0 tagsforClarity4.75 orabove StarRating x 3weeks35 Easy tounderstandGrammarProbingCall and orChatManagement0 tags forKnowledgeRestateCustomerRetentionToolUtilizationProper use ofmacros/snippets:0 tags forResponsiveness4.8 orabove StarRating x 2weeks35Friendlytags0 tagsforEffortZero “IssueResolution”mark-downsfor themonthDisposition35Mademy day4.9 orabove StarRating x 2weeksContactDetailsZeroescalationmisfires forthe monthGreetings/ ClosingDocumentationZeroescalationmisfires forthe month97% orabove QAScore forthe month4.75 orabove StarRating x 3weeks35PatientZeroAuto-Fails0 tags forFriendlinessTen+ 5.0StarRatings x1 week4.9 orabove StarRating x 1week35KnowledgeablePersonalization/RapportZero“bounced”surveys forthe monthIssueresolutionStatementofEvidence0 tagsforClarity4.75 orabove StarRating x 3weeks35 Easy tounderstandGrammarProbingCall and orChatManagement0 tags forKnowledgeRestateCustomerRetentionToolUtilizationProper use ofmacros/snippets:0 tags forResponsiveness4.8 orabove StarRating x 2weeks35Friendlytags0 tagsforEffortZero “IssueResolution”mark-downsfor themonthDisposition35Mademy day4.9 orabove StarRating x 2weeksContactDetailsZeroescalationmisfires forthe monthGreetings/ ClosingDocumentationZeroescalationmisfires forthe month97% orabove QAScore forthe month4.75 orabove StarRating x 3weeks35PatientZeroAuto-Fails0 tags forFriendlinessTen+ 5.0StarRatings x1 week4.9 orabove StarRating x 1week35KnowledgeablePersonalization/RapportZero“bounced”surveys forthe monthIssueresolutionStatementofEvidence

PHILO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 0 tags for Clarity
  2. 4.75 or above Star Rating x 3 weeks
  3. 35 Easy to understand
  4. Grammar
  5. Probing
  6. Call and or Chat Management
  7. 0 tags for Knowledge
  8. Restate
  9. Customer Retention
  10. Tool Utilization
  11. Proper use of macros/snippets:
  12. 0 tags for Responsiveness
  13. 4.8 or above Star Rating x 2 weeks
  14. 35 Friendly tags
  15. 0 tags for Effort
  16. Zero “Issue Resolution” mark-downs for the month
  17. Disposition
  18. 35 Made my day
  19. 4.9 or above Star Rating x 2 weeks
  20. Contact Details
  21. Zero escalation misfires for the month
  22. Greetings / Closing
  23. Documentation
  24. Zero escalation misfires for the month
  25. 97% or above QA Score for the month
  26. 4.75 or above Star Rating x 3 weeks
  27. 35 Patient
  28. Zero Auto-Fails
  29. 0 tags for Friendliness
  30. Ten+ 5.0 Star Ratings x 1 week
  31. 4.9 or above Star Rating x 1 week
  32. 35 Knowledgeable
  33. Personalization/Rapport
  34. Zero “bounced” surveys for the month
  35. Issue resolution
  36. Statement of Evidence