GrammarProper use ofmacros/snippets:StatementofEvidenceZeroAuto-Fails0 tags forKnowledgeCustomerRetentionToolUtilizationGreetings/ ClosingZeroescalationmisfires forthe month4.75 orabove StarRating x 3weeksZero“bounced”surveys forthe month35PatientRestate35KnowledgeablePersonalization/Rapport0 tags forFriendliness0 tags forResponsivenessDisposition35Mademy dayCall and orChatManagementDocumentationZero “IssueResolution”mark-downsfor themonthZeroescalationmisfires forthe monthIssueresolutionContactDetails4.9 orabove StarRating x 1weekTen+ 5.0StarRatings x1 week0 tagsforClarity4.9 orabove StarRating x 2weeks35Friendlytags35 Easy tounderstandProbing97% orabove QAScore forthe month4.75 orabove StarRating x 3weeks0 tagsforEffort4.8 orabove StarRating x 2weeksGrammarProper use ofmacros/snippets:StatementofEvidenceZeroAuto-Fails0 tags forKnowledgeCustomerRetentionToolUtilizationGreetings/ ClosingZeroescalationmisfires forthe month4.75 orabove StarRating x 3weeksZero“bounced”surveys forthe month35PatientRestate35KnowledgeablePersonalization/Rapport0 tags forFriendliness0 tags forResponsivenessDisposition35Mademy dayCall and orChatManagementDocumentationZero “IssueResolution”mark-downsfor themonthZeroescalationmisfires forthe monthIssueresolutionContactDetails4.9 orabove StarRating x 1weekTen+ 5.0StarRatings x1 week0 tagsforClarity4.9 orabove StarRating x 2weeks35Friendlytags35 Easy tounderstandProbing97% orabove QAScore forthe month4.75 orabove StarRating x 3weeks0 tagsforEffort4.8 orabove StarRating x 2weeks

PHILO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Grammar
  2. Proper use of macros/snippets:
  3. Statement of Evidence
  4. Zero Auto-Fails
  5. 0 tags for Knowledge
  6. Customer Retention
  7. Tool Utilization
  8. Greetings / Closing
  9. Zero escalation misfires for the month
  10. 4.75 or above Star Rating x 3 weeks
  11. Zero “bounced” surveys for the month
  12. 35 Patient
  13. Restate
  14. 35 Knowledgeable
  15. Personalization/Rapport
  16. 0 tags for Friendliness
  17. 0 tags for Responsiveness
  18. Disposition
  19. 35 Made my day
  20. Call and or Chat Management
  21. Documentation
  22. Zero “Issue Resolution” mark-downs for the month
  23. Zero escalation misfires for the month
  24. Issue resolution
  25. Contact Details
  26. 4.9 or above Star Rating x 1 week
  27. Ten+ 5.0 Star Ratings x 1 week
  28. 0 tags for Clarity
  29. 4.9 or above Star Rating x 2 weeks
  30. 35 Friendly tags
  31. 35 Easy to understand
  32. Probing
  33. 97% or above QA Score for the month
  34. 4.75 or above Star Rating x 3 weeks
  35. 0 tags for Effort
  36. 4.8 or above Star Rating x 2 weeks