35Patient4.9 orabove StarRating x 2weeksDocumentationProper use ofmacros/snippets:4.9 orabove StarRating x 1weekGreetings/ ClosingIssueresolution4.75 orabove StarRating x 3weeksToolUtilization35KnowledgeableZero“bounced”surveys forthe month4.75 orabove StarRating x 3weeks4.8 orabove StarRating x 2weeks35 Easy tounderstandGrammarContactDetails97% orabove QAScore forthe monthProbing0 tags forFriendliness35Mademy dayZeroescalationmisfires forthe monthTen+ 5.0StarRatings x1 weekZero “IssueResolution”mark-downsfor themonth0 tagsforEffortCall and orChatManagement0 tagsforClarityCustomerRetention0 tags forKnowledgeDisposition35FriendlytagsStatementofEvidenceRestateZeroAuto-Fails0 tags forResponsivenessZeroescalationmisfires forthe monthPersonalization/Rapport35Patient4.9 orabove StarRating x 2weeksDocumentationProper use ofmacros/snippets:4.9 orabove StarRating x 1weekGreetings/ ClosingIssueresolution4.75 orabove StarRating x 3weeksToolUtilization35KnowledgeableZero“bounced”surveys forthe month4.75 orabove StarRating x 3weeks4.8 orabove StarRating x 2weeks35 Easy tounderstandGrammarContactDetails97% orabove QAScore forthe monthProbing0 tags forFriendliness35Mademy dayZeroescalationmisfires forthe monthTen+ 5.0StarRatings x1 weekZero “IssueResolution”mark-downsfor themonth0 tagsforEffortCall and orChatManagement0 tagsforClarityCustomerRetention0 tags forKnowledgeDisposition35FriendlytagsStatementofEvidenceRestateZeroAuto-Fails0 tags forResponsivenessZeroescalationmisfires forthe monthPersonalization/Rapport

PHILO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 35 Patient
  2. 4.9 or above Star Rating x 2 weeks
  3. Documentation
  4. Proper use of macros/snippets:
  5. 4.9 or above Star Rating x 1 week
  6. Greetings / Closing
  7. Issue resolution
  8. 4.75 or above Star Rating x 3 weeks
  9. Tool Utilization
  10. 35 Knowledgeable
  11. Zero “bounced” surveys for the month
  12. 4.75 or above Star Rating x 3 weeks
  13. 4.8 or above Star Rating x 2 weeks
  14. 35 Easy to understand
  15. Grammar
  16. Contact Details
  17. 97% or above QA Score for the month
  18. Probing
  19. 0 tags for Friendliness
  20. 35 Made my day
  21. Zero escalation misfires for the month
  22. Ten+ 5.0 Star Ratings x 1 week
  23. Zero “Issue Resolution” mark-downs for the month
  24. 0 tags for Effort
  25. Call and or Chat Management
  26. 0 tags for Clarity
  27. Customer Retention
  28. 0 tags for Knowledge
  29. Disposition
  30. 35 Friendly tags
  31. Statement of Evidence
  32. Restate
  33. Zero Auto-Fails
  34. 0 tags for Responsiveness
  35. Zero escalation misfires for the month
  36. Personalization/Rapport