Complimenteda customer"Is thereanythingelse I canhelp youwith" 5 times"How can weimprove ourservice foryou?Perform arandomact ofkindnessSpendquality timewithfamily/friendParticipatedin a teambuildingactivityBrought ina snack toshareIdentified ahidden rootconcern for acustomerconcernCompletedan upsellUsed acustomersname onmore thanone call"Goodmorning/afternoon"to a new BT FamilyMember"Happy tohelp you"5 timesMade anupsellattemptCustomergave YOUacomplimentUncoveredan additionalcustomerneed throughconversationHelped a BTFamilyMember learnsomethingnewMade acustomerlaughCalmeddown andupsetcustomer"Thank youfor callingBay Towel" 5timesSent aThankYouemailIncluded ajacket brochureincorrespondenceYOUlearnedsomethingnew"Thank youfor bringingthis to ourattention"Complimenteda familymemberComplimenteda customer"Is thereanythingelse I canhelp youwith" 5 times"How can weimprove ourservice foryou?Perform arandomact ofkindnessSpendquality timewithfamily/friendParticipatedin a teambuildingactivityBrought ina snack toshareIdentified ahidden rootconcern for acustomerconcernCompletedan upsellUsed acustomersname onmore thanone call"Goodmorning/afternoon"to a new BT FamilyMember"Happy tohelp you"5 timesMade anupsellattemptCustomergave YOUacomplimentUncoveredan additionalcustomerneed throughconversationHelped a BTFamilyMember learnsomethingnewMade acustomerlaughCalmeddown andupsetcustomer"Thank youfor callingBay Towel" 5timesSent aThankYouemailIncluded ajacket brochureincorrespondenceYOUlearnedsomethingnew"Thank youfor bringingthis to ourattention"Complimenteda familymember

Customer Happiness Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complimented a customer
  2. "Is there anything else I can help you with" 5 times
  3. "How can we improve our service for you?
  4. Perform a random act of kindness
  5. Spend quality time with family/friend
  6. Participated in a team building activity
  7. Brought in a snack to share
  8. Identified a hidden root concern for a customer concern
  9. Completed an upsell
  10. Used a customers name on more than one call
  11. "Good morning/afternoon" to a new BT Family Member
  12. "Happy to help you" 5 times
  13. Made an upsell attempt
  14. Customer gave YOU a compliment
  15. Uncovered an additional customer need through conversation
  16. Helped a BT Family Member learn something new
  17. Made a customer laugh
  18. Calmed down and upset customer
  19. "Thank you for calling Bay Towel" 5 times
  20. Sent a Thank You email
  21. Included a jacket brochure in correspondence
  22. YOU learned something new
  23. "Thank you for bringing this to our attention"
  24. Complimented a family member