Made acustomerlaughParticipatedin a teambuildingactivityCompletedan upsellComplimenteda customerIdentified ahidden rootconcern for acustomerconcernUsed acustomersname onmore thanone callCalmeddown andupsetcustomerUncoveredan additionalcustomerneed throughconversation"Is thereanythingelse I canhelp youwith" 5 timesCustomergave YOUacomplimentPerform arandomact ofkindness"How can weimprove ourservice foryou?Made anupsellattemptHelped a BTFamilyMember learnsomethingnew"Thank youfor bringingthis to ourattention"Spendquality timewithfamily/friendIncluded ajacket brochureincorrespondence"Happy tohelp you"5 timesYOUlearnedsomethingnew"Thank youfor callingBay Towel" 5timesComplimenteda familymemberBrought ina snack toshareSent aThankYouemail"Goodmorning/afternoon"to a new BT FamilyMemberMade acustomerlaughParticipatedin a teambuildingactivityCompletedan upsellComplimenteda customerIdentified ahidden rootconcern for acustomerconcernUsed acustomersname onmore thanone callCalmeddown andupsetcustomerUncoveredan additionalcustomerneed throughconversation"Is thereanythingelse I canhelp youwith" 5 timesCustomergave YOUacomplimentPerform arandomact ofkindness"How can weimprove ourservice foryou?Made anupsellattemptHelped a BTFamilyMember learnsomethingnew"Thank youfor bringingthis to ourattention"Spendquality timewithfamily/friendIncluded ajacket brochureincorrespondence"Happy tohelp you"5 timesYOUlearnedsomethingnew"Thank youfor callingBay Towel" 5timesComplimenteda familymemberBrought ina snack toshareSent aThankYouemail"Goodmorning/afternoon"to a new BT FamilyMember

Customer Happiness Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made a customer laugh
  2. Participated in a team building activity
  3. Completed an upsell
  4. Complimented a customer
  5. Identified a hidden root concern for a customer concern
  6. Used a customers name on more than one call
  7. Calmed down and upset customer
  8. Uncovered an additional customer need through conversation
  9. "Is there anything else I can help you with" 5 times
  10. Customer gave YOU a compliment
  11. Perform a random act of kindness
  12. "How can we improve our service for you?
  13. Made an upsell attempt
  14. Helped a BT Family Member learn something new
  15. "Thank you for bringing this to our attention"
  16. Spend quality time with family/friend
  17. Included a jacket brochure in correspondence
  18. "Happy to help you" 5 times
  19. YOU learned something new
  20. "Thank you for calling Bay Towel" 5 times
  21. Complimented a family member
  22. Brought in a snack to share
  23. Sent a Thank You email
  24. "Good morning/afternoon" to a new BT Family Member