Used acheerfulvoiceDeadairSaid"I canassist youby..."Said:"Thank youfor callingCSB""I'll be morethan happyto assist youw/..."Said"I hope youhave a greatweekend!"Said"I hope Iwas ablehelp"use yourname atthe end ofthe call.You can hearthecustomer'sTV in thebackgroundSaid"What Ican dois..."Use thewordsplendidon a callSaid:"I appreciateyourbusiness"EmphasizewhenappropriateUse VLfor 5 callsin a rowHelp acustomeryou helpedyesterdayAsked:"Does thattake care ofthe reasonfor your call"Told thecustomeraboutOLBComplete adebit card limitchange. whileon the phonewith customerSend meyour goalfor the daymy e-mailHelp acustomerwith thesame initialsas youUsed thecustomersname duringthe callDefused afrustratedcustomerDo fivejumpingjacks.help acustomer w/the samebirthdaymonth as youUsed acheerfulvoiceDeadairSaid"I canassist youby..."Said:"Thank youfor callingCSB""I'll be morethan happyto assist youw/..."Said"I hope youhave a greatweekend!"Said"I hope Iwas ablehelp"use yourname atthe end ofthe call.You can hearthecustomer'sTV in thebackgroundSaid"What Ican dois..."Use thewordsplendidon a callSaid:"I appreciateyourbusiness"EmphasizewhenappropriateUse VLfor 5 callsin a rowHelp acustomeryou helpedyesterdayAsked:"Does thattake care ofthe reasonfor your call"Told thecustomeraboutOLBComplete adebit card limitchange. whileon the phonewith customerSend meyour goalfor the daymy e-mailHelp acustomerwith thesame initialsas youUsed thecustomersname duringthe callDefused afrustratedcustomerDo fivejumpingjacks.help acustomer w/the samebirthdaymonth as you

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used a cheerful voice
  2. Dead air
  3. Said "I can assist you by..."
  4. Said: "Thank you for calling CSB"
  5. "I'll be more than happy to assist you w/..."
  6. Said "I hope you have a great weekend!"
  7. Said "I hope I was able help"
  8. use your name at the end of the call.
  9. You can hear the customer's TV in the background
  10. Said "What I can do is..."
  11. Use the word splendid on a call
  12. Said: "I appreciate your business"
  13. Emphasize when appropriate
  14. Use VL for 5 calls in a row
  15. Help a customer you helped yesterday
  16. Asked: "Does that take care of the reason for your call"
  17. Told the customer about OLB
  18. Complete a debit card limit change. while on the phone with customer
  19. Send me your goal for the day my e-mail
  20. Help a customer with the same initials as you
  21. Used the customers name during the call
  22. Defused a frustrated customer
  23. Do five jumping jacks.
  24. help a customer w/ the same birthday month as you