'Efficient andPleasant!PerfectCombo"Momentof TruthPropertyCMX"One of thebestadjusters wehave workedwith.""Hanoverhandled ourclaim in a timelymanner and withtrustworthyintegrity"" I appreciatetheprofessionalismand Kindness.""I couldn't sayenough about herattention to detailandprofessionalism.""Took careof thingsand werecaring.""Every aspect ofthe process isefficient andcompassionate."CAREValuesGrowthMindset"FantasticService""veryexperiencedandprofessionaladjuster""Outstandingindividuals towork witheach step ofthe process""ClaimService andadjusterwereoutstanding.""Madereporting a badexperience agreatexperience.""Easedmy mindand mystress""Helpful, Kind,andUnderstanding""ExcellentService""Positiveexperience""The personthat took mycall was verycalming""Quickpreciseand to thepoint""Super. Itwas fastand easy"CustomerService"All has beenaboveexpectations.""FeelingGreat""Beyondexpectations. Sogood I switchedmy carinsurance toyour company""This hasbeen anenjoyableexperienceso far""The HanoverTeam has beengreat, theymade this claimeasy for me.""It wasvery easyand notstressful.""Real People atpoint of contact,had a feelingshe could havebeen my next-door neighbor."HEARModel"I have had neverhad an experienceas easy andpainless as thisone. Kudos to yourstaff.""Extremelyhelpfulcustomerservice""Smooth andProfessional"Empowerment"I Loveworking withHanover,GreatCompany.""It was aPositive andsimpleexperience-Thank you!""Hanover tookcare of myfamily everystep of theclaims process""Friendly andeasy to workwith in adifficult time""Smoothestclaimprocess Ihave everseen""PleasantandSpeedy!""I can not sayenoughwonderful things Iexperienced fromstart to finish withmy claim""It made mefeel better. Thelady helping mewas really niceand helpful."BravoCards"Made astressfulsituation alittle bit lessstressful.""It wentbetter than Icould haveimagined."FNOL"I appreciatehis patiencewith all myquestions""Adjuster wasvery politeand knewwhat she wasdoing."ClaimsCentral" Our adjusterwas apleasure towork withstart to finish""GoodCommunication""ExceptionalWork""He made usfeel like wewere in goodhands andeased ourstress"CommunicationStyle"We were blownaway by howpromptly and kindlyour claims adjusterhandled our claimand communicatedwith us.""Exceptionalcustomerservice:Serice as itshould be.""I do notknow how itcould havegone better""Veryeasy, veryresponsiveadjuster.""Communicationhas beenexcellent and wefeel "Insured"CustomerExperience"I am sothankful foryour companyand thewonderfulemployees."EmpathyActivelisteningOutsideInThinking"After the stressof an accident,it was so nicefor the repairprocess to bepainless."Collaboration"everyonewas great,professional,and nice""We couldn'tbe moresatisfied withtheexperience.""Have highconfidencein knowledgeand skills ofmy adjuster"Accountability"I talked to averyknowledgeableagent who washelpful andpersonable."WorkersCompRespectCustomerServiceWeek!"This is TOPLEVEL serviceandprofessionalism.!"" I don't thinkit could havebeen a betterexperiencefor me.""PerfectSupport"SpotlightAwards"FlawlessProcedure""The bestexperiencewith insuranceI have everhad."AUTO"Easystart tofinish""Smoothand efficientfrom start tofinish."CXHappierWithHanover"It wasextremelyeasy andhassle free""QuickResponseand veryhelpful""Our claimworker wentabove andbeyond""It was veryeasy andappreciated ata time when Iwas upset andfrightened"" I waspleasantlysurprisedhow easy itwas""Hanover Repsare the best inthe businessand customerservice.""Everythingwent verysmoothly.!""Adjuster washelpful and kindat all times. Anabsolutepleasure.""Customersatisfaction andprofessionalismweredemonstratedthroughout theprocess.""everyone Ihave dealtwith regardingthis glam hasbeen great!""excellentpromptclaimhandling""Made astressfulsituationmuch easierto navigate.""Went out ofher way on aFriday eveningto get me thesupport Ineeded.""It waseasy andSmooth""It waseasier thani expectedit to be""Greatpeople towork with"'Efficient andPleasant!PerfectCombo"Momentof