UsedPolitePhrasesSaid"ThankYou"EducatedCaller onBenefitsDisplayedEmpathyDefused aFrustratedCallerUsedCourteousWordsProvidedOne CallResolutionRemainedCalm withUpsetCallerBenefitsExplainedLeaveProcessSaid to newhire"Welcome toMohawk!"Said "Ihope youhave agreat day!"LeaveTeamSmiledListenedActively tothe CallerAskedCallerNamePreferenceSaid I'mHappy ToAssistYou."Use aCheerfulVoiceMentionedthe LeavePortalUsedOneNoteas aResourceWhiteGloveServiceOfferedFurtherAssistanceAt End ofCallSaid"You'reWelcome"ExpressedWillingnessto HelpUsedPreferredNameThroughoutCallUsedPolitePhrasesSaid"ThankYou"EducatedCaller onBenefitsDisplayedEmpathyDefused aFrustratedCallerUsedCourteousWordsProvidedOne CallResolutionRemainedCalm withUpsetCallerBenefitsExplainedLeaveProcessSaid to newhire"Welcome toMohawk!"Said "Ihope youhave agreat day!"LeaveTeamSmiledListenedActively tothe CallerAskedCallerNamePreferenceSaid I'mHappy ToAssistYou."Use aCheerfulVoiceMentionedthe LeavePortalUsedOneNoteas aResourceWhiteGloveServiceOfferedFurtherAssistanceAt End ofCallSaid"You'reWelcome"ExpressedWillingnessto HelpUsedPreferredNameThroughoutCall

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used Polite Phrases
  2. Said "Thank You"
  3. Educated Caller on Benefits
  4. Displayed Empathy
  5. Defused a Frustrated Caller
  6. Used Courteous Words
  7. Provided One Call Resolution
  8. Remained Calm with Upset Caller
  9. Benefits
  10. Explained Leave Process
  11. Said to new hire "Welcome to Mohawk!"
  12. Said "I hope you have a great day!"
  13. Leave Team
  14. Smiled
  15. Listened Actively to the Caller
  16. Asked Caller Name Preference
  17. Said I'm Happy To Assist You."
  18. Use a Cheerful Voice
  19. Mentioned the Leave Portal
  20. Used OneNote as a Resource
  21. White Glove Service
  22. Offered Further Assistance At End of Call
  23. Said "You're Welcome"
  24. Expressed Willingness to Help
  25. Used Preferred Name Throughout Call