Helped a BTFamilyMember learnsomethingnewMade anupsellattemptComplimenteda familymemberPerform arandomact ofkindnessCompletedan upsellBrought ina snack toshare"Goodmorning/afternoon"to a new BT FamilyMember"Happy tohelp you"5 timesMade acustomerlaughCustomergave YOUacompliment"Thank youfor callingBay Towel" 5timesYOUlearnedsomethingnewSent aThankYouemail"Is thereanythingelse I canhelp youwith" 5 times"Thank youfor bringingthis to ourattention"Participatedin a teambuildingactivityUncoveredan additionalcustomerneed throughconversationComplimenteda customerSpendquality timewithfamily/friendIncluded ajacket brochureincorrespondenceCalmeddown andupsetcustomerUsed acustomersname onmore thanone callIdentified ahidden rootconcern for acustomerconcern"How can weimprove ourservice foryou?Helped a BTFamilyMember learnsomethingnewMade anupsellattemptComplimenteda familymemberPerform arandomact ofkindnessCompletedan upsellBrought ina snack toshare"Goodmorning/afternoon"to a new BT FamilyMember"Happy tohelp you"5 timesMade acustomerlaughCustomergave YOUacompliment"Thank youfor callingBay Towel" 5timesYOUlearnedsomethingnewSent aThankYouemail"Is thereanythingelse I canhelp youwith" 5 times"Thank youfor bringingthis to ourattention"Participatedin a teambuildingactivityUncoveredan additionalcustomerneed throughconversationComplimenteda customerSpendquality timewithfamily/friendIncluded ajacket brochureincorrespondenceCalmeddown andupsetcustomerUsed acustomersname onmore thanone callIdentified ahidden rootconcern for acustomerconcern"How can weimprove ourservice foryou?

Customer Happiness Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped a BT Family Member learn something new
  2. Made an upsell attempt
  3. Complimented a family member
  4. Perform a random act of kindness
  5. Completed an upsell
  6. Brought in a snack to share
  7. "Good morning/afternoon" to a new BT Family Member
  8. "Happy to help you" 5 times
  9. Made a customer laugh
  10. Customer gave YOU a compliment
  11. "Thank you for calling Bay Towel" 5 times
  12. YOU learned something new
  13. Sent a Thank You email
  14. "Is there anything else I can help you with" 5 times
  15. "Thank you for bringing this to our attention"
  16. Participated in a team building activity
  17. Uncovered an additional customer need through conversation
  18. Complimented a customer
  19. Spend quality time with family/friend
  20. Included a jacket brochure in correspondence
  21. Calmed down and upset customer
  22. Used a customers name on more than one call
  23. Identified a hidden root concern for a customer concern
  24. "How can we improve our service for you?