Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Remained Calm with Upset Caller
2. Mentioned the Leave Portal
3. Offered Further Assistance At End of Call
4. Used OneNote as a Resource
5. Said "Thank You"
6. Defused a Frustrated Caller
7. Expressed Willingness to Help
8. Leave Team
9. Said "You're Welcome"
10. Used Preferred Name Throughout Call
11. Said to new hire "Welcome to Mohawk!"
12. Used Courteous Words
13. Displayed Empathy
14. Said "I hope you have a great day!"
15. Educated Caller on Benefits
16. Used Polite Phrases
17. Said I'm Happy To Assist You."
18. Benefits
19. Explained Leave Process
20. Asked Caller Name Preference
21. Listened Actively to the Caller
22. Use a Cheerful Voice
23. Provided One Call Resolution
24. White Glove Service
25. Smiled