(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I-Helped a co-worker manage a call
O-Takes at least 1 training per month without being asked
B-Learned something new about a co-worker
B-Takes time to learn from a Supervisor
N-Uses flags to follow-up
B-Perfect attendance for the last 30 days
B-Calls out or uses leave in accordance with employee policy
I-Uses 5 W's when writing emails
G-I gave a compliment to a co-worker
I-Arrived or logged in to work on time today
B-Came in with a smile and positive attitude
O-Offered an affirmation to the CRU chat last month
O-Received a KUDOS in the last 3 months
N-Learned something new about my job
I-Made someone smile today
O-Mailed documents for a co-worker when asked
O-Perfect attendance Last week
G-Impacted a caller in a positive way this week
N-Received between 10-35% transfer rate in August
G-Knows when to enter case notes
I-Answered over 50 calls yesterday
G-Received a 7 % or higher on my Call Volume in August