COMPLIMENTSCLOSEDENDEDQUESTIONSFRANCHISEUTILITIESPATIENCEESCALATIONQUEUEPRODUCTKNOWLEDGESMILEGREETINGCUSTOMERFIXEDMINDSETCOMPANYBRANDSLOYALCUSTOMEREXPLAINTHECHARGES listeningOPENENDEDQUESTIONSSERVICESVERIFYBENEFITSTONEEDUCATETHECUSTOMERHOLDVALUEFIRSTIMPRESSIONSCOMPLIMENTSCLOSEDENDEDQUESTIONSFRANCHISEUTILITIESPATIENCEESCALATIONQUEUEPRODUCTKNOWLEDGESMILEGREETINGCUSTOMERFIXEDMINDSETCOMPANYBRANDSLOYALCUSTOMEREXPLAINTHECHARGESlisteningOPENENDEDQUESTIONSSERVICESVERIFYBENEFITSTONEEDUCATETHECUSTOMERHOLDVALUEFIRSTIMPRESSIONS

Customer Service Review - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. COMPLIMENTS
  2. CLOSED ENDED QUESTIONS
  3. FRANCHISE
  4. UTILITIES
  5. PATIENCE
  6. ESCALATION QUEUE
  7. PRODUCT KNOWLEDGE
  8. SMILE
  9. GREETING
  10. CUSTOMER
  11. FIXED MINDSET
  12. COMPANY BRANDS
  13. LOYAL CUSTOMER
  14. EXPLAIN THE CHARGES
  15. listening
  16. OPEN ENDED QUESTIONS
  17. SERVICES
  18. VERIFY
  19. BENEFITS
  20. TONE
  21. EDUCATE THE CUSTOMER
  22. HOLD
  23. VALUE
  24. FIRST IMPRESSIONS