Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Used Preferred Name Throughout Call
2. Defused a Frustrated Caller
3. Said "You're Welcome"
4. Displayed Empathy
5. Said "I hope you have a great day!"
6. Explained Leave Process
7. Asked Caller Name Preference
8. Use a Cheerful Voice
9. Used Courteous Words
10. Offered Further Assistance At End of Call
11. Educated Caller on Benefits
12. Used OneNote as a Resource
13. Listened Actively to the Caller
14. Said to new hire "Welcome to Mohawk!"
15. Mentioned the Leave Portal
16. Smiled
17. Leave Team
18. Provided One Call Resolution
19. Used Polite Phrases
20. Expressed Willingness to Help
21. Remained Calm with Upset Caller
22. White Glove Service
23. Said "Thank You"
24. Benefits
25. Said I'm Happy To Assist You."