be more than happy to assist you w/..."
  12. Help a customer with the same initials as you
  13. Said "I hope you have a great weekend!"
  14. Told the customer about OLB
  15. Asked: "Does that take care of the reason for your call"
  16. Said "I can assist you by..."
  17. Emphasize when appropriate
  18. Said "I hope I was able help"
  19. Do five jumping jacks.
  20. Said: "I appreciate your business"
  21. Used the customers name during the call
  22. help a customer w/ the same birthday month as you
  23. Complete a debit card limit change. while on the phone with customer
  24. Said: "Thank you for calling CSB"