Brought ina snack toshareMade acustomerlaughCalmeddown andupsetcustomerCompletedan upsell"Thank youfor bringingthis to ourattention"Included ajacket brochureincorrespondenceSent aThankYouemailUncoveredan additionalcustomerneed throughconversationPerform arandomact ofkindnessIdentified ahidden rootconcern for acustomerconcernHelped a BTFamilyMember learnsomethingnewSpendquality timewithfamily/friendCustomergave YOUacomplimentUsed acustomersname onmore thanone call"Thank youfor callingBay Towel" 5timesYOUlearnedsomethingnewMade anupsellattemptComplimenteda familymember"How can weimprove ourservice foryou?Complimenteda customerParticipatedin a teambuildingactivity"Is thereanythingelse I canhelp youwith" 5 times"Happy tohelp you"5 times"Goodmorning/afternoon"to a new BT FamilyMemberBrought ina snack toshareMade acustomerlaughCalmeddown andupsetcustomerCompletedan upsell"Thank youfor bringingthis to ourattention"Included ajacket brochureincorrespondenceSent aThankYouemailUncoveredan additionalcustomerneed throughconversationPerform arandomact ofkindnessIdentified ahidden rootconcern for acustomerconcernHelped a BTFamilyMember learnsomethingnewSpendquality timewithfamily/friendCustomergave YOUacomplimentUsed acustomersname onmore thanone call"Thank youfor callingBay Towel" 5timesYOUlearnedsomethingnewMade anupsellattemptComplimenteda familymember"How can weimprove ourservice foryou?Complimenteda customerParticipatedin a teambuildingactivity"Is thereanythingelse I canhelp youwith" 5 times"Happy tohelp you"5 times"Goodmorning/afternoon"to a new BT FamilyMember

Customer Happiness Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Brought in a snack to share
  2. Made a customer laugh
  3. Calmed down and upset customer
  4. Completed an upsell
  5. "Thank you for bringing this to our attention"
  6. Included a jacket brochure in correspondence
  7. Sent a Thank You email
  8. Uncovered an additional customer need through conversation
  9. Perform a random act of kindness
  10. Identified a hidden root concern for a customer concern
  11. Helped a BT Family Member learn something new
  12. Spend quality time with family/friend
  13. Customer gave YOU a compliment
  14. Used a customers name on more than one call
  15. "Thank you for calling Bay Towel" 5 times
  16. YOU learned something new
  17. Made an upsell attempt
  18. Complimented a family member
  19. "How can we improve our service for you?
  20. Complimented a customer
  21. Participated in a team building activity
  22. "Is there anything else I can help you with" 5 times
  23. "Happy to help you" 5 times
  24. "Good morning/afternoon" to a new BT Family Member