OPENENDEDQUESTIONS listeningCUSTOMERESCALATIONQUEUEFRANCHISESMILEBENEFITSSERVICESCLOSEDENDEDQUESTIONSPATIENCEEDUCATETHECUSTOMERLOYALCUSTOMERVERIFYGREETINGHOLDCOMPANYBRANDSEXPLAINTHECHARGESVALUEFIXEDMINDSETFIRSTIMPRESSIONSCOMPLIMENTSUTILITIESPRODUCTKNOWLEDGETONEOPENENDEDQUESTIONSlisteningCUSTOMERESCALATIONQUEUEFRANCHISESMILEBENEFITSSERVICESCLOSEDENDEDQUESTIONSPATIENCEEDUCATETHECUSTOMERLOYALCUSTOMERVERIFYGREETINGHOLDCOMPANYBRANDSEXPLAINTHECHARGESVALUEFIXEDMINDSETFIRSTIMPRESSIONSCOMPLIMENTSUTILITIESPRODUCTKNOWLEDGETONE

Customer Service Review - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. OPEN ENDED QUESTIONS
  2. listening
  3. CUSTOMER
  4. ESCALATION QUEUE
  5. FRANCHISE
  6. SMILE
  7. BENEFITS
  8. SERVICES
  9. CLOSED ENDED QUESTIONS
  10. PATIENCE
  11. EDUCATE THE CUSTOMER
  12. LOYAL CUSTOMER
  13. VERIFY
  14. GREETING
  15. HOLD
  16. COMPANY BRANDS
  17. EXPLAIN THE CHARGES
  18. VALUE
  19. FIXED MINDSET
  20. FIRST IMPRESSIONS
  21. COMPLIMENTS
  22. UTILITIES
  23. PRODUCT KNOWLEDGE
  24. TONE