Personalization/Rapport0 tags forResponsivenessZero “IssueResolution”mark-downsfor themonthDocumentation0 tagsforEffort35 Easy tounderstandIssueresolutionCall and orChatManagement35Knowledgeable4.75 orabove StarRating x 3weeks4.9 orabove StarRating x 2weeksZeroAuto-Fails0 tagsforClarityStatementofEvidenceProper use ofmacros/snippets:0 tags forFriendlinessContactDetailsToolUtilization97% orabove QAScore forthe monthZeroescalationmisfires forthe month35PatientZero“bounced”surveys forthe month0 tags forKnowledgeCustomerRetention35FriendlytagsProbing35Mademy dayRestateTen+ 5.0StarRatings x1 weekDispositionGrammar4.75 orabove StarRating x 3weeks4.9 orabove StarRating x 1weekZeroescalationmisfires forthe month4.8 orabove StarRating x 2weeksGreetings/ ClosingPersonalization/Rapport0 tags forResponsivenessZero “IssueResolution”mark-downsfor themonthDocumentation0 tagsforEffort35 Easy tounderstandIssueresolutionCall and orChatManagement35Knowledgeable4.75 orabove StarRating x 3weeks4.9 orabove StarRating x 2weeksZeroAuto-Fails0 tagsforClarityStatementofEvidenceProper use ofmacros/snippets:0 tags forFriendlinessContactDetailsToolUtilization97% orabove QAScore forthe monthZeroescalationmisfires forthe month35PatientZero“bounced”surveys forthe month0 tags forKnowledgeCustomerRetention35FriendlytagsProbing35Mademy dayRestateTen+ 5.0StarRatings x1 weekDispositionGrammar4.75 orabove StarRating x 3weeks4.9 orabove StarRating x 1weekZeroescalationmisfires forthe month4.8 orabove StarRating x 2weeksGreetings/ Closing

PHILO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Personalization/Rapport
  2. 0 tags for Responsiveness
  3. Zero “Issue Resolution” mark-downs for the month
  4. Documentation
  5. 0 tags for Effort
  6. 35 Easy to understand
  7. Issue resolution
  8. Call and or Chat Management
  9. 35 Knowledgeable
  10. 4.75 or above Star Rating x 3 weeks
  11. 4.9 or above Star Rating x 2 weeks
  12. Zero Auto-Fails
  13. 0 tags for Clarity
  14. Statement of Evidence
  15. Proper use of macros/snippets:
  16. 0 tags for Friendliness
  17. Contact Details
  18. Tool Utilization
  19. 97% or above QA Score for the month
  20. Zero escalation misfires for the month
  21. 35 Patient
  22. Zero “bounced” surveys for the month
  23. 0 tags for Knowledge
  24. Customer Retention
  25. 35 Friendly tags
  26. Probing
  27. 35 Made my day
  28. Restate
  29. Ten+ 5.0 Star Ratings x 1 week
  30. Disposition
  31. Grammar
  32. 4.75 or above Star Rating x 3 weeks
  33. 4.9 or above Star Rating x 1 week
  34. Zero escalation misfires for the month
  35. 4.8 or above Star Rating x 2 weeks
  36. Greetings / Closing