De- escalate a customer No breaks/lunches over in any time of the day 68.4% or above RESO rate at EOM Made a member laugh (expressed deep satisfaction) SHARED SOMETHING NEW TO THE TEAM Passing Transfer rate at EOM No chat escalations Passing AHT at EOM All GREEN eBay SC 85% or above Schedule Adherence Awesome feedback from MM Free! No IR case/DMS Handled 3 chats at a time Clocked in at least 10 minutes early Successful Password reset De- escalate a customer No breaks/lunches over in any time of the day 68.4% or above RESO rate at EOM Made a member laugh (expressed deep satisfaction) SHARED SOMETHING NEW TO THE TEAM Passing Transfer rate at EOM No chat escalations Passing AHT at EOM All GREEN eBay SC 85% or above Schedule Adherence Awesome feedback from MM Free! No IR case/DMS Handled 3 chats at a time Clocked in at least 10 minutes early Successful Password reset
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
De-escalate a customer
No breaks/lunches over in any time of the day
68.4% or above RESO rate at EOM
Made a member laugh (expressed deep satisfaction)
SHARED SOMETHING NEW TO THE TEAM
Passing Transfer rate at EOM
No chat escalations
Passing AHT at EOM
All GREEN eBay SC
85% or above Schedule Adherence
Awesome feedback from MM
Free!
No IR case/DMS
Handled 3 chats at a time
Clocked in at least 10 minutes early
Successful Password reset