LeaveTeamOfferedFurtherAssistanceAt End ofCallSaid"You'reWelcome"AskedCallerNamePreferenceUsedCourteousWordsBenefitsSmiledRemainedCalm withUpsetCallerUsedOneNoteas aResourceEducatedCaller onBenefitsExplainedLeaveProcessDefused aFrustratedCallerWhiteGloveServiceSaid"ThankYou"Use aCheerfulVoiceMentionedthe LeavePortalExpressedWillingnessto HelpSaid to newhire"Welcome toMohawk!"UsedPolitePhrasesListenedActively tothe CallerDisplayedEmpathySaid I'mHappy ToAssistYou."UsedPreferredNameThroughoutCallProvidedOne CallResolutionSaid "Ihope youhave agreat day!"LeaveTeamOfferedFurtherAssistanceAt End ofCallSaid"You'reWelcome"AskedCallerNamePreferenceUsedCourteousWordsBenefitsSmiledRemainedCalm withUpsetCallerUsedOneNoteas aResourceEducatedCaller onBenefitsExplainedLeaveProcessDefused aFrustratedCallerWhiteGloveServiceSaid"ThankYou"Use aCheerfulVoiceMentionedthe LeavePortalExpressedWillingnessto HelpSaid to newhire"Welcome toMohawk!"UsedPolitePhrasesListenedActively tothe CallerDisplayedEmpathySaid I'mHappy ToAssistYou."UsedPreferredNameThroughoutCallProvidedOne CallResolutionSaid "Ihope youhave agreat day!"

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Leave Team
  2. Offered Further Assistance At End of Call
  3. Said "You're Welcome"
  4. Asked Caller Name Preference
  5. Used Courteous Words
  6. Benefits
  7. Smiled
  8. Remained Calm with Upset Caller
  9. Used OneNote as a Resource
  10. Educated Caller on Benefits
  11. Explained Leave Process
  12. Defused a Frustrated Caller
  13. White Glove Service
  14. Said "Thank You"
  15. Use a Cheerful Voice
  16. Mentioned the Leave Portal
  17. Expressed Willingness to Help
  18. Said to new hire "Welcome to Mohawk!"
  19. Used Polite Phrases
  20. Listened Actively to the Caller
  21. Displayed Empathy
  22. Said I'm Happy To Assist You."
  23. Used Preferred Name Throughout Call
  24. Provided One Call Resolution
  25. Said "I hope you have a great day!"