CustomerRetention0 tags forKnowledgeGreetings/ ClosingDisposition4.9 orabove StarRating x 2weeksGrammarProbing0 tags forResponsiveness97% orabove QAScore forthe month35Mademy day0 tagsforClarity35KnowledgeableTen+ 5.0StarRatings x1 weekCall and orChatManagementPersonalization/RapportIssueresolution35FriendlytagsZeroAuto-Fails0 tags forFriendlinessZero “IssueResolution”mark-downsfor themonth4.75 orabove StarRating x 3weeks35 Easy tounderstandStatementofEvidence4.75 orabove StarRating x 3weeks4.8 orabove StarRating x 2weeks4.9 orabove StarRating x 1weekProper use ofmacros/snippets:ToolUtilizationRestateDocumentationContactDetails0 tagsforEffortZeroescalationmisfires forthe monthZero“bounced”surveys forthe month35PatientZeroescalationmisfires forthe monthCustomerRetention0 tags forKnowledgeGreetings/ ClosingDisposition4.9 orabove StarRating x 2weeksGrammarProbing0 tags forResponsiveness97% orabove QAScore forthe month35Mademy day0 tagsforClarity35KnowledgeableTen+ 5.0StarRatings x1 weekCall and orChatManagementPersonalization/RapportIssueresolution35FriendlytagsZeroAuto-Fails0 tags forFriendlinessZero “IssueResolution”mark-downsfor themonth4.75 orabove StarRating x 3weeks35 Easy tounderstandStatementofEvidence4.75 orabove StarRating x 3weeks4.8 orabove StarRating x 2weeks4.9 orabove StarRating x 1weekProper use ofmacros/snippets:ToolUtilizationRestateDocumentationContactDetails0 tagsforEffortZeroescalationmisfires forthe monthZero“bounced”surveys forthe month35PatientZeroescalationmisfires forthe month

PHILO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
  1. Customer Retention
  2. 0 tags for Knowledge
  3. Greetings / Closing
  4. Disposition
  5. 4.9 or above Star Rating x 2 weeks
  6. Grammar
  7. Probing
  8. 0 tags for Responsiveness
  9. 97% or above QA Score for the month
  10. 35 Made my day
  11. 0 tags for Clarity
  12. 35 Knowledgeable
  13. Ten+ 5.0 Star Ratings x 1 week
  14. Call and or Chat Management
  15. Personalization/Rapport
  16. Issue resolution
  17. 35 Friendly tags
  18. Zero Auto-Fails
  19. 0 tags for Friendliness
  20. Zero “Issue Resolution” mark-downs for the month
  21. 4.75 or above Star Rating x 3 weeks
  22. 35 Easy to understand
  23. Statement of Evidence
  24. 4.75 or above Star Rating x 3 weeks
  25. 4.8 or above Star Rating x 2 weeks
  26. 4.9 or above Star Rating x 1 week
  27. Proper use of macros/snippets:
  28. Tool Utilization
  29. Restate
  30. Documentation
  31. Contact Details
  32. 0 tags for Effort
  33. Zero escalation misfires for the month
  34. Zero “bounced” surveys for the month
  35. 35 Patient
  36. Zero escalation misfires for the month