Remained Calm with Upset Caller Mentioned the Leave Portal Offered Further Assistance At End of Call Used OneNote as a Resource Said "Thank You" Defused a Frustrated Caller Expressed Willingness to Help Leave Team Said "You're Welcome" Used Preferred Name Throughout Call Said to new hire "Welcome to Mohawk!" Used Courteous Words Displayed Empathy Said "I hope you have a great day!" Educated Caller on Benefits Used Polite Phrases Said I'm Happy To Assist You." Benefits Explained Leave Process Asked Caller Name Preference Listened Actively to the Caller Use a Cheerful Voice Provided One Call Resolution White Glove Service Smiled Remained Calm with Upset Caller Mentioned the Leave Portal Offered Further Assistance At End of Call Used OneNote as a Resource Said "Thank You" Defused a Frustrated Caller Expressed Willingness to Help Leave Team Said "You're Welcome" Used Preferred Name Throughout Call Said to new hire "Welcome to Mohawk!" Used Courteous Words Displayed Empathy Said "I hope you have a great day!" Educated Caller on Benefits Used Polite Phrases Said I'm Happy To Assist You." Benefits Explained Leave Process Asked Caller Name Preference Listened Actively to the Caller Use a Cheerful Voice Provided One Call Resolution White Glove Service Smiled
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Remained Calm with Upset Caller
Mentioned the Leave Portal
Offered Further Assistance At End of Call
Used OneNote as a Resource
Said "Thank You"
Defused a Frustrated Caller
Expressed Willingness to Help
Leave Team
Said "You're Welcome"
Used Preferred Name Throughout Call
Said to new hire "Welcome to Mohawk!"
Used Courteous Words
Displayed Empathy
Said "I hope you have a great day!"
Educated Caller on Benefits
Used Polite Phrases
Said I'm Happy To Assist You."
Benefits
Explained Leave Process
Asked Caller Name Preference
Listened Actively to the Caller
Use a Cheerful Voice
Provided One Call Resolution
White Glove Service
Smiled