use yourname atthe end ofthe call.Told thecustomeraboutOLBhelp acustomer w/the samebirthdaymonth as youDeadairUsed acheerfulvoiceSaid"I hope youhave a greatweekend!"Said"What Ican dois..."Use thewordsplendidon a callDo fivejumpingjacks.Said"I canassist youby..."Help acustomeryou helpedyesterdayDefused afrustratedcustomerSaid:"I appreciateyourbusiness"Said"I hope Iwas ablehelp"Use VLfor 5 callsin a rowSend meyour goalfor the daymy e-mailYou can hearthecustomer'sTV in thebackgroundEmphasizewhenappropriateHelp acustomerwith thesame initialsas youAsked:"Does thattake care ofthe reasonfor your call"Used thecustomersname duringthe callSaid:"Thank youfor callingCSB""I'll be morethan happyto assist youw/..."Complete adebit card limitchange. whileon the phonewith customeruse yourname atthe end ofthe call.Told thecustomeraboutOLBhelp acustomer w/the samebirthdaymonth as youDeadairUsed acheerfulvoiceSaid"I hope youhave a greatweekend!"Said"What Ican dois..."Use thewordsplendidon a callDo fivejumpingjacks.Said"I canassist youby..."Help acustomeryou helpedyesterdayDefused afrustratedcustomerSaid:"I appreciateyourbusiness"Said"I hope Iwas ablehelp"Use VLfor 5 callsin a rowSend meyour goalfor the daymy e-mailYou can hearthecustomer'sTV in thebackgroundEmphasizewhenappropriateHelp acustomerwith thesame initialsas youAsked:"Does thattake care ofthe reasonfor your call"Used thecustomersname duringthe callSaid:"Thank youfor callingCSB""I'll be morethan happyto assist youw/..."Complete adebit card limitchange. whileon the phonewith customer

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. use your name at the end of the call.
  2. Told the customer about OLB
  3. help a customer w/ the same birthday month as you
  4. Dead air
  5. Used a cheerful voice
  6. Said "I hope you have a great weekend!"
  7. Said "What I can do is..."
  8. Use the word splendid on a call
  9. Do five jumping jacks.
  10. Said "I can assist you by..."
  11. Help a customer you helped yesterday
  12. Defused a frustrated customer
  13. Said: "I appreciate your business"
  14. Said "I hope I was able help"
  15. Use VL for 5 calls in a row
  16. Send me your goal for the day my e-mail
  17. You can hear the customer's TV in the background
  18. Emphasize when appropriate
  19. Help a customer with the same initials as you
  20. Asked: "Does that take care of the reason for your call"
  21. Used the customers name during the call
  22. Said: "Thank you for calling CSB"
  23. "I'll be more than happy to assist you w/..."
  24. Complete a debit card limit change. while on the phone with customer