(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Included a jacket brochure in correspondence
Completed an upsell
Spend quality time with family/friend
YOU learned something new
Complimented a family member
Participated in a team building activity
"Good morning/afternoon" to a new BT Family Member
Made an upsell attempt
Helped a BT Family Member learn something new
"Thank you for bringing this to our attention"
Sent a Thank You email
Calmed down and upset customer
Complimented a customer
Brought in a snack to share
Perform a random act of kindness
"Happy to help you" 5 times
Uncovered an additional customer need through conversation
Customer gave YOU a compliment
Made a customer laugh
"How can we improve our service for you?
"Thank you for calling Bay Towel" 5 times
Used a customers name on more than one call
Identified a hidden root concern for a customer concern
"Is there anything else I can help you with" 5 times
