DisplayedEmpathySaid "Ihope youhave agreat day!"Said I'mHappy ToAssistYou."ExpressedWillingnessto HelpListenedActively tothe CallerEducatedCaller onBenefitsUsedOneNoteas aResourceMentionedthe LeavePortalUsedPolitePhrasesProvidedOne CallResolutionDefused aFrustratedCallerRemainedCalm withUpsetCallerSaid"You'reWelcome"SmiledAskedCallerNamePreferenceSaid"ThankYou"ExplainedLeaveProcessUsedCourteousWordsUsedPreferredNameThroughoutCallSaid to newhire"Welcome toMohawk!"OfferedFurtherAssistanceAt End ofCallLeaveTeamUse aCheerfulVoiceWhiteGloveServiceBenefitsDisplayedEmpathySaid "Ihope youhave agreat day!"Said I'mHappy ToAssistYou."ExpressedWillingnessto HelpListenedActively tothe CallerEducatedCaller onBenefitsUsedOneNoteas aResourceMentionedthe LeavePortalUsedPolitePhrasesProvidedOne CallResolutionDefused aFrustratedCallerRemainedCalm withUpsetCallerSaid"You'reWelcome"SmiledAskedCallerNamePreferenceSaid"ThankYou"ExplainedLeaveProcessUsedCourteousWordsUsedPreferredNameThroughoutCallSaid to newhire"Welcome toMohawk!"OfferedFurtherAssistanceAt End ofCallLeaveTeamUse aCheerfulVoiceWhiteGloveServiceBenefits

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Displayed Empathy
  2. Said "I hope you have a great day!"
  3. Said I'm Happy To Assist You."
  4. Expressed Willingness to Help
  5. Listened Actively to the Caller
  6. Educated Caller on Benefits
  7. Used OneNote as a Resource
  8. Mentioned the Leave Portal
  9. Used Polite Phrases
  10. Provided One Call Resolution
  11. Defused a Frustrated Caller
  12. Remained Calm with Upset Caller
  13. Said "You're Welcome"
  14. Smiled
  15. Asked Caller Name Preference
  16. Said "Thank You"
  17. Explained Leave Process
  18. Used Courteous Words
  19. Used Preferred Name Throughout Call
  20. Said to new hire "Welcome to Mohawk!"
  21. Offered Further Assistance At End of Call
  22. Leave Team
  23. Use a Cheerful Voice
  24. White Glove Service
  25. Benefits