Zero “IssueResolution”mark-downsfor themonthGreetings/ Closing4.75 orabove StarRating x 3weeks0 tagsforClarityProper use ofmacros/snippets:4.8 orabove StarRating x 2weeksDispositionProbing4.75 orabove StarRating x 3weeksToolUtilization0 tags forFriendlinessCall and orChatManagementRestateContactDetails35Mademy day4.9 orabove StarRating x 2weeks0 tagsforEffortZero“bounced”surveys forthe monthTen+ 5.0StarRatings x1 weekIssueresolutionPersonalization/Rapport97% orabove QAScore forthe monthZeroescalationmisfires forthe monthCustomerRetentionZeroAuto-Fails0 tags forResponsivenessDocumentation35KnowledgeableGrammarZeroescalationmisfires forthe month35Friendlytags4.9 orabove StarRating x 1weekStatementofEvidence0 tags forKnowledge35 Easy tounderstand35PatientZero “IssueResolution”mark-downsfor themonthGreetings/ Closing4.75 orabove StarRating x 3weeks0 tagsforClarityProper use ofmacros/snippets:4.8 orabove StarRating x 2weeksDispositionProbing4.75 orabove StarRating x 3weeksToolUtilization0 tags forFriendlinessCall and orChatManagementRestateContactDetails35Mademy day4.9 orabove StarRating x 2weeks0 tagsforEffortZero“bounced”surveys forthe monthTen+ 5.0StarRatings x1 weekIssueresolutionPersonalization/Rapport97% orabove QAScore forthe monthZeroescalationmisfires forthe monthCustomerRetentionZeroAuto-Fails0 tags forResponsivenessDocumentation35KnowledgeableGrammarZeroescalationmisfires forthe month35Friendlytags4.9 orabove StarRating x 1weekStatementofEvidence0 tags forKnowledge35 Easy tounderstand35Patient

PHILO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Zero “Issue Resolution” mark-downs for the month
  2. Greetings / Closing
  3. 4.75 or above Star Rating x 3 weeks
  4. 0 tags for Clarity
  5. Proper use of macros/snippets:
  6. 4.8 or above Star Rating x 2 weeks
  7. Disposition
  8. Probing
  9. 4.75 or above Star Rating x 3 weeks
  10. Tool Utilization
  11. 0 tags for Friendliness
  12. Call and or Chat Management
  13. Restate
  14. Contact Details
  15. 35 Made my day
  16. 4.9 or above Star Rating x 2 weeks
  17. 0 tags for Effort
  18. Zero “bounced” surveys for the month
  19. Ten+ 5.0 Star Ratings x 1 week
  20. Issue resolution
  21. Personalization/Rapport
  22. 97% or above QA Score for the month
  23. Zero escalation misfires for the month
  24. Customer Retention
  25. Zero Auto-Fails
  26. 0 tags for Responsiveness
  27. Documentation
  28. 35 Knowledgeable
  29. Grammar
  30. Zero escalation misfires for the month
  31. 35 Friendly tags
  32. 4.9 or above Star Rating x 1 week
  33. Statement of Evidence
  34. 0 tags for Knowledge
  35. 35 Easy to understand
  36. 35 Patient