UsedOneNoteas aResourceSaid"ThankYou"Said"You'reWelcome"Defused aFrustratedCallerDisplayedEmpathyOfferedFurtherAssistanceAt End ofCallSaid to newhire"Welcome toMohawk!"Use aCheerfulVoiceEducatedCaller onBenefitsUsedCourteousWordsWhiteGloveServiceSaid "Ihope youhave agreat day!"UsedPreferredNameThroughoutCallSmiledExpressedWillingnessto HelpProvidedOne CallResolutionMentionedthe LeavePortalAskedCallerNamePreferenceLeaveTeamBenefitsRemainedCalm withUpsetCallerExplainedLeaveProcessSaid I'mHappy ToAssistYou."UsedPolitePhrasesListenedActively tothe CallerUsedOneNoteas aResourceSaid"ThankYou"Said"You'reWelcome"Defused aFrustratedCallerDisplayedEmpathyOfferedFurtherAssistanceAt End ofCallSaid to newhire"Welcome toMohawk!"Use aCheerfulVoiceEducatedCaller onBenefitsUsedCourteousWordsWhiteGloveServiceSaid "Ihope youhave agreat day!"UsedPreferredNameThroughoutCallSmiledExpressedWillingnessto HelpProvidedOne CallResolutionMentionedthe LeavePortalAskedCallerNamePreferenceLeaveTeamBenefitsRemainedCalm withUpsetCallerExplainedLeaveProcessSaid I'mHappy ToAssistYou."UsedPolitePhrasesListenedActively tothe Caller

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used OneNote as a Resource
  2. Said "Thank You"
  3. Said "You're Welcome"
  4. Defused a Frustrated Caller
  5. Displayed Empathy
  6. Offered Further Assistance At End of Call
  7. Said to new hire "Welcome to Mohawk!"
  8. Use a Cheerful Voice
  9. Educated Caller on Benefits
  10. Used Courteous Words
  11. White Glove Service
  12. Said "I hope you have a great day!"
  13. Used Preferred Name Throughout Call
  14. Smiled
  15. Expressed Willingness to Help
  16. Provided One Call Resolution
  17. Mentioned the Leave Portal
  18. Asked Caller Name Preference
  19. Leave Team
  20. Benefits
  21. Remained Calm with Upset Caller
  22. Explained Leave Process
  23. Said I'm Happy To Assist You."
  24. Used Polite Phrases
  25. Listened Actively to the Caller