ExplainedLeaveProcessUsedPreferredNameThroughoutCallAskedCallerNamePreferenceUsedPolitePhrasesUsedOneNoteas aResourceSmiledRemainedCalm withUpsetCallerSaid I'mHappy ToAssistYou."Mentionedthe LeavePortalSaid "Ihope youhave agreat day!"WhiteGloveServiceLeaveTeamUsedCourteousWordsUse aCheerfulVoiceBenefitsOfferedFurtherAssistanceAt End ofCallDefused aFrustratedCallerListenedActively tothe CallerSaid to newhire"Welcome toMohawk!"ExpressedWillingnessto HelpSaid"ThankYou"Said"You'reWelcome"ProvidedOne CallResolutionEducatedCaller onBenefitsDisplayedEmpathyExplainedLeaveProcessUsedPreferredNameThroughoutCallAskedCallerNamePreferenceUsedPolitePhrasesUsedOneNoteas aResourceSmiledRemainedCalm withUpsetCallerSaid I'mHappy ToAssistYou."Mentionedthe LeavePortalSaid "Ihope youhave agreat day!"WhiteGloveServiceLeaveTeamUsedCourteousWordsUse aCheerfulVoiceBenefitsOfferedFurtherAssistanceAt End ofCallDefused aFrustratedCallerListenedActively tothe CallerSaid to newhire"Welcome toMohawk!"ExpressedWillingnessto HelpSaid"ThankYou"Said"You'reWelcome"ProvidedOne CallResolutionEducatedCaller onBenefitsDisplayedEmpathy

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained Leave Process
  2. Used Preferred Name Throughout Call
  3. Asked Caller Name Preference
  4. Used Polite Phrases
  5. Used OneNote as a Resource
  6. Smiled
  7. Remained Calm with Upset Caller
  8. Said I'm Happy To Assist You."
  9. Mentioned the Leave Portal
  10. Said "I hope you have a great day!"
  11. White Glove Service
  12. Leave Team
  13. Used Courteous Words
  14. Use a Cheerful Voice
  15. Benefits
  16. Offered Further Assistance At End of Call
  17. Defused a Frustrated Caller
  18. Listened Actively to the Caller
  19. Said to new hire "Welcome to Mohawk!"
  20. Expressed Willingness to Help
  21. Said "Thank You"
  22. Said "You're Welcome"
  23. Provided One Call Resolution
  24. Educated Caller on Benefits
  25. Displayed Empathy