(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Calmed down and upset customer
Helped a BT Family Member learn something new
"Happy to help you" 5 times
Identified a hidden root concern for a customer concern
Spend quality time with family/friend
"Thank you for calling Bay Towel" 5 times
Brought in a snack to share
"Is there anything else I can help you with" 5 times
Complimented a family member
"Good morning/afternoon" to a new BT Family Member
Customer gave YOU a compliment
Participated in a team building activity
Completed an upsell
Made a customer laugh
Uncovered an additional customer need through conversation