Said:"I appreciateyourbusiness"Said"What Ican dois..."Asked:"Does thattake care ofthe reasonfor your call"Send meyour goalfor the daymy e-mailuse yourname atthe end ofthe call.EmphasizewhenappropriateSaid"I hope Iwas ablehelp"Defused afrustratedcustomerDo fivejumpingjacks.Use VLfor 5 callsin a rowYou can hearthecustomer'sTV in thebackgroundDeadairHelp acustomeryou helpedyesterdayUsed acheerfulvoiceSaid:"Thank youfor callingCSB"Help acustomerwith thesame initialsas youUse thewordsplendidon a callhelp acustomer w/the samebirthdaymonth as you"I'll be morethan happyto assist youw/..."Said"I hope youhave a greatweekend!"Told thecustomeraboutOLBUsed thecustomersname duringthe callSaid"I canassist youby..."Complete adebit card limitchange. whileon the phonewith customerSaid:"I appreciateyourbusiness"Said"What Ican dois..."Asked:"Does thattake care ofthe reasonfor your call"Send meyour goalfor the daymy e-mailuse yourname atthe end ofthe call.EmphasizewhenappropriateSaid"I hope Iwas ablehelp"Defused afrustratedcustomerDo fivejumpingjacks.Use VLfor 5 callsin a rowYou can hearthecustomer'sTV in thebackgroundDeadairHelp acustomeryou helpedyesterdayUsed acheerfulvoiceSaid:"Thank youfor callingCSB"Help acustomerwith thesame initialsas youUse thewordsplendidon a callhelp acustomer w/the samebirthdaymonth as you"I'll be morethan happyto assist youw/..."Said"I hope youhave a greatweekend!"Told thecustomeraboutOLBUsed thecustomersname duringthe callSaid"I canassist youby..."Complete adebit card limitchange. whileon the phonewith customer

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Said: "I appreciate your business"
  2. Said "What I can do is..."
  3. Asked: "Does that take care of the reason for your call"
  4. Send me your goal for the day my e-mail
  5. use your name at the end of the call.
  6. Emphasize when appropriate
  7. Said "I hope I was able help"
  8. Defused a frustrated customer
  9. Do five jumping jacks.
  10. Use VL for 5 calls in a row
  11. You can hear the customer's TV in the background
  12. Dead air
  13. Help a customer you helped yesterday
  14. Used a cheerful voice
  15. Said: "Thank you for calling CSB"
  16. Help a customer with the same initials as you
  17. Use the word splendid on a call
  18. help a customer w/ the same birthday month as you
  19. "I'll be more than happy to assist you w/..."
  20. Said "I hope you have a great weekend!"
  21. Told the customer about OLB
  22. Used the customers name during the call
  23. Said "I can assist you by..."
  24. Complete a debit card limit change. while on the phone with customer