TruthPropertyCMX"One of thebestadjusters wehave workedwith.""Hanoverhandled ourclaim in a timelymanner and withtrustworthyintegrity"" I appreciatetheprofessionalismand Kindness.""I couldn't sayenough about herattention to detailandprofessionalism.""Took careof thingsand werecaring.""Every aspect ofthe process isefficient andcompassionate."CAREValuesGrowthMindset"FantasticService""veryexperiencedandprofessionaladjuster""Outstandingindividuals towork witheach step ofthe process""ClaimService andadjusterwereoutstanding.""Madereporting a badexperience agreatexperience.""Easedmy mindand mystress""Helpful, Kind,andUnderstanding""ExcellentService""Positiveexperience""The personthat took mycall was verycalming""Quickpreciseand to thepoint""Super. Itwas fastand easy"CustomerService"All has beenaboveexpectations.""FeelingGreat""Beyondexpectations. Sogood I switchedmy carinsurance toyour company""This hasbeen anenjoyableexperienceso far""The HanoverTeam has beengreat, theymade this claimeasy for me.""It wasvery easyand notstressful.""Real People atpoint of contact,had a feelingshe could havebeen my next-door neighbor."HEARModel"I have had neverhad an experienceas easy andpainless as thisone. Kudos to yourstaff.""Extremelyhelpfulcustomerservice""Smooth andProfessional"Empowerment"I Loveworking withHanover,GreatCompany.""It was aPositive andsimpleexperience-Thank you!""Hanover tookcare of myfamily everystep of theclaims process""Friendly andeasy to workwith in adifficult time""Smoothestclaimprocess Ihave everseen""PleasantandSpeedy!""I can not sayenoughwonderful things Iexperienced fromstart to finish withmy claim""It made mefeel better. Thelady helping mewas really niceand helpful."BravoCards"Made astressfulsituation alittle bit lessstressful.""It wentbetter than Icould haveimagined."FNOL"I appreciatehis patiencewith all myquestions""Adjuster wasvery politeand knewwhat she wasdoing."ClaimsCentral" Our adjusterwas apleasure towork withstart to finish""GoodCommunication""ExceptionalWork""He made usfeel like wewere in goodhands andeased ourstress"CommunicationStyle"We were blownaway by howpromptly and kindlyour claims adjusterhandled our claimand communicatedwith us.""Exceptionalcustomerservice:Serice as itshould be.""I do notknow how itcould havegone better""Veryeasy, veryresponsiveadjuster.""Communicationhas beenexcellent and wefeel "Insured"CustomerExperience"I am sothankful foryour companyand thewonderfulemployees."EmpathyActivelisteningOutsideInThinking"After the stressof an accident,it was so nicefor the repairprocess to bepainless."Collaboration"everyonewas great,professional,and nice""We couldn'tbe moresatisfied withtheexperience.""Have highconfidencein knowledgeand skills ofmy adjuster"Accountability"I talked to averyknowledgeableagent who washelpful andpersonable."WorkersCompRespectCustomerServiceWeek!"This is TOPLEVEL serviceandprofessionalism.!"" I don't thinkit could havebeen a betterexperiencefor me.""PerfectSupport"SpotlightAwards"FlawlessProcedure""The bestexperiencewith insuranceI have everhad."AUTO"Easystart tofinish""Smoothand efficientfrom start tofinish."CXHappierWithHanover"It wasextremelyeasy andhassle free""QuickResponseand veryhelpful""Our claimworker wentabove andbeyond""It was veryeasy andappreciated ata time when Iwas upset andfrightened"" I waspleasantlysurprisedhow easy itwas""Hanover Repsare the best inthe businessand customerservice.""Everythingwent verysmoothly.!""Adjuster washelpful and kindat all times. Anabsolutepleasure.""Customersatisfaction andprofessionalismweredemonstratedthroughout theprocess.""everyone Ihave dealtwith regardingthis glam hasbeen great!""excellentpromptclaimhandling""Made astressfulsituationmuch easierto navigate.""Went out ofher way on aFriday eveningto get me thesupport Ineeded.""It waseasy andSmooth""It waseasier thani expectedit to be""Greatpeople towork with"

CX Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. B-'Efficient and Pleasant! Perfect Combo"
