TONEBENEFITSHOLDEXPLAINTHECHARGESCUSTOMERFIXEDMINDSETVALUEPATIENCEGREETINGUTILITIESVERIFYLOYALCUSTOMERCLOSEDENDEDQUESTIONSOPENENDEDQUESTIONSSERVICESCOMPANYBRANDSSMILEESCALATIONQUEUEPRODUCTKNOWLEDGEEDUCATETHECUSTOMERFRANCHISECOMPLIMENTS listeningFIRSTIMPRESSIONSTONEBENEFITSHOLDEXPLAINTHECHARGESCUSTOMERFIXEDMINDSETVALUEPATIENCEGREETINGUTILITIESVERIFYLOYALCUSTOMERCLOSEDENDEDQUESTIONSOPENENDEDQUESTIONSSERVICESCOMPANYBRANDSSMILEESCALATIONQUEUEPRODUCTKNOWLEDGEEDUCATETHECUSTOMERFRANCHISECOMPLIMENTSlisteningFIRSTIMPRESSIONS

Customer Service Review - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. TONE
  2. BENEFITS
  3. HOLD
  4. EXPLAIN THE CHARGES
  5. CUSTOMER
  6. FIXED MINDSET
  7. VALUE
  8. PATIENCE
  9. GREETING
  10. UTILITIES
  11. VERIFY
  12. LOYAL CUSTOMER
  13. CLOSED ENDED QUESTIONS
  14. OPEN ENDED QUESTIONS
  15. SERVICES
  16. COMPANY BRANDS
  17. SMILE
  18. ESCALATION QUEUE
  19. PRODUCT KNOWLEDGE
  20. EDUCATE THE CUSTOMER
  21. FRANCHISE
  22. COMPLIMENTS
  23. listening
  24. FIRST IMPRESSIONS