(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Spend quality time with family/friend
Made an upsell attempt
Complimented a family member
Perform a random act of kindness
Made a customer laugh
Used a customers name on more than one call
Participated in a team building activity
Sent a Thank You email
"Happy to help you" 5 times
Included a jacket brochure in correspondence
"How can we improve our service for you?
Identified a hidden root concern for a customer concern
Calmed down and upset customer
Uncovered an additional customer need through conversation
Completed an upsell
Customer gave YOU a compliment
YOU learned something new
"Thank you for calling Bay Towel" 5 times
"Thank you for bringing this to our attention"
"Good morning/afternoon" to a new BT Family Member
Brought in a snack to share
Helped a BT Family Member learn something new
"Is there anything else I can help you with" 5 times
