Used acheerfulvoiceDefused afrustratedcustomerSaid"I hope youhave a greatweekend!"Said:"I appreciateyourbusiness"Said"I hope Iwas ablehelp"Help acustomerwith thesame initialsas youSaid:"Thank youfor callingCSB"Do fivejumpingjacks.Asked:"Does thattake care ofthe reasonfor your call""I'll be morethan happyto assist youw/..."Said"What Ican dois..."Used thecustomersname duringthe callYou can hearthecustomer'sTV in thebackgroundUse thewordsplendidon a callHelp acustomeryou helpedyesterdayUse VLfor 5 callsin a rowSend meyour goalfor the daymy e-mailSaid"I canassist youby..."help acustomer w/the samebirthdaymonth as youEmphasizewhenappropriateTold thecustomeraboutOLBDeadairuse yourname atthe end ofthe call.Complete adebit card limitchange. whileon the phonewith customerUsed acheerfulvoiceDefused afrustratedcustomerSaid"I hope youhave a greatweekend!"Said:"I appreciateyourbusiness"Said"I hope Iwas ablehelp"Help acustomerwith thesame initialsas youSaid:"Thank youfor callingCSB"Do fivejumpingjacks.Asked:"Does thattake care ofthe reasonfor your call""I'll be morethan happyto assist youw/..."Said"What Ican dois..."Used thecustomersname duringthe callYou can hearthecustomer'sTV in thebackgroundUse thewordsplendidon a callHelp acustomeryou helpedyesterdayUse VLfor 5 callsin a rowSend meyour goalfor the daymy e-mailSaid"I canassist youby..."help acustomer w/the samebirthdaymonth as youEmphasizewhenappropriateTold thecustomeraboutOLBDeadairuse yourname atthe end ofthe call.Complete adebit card limitchange. whileon the phonewith customer

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used a cheerful voice
  2. Defused a frustrated customer
  3. Said "I hope you have a great weekend!"
  4. Said: "I appreciate your business"
  5. Said "I hope I was able help"
  6. Help a customer with the same initials as you
  7. Said: "Thank you for calling CSB"
  8. Do five jumping jacks.
  9. Asked: "Does that take care of the reason for your call"
  10. "I'll be more than happy to assist you w/..."
  11. Said "What I can do is..."
  12. Used the customers name during the call
  13. You can hear the customer's TV in the background
  14. Use the word splendid on a call
  15. Help a customer you helped yesterday
  16. Use VL for 5 calls in a row
  17. Send me your goal for the day my e-mail
  18. Said "I can assist you by..."
  19. help a customer w/ the same birthday month as you
  20. Emphasize when appropriate
  21. Told the customer about OLB
  22. Dead air
  23. use your name at the end of the call.
  24. Complete a debit card limit change. while on the phone with customer