Greetings / Closing Call and or Chat Management 0 tags for Effort 35 Patient Zero “Issue Resolution” mark-downs for the month Zero escalation misfires for the month Documentation 35 Knowledgeable 0 tags for Responsiveness 4.75 or above Star Rating x 3 weeks Tool Utilization 4.9 or above Star Rating x 2 weeks Disposition 0 tags for Friendliness Issue resolution 97% or above QA Score for the month 4.8 or above Star Rating x 2 weeks Probing Zero escalation misfires for the month Personalization/Rapport 0 tags for Clarity Restate Customer Retention 0 tags for Knowledge Statement of Evidence Grammar Ten+ 5.0 Star Ratings x 1 week Proper use of macros/snippets: 35 Friendly tags 4.9 or above Star Rating x 1 week 35 Made my day 35 Easy to understand Contact Details 4.75 or above Star Rating x 3 weeks Zero “bounced” surveys for the month Zero Auto- Fails Greetings / Closing Call and or Chat Management 0 tags for Effort 35 Patient Zero “Issue Resolution” mark-downs for the month Zero escalation misfires for the month Documentation 35 Knowledgeable 0 tags for Responsiveness 4.75 or above Star Rating x 3 weeks Tool Utilization 4.9 or above Star Rating x 2 weeks Disposition 0 tags for Friendliness Issue resolution 97% or above QA Score for the month 4.8 or above Star Rating x 2 weeks Probing Zero escalation misfires for the month Personalization/Rapport 0 tags for Clarity Restate Customer Retention 0 tags for Knowledge Statement of Evidence Grammar Ten+ 5.0 Star Ratings x 1 week Proper use of macros/snippets: 35 Friendly tags 4.9 or above Star Rating x 1 week 35 Made my day 35 Easy to understand Contact Details 4.75 or above Star Rating x 3 weeks Zero “bounced” surveys for the month Zero Auto- Fails
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Greetings / Closing
Call and or Chat Management
0 tags for Effort
35 Patient
Zero “Issue Resolution” mark-downs for the month
Zero escalation misfires for the month
Documentation
35 Knowledgeable
0 tags for Responsiveness
4.75 or above Star Rating x 3 weeks
Tool Utilization
4.9 or above Star Rating x 2 weeks
Disposition
0 tags for Friendliness
Issue resolution
97% or above QA Score for the month
4.8 or above Star Rating x 2 weeks
Probing
Zero escalation misfires for the month
Personalization/Rapport
0 tags for Clarity
Restate
Customer Retention
0 tags for Knowledge
Statement of Evidence
Grammar
Ten+ 5.0 Star Ratings x 1 week
Proper use of macros/snippets:
35 Friendly tags
4.9 or above Star Rating x 1 week
35 Made my day
35 Easy to understand
Contact Details
4.75 or above Star Rating x 3 weeks
Zero “bounced” surveys for the month
Zero Auto-Fails