(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"How can we improve our service for you?
Uncovered an additional customer need through conversation
Made a customer laugh
Complimented a family member
"Happy to help you" 5 times
Spend quality time with family/friend
Complimented a customer
Perform a random act of kindness
Calmed down and upset customer
Made an upsell attempt
Brought in a snack to share
"Is there anything else I can help you with" 5 times
YOU learned something new
Helped a BT Family Member learn something new
Included a jacket brochure in correspondence
Identified a hidden root concern for a customer concern
Sent a Thank You email
"Thank you for calling Bay Towel" 5 times
Participated in a team building activity
"Thank you for bringing this to our attention"
Customer gave YOU a compliment
"Good morning/afternoon" to a new BT Family Member
