Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Said I'm Happy To Assist You."
2. Said "Thank You"
3. Defused a Frustrated Caller
4. White Glove Service
5. Smiled
6. Used Preferred Name Throughout Call
7. Used Polite Phrases
8. Provided One Call Resolution
9. Asked Caller Name Preference
10. Educated Caller on Benefits
11. Explained Leave Process
12. Remained Calm with Upset Caller
13. Used OneNote as a Resource
14. Benefits
15. Mentioned the Leave Portal
16. Said "You're Welcome"
17. Leave Team
18. Listened Actively to the Caller
19. Use a Cheerful Voice
20. Said "I hope you have a great day!"
21. Expressed Willingness to Help
22. Said to new hire "Welcome to Mohawk!"
23. Displayed Empathy
24. Used Courteous Words
25. Offered Further Assistance At End of Call