CustomerRetention0 tags forKnowledgePersonalization/Rapport35Mademy dayDispositionZero “IssueResolution”mark-downsfor themonth0 tagsforEffortToolUtilizationRestateDocumentation4.9 orabove StarRating x 1weekProbing4.75 orabove StarRating x 3weeks0 tags forFriendlinessZeroAuto-Fails4.75 orabove StarRating x 3weeks0 tagsforClarityZeroescalationmisfires forthe monthContactDetailsTen+ 5.0StarRatings x1 weekCall and orChatManagement4.9 orabove StarRating x 2weeksIssueresolutionGreetings/ Closing4.8 orabove StarRating x 2weeks0 tags forResponsivenessStatementofEvidenceProper use ofmacros/snippets:35PatientGrammar35 Easy tounderstand97% orabove QAScore forthe month35KnowledgeableZero“bounced”surveys forthe monthZeroescalationmisfires forthe month35FriendlytagsCustomerRetention0 tags forKnowledgePersonalization/Rapport35Mademy dayDispositionZero “IssueResolution”mark-downsfor themonth0 tagsforEffortToolUtilizationRestateDocumentation4.9 orabove StarRating x 1weekProbing4.75 orabove StarRating x 3weeks0 tags forFriendlinessZeroAuto-Fails4.75 orabove StarRating x 3weeks0 tagsforClarityZeroescalationmisfires forthe monthContactDetailsTen+ 5.0StarRatings x1 weekCall and orChatManagement4.9 orabove StarRating x 2weeksIssueresolutionGreetings/ Closing4.8 orabove StarRating x 2weeks0 tags forResponsivenessStatementofEvidenceProper use ofmacros/snippets:35PatientGrammar35 Easy tounderstand97% orabove QAScore forthe month35KnowledgeableZero“bounced”surveys forthe monthZeroescalationmisfires forthe month35Friendlytags

PHILO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Retention
  2. 0 tags for Knowledge
  3. Personalization/Rapport
  4. 35 Made my day
  5. Disposition
  6. Zero “Issue Resolution” mark-downs for the month
  7. 0 tags for Effort
  8. Tool Utilization
  9. Restate
  10. Documentation
  11. 4.9 or above Star Rating x 1 week
  12. Probing
  13. 4.75 or above Star Rating x 3 weeks
  14. 0 tags for Friendliness
  15. Zero Auto-Fails
  16. 4.75 or above Star Rating x 3 weeks
  17. 0 tags for Clarity
  18. Zero escalation misfires for the month
  19. Contact Details
  20. Ten+ 5.0 Star Ratings x 1 week
  21. Call and or Chat Management
  22. 4.9 or above Star Rating x 2 weeks
  23. Issue resolution
  24. Greetings / Closing
  25. 4.8 or above Star Rating x 2 weeks
  26. 0 tags for Responsiveness
  27. Statement of Evidence
  28. Proper use of macros/snippets:
  29. 35 Patient
  30. Grammar
  31. 35 Easy to understand
  32. 97% or above QA Score for the month
  33. 35 Knowledgeable
  34. Zero “bounced” surveys for the month
  35. Zero escalation misfires for the month
  36. 35 Friendly tags