LOYALCUSTOMERPRODUCTKNOWLEDGEUTILITIESSMILE listeningVALUEBENEFITSHOLDCOMPLIMENTSVERIFYCLOSEDENDEDQUESTIONSGREETINGESCALATIONQUEUEFRANCHISEEDUCATETHECUSTOMERTONECUSTOMERPATIENCESERVICESFIXEDMINDSETFIRSTIMPRESSIONSEXPLAINTHECHARGESCOMPANYBRANDSOPENENDEDQUESTIONSLOYALCUSTOMERPRODUCTKNOWLEDGEUTILITIESSMILElisteningVALUEBENEFITSHOLDCOMPLIMENTSVERIFYCLOSEDENDEDQUESTIONSGREETINGESCALATIONQUEUEFRANCHISEEDUCATETHECUSTOMERTONECUSTOMERPATIENCESERVICESFIXEDMINDSETFIRSTIMPRESSIONSEXPLAINTHECHARGESCOMPANYBRANDSOPENENDEDQUESTIONS

Customer Service Review - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. LOYAL CUSTOMER
  2. PRODUCT KNOWLEDGE
  3. UTILITIES
  4. SMILE
  5. listening
  6. VALUE
  7. BENEFITS
  8. HOLD
  9. COMPLIMENTS
  10. VERIFY
  11. CLOSED ENDED QUESTIONS
  12. GREETING
  13. ESCALATION QUEUE
  14. FRANCHISE
  15. EDUCATE THE CUSTOMER
  16. TONE
  17. CUSTOMER
  18. PATIENCE
  19. SERVICES
  20. FIXED MINDSET
  21. FIRST IMPRESSIONS
  22. EXPLAIN THE CHARGES
  23. COMPANY BRANDS
  24. OPEN ENDED QUESTIONS