35Knowledgeable0 tags forFriendlinessProper use ofmacros/snippets:StatementofEvidence35PatientRestateProbingToolUtilization35Mademy day0 tags forKnowledgeCustomerRetentionDisposition35Friendlytags4.75 orabove StarRating x 3weeks97% orabove QAScore forthe month4.9 orabove StarRating x 2weeksZeroAuto-FailsPersonalization/Rapport4.75 orabove StarRating x 3weeksTen+ 5.0StarRatings x1 weekGreetings/ Closing35 Easy tounderstand0 tagsforClarityIssueresolutionContactDetailsDocumentation0 tagsforEffort4.8 orabove StarRating x 2weeksCall and orChatManagementGrammar4.9 orabove StarRating x 1week0 tags forResponsivenessZero “IssueResolution”mark-downsfor themonthZero“bounced”surveys forthe monthZeroescalationmisfires forthe monthZeroescalationmisfires forthe month35Knowledgeable0 tags forFriendlinessProper use ofmacros/snippets:StatementofEvidence35PatientRestateProbingToolUtilization35Mademy day0 tags forKnowledgeCustomerRetentionDisposition35Friendlytags4.75 orabove StarRating x 3weeks97% orabove QAScore forthe month4.9 orabove StarRating x 2weeksZeroAuto-FailsPersonalization/Rapport4.75 orabove StarRating x 3weeksTen+ 5.0StarRatings x1 weekGreetings/ Closing35 Easy tounderstand0 tagsforClarityIssueresolutionContactDetailsDocumentation0 tagsforEffort4.8 orabove StarRating x 2weeksCall and orChatManagementGrammar4.9 orabove StarRating x 1week0 tags forResponsivenessZero “IssueResolution”mark-downsfor themonthZero“bounced”surveys forthe monthZeroescalationmisfires forthe monthZeroescalationmisfires forthe month

PHILO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
  1. 35 Knowledgeable
  2. 0 tags for Friendliness
  3. Proper use of macros/snippets:
  4. Statement of Evidence
  5. 35 Patient
  6. Restate
  7. Probing
  8. Tool Utilization
  9. 35 Made my day
  10. 0 tags for Knowledge
  11. Customer Retention
  12. Disposition
  13. 35 Friendly tags
  14. 4.75 or above Star Rating x 3 weeks
  15. 97% or above QA Score for the month
  16. 4.9 or above Star Rating x 2 weeks
  17. Zero Auto-Fails
  18. Personalization/Rapport
  19. 4.75 or above Star Rating x 3 weeks
  20. Ten+ 5.0 Star Ratings x 1 week
  21. Greetings / Closing
  22. 35 Easy to understand
  23. 0 tags for Clarity
  24. Issue resolution
  25. Contact Details
  26. Documentation
  27. 0 tags for Effort
  28. 4.8 or above Star Rating x 2 weeks
  29. Call and or Chat Management
  30. Grammar
  31. 4.9 or above Star Rating x 1 week
  32. 0 tags for Responsiveness
  33. Zero “Issue Resolution” mark-downs for the month
  34. Zero “bounced” surveys for the month
  35. Zero escalation misfires for the month
  36. Zero escalation misfires for the month