  2. O-Moment of Truth
  3. N-Property
  4. O-CMX
  5. G-"One of the best adjusters we have worked with."
  6. G-"Hanover handled our claim in a timely manner and with trustworthy integrity"
  7. G-" I appreciate the professionalism and Kindness."
  8. B-"I couldn't say enough about her attention to detail and professionalism."
  9. B-"Took care of things and were caring."
  10. I-"Every aspect of the process is efficient and compassionate."
  11. O-CARE Values
  12. O-Growth Mindset
  13. N-"Fantastic Service"
  14. G-"very experienced and professional adjuster"
  15. N-"Outstanding individuals to work with each step of the process"
  16. I-"Claim Service and adjuster were outstanding."
  17. B-"Made reporting a bad experience a great experience."
  18. I-"Eased my mind and my stress"
  19. I-"Helpful, Kind, and Understanding"
  20. B-"Excellent Service"
  21. G-"Positive experience"
  22. I-"The person that took my call was very calming"
  23. B-"Quick precise and to the point"
  24. B-"Super. It was fast and easy"
  25. O-Customer Service
  26. G-"All has been above expectations."
  27. B-"Feeling Great"
  28. N-"Beyond expectations. So good I switched my car insurance to your company"
  29. N-"This has been an enjoyable experience so far"
  30. G-"The Hanover Team has been great, they made this claim easy for me."
  31. G-"It was very easy and not stressful."
  32. N-"Real People at point of contact, had a feeling she could have been my next-door neighbor."
  33. O-HEAR Model
  34. G-"I have had never had an experience as easy and painless as this one. Kudos to your staff."
  35. N-"Extremely helpful customer service"
  36. B-"Smooth and Professional"
  37. O-Empowerment
  38. G-"I Love working with Hanover, Great Company."
  39. G-"It was a Positive and simple experience- Thank you!"
  40. N-"Hanover took care of my family every step of the claims process"
  41. B-"Friendly and easy to work with in a difficult time"
  42. N-"Smoothest claim process I have ever seen"
  43. G-"Pleasant and Speedy!"
  44. I-"I can not say enough wonderful things I experienced from start to finish with my claim"
  45. B-"It made me feel better. The lady helping me was really nice and helpful."
  46. O-Bravo Cards
  47. B-"Made a stressful situation a little bit less stressful."
  48. N-"It went better than I could have imagined."
  49. B-FNOL
  50. G-"I appreciate his patience with all my questions"
  51. N-"Adjuster was very polite and knew what she was doing."
  52. O-Claims Central
  53. N-" Our adjuster was a pleasure to work with start to finish"
  54. I-"Good Communication"
  55. N-"Exceptional Work"
  56. N-"He made us feel like we were in good hands and eased our stress"
  57. O-Communication Style
  58. N-"We were blown away by how promptly and kindly our claims adjuster handled our claim and communicated with us."
  59. B-"Exceptional customer service: Serice as it should be."
  60. B-"I do not know how it could have gone better"
  61. G-"Very easy, very responsive adjuster."
  62. I-"Communication has been excellent and we feel "Insured"
  63. O-Customer Experience
  64. I-"I am so thankful for your company and the wonderful employees."
  65. O-Empathy
  66. O-Active listening
  67. O-Outside In Thinking
  68. I-"After the stress of an accident, it was so nice for the repair process to be painless."
  69. O-Collaboration
  70. G-"everyone was great, professional, and nice"
  71. I-"We couldn't be more satisfied with the experience."
  72. N-"Have high confidence in knowledge and skills of my adjuster"
  73. O-Accountability
  74. B-"I talked to a very knowledgeable agent who was helpful and personable."
  75. G-Workers Comp
  76. O-Respect
  77. O-Customer Service Week!
  78. N-"This is TOP LEVEL service and professionalism.!"
  79. I-" I don't think it could have been a better experience for me."
  80. G-"Perfect Support"
  81. O-Spotlight Awards
  82. I-"Flawless Procedure"
  83. I-"The best experience with insurance I have ever had."
  84. I-AUTO
  85. N-"Easy start to finish"
  86. I-"Smooth and efficient from start to finish."
  87. O-CX
  88. O-Happier With Hanover
  89. I-"It was extremely easy and hassle free"
  90. I-"Quick Response and very helpful"
  91. I-"Our claim worker went above and beyond"
  92. B-"It was very easy and appreciated at a time when I was upset and frightened"
  93. B-" I was pleasantly surprised how easy it was"
  94. G-"Hanover Reps are the best in the business and customer service."
  95. B-"Everything went very smoothly.!"
  96. I-"Adjuster was helpful and kind at all times. An absolute pleasure."
  97. N-"Customer satisfaction and professionalism were demonstrated throughout the process."
  98. G-"everyone I have dealt with regarding this glam has been great!"
  99. G-"excellent prompt claim handling"
  100. I-"Made a stressful situation much easier to navigate."
  101. G-"Went out of her way on a Friday evening to get me the support I needed."
  102. B-"It was easy and Smooth"
  103. B-"It was easier than i expected it to be"
  104. N-"Great people to work with"