"Goodmorning/afternoon"to a new BT FamilyMemberCompletedan upsellSpendquality timewithfamily/friend"Thank youfor bringingthis to ourattention"Complimenteda familymemberUncoveredan additionalcustomerneed throughconversationIdentified ahidden rootconcern for acustomerconcernSent aThankYouemailPerform arandomact ofkindnessParticipatedin a teambuildingactivityUsed acustomersname onmore thanone call"How can weimprove ourservice foryou?Customergave YOUacompliment"Happy tohelp you"5 timesIncluded ajacket brochureincorrespondenceMade acustomerlaughComplimenteda customerHelped a BTFamilyMember learnsomethingnewBrought ina snack toshare"Thank youfor callingBay Towel" 5timesYOUlearnedsomethingnew"Is thereanythingelse I canhelp youwith" 5 timesCalmeddown andupsetcustomerMade anupsellattempt"Goodmorning/afternoon"to a new BT FamilyMemberCompletedan upsellSpendquality timewithfamily/friend"Thank youfor bringingthis to ourattention"Complimenteda familymemberUncoveredan additionalcustomerneed throughconversationIdentified ahidden rootconcern for acustomerconcernSent aThankYouemailPerform arandomact ofkindnessParticipatedin a teambuildingactivityUsed acustomersname onmore thanone call"How can weimprove ourservice foryou?Customergave YOUacompliment"Happy tohelp you"5 timesIncluded ajacket brochureincorrespondenceMade acustomerlaughComplimenteda customerHelped a BTFamilyMember learnsomethingnewBrought ina snack toshare"Thank youfor callingBay Towel" 5timesYOUlearnedsomethingnew"Is thereanythingelse I canhelp youwith" 5 timesCalmeddown andupsetcustomerMade anupsellattempt

Customer Happiness Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Good morning/afternoon" to a new BT Family Member
  2. Completed an upsell
  3. Spend quality time with family/friend
  4. "Thank you for bringing this to our attention"
  5. Complimented a family member
  6. Uncovered an additional customer need through conversation
  7. Identified a hidden root concern for a customer concern
  8. Sent a Thank You email
  9. Perform a random act of kindness
  10. Participated in a team building activity
  11. Used a customers name on more than one call
  12. "How can we improve our service for you?
  13. Customer gave YOU a compliment
  14. "Happy to help you" 5 times
  15. Included a jacket brochure in correspondence
  16. Made a customer laugh
  17. Complimented a customer
  18. Helped a BT Family Member learn something new
  19. Brought in a snack to share
  20. "Thank you for calling Bay Towel" 5 times
  21. YOU learned something new
  22. "Is there anything else I can help you with" 5 times
  23. Calmed down and upset customer
  24. Made an upsell attempt