Help acustomeryou helpedyesterdaySend meyour goalfor the daymy e-mailSaid:"I appreciateyourbusiness"Told thecustomeraboutOLBSaid"I hope youhave a greatweekend!"help acustomer w/the samebirthdaymonth as youDo fivejumpingjacks.You can hearthecustomer'sTV in thebackgroundComplete adebit card limitchange. whileon the phonewith customerSaid"I canassist youby..."Used thecustomersname duringthe callAsked:"Does thattake care ofthe reasonfor your call"DeadairUse thewordsplendidon a callSaid"What Ican dois..."Said"I hope Iwas ablehelp"Use VLfor 5 callsin a row"I'll be morethan happyto assist youw/..."Defused afrustratedcustomerEmphasizewhenappropriateUsed acheerfulvoiceSaid:"Thank youfor callingCSB"Help acustomerwith thesame initialsas youuse yourname atthe end ofthe call.Help acustomeryou helpedyesterdaySend meyour goalfor the daymy e-mailSaid:"I appreciateyourbusiness"Told thecustomeraboutOLBSaid"I hope youhave a greatweekend!"help acustomer w/the samebirthdaymonth as youDo fivejumpingjacks.You can hearthecustomer'sTV in thebackgroundComplete adebit card limitchange. whileon the phonewith customerSaid"I canassist youby..."Used thecustomersname duringthe callAsked:"Does thattake care ofthe reasonfor your call"DeadairUse thewordsplendidon a callSaid"What Ican dois..."Said"I hope Iwas ablehelp"Use VLfor 5 callsin a row"I'll be morethan happyto assist youw/..."Defused afrustratedcustomerEmphasizewhenappropriateUsed acheerfulvoiceSaid:"Thank youfor callingCSB"Help acustomerwith thesame initialsas youuse yourname atthe end ofthe call.

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Help a customer you helped yesterday
  2. Send me your goal for the day my e-mail
  3. Said: "I appreciate your business"
  4. Told the customer about OLB
  5. Said "I hope you have a great weekend!"
  6. help a customer w/ the same birthday month as you
  7. Do five jumping jacks.
  8. You can hear the customer's TV in the background
  9. Complete a debit card limit change. while on the phone with customer
  10. Said "I can assist you by..."
  11. Used the customers name during the call
  12. Asked: "Does that take care of the reason for your call"
  13. Dead air
  14. Use the word splendid on a call
  15. Said "What I can do is..."
  16. Said "I hope I was able help"
  17. Use VL for 5 calls in a row
  18. "I'll be more than happy to assist you w/..."
  19. Defused a frustrated customer
  20. Emphasize when appropriate
  21. Used a cheerful voice
  22. Said: "Thank you for calling CSB"
  23. Help a customer with the same initials as you
  24. use your name at the end of the call.