TouchCalls100%Receive aShoutoutfromCustomerWebUsage100%Receive aBrowniePoint90% oftasks withcategory90%PFCTop 5100%PFCTop 5CompletelySatisfiedCustomer100%BirthdayWOWsExecutedReceive aBrowniePointDays toActivate< 1DFAComments< 3 daysoldDays toActivate< 3Send a FUNversion ofyour captainemailCollaborate/Executeon a WOWTouchCalls90%WebUsage85%HelpAnotherAFC withWorkloadCreatea CaseAnswer aQuestionin AFCChatZeroOverduePreferencesOpen orResolve aCS AlertZeroOverdueTasksZeroApprovedPendingQuotesTouchCalls100%Receive aShoutoutfromCustomerWebUsage100%Receive aBrowniePoint90% oftasks withcategory90%PFCTop 5100%PFCTop 5CompletelySatisfiedCustomer100%BirthdayWOWsExecutedReceive aBrowniePointDays toActivate< 1DFAComments< 3 daysoldDays toActivate< 3Send a FUNversion ofyour captainemailCollaborate/Executeon a WOWTouchCalls90%WebUsage85%HelpAnotherAFC withWorkloadCreatea CaseAnswer aQuestionin AFCChatZeroOverduePreferencesOpen orResolve aCS AlertZeroOverdueTasksZeroApprovedPendingQuotes

C.A.R.E.S. BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Touch Calls 100%
  2. Receive a Shoutout from Customer
  3. Web Usage 100%
  4. Receive a Brownie Point
  5. 90% of tasks with category
  6. 90% PFC Top 5
  7. 100% PFC Top 5
  8. Completely Satisfied Customer
  9. 100% Birthday WOWs Executed
  10. Receive a Brownie Point
  11. Days to Activate < 1
  12. DFA Comments < 3 days old
  13. Days to Activate < 3
  14. Send a FUN version of your captain email
  15. Collaborate/Execute on a WOW
  16. Touch Calls 90%
  17. Web Usage 85%
  18. Help Another AFC with Workload
  19. Create a Case
  20. Answer a Question in AFC Chat
  21. Zero Overdue Preferences
  22. Open or Resolve a CS Alert
  23. Zero Overdue Tasks
  24. Zero Approved Pending Quotes