"Is thereanythingelse I canhelp youwith" 5 timesCalmeddown andupsetcustomer"Goodmorning/afternoon"to a new BT FamilyMemberHelped a BTFamilyMember learnsomethingnewYOUlearnedsomethingnewCustomergave YOUacomplimentComplimenteda familymemberMade acustomerlaughSpendquality timewithfamily/friend"Thank youfor bringingthis to ourattention"Made anupsellattemptSent aThankYouemailPerform arandomact ofkindnessUncoveredan additionalcustomerneed throughconversationComplimenteda customer"How can weimprove ourservice foryou?Completedan upsellUsed acustomersname onmore thanone callIdentified ahidden rootconcern for acustomerconcern"Happy tohelp you"5 timesBrought ina snack toshare"Thank youfor callingBay Towel" 5timesParticipatedin a teambuildingactivityIncluded ajacket brochureincorrespondence"Is thereanythingelse I canhelp youwith" 5 timesCalmeddown andupsetcustomer"Goodmorning/afternoon"to a new BT FamilyMemberHelped a BTFamilyMember learnsomethingnewYOUlearnedsomethingnewCustomergave YOUacomplimentComplimenteda familymemberMade acustomerlaughSpendquality timewithfamily/friend"Thank youfor bringingthis to ourattention"Made anupsellattemptSent aThankYouemailPerform arandomact ofkindnessUncoveredan additionalcustomerneed throughconversationComplimenteda customer"How can weimprove ourservice foryou?Completedan upsellUsed acustomersname onmore thanone callIdentified ahidden rootconcern for acustomerconcern"Happy tohelp you"5 timesBrought ina snack toshare"Thank youfor callingBay Towel" 5timesParticipatedin a teambuildingactivityIncluded ajacket brochureincorrespondence

Customer Happiness Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Is there anything else I can help you with" 5 times
  2. Calmed down and upset customer
  3. "Good morning/afternoon" to a new BT Family Member
  4. Helped a BT Family Member learn something new
  5. YOU learned something new
  6. Customer gave YOU a compliment
  7. Complimented a family member
  8. Made a customer laugh
  9. Spend quality time with family/friend
  10. "Thank you for bringing this to our attention"
  11. Made an upsell attempt
  12. Sent a Thank You email
  13. Perform a random act of kindness
  14. Uncovered an additional customer need through conversation
  15. Complimented a customer
  16. "How can we improve our service for you?
  17. Completed an upsell
  18. Used a customers name on more than one call
  19. Identified a hidden root concern for a customer concern
  20. "Happy to help you" 5 times
  21. Brought in a snack to share
  22. "Thank you for calling Bay Towel" 5 times
  23. Participated in a team building activity
  24. Included a jacket brochure in correspondence