FIRSTIMPRESSIONSCLOSEDENDEDQUESTIONSUTILITIESEDUCATETHECUSTOMERGREETINGPRODUCTKNOWLEDGESMILEESCALATIONQUEUETONECOMPLIMENTSBENEFITSVALUEFRANCHISEEXPLAINTHECHARGES listeningFIXEDMINDSETOPENENDEDQUESTIONSCUSTOMERSERVICESLOYALCUSTOMERCOMPANYBRANDSHOLDPATIENCEVERIFYFIRSTIMPRESSIONSCLOSEDENDEDQUESTIONSUTILITIESEDUCATETHECUSTOMERGREETINGPRODUCTKNOWLEDGESMILEESCALATIONQUEUETONECOMPLIMENTSBENEFITSVALUEFRANCHISEEXPLAINTHECHARGESlisteningFIXEDMINDSETOPENENDEDQUESTIONSCUSTOMERSERVICESLOYALCUSTOMERCOMPANYBRANDSHOLDPATIENCEVERIFY

Customer Service Review - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. FIRST IMPRESSIONS
  2. CLOSED ENDED QUESTIONS
  3. UTILITIES
  4. EDUCATE THE CUSTOMER
  5. GREETING
  6. PRODUCT KNOWLEDGE
  7. SMILE
  8. ESCALATION QUEUE
  9. TONE
  10. COMPLIMENTS
  11. BENEFITS
  12. VALUE
  13. FRANCHISE
  14. EXPLAIN THE CHARGES
  15. listening
  16. FIXED MINDSET
  17. OPEN ENDED QUESTIONS
  18. CUSTOMER
  19. SERVICES
  20. LOYAL CUSTOMER
  21. COMPANY BRANDS
  22. HOLD
  23. PATIENCE
  24. VERIFY