I apologizeyou havebeentransferredmultiple timesIt's importantto me to getyou aresolutionRecapConfidenceusingstrongwords4+callsUse ofcallerintentRespect withplease,thank youand use ofclients nameIvsWePersonalattestationYou havereachedthe rightperson.You havereachedthe rightperson.Use ofclear andconcretewordsDigital1stConfidenceusingstrongwordsI see youhave calledback severaltimesIvsWeDid youclose the callwith yoursurveyreminderResolvetheneedDeterminethe rootcauseGreetingUse ofclear andconcretewords4+callsDigital1stPersonalattestationI apologizeyou havebeentransferredmultiple timesIt's importantto me to getyou aresolutionRecapConfidenceusingstrongwords4+callsUse ofcallerintentRespect withplease,thank youand use ofclients nameIvsWePersonalattestationYou havereachedthe rightperson.You havereachedthe rightperson.Use ofclear andconcretewordsDigital1stConfidenceusingstrongwordsI see youhave calledback severaltimesIvsWeDid youclose the callwith yoursurveyreminderResolvetheneedDeterminethe rootcauseGreetingUse ofclear andconcretewords4+callsDigital1stPersonalattestation

Words Matter & Own it! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I apologize you have been transferred multiple times
  2. It's important to me to get you a resolution
  3. Recap
  4. Confidence using strong words
  5. 4+ calls
  6. Use of caller intent
  7. Respect with please, thank you and use of clients name
  8. I vs We
  9. Personal attestation
  10. You have reached the right person.
  11. You have reached the right person.
  12. Use of clear and concrete words
  13. Digital 1st
  14. Confidence using strong words
  15. I see you have called back several times
  16. I vs We
  17. Did you close the call with your survey reminder
  18. Resolve the need
  19. Determine the root cause
  20. Greeting
  21. Use of clear and concrete words
  22. 4+ calls
  23. Digital 1st
  24. Personal attestation