Customergave YOUacompliment"Is thereanythingelse I canhelp youwith" 5 timesMade acustomerlaugh"Thank youfor bringingthis to ourattention"Perform arandomact ofkindnessIdentified ahidden rootconcern for acustomerconcernMade anupsellattemptIncluded ajacket brochureincorrespondenceUncoveredan additionalcustomerneed throughconversationYOUlearnedsomethingnewSpendquality timewithfamily/friendSent aThankYouemail"Thank youfor callingBay Towel" 5times"Happy tohelp you"5 timesParticipatedin a teambuildingactivityCalmeddown andupsetcustomer"How can weimprove ourservice foryou?Brought ina snack toshareComplimenteda customerUsed acustomersname onmore thanone call"Goodmorning/afternoon"to a new BT FamilyMemberCompletedan upsellHelped a BTFamilyMember learnsomethingnewComplimenteda familymemberCustomergave YOUacompliment"Is thereanythingelse I canhelp youwith" 5 timesMade acustomerlaugh"Thank youfor bringingthis to ourattention"Perform arandomact ofkindnessIdentified ahidden rootconcern for acustomerconcernMade anupsellattemptIncluded ajacket brochureincorrespondenceUncoveredan additionalcustomerneed throughconversationYOUlearnedsomethingnewSpendquality timewithfamily/friendSent aThankYouemail"Thank youfor callingBay Towel" 5times"Happy tohelp you"5 timesParticipatedin a teambuildingactivityCalmeddown andupsetcustomer"How can weimprove ourservice foryou?Brought ina snack toshareComplimenteda customerUsed acustomersname onmore thanone call"Goodmorning/afternoon"to a new BT FamilyMemberCompletedan upsellHelped a BTFamilyMember learnsomethingnewComplimenteda familymember

Customer Happiness Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer gave YOU a compliment
  2. "Is there anything else I can help you with" 5 times
  3. Made a customer laugh
  4. "Thank you for bringing this to our attention"
  5. Perform a random act of kindness
  6. Identified a hidden root concern for a customer concern
  7. Made an upsell attempt
  8. Included a jacket brochure in correspondence
  9. Uncovered an additional customer need through conversation
  10. YOU learned something new
  11. Spend quality time with family/friend
  12. Sent a Thank You email
  13. "Thank you for calling Bay Towel" 5 times
  14. "Happy to help you" 5 times
  15. Participated in a team building activity
  16. Calmed down and upset customer
  17. "How can we improve our service for you?
  18. Brought in a snack to share
  19. Complimented a customer
  20. Used a customers name on more than one call
  21. "Good morning/afternoon" to a new BT Family Member
  22. Completed an upsell
  23. Helped a BT Family Member learn something new
  24. Complimented a family member