OfferedFurtherAssistanceAt End ofCallExpressedWillingnessto HelpDefused aFrustratedCallerDisplayedEmpathySaid I'mHappy ToAssistYou."BenefitsSaid to newhire"Welcome toMohawk!"SmiledExplainedLeaveProcessLeaveTeamRemainedCalm withUpsetCallerUse aCheerfulVoiceWhiteGloveServiceUsedPolitePhrasesUsedCourteousWordsProvidedOne CallResolutionSaid"ThankYou"UsedPreferredNameThroughoutCallUsedOneNoteas aResourceSaid"You'reWelcome"ListenedActively tothe CallerAskedCallerNamePreferenceEducatedCaller onBenefitsMentionedthe LeavePortalSaid "Ihope youhave agreat day!"OfferedFurtherAssistanceAt End ofCallExpressedWillingnessto HelpDefused aFrustratedCallerDisplayedEmpathySaid I'mHappy ToAssistYou."BenefitsSaid to newhire"Welcome toMohawk!"SmiledExplainedLeaveProcessLeaveTeamRemainedCalm withUpsetCallerUse aCheerfulVoiceWhiteGloveServiceUsedPolitePhrasesUsedCourteousWordsProvidedOne CallResolutionSaid"ThankYou"UsedPreferredNameThroughoutCallUsedOneNoteas aResourceSaid"You'reWelcome"ListenedActively tothe CallerAskedCallerNamePreferenceEducatedCaller onBenefitsMentionedthe LeavePortalSaid "Ihope youhave agreat day!"

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered Further Assistance At End of Call
  2. Expressed Willingness to Help
  3. Defused a Frustrated Caller
  4. Displayed Empathy
  5. Said I'm Happy To Assist You."
  6. Benefits
  7. Said to new hire "Welcome to Mohawk!"
  8. Smiled
  9. Explained Leave Process
  10. Leave Team
  11. Remained Calm with Upset Caller
  12. Use a Cheerful Voice
  13. White Glove Service
  14. Used Polite Phrases
  15. Used Courteous Words
  16. Provided One Call Resolution
  17. Said "Thank You"
  18. Used Preferred Name Throughout Call
  19. Used OneNote as a Resource
  20. Said "You're Welcome"
  21. Listened Actively to the Caller
  22. Asked Caller Name Preference
  23. Educated Caller on Benefits
  24. Mentioned the Leave Portal
  25. Said "I hope you have a great day!"