BenefitsRemainedCalm withUpsetCallerSaid"You'reWelcome"Defused aFrustratedCallerExplainedLeaveProcessUsedCourteousWordsListenedActively tothe CallerSaid I'mHappy ToAssistYou."OfferedFurtherAssistanceAt End ofCallUse aCheerfulVoiceLeaveTeamDisplayedEmpathyUsedPreferredNameThroughoutCallEducatedCaller onBenefitsSaid"ThankYou"WhiteGloveServiceAskedCallerNamePreferenceUsedOneNoteas aResourceUsedPolitePhrasesSmiledProvidedOne CallResolutionSaid "Ihope youhave agreat day!"Mentionedthe LeavePortalExpressedWillingnessto HelpSaid to newhire"Welcome toMohawk!"BenefitsRemainedCalm withUpsetCallerSaid"You'reWelcome"Defused aFrustratedCallerExplainedLeaveProcessUsedCourteousWordsListenedActively tothe CallerSaid I'mHappy ToAssistYou."OfferedFurtherAssistanceAt End ofCallUse aCheerfulVoiceLeaveTeamDisplayedEmpathyUsedPreferredNameThroughoutCallEducatedCaller onBenefitsSaid"ThankYou"WhiteGloveServiceAskedCallerNamePreferenceUsedOneNoteas aResourceUsedPolitePhrasesSmiledProvidedOne CallResolutionSaid "Ihope youhave agreat day!"Mentionedthe LeavePortalExpressedWillingnessto HelpSaid to newhire"Welcome toMohawk!"

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Benefits
  2. Remained Calm with Upset Caller
  3. Said "You're Welcome"
  4. Defused a Frustrated Caller
  5. Explained Leave Process
  6. Used Courteous Words
  7. Listened Actively to the Caller
  8. Said I'm Happy To Assist You."
  9. Offered Further Assistance At End of Call
  10. Use a Cheerful Voice
  11. Leave Team
  12. Displayed Empathy
  13. Used Preferred Name Throughout Call
  14. Educated Caller on Benefits
  15. Said "Thank You"
  16. White Glove Service
  17. Asked Caller Name Preference
  18. Used OneNote as a Resource
  19. Used Polite Phrases
  20. Smiled
  21. Provided One Call Resolution
  22. Said "I hope you have a great day!"
  23. Mentioned the Leave Portal
  24. Expressed Willingness to Help
  25. Said to new hire "Welcome to Mohawk!"