Use VLfor 5 callsin a rowEmphasizewhenappropriateUsed thecustomersname duringthe callTold thecustomeraboutOLBDeadairYou can hearthecustomer'sTV in thebackgroundHelp acustomeryou helpedyesterdayAsked:"Does thattake care ofthe reasonfor your call"Complete adebit card limitchange. whileon the phonewith customerDo fivejumpingjacks.Help acustomerwith thesame initialsas youSaid"I hope Iwas ablehelp"Said"I canassist youby...""I'll be morethan happyto assist youw/..."use yourname atthe end ofthe call.Said"I hope youhave a greatweekend!"Used acheerfulvoiceSaid:"I appreciateyourbusiness"help acustomer w/the samebirthdaymonth as youSaid"What Ican dois..."Defused afrustratedcustomerSaid:"Thank youfor callingCSB"Use thewordsplendidon a callSend meyour goalfor the daymy e-mailUse VLfor 5 callsin a rowEmphasizewhenappropriateUsed thecustomersname duringthe callTold thecustomeraboutOLBDeadairYou can hearthecustomer'sTV in thebackgroundHelp acustomeryou helpedyesterdayAsked:"Does thattake care ofthe reasonfor your call"Complete adebit card limitchange. whileon the phonewith customerDo fivejumpingjacks.Help acustomerwith thesame initialsas youSaid"I hope Iwas ablehelp"Said"I canassist youby...""I'll be morethan happyto assist youw/..."use yourname atthe end ofthe call.Said"I hope youhave a greatweekend!"Used acheerfulvoiceSaid:"I appreciateyourbusiness"help acustomer w/the samebirthdaymonth as youSaid"What Ican dois..."Defused afrustratedcustomerSaid:"Thank youfor callingCSB"Use thewordsplendidon a callSend meyour goalfor the daymy e-mail

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use VL for 5 calls in a row
  2. Emphasize when appropriate
  3. Used the customers name during the call
  4. Told the customer about OLB
  5. Dead air
  6. You can hear the customer's TV in the background
  7. Help a customer you helped yesterday
  8. Asked: "Does that take care of the reason for your call"
  9. Complete a debit card limit change. while on the phone with customer
  10. Do five jumping jacks.
  11. Help a customer with the same initials as you
  12. Said "I hope I was able help"
  13. Said "I can assist you by..."
  14. "I'll be more than happy to assist you w/..."
  15. use your name at the end of the call.
  16. Said "I hope you have a great weekend!"
  17. Used a cheerful voice
  18. Said: "I appreciate your business"
  19. help a customer w/ the same birthday month as you
  20. Said "What I can do is..."
  21. Defused a frustrated customer
  22. Said: "Thank you for calling CSB"
  23. Use the word splendid on a call
  24. Send me your goal for the day my e-mail