Personalization/Rapport35Knowledgeable0 tagsforClarity0 tags forFriendlinessZero “IssueResolution”mark-downsfor themonthCall and orChatManagement4.8 orabove StarRating x 2weeks0 tags forKnowledgeCustomerRetentionDisposition0 tagsforEffort35Mademy dayGreetings/ ClosingStatementofEvidenceRestateZeroAuto-Fails4.75 orabove StarRating x 3weeks35FriendlytagsDocumentation4.75 orabove StarRating x 3weeksProper use ofmacros/snippets:ContactDetailsIssueresolution4.9 orabove StarRating x 2weeksZeroescalationmisfires forthe monthProbing4.9 orabove StarRating x 1week35 Easy tounderstand0 tags forResponsivenessTen+ 5.0StarRatings x1 weekZeroescalationmisfires forthe month35PatientToolUtilizationZero“bounced”surveys forthe monthGrammar97% orabove QAScore forthe monthPersonalization/Rapport35Knowledgeable0 tagsforClarity0 tags forFriendlinessZero “IssueResolution”mark-downsfor themonthCall and orChatManagement4.8 orabove StarRating x 2weeks0 tags forKnowledgeCustomerRetentionDisposition0 tagsforEffort35Mademy dayGreetings/ ClosingStatementofEvidenceRestateZeroAuto-Fails4.75 orabove StarRating x 3weeks35FriendlytagsDocumentation4.75 orabove StarRating x 3weeksProper use ofmacros/snippets:ContactDetailsIssueresolution4.9 orabove StarRating x 2weeksZeroescalationmisfires forthe monthProbing4.9 orabove StarRating x 1week35 Easy tounderstand0 tags forResponsivenessTen+ 5.0StarRatings x1 weekZeroescalationmisfires forthe month35PatientToolUtilizationZero“bounced”surveys forthe monthGrammar97% orabove QAScore forthe month

PHILO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Personalization/Rapport
  2. 35 Knowledgeable
  3. 0 tags for Clarity
  4. 0 tags for Friendliness
  5. Zero “Issue Resolution” mark-downs for the month
  6. Call and or Chat Management
  7. 4.8 or above Star Rating x 2 weeks
  8. 0 tags for Knowledge
  9. Customer Retention
  10. Disposition
  11. 0 tags for Effort
  12. 35 Made my day
  13. Greetings / Closing
  14. Statement of Evidence
  15. Restate
  16. Zero Auto-Fails
  17. 4.75 or above Star Rating x 3 weeks
  18. 35 Friendly tags
  19. Documentation
  20. 4.75 or above Star Rating x 3 weeks
  21. Proper use of macros/snippets:
  22. Contact Details
  23. Issue resolution
  24. 4.9 or above Star Rating x 2 weeks
  25. Zero escalation misfires for the month
  26. Probing
  27. 4.9 or above Star Rating x 1 week
  28. 35 Easy to understand
  29. 0 tags for Responsiveness
  30. Ten+ 5.0 Star Ratings x 1 week
  31. Zero escalation misfires for the month
  32. 35 Patient
  33. Tool Utilization
  34. Zero “bounced” surveys for the month
  35. Grammar
  36. 97% or above QA Score for the month