35 Easy tounderstandIssueresolutionDispositionDocumentationZero “IssueResolution”mark-downsfor themonthZero“bounced”surveys forthe month35Patient35KnowledgeableProbing4.9 orabove StarRating x 1weekContactDetailsCustomerRetention0 tagsforClarityCall and orChatManagement97% orabove QAScore forthe month4.75 orabove StarRating x 3weeksZeroescalationmisfires forthe monthProper use ofmacros/snippets:4.75 orabove StarRating x 3weeks4.9 orabove StarRating x 2weeks0 tags forFriendliness0 tagsforEffortTen+ 5.0StarRatings x1 week0 tags forKnowledge35Mademy dayZeroAuto-FailsGrammar35FriendlytagsToolUtilizationZeroescalationmisfires forthe monthPersonalization/RapportRestate0 tags forResponsiveness4.8 orabove StarRating x 2weeksGreetings/ ClosingStatementofEvidence35 Easy tounderstandIssueresolutionDispositionDocumentationZero “IssueResolution”mark-downsfor themonthZero“bounced”surveys forthe month35Patient35KnowledgeableProbing4.9 orabove StarRating x 1weekContactDetailsCustomerRetention0 tagsforClarityCall and orChatManagement97% orabove QAScore forthe month4.75 orabove StarRating x 3weeksZeroescalationmisfires forthe monthProper use ofmacros/snippets:4.75 orabove StarRating x 3weeks4.9 orabove StarRating x 2weeks0 tags forFriendliness0 tagsforEffortTen+ 5.0StarRatings x1 week0 tags forKnowledge35Mademy dayZeroAuto-FailsGrammar35FriendlytagsToolUtilizationZeroescalationmisfires forthe monthPersonalization/RapportRestate0 tags forResponsiveness4.8 orabove StarRating x 2weeksGreetings/ ClosingStatementofEvidence

PHILO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 35 Easy to understand
  2. Issue resolution
  3. Disposition
  4. Documentation
  5. Zero “Issue Resolution” mark-downs for the month
  6. Zero “bounced” surveys for the month
  7. 35 Patient
  8. 35 Knowledgeable
  9. Probing
  10. 4.9 or above Star Rating x 1 week
  11. Contact Details
  12. Customer Retention
  13. 0 tags for Clarity
  14. Call and or Chat Management
  15. 97% or above QA Score for the month
  16. 4.75 or above Star Rating x 3 weeks
  17. Zero escalation misfires for the month
  18. Proper use of macros/snippets:
  19. 4.75 or above Star Rating x 3 weeks
  20. 4.9 or above Star Rating x 2 weeks
  21. 0 tags for Friendliness
  22. 0 tags for Effort
  23. Ten+ 5.0 Star Ratings x 1 week
  24. 0 tags for Knowledge
  25. 35 Made my day
  26. Zero Auto-Fails
  27. Grammar
  28. 35 Friendly tags
  29. Tool Utilization
  30. Zero escalation misfires for the month
  31. Personalization/Rapport
  32. Restate
  33. 0 tags for Responsiveness
  34. 4.8 or above Star Rating x 2 weeks
  35. Greetings / Closing
  36. Statement of Evidence