Greetings/ ClosingCall and orChatManagement0 tagsforEffort35PatientZero “IssueResolution”mark-downsfor themonthZeroescalationmisfires forthe monthDocumentation35Knowledgeable0 tags forResponsiveness4.75 orabove StarRating x 3weeksToolUtilization4.9 orabove StarRating x 2weeksDisposition0 tags forFriendlinessIssueresolution97% orabove QAScore forthe month4.8 orabove StarRating x 2weeksProbingZeroescalationmisfires forthe monthPersonalization/Rapport0 tagsforClarityRestateCustomerRetention0 tags forKnowledgeStatementofEvidenceGrammarTen+ 5.0StarRatings x1 weekProper use ofmacros/snippets:35Friendlytags4.9 orabove StarRating x 1week35Mademy day35 Easy tounderstandContactDetails4.75 orabove StarRating x 3weeksZero“bounced”surveys forthe monthZeroAuto-FailsGreetings/ ClosingCall and orChatManagement0 tagsforEffort35PatientZero “IssueResolution”mark-downsfor themonthZeroescalationmisfires forthe monthDocumentation35Knowledgeable0 tags forResponsiveness4.75 orabove StarRating x 3weeksToolUtilization4.9 orabove StarRating x 2weeksDisposition0 tags forFriendlinessIssueresolution97% orabove QAScore forthe month4.8 orabove StarRating x 2weeksProbingZeroescalationmisfires forthe monthPersonalization/Rapport0 tagsforClarityRestateCustomerRetention0 tags forKnowledgeStatementofEvidenceGrammarTen+ 5.0StarRatings x1 weekProper use ofmacros/snippets:35Friendlytags4.9 orabove StarRating x 1week35Mademy day35 Easy tounderstandContactDetails4.75 orabove StarRating x 3weeksZero“bounced”surveys forthe monthZeroAuto-Fails

PHILO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Greetings / Closing
  2. Call and or Chat Management
  3. 0 tags for Effort
  4. 35 Patient
  5. Zero “Issue Resolution” mark-downs for the month
  6. Zero escalation misfires for the month
  7. Documentation
  8. 35 Knowledgeable
  9. 0 tags for Responsiveness
  10. 4.75 or above Star Rating x 3 weeks
  11. Tool Utilization
  12. 4.9 or above Star Rating x 2 weeks
  13. Disposition
  14. 0 tags for Friendliness
  15. Issue resolution
  16. 97% or above QA Score for the month
  17. 4.8 or above Star Rating x 2 weeks
  18. Probing
  19. Zero escalation misfires for the month
  20. Personalization/Rapport
  21. 0 tags for Clarity
  22. Restate
  23. Customer Retention
  24. 0 tags for Knowledge
  25. Statement of Evidence
  26. Grammar
  27. Ten+ 5.0 Star Ratings x 1 week
  28. Proper use of macros/snippets:
  29. 35 Friendly tags
  30. 4.9 or above Star Rating x 1 week
  31. 35 Made my day
  32. 35 Easy to understand
  33. Contact Details
  34. 4.75 or above Star Rating x 3 weeks
  35. Zero “bounced” surveys for the month
  36. Zero Auto-Fails