Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Said "You're Welcome"
2. Provided One Call Resolution
3. Asked Caller Name Preference
4. Said to new hire "Welcome to Mohawk!"
5. Educated Caller on Benefits
6. Use a Cheerful Voice
7. Listened Actively to the Caller
8. White Glove Service
9. Defused a Frustrated Caller
10. Expressed Willingness to Help
11. Leave Team
12. Used Preferred Name Throughout Call
13. Offered Further Assistance At End of Call
14. Smiled
15. Displayed Empathy
16. Mentioned the Leave Portal
17. Used Polite Phrases
18. Used Courteous Words
19. Benefits
20. Said "I hope you have a great day!"
21. Used OneNote as a Resource
22. Remained Calm with Upset Caller
23. Said I'm Happy To Assist You."
24. Said "Thank You"
25. Explained Leave Process