DocumentationZeroescalationmisfires forthe monthZero “IssueResolution”mark-downsfor themonthCall and orChatManagement0 tags forResponsiveness0 tags forKnowledge35Mademy dayCustomerRetentionIssueresolution35FriendlytagsStatementofEvidenceContactDetailsProper use ofmacros/snippets:ToolUtilizationZero“bounced”surveys forthe monthZeroescalationmisfires forthe month35PatientPersonalization/RapportGrammarRestateTen+ 5.0StarRatings x1 week97% orabove QAScore forthe monthDisposition0 tags forFriendlinessZeroAuto-Fails4.8 orabove StarRating x 2weeks4.9 orabove StarRating x 1weekProbing0 tagsforClarity4.9 orabove StarRating x 2weeksGreetings/ Closing4.75 orabove StarRating x 3weeks4.75 orabove StarRating x 3weeks35 Easy tounderstand35Knowledgeable0 tagsforEffortDocumentationZeroescalationmisfires forthe monthZero “IssueResolution”mark-downsfor themonthCall and orChatManagement0 tags forResponsiveness0 tags forKnowledge35Mademy dayCustomerRetentionIssueresolution35FriendlytagsStatementofEvidenceContactDetailsProper use ofmacros/snippets:ToolUtilizationZero“bounced”surveys forthe monthZeroescalationmisfires forthe month35PatientPersonalization/RapportGrammarRestateTen+ 5.0StarRatings x1 week97% orabove QAScore forthe monthDisposition0 tags forFriendlinessZeroAuto-Fails4.8 orabove StarRating x 2weeks4.9 orabove StarRating x 1weekProbing0 tagsforClarity4.9 orabove StarRating x 2weeksGreetings/ Closing4.75 orabove StarRating x 3weeks4.75 orabove StarRating x 3weeks35 Easy tounderstand35Knowledgeable0 tagsforEffort

PHILO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Documentation
  2. Zero escalation misfires for the month
  3. Zero “Issue Resolution” mark-downs for the month
  4. Call and or Chat Management
  5. 0 tags for Responsiveness
  6. 0 tags for Knowledge
  7. 35 Made my day
  8. Customer Retention
  9. Issue resolution
  10. 35 Friendly tags
  11. Statement of Evidence
  12. Contact Details
  13. Proper use of macros/snippets:
  14. Tool Utilization
  15. Zero “bounced” surveys for the month
  16. Zero escalation misfires for the month
  17. 35 Patient
  18. Personalization/Rapport
  19. Grammar
  20. Restate
  21. Ten+ 5.0 Star Ratings x 1 week
  22. 97% or above QA Score for the month
  23. Disposition
  24. 0 tags for Friendliness
  25. Zero Auto-Fails
  26. 4.8 or above Star Rating x 2 weeks
  27. 4.9 or above Star Rating x 1 week
  28. Probing
  29. 0 tags for Clarity
  30. 4.9 or above Star Rating x 2 weeks
  31. Greetings / Closing
  32. 4.75 or above Star Rating x 3 weeks
  33. 4.75 or above Star Rating x 3 weeks
  34. 35 Easy to understand
  35. 35 Knowledgeable
  36. 0 tags for Effort