Brought ina snack toshareCalmeddown andupsetcustomerSent aThankYouemail"How can weimprove ourservice foryou?Helped a BTFamilyMember learnsomethingnewYOUlearnedsomethingnew"Is thereanythingelse I canhelp youwith" 5 timesCompletedan upsellUsed acustomersname onmore thanone callPerform arandomact ofkindnessComplimenteda customerSpendquality timewithfamily/friendParticipatedin a teambuildingactivityMade acustomerlaughIdentified ahidden rootconcern for acustomerconcernComplimenteda familymemberUncoveredan additionalcustomerneed throughconversation"Goodmorning/afternoon"to a new BT FamilyMemberIncluded ajacket brochureincorrespondence"Thank youfor callingBay Towel" 5timesMade anupsellattemptCustomergave YOUacompliment"Happy tohelp you"5 times"Thank youfor bringingthis to ourattention"Brought ina snack toshareCalmeddown andupsetcustomerSent aThankYouemail"How can weimprove ourservice foryou?Helped a BTFamilyMember learnsomethingnewYOUlearnedsomethingnew"Is thereanythingelse I canhelp youwith" 5 timesCompletedan upsellUsed acustomersname onmore thanone callPerform arandomact ofkindnessComplimenteda customerSpendquality timewithfamily/friendParticipatedin a teambuildingactivityMade acustomerlaughIdentified ahidden rootconcern for acustomerconcernComplimenteda familymemberUncoveredan additionalcustomerneed throughconversation"Goodmorning/afternoon"to a new BT FamilyMemberIncluded ajacket brochureincorrespondence"Thank youfor callingBay Towel" 5timesMade anupsellattemptCustomergave YOUacompliment"Happy tohelp you"5 times"Thank youfor bringingthis to ourattention"

Customer Happiness Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Brought in a snack to share
  2. Calmed down and upset customer
  3. Sent a Thank You email
  4. "How can we improve our service for you?
  5. Helped a BT Family Member learn something new
  6. YOU learned something new
  7. "Is there anything else I can help you with" 5 times
  8. Completed an upsell
  9. Used a customers name on more than one call
  10. Perform a random act of kindness
  11. Complimented a customer
  12. Spend quality time with family/friend
  13. Participated in a team building activity
  14. Made a customer laugh
  15. Identified a hidden root concern for a customer concern
  16. Complimented a family member
  17. Uncovered an additional customer need through conversation
  18. "Good morning/afternoon" to a new BT Family Member
  19. Included a jacket brochure in correspondence
  20. "Thank you for calling Bay Towel" 5 times
  21. Made an upsell attempt
  22. Customer gave YOU a compliment
  23. "Happy to help you" 5 times
  24. "Thank you for bringing this to our attention"