UsedOneNoteas aResourceBenefitsDefused aFrustratedCallerListenedActively tothe CallerSmiledDisplayedEmpathyUse aCheerfulVoiceOfferedFurtherAssistanceAt End ofCallRemainedCalm withUpsetCallerProvidedOne CallResolutionEducatedCaller onBenefitsMentionedthe LeavePortalSaid to newhire"Welcome toMohawk!"UsedCourteousWordsAskedCallerNamePreferenceUsedPreferredNameThroughoutCallLeaveTeamExpressedWillingnessto HelpExplainedLeaveProcessSaid I'mHappy ToAssistYou."Said"You'reWelcome"Said"ThankYou"Said "Ihope youhave agreat day!"WhiteGloveServiceUsedPolitePhrasesUsedOneNoteas aResourceBenefitsDefused aFrustratedCallerListenedActively tothe CallerSmiledDisplayedEmpathyUse aCheerfulVoiceOfferedFurtherAssistanceAt End ofCallRemainedCalm withUpsetCallerProvidedOne CallResolutionEducatedCaller onBenefitsMentionedthe LeavePortalSaid to newhire"Welcome toMohawk!"UsedCourteousWordsAskedCallerNamePreferenceUsedPreferredNameThroughoutCallLeaveTeamExpressedWillingnessto HelpExplainedLeaveProcessSaid I'mHappy ToAssistYou."Said"You'reWelcome"Said"ThankYou"Said "Ihope youhave agreat day!"WhiteGloveServiceUsedPolitePhrases

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used OneNote as a Resource
  2. Benefits
  3. Defused a Frustrated Caller
  4. Listened Actively to the Caller
  5. Smiled
  6. Displayed Empathy
  7. Use a Cheerful Voice
  8. Offered Further Assistance At End of Call
  9. Remained Calm with Upset Caller
  10. Provided One Call Resolution
  11. Educated Caller on Benefits
  12. Mentioned the Leave Portal
  13. Said to new hire "Welcome to Mohawk!"
  14. Used Courteous Words
  15. Asked Caller Name Preference
  16. Used Preferred Name Throughout Call
  17. Leave Team
  18. Expressed Willingness to Help
  19. Explained Leave Process
  20. Said I'm Happy To Assist You."
  21. Said "You're Welcome"
  22. Said "Thank You"
  23. Said "I hope you have a great day!"
  24. White Glove Service
  25. Used Polite Phrases