0 tagsforEffortPersonalization/RapportZero “IssueResolution”mark-downsfor themonthContactDetailsZeroAuto-FailsZeroescalationmisfires forthe monthGrammar4.75 orabove StarRating x 3weeksProper use ofmacros/snippets:35PatientRestateCustomerRetentionTen+ 5.0StarRatings x1 weekToolUtilizationGreetings/ Closing4.9 orabove StarRating x 2weeks0 tagsforClarity35Mademy day0 tags forResponsiveness4.9 orabove StarRating x 1week97% orabove QAScore forthe month4.8 orabove StarRating x 2weeksZero“bounced”surveys forthe monthStatementofEvidenceZeroescalationmisfires forthe month35KnowledgeableCall and orChatManagementDocumentation35 Easy tounderstandProbing0 tags forKnowledgeDisposition4.75 orabove StarRating x 3weeksIssueresolution35Friendlytags0 tags forFriendliness0 tagsforEffortPersonalization/RapportZero “IssueResolution”mark-downsfor themonthContactDetailsZeroAuto-FailsZeroescalationmisfires forthe monthGrammar4.75 orabove StarRating x 3weeksProper use ofmacros/snippets:35PatientRestateCustomerRetentionTen+ 5.0StarRatings x1 weekToolUtilizationGreetings/ Closing4.9 orabove StarRating x 2weeks0 tagsforClarity35Mademy day0 tags forResponsiveness4.9 orabove StarRating x 1week97% orabove QAScore forthe month4.8 orabove StarRating x 2weeksZero“bounced”surveys forthe monthStatementofEvidenceZeroescalationmisfires forthe month35KnowledgeableCall and orChatManagementDocumentation35 Easy tounderstandProbing0 tags forKnowledgeDisposition4.75 orabove StarRating x 3weeksIssueresolution35Friendlytags0 tags forFriendliness

PHILO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 0 tags for Effort
  2. Personalization/Rapport
  3. Zero “Issue Resolution” mark-downs for the month
  4. Contact Details
  5. Zero Auto-Fails
  6. Zero escalation misfires for the month
  7. Grammar
  8. 4.75 or above Star Rating x 3 weeks
  9. Proper use of macros/snippets:
  10. 35 Patient
  11. Restate
  12. Customer Retention
  13. Ten+ 5.0 Star Ratings x 1 week
  14. Tool Utilization
  15. Greetings / Closing
  16. 4.9 or above Star Rating x 2 weeks
  17. 0 tags for Clarity
  18. 35 Made my day
  19. 0 tags for Responsiveness
  20. 4.9 or above Star Rating x 1 week
  21. 97% or above QA Score for the month
  22. 4.8 or above Star Rating x 2 weeks
  23. Zero “bounced” surveys for the month
  24. Statement of Evidence
  25. Zero escalation misfires for the month
  26. 35 Knowledgeable
  27. Call and or Chat Management
  28. Documentation
  29. 35 Easy to understand
  30. Probing
  31. 0 tags for Knowledge
  32. Disposition
  33. 4.75 or above Star Rating x 3 weeks
  34. Issue resolution
  35. 35 Friendly tags
  36. 0 tags for Friendliness