Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Provided One Call Resolution
2. Smiled
3. Said to new hire "Welcome to Mohawk!"
4. Used OneNote as a Resource
5. White Glove Service
6. Displayed Empathy
7. Use a Cheerful Voice
8. Used Preferred Name Throughout Call
9. Asked Caller Name Preference
10. Mentioned the Leave Portal
11. Remained Calm with Upset Caller
12. Expressed Willingness to Help
13. Defused a Frustrated Caller
14. Offered Further Assistance At End of Call
15. Listened Actively to the Caller
16. Said "You're Welcome"
17. Leave Team
18. Benefits
19. Used Polite Phrases
20. Explained Leave Process
21. Used Courteous Words
22. Said I'm Happy To Assist You."
23. Said "I hope you have a great day!"
24. Said "Thank You"
25. Educated Caller on Benefits