(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Uncovered an additional customer need through conversation
Calmed down and upset customer
Complimented a family member
Sent a Thank You email
Participated in a team building activity
Used a customers name on more than one call
"How can we improve our service for you?
"Thank you for bringing this to our attention"
Made an upsell attempt
Customer gave YOU a compliment
"Is there anything else I can help you with" 5 times
Completed an upsell
Included a jacket brochure in correspondence
Brought in a snack to share
Complimented a customer
Made a customer laugh
Helped a BT Family Member learn something new
"Good morning/afternoon" to a new BT Family Member
Perform a random act of kindness
"Happy to help you" 5 times
YOU learned something new
Spend quality time with family/friend
Identified a hidden root concern for a customer concern
