Said"I hope youhave a greatweekend!"DeadairTold thecustomeraboutOLBUsed acheerfulvoiceUsed thecustomersname duringthe callSend meyour goalfor the daymy e-mailUse thewordsplendidon a callAsked:"Does thattake care ofthe reasonfor your call"Said:"Thank youfor callingCSB"help acustomer w/the samebirthdaymonth as youDo fivejumpingjacks.Complete adebit card limitchange. whileon the phonewith customerDefused afrustratedcustomerUse VLfor 5 callsin a rowSaid"I hope Iwas ablehelp""I'll be morethan happyto assist youw/..."EmphasizewhenappropriateYou can hearthecustomer'sTV in thebackgroundHelp acustomeryou helpedyesterdayuse yourname atthe end ofthe call.Said"I canassist youby..."Said:"I appreciateyourbusiness"Help acustomerwith thesame initialsas youSaid"What Ican dois..."Said"I hope youhave a greatweekend!"DeadairTold thecustomeraboutOLBUsed acheerfulvoiceUsed thecustomersname duringthe callSend meyour goalfor the daymy e-mailUse thewordsplendidon a callAsked:"Does thattake care ofthe reasonfor your call"Said:"Thank youfor callingCSB"help acustomer w/the samebirthdaymonth as youDo fivejumpingjacks.Complete adebit card limitchange. whileon the phonewith customerDefused afrustratedcustomerUse VLfor 5 callsin a rowSaid"I hope Iwas ablehelp""I'll be morethan happyto assist youw/..."EmphasizewhenappropriateYou can hearthecustomer'sTV in thebackgroundHelp acustomeryou helpedyesterdayuse yourname atthe end ofthe call.Said"I canassist youby..."Said:"I appreciateyourbusiness"Help acustomerwith thesame initialsas youSaid"What Ican dois..."

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Said "I hope you have a great weekend!"
  2. Dead air
  3. Told the customer about OLB
  4. Used a cheerful voice
  5. Used the customers name during the call
  6. Send me your goal for the day my e-mail
  7. Use the word splendid on a call
  8. Asked: "Does that take care of the reason for your call"
  9. Said: "Thank you for calling CSB"
  10. help a customer w/ the same birthday month as you
  11. Do five jumping jacks.
  12. Complete a debit card limit change. while on the phone with customer
  13. Defused a frustrated customer
  14. Use VL for 5 calls in a row
  15. Said "I hope I was able help"
  16. "I'll be more than happy to assist you w/..."
  17. Emphasize when appropriate
  18. You can hear the customer's TV in the background
  19. Help a customer you helped yesterday
  20. use your name at the end of the call.
  21. Said "I can assist you by..."
  22. Said: "I appreciate your business"
  23. Help a customer with the same initials as you
  24. Said "What I can do is..."