RemainedCalm withUpsetCallerOfferedFurtherAssistanceAt End ofCallUse aCheerfulVoiceSaid I'mHappy ToAssistYou."Said"ThankYou"Defused aFrustratedCallerDisplayedEmpathyUsedPolitePhrasesExpressedWillingnessto HelpListenedActively tothe CallerBenefitsUsedCourteousWordsUsedPreferredNameThroughoutCallLeaveTeamEducatedCaller onBenefitsSaid"You'reWelcome"AskedCallerNamePreferenceSaid "Ihope youhave agreat day!"ProvidedOne CallResolutionUsedOneNoteas aResourceSmiledExplainedLeaveProcessSaid to newhire"Welcome toMohawk!"Mentionedthe LeavePortalWhiteGloveServiceRemainedCalm withUpsetCallerOfferedFurtherAssistanceAt End ofCallUse aCheerfulVoiceSaid I'mHappy ToAssistYou."Said"ThankYou"Defused aFrustratedCallerDisplayedEmpathyUsedPolitePhrasesExpressedWillingnessto HelpListenedActively tothe CallerBenefitsUsedCourteousWordsUsedPreferredNameThroughoutCallLeaveTeamEducatedCaller onBenefitsSaid"You'reWelcome"AskedCallerNamePreferenceSaid "Ihope youhave agreat day!"ProvidedOne CallResolutionUsedOneNoteas aResourceSmiledExplainedLeaveProcessSaid to newhire"Welcome toMohawk!"Mentionedthe LeavePortalWhiteGloveService

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Remained Calm with Upset Caller
  2. Offered Further Assistance At End of Call
  3. Use a Cheerful Voice
  4. Said I'm Happy To Assist You."
  5. Said "Thank You"
  6. Defused a Frustrated Caller
  7. Displayed Empathy
  8. Used Polite Phrases
  9. Expressed Willingness to Help
  10. Listened Actively to the Caller
  11. Benefits
  12. Used Courteous Words
  13. Used Preferred Name Throughout Call
  14. Leave Team
  15. Educated Caller on Benefits
  16. Said "You're Welcome"
  17. Asked Caller Name Preference
  18. Said "I hope you have a great day!"
  19. Provided One Call Resolution
  20. Used OneNote as a Resource
  21. Smiled
  22. Explained Leave Process
  23. Said to new hire "Welcome to Mohawk!"
  24. Mentioned the Leave Portal
  25. White Glove Service