Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. White Glove Service
2. Used OneNote as a Resource
3. Said I'm Happy To Assist You."
4. Educated Caller on Benefits
5. Explained Leave Process
6. Remained Calm with Upset Caller
7. Used Courteous Words
8. Expressed Willingness to Help
9. Provided One Call Resolution
10. Displayed Empathy
11. Benefits
12. Asked Caller Name Preference
13. Leave Team
14. Said "You're Welcome"
15. Smiled
16. Use a Cheerful Voice
17. Used Polite Phrases
18. Said to new hire "Welcome to Mohawk!"
19. Listened Actively to the Caller
20. Mentioned the Leave Portal
21. Said "I hope you have a great day!"
22. Used Preferred Name Throughout Call
23. Said "Thank You"
24. Offered Further Assistance At End of Call
25. Defused a Frustrated Caller