Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Said "You're Welcome"
2. Smiled
3. Said I'm Happy To Assist You."
4. Used Courteous Words
5. Used OneNote as a Resource
6. Defused a Frustrated Caller
7. Said "Thank You"
8. Provided One Call Resolution
9. Said to new hire "Welcome to Mohawk!"
10. Used Polite Phrases
11. Use a Cheerful Voice
12. Remained Calm with Upset Caller
13. Asked Caller Name Preference
14. Benefits
15. Expressed Willingness to Help
16. Said "I hope you have a great day!"
17. Displayed Empathy
18. Leave Team
19. Educated Caller on Benefits
20. White Glove Service
21. Offered Further Assistance At End of Call
22. Explained Leave Process
23. Mentioned the Leave Portal
24. Listened Actively to the Caller
25. Used Preferred Name Throughout Call