68.4% or above RESO rate at EOM No chat escalations All GREEN eBay SC Handled 3 chats at a time Successful Password reset Passing AHT at EOM Made a member laugh (expressed deep satisfaction) SHARED SOMETHING NEW TO THE TEAM 85% or above Schedule Adherence Clocked in at least 10 minutes early No IR case/DMS Passing Transfer rate at EOM Free! No breaks/lunches over in any time of the day Awesome feedback from MM De- escalate a customer 68.4% or above RESO rate at EOM No chat escalations All GREEN eBay SC Handled 3 chats at a time Successful Password reset Passing AHT at EOM Made a member laugh (expressed deep satisfaction) SHARED SOMETHING NEW TO THE TEAM 85% or above Schedule Adherence Clocked in at least 10 minutes early No IR case/DMS Passing Transfer rate at EOM Free! No breaks/lunches over in any time of the day Awesome feedback from MM De- escalate a customer
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
68.4% or above RESO rate at EOM
No chat escalations
All GREEN eBay SC
Handled 3 chats at a time
Successful Password reset
Passing AHT at EOM
Made a member laugh (expressed deep satisfaction)
SHARED SOMETHING NEW TO THE TEAM
85% or above Schedule Adherence
Clocked in at least 10 minutes early
No IR case/DMS
Passing Transfer rate at EOM
Free!
No breaks/lunches over in any time of the day
Awesome feedback from MM
De-escalate a customer