Made acustomerlaughBrought ina snack toshareIdentified ahidden rootconcern for acustomerconcern"Is thereanythingelse I canhelp youwith" 5 timesSpendquality timewithfamily/friendYOUlearnedsomethingnewParticipatedin a teambuildingactivity"Thank youfor bringingthis to ourattention"Perform arandomact ofkindness"Goodmorning/afternoon"to a new BT FamilyMemberCompletedan upsellCalmeddown andupsetcustomerUncoveredan additionalcustomerneed throughconversationCustomergave YOUacomplimentComplimenteda customerHelped a BTFamilyMember learnsomethingnew"Thank youfor callingBay Towel" 5timesIncluded ajacket brochureincorrespondenceMade anupsellattemptSent aThankYouemail"How can weimprove ourservice foryou?"Happy tohelp you"5 timesComplimenteda familymemberUsed acustomersname onmore thanone callMade acustomerlaughBrought ina snack toshareIdentified ahidden rootconcern for acustomerconcern"Is thereanythingelse I canhelp youwith" 5 timesSpendquality timewithfamily/friendYOUlearnedsomethingnewParticipatedin a teambuildingactivity"Thank youfor bringingthis to ourattention"Perform arandomact ofkindness"Goodmorning/afternoon"to a new BT FamilyMemberCompletedan upsellCalmeddown andupsetcustomerUncoveredan additionalcustomerneed throughconversationCustomergave YOUacomplimentComplimenteda customerHelped a BTFamilyMember learnsomethingnew"Thank youfor callingBay Towel" 5timesIncluded ajacket brochureincorrespondenceMade anupsellattemptSent aThankYouemail"How can weimprove ourservice foryou?"Happy tohelp you"5 timesComplimenteda familymemberUsed acustomersname onmore thanone call

Customer Happiness Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Made a customer laugh
  2. Brought in a snack to share
  3. Identified a hidden root concern for a customer concern
  4. "Is there anything else I can help you with" 5 times
  5. Spend quality time with family/friend
  6. YOU learned something new
  7. Participated in a team building activity
  8. "Thank you for bringing this to our attention"
  9. Perform a random act of kindness
  10. "Good morning/afternoon" to a new BT Family Member
  11. Completed an upsell
  12. Calmed down and upset customer
  13. Uncovered an additional customer need through conversation
  14. Customer gave YOU a compliment
  15. Complimented a customer
  16. Helped a BT Family Member learn something new
  17. "Thank you for calling Bay Towel" 5 times
  18. Included a jacket brochure in correspondence
  19. Made an upsell attempt
  20. Sent a Thank You email
  21. "How can we improve our service for you?
  22. "Happy to help you" 5 times
  23. Complimented a family member
  24. Used a customers name on more than one call