Spendquality timewithfamily/friendUsed acustomersname onmore thanone call"Thank youfor bringingthis to ourattention"Participatedin a teambuildingactivityCalmeddown andupsetcustomer"How can weimprove ourservice foryou?Perform arandomact ofkindnessComplimenteda customerIncluded ajacket brochureincorrespondenceYOUlearnedsomethingnewUncoveredan additionalcustomerneed throughconversationHelped a BTFamilyMember learnsomethingnewMade acustomerlaugh"Thank youfor callingBay Towel" 5timesMade anupsellattempt"Is thereanythingelse I canhelp youwith" 5 timesComplimenteda familymemberIdentified ahidden rootconcern for acustomerconcernCompletedan upsellCustomergave YOUacomplimentSent aThankYouemail"Goodmorning/afternoon"to a new BT FamilyMember"Happy tohelp you"5 timesBrought ina snack toshareSpendquality timewithfamily/friendUsed acustomersname onmore thanone call"Thank youfor bringingthis to ourattention"Participatedin a teambuildingactivityCalmeddown andupsetcustomer"How can weimprove ourservice foryou?Perform arandomact ofkindnessComplimenteda customerIncluded ajacket brochureincorrespondenceYOUlearnedsomethingnewUncoveredan additionalcustomerneed throughconversationHelped a BTFamilyMember learnsomethingnewMade acustomerlaugh"Thank youfor callingBay Towel" 5timesMade anupsellattempt"Is thereanythingelse I canhelp youwith" 5 timesComplimenteda familymemberIdentified ahidden rootconcern for acustomerconcernCompletedan upsellCustomergave YOUacomplimentSent aThankYouemail"Goodmorning/afternoon"to a new BT FamilyMember"Happy tohelp you"5 timesBrought ina snack toshare

Customer Happiness Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spend quality time with family/friend
  2. Used a customers name on more than one call
  3. "Thank you for bringing this to our attention"
  4. Participated in a team building activity
  5. Calmed down and upset customer
  6. "How can we improve our service for you?
  7. Perform a random act of kindness
  8. Complimented a customer
  9. Included a jacket brochure in correspondence
  10. YOU learned something new
  11. Uncovered an additional customer need through conversation
  12. Helped a BT Family Member learn something new
  13. Made a customer laugh
  14. "Thank you for calling Bay Towel" 5 times
  15. Made an upsell attempt
  16. "Is there anything else I can help you with" 5 times
  17. Complimented a family member
  18. Identified a hidden root concern for a customer concern
  19. Completed an upsell
  20. Customer gave YOU a compliment
  21. Sent a Thank You email
  22. "Good morning/afternoon" to a new BT Family Member
  23. "Happy to help you" 5 times
  24. Brought in a snack to share