Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Used a cheerful voice
2. Said: "I appreciate your business"
3. Used the customers name during the call
4. Defused a frustrated customer
5. Dead air
6. Said "I hope I was able help"
7. Complete a debit card limit change. while on the phone with customer
8. use your name at the end of the call.
9. Emphasize when appropriate
10. Told the customer about OLB
11. Asked: "Does that take care of the reason for your call"
12. You can hear the customer's TV in the background
13. Use VL for 5 calls in a row
14. help a customer w/ the same birthday month as you
15. Help a customer you helped yesterday
16. Said "What I can do is..."
17. Send me your goal for the day my e-mail
18. Help a customer with the same initials as you
19. Said "I hope you have a great weekend!"
20. Use the word splendid on a call
21. Said: "Thank you for calling CSB"
22. "I'll be more than happy to assist you w/..."
23. Do five jumping jacks.
24. Said "I can assist you by..."