HOLDCLOSEDENDEDQUESTIONSVERIFY listeningUTILITIESVALUEOPENENDEDQUESTIONSEDUCATETHECUSTOMERGREETINGTONEFIRSTIMPRESSIONSFRANCHISEBENEFITSSMILEPATIENCECOMPLIMENTSSERVICESEXPLAINTHECHARGESESCALATIONQUEUEPRODUCTKNOWLEDGECUSTOMERLOYALCUSTOMERFIXEDMINDSETCOMPANYBRANDSHOLDCLOSEDENDEDQUESTIONSVERIFYlisteningUTILITIESVALUEOPENENDEDQUESTIONSEDUCATETHECUSTOMERGREETINGTONEFIRSTIMPRESSIONSFRANCHISEBENEFITSSMILEPATIENCECOMPLIMENTSSERVICESEXPLAINTHECHARGESESCALATIONQUEUEPRODUCTKNOWLEDGECUSTOMERLOYALCUSTOMERFIXEDMINDSETCOMPANYBRANDS

Customer Service Review - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. HOLD
  2. CLOSED ENDED QUESTIONS
  3. VERIFY
  4. listening
  5. UTILITIES
  6. VALUE
  7. OPEN ENDED QUESTIONS
  8. EDUCATE THE CUSTOMER
  9. GREETING
  10. TONE
  11. FIRST IMPRESSIONS
  12. FRANCHISE
  13. BENEFITS
  14. SMILE
  15. PATIENCE
  16. COMPLIMENTS
  17. SERVICES
  18. EXPLAIN THE CHARGES
  19. ESCALATION QUEUE
  20. PRODUCT KNOWLEDGE
  21. CUSTOMER
  22. LOYAL CUSTOMER
  23. FIXED MINDSET
  24. COMPANY BRANDS