(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Complimented a family member
Customer gave YOU a compliment
Used a customers name on more than one call
Included a jacket brochure in correspondence
Calmed down and upset customer
"Good morning/afternoon" to a new BT Family Member
Identified a hidden root concern for a customer concern
"Thank you for bringing this to our attention"
Brought in a snack to share
YOU learned something new
Made an upsell attempt
"How can we improve our service for you?
Helped a BT Family Member learn something new
Made a customer laugh
Sent a Thank You email
Completed an upsell
Uncovered an additional customer need through conversation
"Thank you for calling Bay Towel" 5 times
Participated in a team building activity
Spend quality time with family/friend
Perform a random act of kindness
Complimented a customer
"Happy to help you" 5 times
"Is there anything else I can help you with" 5 times
