COMPANYBRANDSCOMPLIMENTSBENEFITSESCALATIONQUEUEGREETINGTONECLOSEDENDEDQUESTIONSEXPLAINTHECHARGESCUSTOMERPRODUCTKNOWLEDGEVERIFYEDUCATETHECUSTOMERFIXEDMINDSETPATIENCEVALUESERVICESLOYALCUSTOMERUTILITIESHOLDSMILEFIRSTIMPRESSIONS listeningOPENENDEDQUESTIONSFRANCHISECOMPANYBRANDSCOMPLIMENTSBENEFITSESCALATIONQUEUEGREETINGTONECLOSEDENDEDQUESTIONSEXPLAINTHECHARGESCUSTOMERPRODUCTKNOWLEDGEVERIFYEDUCATETHECUSTOMERFIXEDMINDSETPATIENCEVALUESERVICESLOYALCUSTOMERUTILITIESHOLDSMILEFIRSTIMPRESSIONSlisteningOPENENDEDQUESTIONSFRANCHISE

Customer Service Review - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. COMPANY BRANDS
  2. COMPLIMENTS
  3. BENEFITS
  4. ESCALATION QUEUE
  5. GREETING
  6. TONE
  7. CLOSED ENDED QUESTIONS
  8. EXPLAIN THE CHARGES
  9. CUSTOMER
  10. PRODUCT KNOWLEDGE
  11. VERIFY
  12. EDUCATE THE CUSTOMER
  13. FIXED MINDSET
  14. PATIENCE
  15. VALUE
  16. SERVICES
  17. LOYAL CUSTOMER
  18. UTILITIES
  19. HOLD
  20. SMILE
  21. FIRST IMPRESSIONS
  22. listening
  23. OPEN ENDED QUESTIONS
  24. FRANCHISE