Helped a BTFamilyMember learnsomethingnewCustomergave YOUacompliment"Is thereanythingelse I canhelp youwith" 5 timesMade anupsellattempt"Thank youfor bringingthis to ourattention""Thank youfor callingBay Towel" 5timesCompletedan upsellUncoveredan additionalcustomerneed throughconversationIdentified ahidden rootconcern for acustomerconcernComplimenteda customerUsed acustomersname onmore thanone callYOUlearnedsomethingnew"Happy tohelp you"5 timesComplimenteda familymember"Goodmorning/afternoon"to a new BT FamilyMemberMade acustomerlaughIncluded ajacket brochureincorrespondence"How can weimprove ourservice foryou?Participatedin a teambuildingactivityCalmeddown andupsetcustomerSpendquality timewithfamily/friendPerform arandomact ofkindnessSent aThankYouemailBrought ina snack toshareHelped a BTFamilyMember learnsomethingnewCustomergave YOUacompliment"Is thereanythingelse I canhelp youwith" 5 timesMade anupsellattempt"Thank youfor bringingthis to ourattention""Thank youfor callingBay Towel" 5timesCompletedan upsellUncoveredan additionalcustomerneed throughconversationIdentified ahidden rootconcern for acustomerconcernComplimenteda customerUsed acustomersname onmore thanone callYOUlearnedsomethingnew"Happy tohelp you"5 timesComplimenteda familymember"Goodmorning/afternoon"to a new BT FamilyMemberMade acustomerlaughIncluded ajacket brochureincorrespondence"How can weimprove ourservice foryou?Participatedin a teambuildingactivityCalmeddown andupsetcustomerSpendquality timewithfamily/friendPerform arandomact ofkindnessSent aThankYouemailBrought ina snack toshare

Customer Happiness Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped a BT Family Member learn something new
  2. Customer gave YOU a compliment
  3. "Is there anything else I can help you with" 5 times
  4. Made an upsell attempt
  5. "Thank you for bringing this to our attention"
  6. "Thank you for calling Bay Towel" 5 times
  7. Completed an upsell
  8. Uncovered an additional customer need through conversation
  9. Identified a hidden root concern for a customer concern
  10. Complimented a customer
  11. Used a customers name on more than one call
  12. YOU learned something new
  13. "Happy to help you" 5 times
  14. Complimented a family member
  15. "Good morning/afternoon" to a new BT Family Member
  16. Made a customer laugh
  17. Included a jacket brochure in correspondence
  18. "How can we improve our service for you?
  19. Participated in a team building activity
  20. Calmed down and upset customer
  21. Spend quality time with family/friend
  22. Perform a random act of kindness
  23. Sent a Thank You email
  24. Brought in a snack to share