Used acustomersname onmore thanone callParticipatedin a teambuildingactivityCompletedan upsell"Goodmorning/afternoon"to a new BT FamilyMemberPerform arandomact ofkindnessComplimenteda familymemberMade anupsellattemptHelped a BTFamilyMember learnsomethingnew"Is thereanythingelse I canhelp youwith" 5 timesCustomergave YOUacomplimentYOUlearnedsomethingnewBrought ina snack toshareUncoveredan additionalcustomerneed throughconversation"Thank youfor bringingthis to ourattention"Made acustomerlaughComplimenteda customerSent aThankYouemailIdentified ahidden rootconcern for acustomerconcernSpendquality timewithfamily/friend"Happy tohelp you"5 times"Thank youfor callingBay Towel" 5timesIncluded ajacket brochureincorrespondence"How can weimprove ourservice foryou?Calmeddown andupsetcustomerUsed acustomersname onmore thanone callParticipatedin a teambuildingactivityCompletedan upsell"Goodmorning/afternoon"to a new BT FamilyMemberPerform arandomact ofkindnessComplimenteda familymemberMade anupsellattemptHelped a BTFamilyMember learnsomethingnew"Is thereanythingelse I canhelp youwith" 5 timesCustomergave YOUacomplimentYOUlearnedsomethingnewBrought ina snack toshareUncoveredan additionalcustomerneed throughconversation"Thank youfor bringingthis to ourattention"Made acustomerlaughComplimenteda customerSent aThankYouemailIdentified ahidden rootconcern for acustomerconcernSpendquality timewithfamily/friend"Happy tohelp you"5 times"Thank youfor callingBay Towel" 5timesIncluded ajacket brochureincorrespondence"How can weimprove ourservice foryou?Calmeddown andupsetcustomer

Customer Happiness Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used a customers name on more than one call
  2. Participated in a team building activity
  3. Completed an upsell
  4. "Good morning/afternoon" to a new BT Family Member
  5. Perform a random act of kindness
  6. Complimented a family member
  7. Made an upsell attempt
  8. Helped a BT Family Member learn something new
  9. "Is there anything else I can help you with" 5 times
  10. Customer gave YOU a compliment
  11. YOU learned something new
  12. Brought in a snack to share
  13. Uncovered an additional customer need through conversation
  14. "Thank you for bringing this to our attention"
  15. Made a customer laugh
  16. Complimented a customer
  17. Sent a Thank You email
  18. Identified a hidden root concern for a customer concern
  19. Spend quality time with family/friend
  20. "Happy to help you" 5 times
  21. "Thank you for calling Bay Towel" 5 times
  22. Included a jacket brochure in correspondence
  23. "How can we improve our service for you?
  24. Calmed down and upset customer