(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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O-HEAR Model
O-Active listening
O-Empathy
N-"Extremely helpful customer service"
B-"I couldn't say enough about her attention to detail and professionalism."
N-"He made us feel like we were in good hands and eased our stress"
B-"It was easy and Smooth"
N-" Our adjuster was a pleasure to work with start to finish"
N-"Smoothest claim process I have ever seen"
N-"Great people to work with"
G-"Very easy, very responsive adjuster."
N-"Hanover took care of my family every step of the claims process"
N-"Outstanding individuals to work with each step of the process"
G-"Positive experience"
I-"The person that took my call was very calming"
G-"Perfect Support"
B-"Super. It was fast and easy"
B-"Friendly and easy to work with in a difficult time"
B-"Feeling Great"
N-"Exceptional Work"
O-Moment of Truth
O-Communication Style
B-FNOL
O-Customer Experience
I-"Helpful, Kind, and Understanding"
I-"Claim Service and adjuster were outstanding."
O-Empowerment
N-"Have high confidence in knowledge and skills of my adjuster"
G-Workers Comp
G-"Hanover Reps are the best in the business and customer service."
O-Collaboration
O-Growth Mindset
G-"very experienced and professional adjuster"
I-"Adjuster was helpful and kind at all times. An absolute pleasure."
G-"everyone I have dealt with regarding this glam has been great!"
G-"I appreciate his patience with all my questions"
N-"This is TOP LEVEL service and professionalism.!"
B-"It was very easy and appreciated at a time when I was upset and frightened"
B-"Excellent Service"
N-"Real People at point of contact, had a feeling she could have been my next-door neighbor."
G-"Went out of her way on a Friday evening to get me the support I needed."
B-"Made a stressful situation a little bit less stressful."
G-"Pleasant and Speedy!"
B-"It was easier than i expected it to be"
O-Spotlight Awards
G-"One of the best adjusters we have worked with."
I-"Our claim worker went above and beyond"
O-Outside In Thinking
I-"Smooth and efficient from start to finish."
O-Happier With Hanover
G-"It was a Positive and simple experience- Thank you!"
G-"The Hanover Team has been great, they made this claim easy for me."
B-"Made reporting a bad experience a great experience."
O-Respect
I-"Communication has been excellent and we feel "Insured"
O-Bravo Cards
N-"This has been an enjoyable experience so far"
N-"It went better than I could have imagined."
N-"Beyond expectations. So good I switched my car insurance to your company"
I-"Eased my mind and my stress"
B-"I do not know how it could have gone better"
B-"Smooth and Professional"
B-"It made me feel better. The lady helping me was really nice and helpful."
N-"Fantastic Service"
O-Customer Service Week!
B-"I talked to a very knowledgeable agent who was helpful and personable."
I-"Made a stressful situation much easier to navigate."
O-CMX
I-"I can not say enough wonderful things I experienced from start to finish with my claim"
N-"Customer satisfaction and professionalism were demonstrated throughout the process."
I-"It was extremely easy and hassle free"
O-Customer Service
G-"Hanover handled our claim in a timely manner and with trustworthy integrity"
N-Property
O-Accountability
I-"After the stress of an accident, it was so nice for the repair process to be painless."
I-"I am so thankful for your company and the wonderful employees."
I-"Flawless Procedure"
G-"everyone was great, professional, and nice"
O-CARE Values
G-"It was very easy and not stressful."
I-"The best experience with insurance I have ever had."
O-CX
I-" I don't think it could have been a better experience for me."
B-"Everything went very smoothly.!"
I-"Quick Response and very helpful"
B-"Exceptional customer service: Serice as it should be."
G-"excellent prompt claim handling"
G-" I appreciate the professionalism and Kindness."
B-'Efficient and Pleasant! Perfect Combo"
G-"I Love working with Hanover, Great Company."
I-"Good Communication"
I-"Every aspect of the process is efficient and compassionate."
N-"We were blown away by how promptly and kindly our claims adjuster handled our claim and communicated with us."
N-"Adjuster was very polite and knew what she was doing."
B-"Quick precise and to the point"
I-AUTO
G-"I have had never had an experience as easy and painless as this one. Kudos to your staff."
B-" I was pleasantly surprised how easy it was"
N-"Easy start to finish"
B-"Took care of things and were caring."
G-"All has been above expectations."
I-"We couldn't be more satisfied with the experience."
