Calmeddown andupsetcustomerHelped a BTFamilyMember learnsomethingnew"Happy tohelp you"5 timesIdentified ahidden rootconcern for acustomerconcernSpendquality timewithfamily/friend"Thank youfor callingBay Towel" 5timesBrought ina snack toshare"Is thereanythingelse I canhelp youwith" 5 timesComplimenteda familymember"Goodmorning/afternoon"to a new BT FamilyMemberCustomergave YOUacomplimentParticipatedin a teambuildingactivityCompletedan upsellMade acustomerlaughUncoveredan additionalcustomerneed throughconversationPerform arandomact ofkindnessYOUlearnedsomethingnewUsed acustomersname onmore thanone call"Thank youfor bringingthis to ourattention"Sent aThankYouemail"How can weimprove ourservice foryou?Complimenteda customerIncluded ajacket brochureincorrespondenceMade anupsellattemptCalmeddown andupsetcustomerHelped a BTFamilyMember learnsomethingnew"Happy tohelp you"5 timesIdentified ahidden rootconcern for acustomerconcernSpendquality timewithfamily/friend"Thank youfor callingBay Towel" 5timesBrought ina snack toshare"Is thereanythingelse I canhelp youwith" 5 timesComplimenteda familymember"Goodmorning/afternoon"to a new BT FamilyMemberCustomergave YOUacomplimentParticipatedin a teambuildingactivityCompletedan upsellMade acustomerlaughUncoveredan additionalcustomerneed throughconversationPerform arandomact ofkindnessYOUlearnedsomethingnewUsed acustomersname onmore thanone call"Thank youfor bringingthis to ourattention"Sent aThankYouemail"How can weimprove ourservice foryou?Complimenteda customerIncluded ajacket brochureincorrespondenceMade anupsellattempt

Customer Happiness Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Calmed down and upset customer
  2. Helped a BT Family Member learn something new
  3. "Happy to help you" 5 times
  4. Identified a hidden root concern for a customer concern
  5. Spend quality time with family/friend
  6. "Thank you for calling Bay Towel" 5 times
  7. Brought in a snack to share
  8. "Is there anything else I can help you with" 5 times
  9. Complimented a family member
  10. "Good morning/afternoon" to a new BT Family Member
  11. Customer gave YOU a compliment
  12. Participated in a team building activity
  13. Completed an upsell
  14. Made a customer laugh
  15. Uncovered an additional customer need through conversation
  16. Perform a random act of kindness
  17. YOU learned something new
  18. Used a customers name on more than one call
  19. "Thank you for bringing this to our attention"
  20. Sent a Thank You email
  21. "How can we improve our service for you?
  22. Complimented a customer
  23. Included a jacket brochure in correspondence
  24. Made an upsell attempt