Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Said "You're Welcome"
2. Provided One Call Resolution
3. Used Courteous Words
4. Defused a Frustrated Caller
5. Said "I hope you have a great day!"
6. Used Polite Phrases
7. Listened Actively to the Caller
8. Used Preferred Name Throughout Call
9. Said I'm Happy To Assist You."
10. Leave Team
11. Mentioned the Leave Portal
12. Educated Caller on Benefits
13. Explained Leave Process
14. Said "Thank You"
15. Remained Calm with Upset Caller
16. Benefits
17. Said to new hire "Welcome to Mohawk!"
18. Offered Further Assistance At End of Call
19. Displayed Empathy
20. Use a Cheerful Voice
21. White Glove Service
22. Asked Caller Name Preference
23. Smiled
24. Expressed Willingness to Help
25. Used OneNote as a Resource