Said"I canassist youby..."Said"What Ican dois..."Send meyour goalfor the daymy e-mailSaid"I hope youhave a greatweekend!"Used thecustomersname duringthe callYou can hearthecustomer'sTV in thebackgroundEmphasizewhenappropriateDeadairUse thewordsplendidon a callAsked:"Does thattake care ofthe reasonfor your call"Said:"I appreciateyourbusiness"Help acustomeryou helpedyesterdayuse yourname atthe end ofthe call.Use VLfor 5 callsin a rowDo fivejumpingjacks.help acustomer w/the samebirthdaymonth as youDefused afrustratedcustomerComplete adebit card limitchange. whileon the phonewith customerHelp acustomerwith thesame initialsas youUsed acheerfulvoiceSaid:"Thank youfor callingCSB"Said"I hope Iwas ablehelp""I'll be morethan happyto assist youw/..."Told thecustomeraboutOLBSaid"I canassist youby..."Said"What Ican dois..."Send meyour goalfor the daymy e-mailSaid"I hope youhave a greatweekend!"Used thecustomersname duringthe callYou can hearthecustomer'sTV in thebackgroundEmphasizewhenappropriateDeadairUse thewordsplendidon a callAsked:"Does thattake care ofthe reasonfor your call"Said:"I appreciateyourbusiness"Help acustomeryou helpedyesterdayuse yourname atthe end ofthe call.Use VLfor 5 callsin a rowDo fivejumpingjacks.help acustomer w/the samebirthdaymonth as youDefused afrustratedcustomerComplete adebit card limitchange. whileon the phonewith customerHelp acustomerwith thesame initialsas youUsed acheerfulvoiceSaid:"Thank youfor callingCSB"Said"I hope Iwas ablehelp""I'll be morethan happyto assist youw/..."Told thecustomeraboutOLB

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Said "I can assist you by..."
  2. Said "What I can do is..."
  3. Send me your goal for the day my e-mail
  4. Said "I hope you have a great weekend!"
  5. Used the customers name during the call
  6. You can hear the customer's TV in the background
  7. Emphasize when appropriate
  8. Dead air
  9. Use the word splendid on a call
  10. Asked: "Does that take care of the reason for your call"
  11. Said: "I appreciate your business"
  12. Help a customer you helped yesterday
  13. use your name at the end of the call.
  14. Use VL for 5 calls in a row
  15. Do five jumping jacks.
  16. help a customer w/ the same birthday month as you
  17. Defused a frustrated customer
  18. Complete a debit card limit change. while on the phone with customer
  19. Help a customer with the same initials as you
  20. Used a cheerful voice
  21. Said: "Thank you for calling CSB"
  22. Said "I hope I was able help"
  23. "I'll be more than happy to assist you w/..."
  24. Told the customer about OLB