4.9 orabove StarRating x 2weeksCustomerRetention0 tags forResponsiveness35PatientContactDetailsZeroescalationmisfires forthe monthZero “IssueResolution”mark-downsfor themonthToolUtilizationIssueresolutionStatementofEvidence4.9 orabove StarRating x 1week0 tagsforClarityDocumentation4.8 orabove StarRating x 2weeksTen+ 5.0StarRatings x1 week35 Easy tounderstandZero“bounced”surveys forthe month35Friendlytags4.75 orabove StarRating x 3weeks4.75 orabove StarRating x 3weeks0 tagsforEffort35Knowledgeable97% orabove QAScore forthe month0 tags forFriendlinessCall and orChatManagementProper use ofmacros/snippets:Personalization/RapportRestateZeroAuto-Fails35Mademy dayProbingGrammarDispositionGreetings/ ClosingZeroescalationmisfires forthe month0 tags forKnowledge4.9 orabove StarRating x 2weeksCustomerRetention0 tags forResponsiveness35PatientContactDetailsZeroescalationmisfires forthe monthZero “IssueResolution”mark-downsfor themonthToolUtilizationIssueresolutionStatementofEvidence4.9 orabove StarRating x 1week0 tagsforClarityDocumentation4.8 orabove StarRating x 2weeksTen+ 5.0StarRatings x1 week35 Easy tounderstandZero“bounced”surveys forthe month35Friendlytags4.75 orabove StarRating x 3weeks4.75 orabove StarRating x 3weeks0 tagsforEffort35Knowledgeable97% orabove QAScore forthe month0 tags forFriendlinessCall and orChatManagementProper use ofmacros/snippets:Personalization/RapportRestateZeroAuto-Fails35Mademy dayProbingGrammarDispositionGreetings/ ClosingZeroescalationmisfires forthe month0 tags forKnowledge

PHILO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 4.9 or above Star Rating x 2 weeks
  2. Customer Retention
  3. 0 tags for Responsiveness
  4. 35 Patient
  5. Contact Details
  6. Zero escalation misfires for the month
  7. Zero “Issue Resolution” mark-downs for the month
  8. Tool Utilization
  9. Issue resolution
  10. Statement of Evidence
  11. 4.9 or above Star Rating x 1 week
  12. 0 tags for Clarity
  13. Documentation
  14. 4.8 or above Star Rating x 2 weeks
  15. Ten+ 5.0 Star Ratings x 1 week
  16. 35 Easy to understand
  17. Zero “bounced” surveys for the month
  18. 35 Friendly tags
  19. 4.75 or above Star Rating x 3 weeks
  20. 4.75 or above Star Rating x 3 weeks
  21. 0 tags for Effort
  22. 35 Knowledgeable
  23. 97% or above QA Score for the month
  24. 0 tags for Friendliness
  25. Call and or Chat Management
  26. Proper use of macros/snippets:
  27. Personalization/Rapport
  28. Restate
  29. Zero Auto-Fails
  30. 35 Made my day
  31. Probing
  32. Grammar
  33. Disposition
  34. Greetings / Closing
  35. Zero escalation misfires for the month
  36. 0 tags for Knowledge