Said"I canassist youby..."Used thecustomersname duringthe callUse VLfor 5 callsin a rowSaid"I hope Iwas ablehelp"Send meyour goalfor the daymy e-mailDefused afrustratedcustomerTold thecustomeraboutOLB"I'll be morethan happyto assist youw/..."Said"What Ican dois..."Said:"Thank youfor callingCSB"Asked:"Does thattake care ofthe reasonfor your call"help acustomer w/the samebirthdaymonth as youComplete adebit card limitchange. whileon the phonewith customerDo fivejumpingjacks.DeadairSaid:"I appreciateyourbusiness"use yourname atthe end ofthe call.Used acheerfulvoiceYou can hearthecustomer'sTV in thebackgroundSaid"I hope youhave a greatweekend!"EmphasizewhenappropriateHelp acustomeryou helpedyesterdayUse thewordsplendidon a callHelp acustomerwith thesame initialsas youSaid"I canassist youby..."Used thecustomersname duringthe callUse VLfor 5 callsin a rowSaid"I hope Iwas ablehelp"Send meyour goalfor the daymy e-mailDefused afrustratedcustomerTold thecustomeraboutOLB"I'll be morethan happyto assist youw/..."Said"What Ican dois..."Said:"Thank youfor callingCSB"Asked:"Does thattake care ofthe reasonfor your call"help acustomer w/the samebirthdaymonth as youComplete adebit card limitchange. whileon the phonewith customerDo fivejumpingjacks.DeadairSaid:"I appreciateyourbusiness"use yourname atthe end ofthe call.Used acheerfulvoiceYou can hearthecustomer'sTV in thebackgroundSaid"I hope youhave a greatweekend!"EmphasizewhenappropriateHelp acustomeryou helpedyesterdayUse thewordsplendidon a callHelp acustomerwith thesame initialsas you

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Said "I can assist you by..."
  2. Used the customers name during the call
  3. Use VL for 5 calls in a row
  4. Said "I hope I was able help"
  5. Send me your goal for the day my e-mail
  6. Defused a frustrated customer
  7. Told the customer about OLB
  8. "I'll be more than happy to assist you w/..."
  9. Said "What I can do is..."
  10. Said: "Thank you for calling CSB"
  11. Asked: "Does that take care of the reason for your call"
  12. help a customer w/ the same birthday month as you
  13. Complete a debit card limit change. while on the phone with customer
  14. Do five jumping jacks.
  15. Dead air
  16. Said: "I appreciate your business"
  17. use your name at the end of the call.
  18. Used a cheerful voice
  19. You can hear the customer's TV in the background
  20. Said "I hope you have a great weekend!"
  21. Emphasize when appropriate
  22. Help a customer you helped yesterday
  23. Use the word splendid on a call
  24. Help a customer with the same initials as you