paid 10bills ontimesame daycompletionof 3 icpssame daycompletionof icpassisted ateammember incompleting 3activitiesorderedpolicereportset upDTP ineligibilityscreenopted 2peopleinto smsspoke witha provideron thephonereach out toprovider forproper bill onbehalf ofcustomeranswer anincomingcallsent aclaimfollow upvia smscalledcustomeradvisingbenefitsexhaustedreceivedemailkudos fromcustomerreplied to anemail within10 minutesof receiptissuedpay yourwaypaymentreceivedemailkudos fromattorneyprovidedtortoptionspoke withan attorneyon thephonepostcomment onCSW blog incommunitiesemailed apipapplicationissuepaymentper DTPcompleteda 90 dayfollow upsentexposureto subroshare acustomerservice "bestpractice"with teamcompleteda 30 dayfollow uphelped apeer witha call backrequestpositiveCLFreceivedthis weekissuedmileagepaymentcompletea callbackrequestpaid 10bills ontimesame daycompletionof 3 icpssame daycompletionof icpassisted ateammember incompleting 3activitiesorderedpolicereportset upDTP ineligibilityscreenopted 2peopleinto smsspoke witha provideron thephonereach out toprovider forproper bill onbehalf ofcustomeranswer anincomingcallsent aclaimfollow upvia smscalledcustomeradvisingbenefitsexhaustedreceivedemailkudos fromcustomerreplied to anemail within10 minutesof receiptissuedpay yourwaypaymentreceivedemailkudos fromattorneyprovidedtortoptionspoke withan attorneyon thephonepostcomment onCSW blog incommunitiesemailed apipapplicationissuepaymentper DTPcompleteda 90 dayfollow upsentexposureto subroshare acustomerservice "bestpractice"with teamcompleteda 30 dayfollow uphelped apeer witha call backrequestpositiveCLFreceivedthis weekissuedmileagepaymentcompletea callbackrequest

Customer service week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. paid 10 bills on time
  2. same day completion of 3 icps
  3. same day completion of icp
  4. assisted a team member in completing 3 activities
  5. ordered police report
  6. set up DTP in eligibility screen
  7. opted 2 people into sms
  8. spoke with a provider on the phone
  9. reach out to provider for proper bill on behalf of customer
  10. answer an incoming call
  11. sent a claim follow up via sms
  12. called customer advising benefits exhausted
  13. received email kudos from customer
  14. replied to an email within 10 minutes of receipt
  15. issued pay your way payment
  16. received email kudos from attorney
  17. provided tort option
  18. spoke with an attorney on the phone
  19. post comment on CSW blog in communities
  20. emailed a pip application
  21. issue payment per DTP
  22. completed a 90 day follow up
  23. sent exposure to subro
  24. share a customer service "best practice" with team
  25. completed a 30 day follow up
  26. helped a peer with a call back request
  27. positive CLF received this week
  28. issued mileage payment
  29. complete a call back request