UsedOneNoteas aResourceSaid to newhire"Welcome toMohawk!"RemainedCalm withUpsetCallerUsedPreferredNameThroughoutCallSaid"ThankYou"Said "Ihope youhave agreat day!"ListenedActively tothe CallerUsedPolitePhrasesSmiledUsedCourteousWordsExpressedWillingnessto HelpMentionedthe LeavePortalWhiteGloveServiceLeaveTeamDisplayedEmpathySaid"You'reWelcome"BenefitsExplainedLeaveProcessAskedCallerNamePreferenceUse aCheerfulVoiceProvidedOne CallResolutionEducatedCaller onBenefitsDefused aFrustratedCallerOfferedFurtherAssistanceAt End ofCallSaid I'mHappy ToAssistYou."UsedOneNoteas aResourceSaid to newhire"Welcome toMohawk!"RemainedCalm withUpsetCallerUsedPreferredNameThroughoutCallSaid"ThankYou"Said "Ihope youhave agreat day!"ListenedActively tothe CallerUsedPolitePhrasesSmiledUsedCourteousWordsExpressedWillingnessto HelpMentionedthe LeavePortalWhiteGloveServiceLeaveTeamDisplayedEmpathySaid"You'reWelcome"BenefitsExplainedLeaveProcessAskedCallerNamePreferenceUse aCheerfulVoiceProvidedOne CallResolutionEducatedCaller onBenefitsDefused aFrustratedCallerOfferedFurtherAssistanceAt End ofCallSaid I'mHappy ToAssistYou."

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used OneNote as a Resource
  2. Said to new hire "Welcome to Mohawk!"
  3. Remained Calm with Upset Caller
  4. Used Preferred Name Throughout Call
  5. Said "Thank You"
  6. Said "I hope you have a great day!"
  7. Listened Actively to the Caller
  8. Used Polite Phrases
  9. Smiled
  10. Used Courteous Words
  11. Expressed Willingness to Help
  12. Mentioned the Leave Portal
  13. White Glove Service
  14. Leave Team
  15. Displayed Empathy
  16. Said "You're Welcome"
  17. Benefits
  18. Explained Leave Process
  19. Asked Caller Name Preference
  20. Use a Cheerful Voice
  21. Provided One Call Resolution
  22. Educated Caller on Benefits
  23. Defused a Frustrated Caller
  24. Offered Further Assistance At End of Call
  25. Said I'm Happy To Assist You."