(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Good morning/afternoon" to a new BT Family Member
Completed an upsell
Spend quality time with family/friend
"Thank you for bringing this to our attention"
Complimented a family member
Uncovered an additional customer need through conversation
Identified a hidden root concern for a customer concern
Sent a Thank You email
Perform a random act of kindness
Participated in a team building activity
Used a customers name on more than one call
"How can we improve our service for you?
Customer gave YOU a compliment
"Happy to help you" 5 times
Included a jacket brochure in correspondence
Made a customer laugh
Complimented a customer
Helped a BT Family Member learn something new
Brought in a snack to share
"Thank you for calling Bay Towel" 5 times
YOU learned something new
"Is there anything else I can help you with" 5 times
