Issueresolution97% orabove QAScore forthe month4.75 orabove StarRating x 3weeks4.75 orabove StarRating x 3weeksToolUtilizationContactDetailsZeroAuto-Fails4.9 orabove StarRating x 1weekZeroescalationmisfires forthe monthGrammar35KnowledgeableProper use ofmacros/snippets:Greetings/ Closing4.9 orabove StarRating x 2weeksCall and orChatManagement35Friendlytags4.8 orabove StarRating x 2weeksDispositionStatementofEvidencePersonalization/Rapport0 tags forFriendliness0 tags forKnowledgeCustomerRetention35Mademy dayZero “IssueResolution”mark-downsfor themonthZeroescalationmisfires forthe month0 tags forResponsivenessTen+ 5.0StarRatings x1 weekProbingZero“bounced”surveys forthe month0 tagsforEffortDocumentation35PatientRestate0 tagsforClarity35 Easy tounderstandIssueresolution97% orabove QAScore forthe month4.75 orabove StarRating x 3weeks4.75 orabove StarRating x 3weeksToolUtilizationContactDetailsZeroAuto-Fails4.9 orabove StarRating x 1weekZeroescalationmisfires forthe monthGrammar35KnowledgeableProper use ofmacros/snippets:Greetings/ Closing4.9 orabove StarRating x 2weeksCall and orChatManagement35Friendlytags4.8 orabove StarRating x 2weeksDispositionStatementofEvidencePersonalization/Rapport0 tags forFriendliness0 tags forKnowledgeCustomerRetention35Mademy dayZero “IssueResolution”mark-downsfor themonthZeroescalationmisfires forthe month0 tags forResponsivenessTen+ 5.0StarRatings x1 weekProbingZero“bounced”surveys forthe month0 tagsforEffortDocumentation35PatientRestate0 tagsforClarity35 Easy tounderstand

PHILO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
  1. Issue resolution
  2. 97% or above QA Score for the month
  3. 4.75 or above Star Rating x 3 weeks
  4. 4.75 or above Star Rating x 3 weeks
  5. Tool Utilization
  6. Contact Details
  7. Zero Auto-Fails
  8. 4.9 or above Star Rating x 1 week
  9. Zero escalation misfires for the month
  10. Grammar
  11. 35 Knowledgeable
  12. Proper use of macros/snippets:
  13. Greetings / Closing
  14. 4.9 or above Star Rating x 2 weeks
  15. Call and or Chat Management
  16. 35 Friendly tags
  17. 4.8 or above Star Rating x 2 weeks
  18. Disposition
  19. Statement of Evidence
  20. Personalization/Rapport
  21. 0 tags for Friendliness
  22. 0 tags for Knowledge
  23. Customer Retention
  24. 35 Made my day
  25. Zero “Issue Resolution” mark-downs for the month
  26. Zero escalation misfires for the month
  27. 0 tags for Responsiveness
  28. Ten+ 5.0 Star Ratings x 1 week
  29. Probing
  30. Zero “bounced” surveys for the month
  31. 0 tags for Effort
  32. Documentation
  33. 35 Patient
  34. Restate
  35. 0 tags for Clarity
  36. 35 Easy to understand