Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Help a customer you helped yesterday
2. Defused a frustrated customer
3. Told the customer about OLB
4. Complete a debit card limit change. while on the phone with customer
5. Used the customers name during the call
6. You can hear the customer's TV in the background
7. Said "I hope I was able help"
8. Use VL for 5 calls in a row
9. Help a customer with the same initials as you
10. Said "I can assist you by..."
11. Dead air
12. "I'll be more than happy to assist you w/..."
13. Asked: "Does that take care of the reason for your call"
14. Used a cheerful voice
15. Said: "I appreciate your business"
16. Emphasize when appropriate
17. Said "I hope you have a great weekend!"
18. Said "What I can do is..."
19. Use the word splendid on a call
20. Do five jumping jacks.
21. help a customer w/ the same birthday month as you
22. Send me your goal for the day my e-mail
23. Said: "Thank you for calling CSB"
24. use your name at the end of the call.