Spendquality timewithfamily/friendUsed acustomersname onmore thanone call"Goodmorning/afternoon"to a new BT FamilyMemberYOUlearnedsomethingnewUncoveredan additionalcustomerneed throughconversationCustomergave YOUacomplimentSent aThankYouemailCompletedan upsellPerform arandomact ofkindnessComplimenteda customer"Thank youfor bringingthis to ourattention"Made anupsellattemptHelped a BTFamilyMember learnsomethingnew"Happy tohelp you"5 timesIncluded ajacket brochureincorrespondence"How can weimprove ourservice foryou?Calmeddown andupsetcustomerIdentified ahidden rootconcern for acustomerconcernParticipatedin a teambuildingactivityMade acustomerlaugh"Is thereanythingelse I canhelp youwith" 5 timesBrought ina snack toshare"Thank youfor callingBay Towel" 5timesComplimenteda familymemberSpendquality timewithfamily/friendUsed acustomersname onmore thanone call"Goodmorning/afternoon"to a new BT FamilyMemberYOUlearnedsomethingnewUncoveredan additionalcustomerneed throughconversationCustomergave YOUacomplimentSent aThankYouemailCompletedan upsellPerform arandomact ofkindnessComplimenteda customer"Thank youfor bringingthis to ourattention"Made anupsellattemptHelped a BTFamilyMember learnsomethingnew"Happy tohelp you"5 timesIncluded ajacket brochureincorrespondence"How can weimprove ourservice foryou?Calmeddown andupsetcustomerIdentified ahidden rootconcern for acustomerconcernParticipatedin a teambuildingactivityMade acustomerlaugh"Is thereanythingelse I canhelp youwith" 5 timesBrought ina snack toshare"Thank youfor callingBay Towel" 5timesComplimenteda familymember

Customer Happiness Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spend quality time with family/friend
  2. Used a customers name on more than one call
  3. "Good morning/afternoon" to a new BT Family Member
  4. YOU learned something new
  5. Uncovered an additional customer need through conversation
  6. Customer gave YOU a compliment
  7. Sent a Thank You email
  8. Completed an upsell
  9. Perform a random act of kindness
  10. Complimented a customer
  11. "Thank you for bringing this to our attention"
  12. Made an upsell attempt
  13. Helped a BT Family Member learn something new
  14. "Happy to help you" 5 times
  15. Included a jacket brochure in correspondence
  16. "How can we improve our service for you?
  17. Calmed down and upset customer
  18. Identified a hidden root concern for a customer concern
  19. Participated in a team building activity
  20. Made a customer laugh
  21. "Is there anything else I can help you with" 5 times
  22. Brought in a snack to share
  23. "Thank you for calling Bay Towel" 5 times
  24. Complimented a family member