emailed apipapplicationshare acustomerservice "bestpractice"with teamorderedpolicereportpostcomment onCSW blog incommunitieshelped apeer witha call backrequestissuedpay yourwaypaymentreach out toprovider forproper bill onbehalf ofcustomerset upDTP ineligibilityscreenassisted ateammember incompleting 3activitiescompletea callbackrequestspoke witha provideron thephonecompleteda 90 dayfollow upissuepaymentper DTPpositiveCLFreceivedthis weekspoke withan attorneyon thephonesame daycompletionof 3 icpssent aclaimfollow upvia smsprovidedtortoptionissuedmileagepaymentreceivedemailkudos fromcustomersame daycompletionof icpcompleteda 30 dayfollow upsentexposureto subroreplied to anemail within10 minutesof receiptreceivedemailkudos fromattorneyopted 2peopleinto smspaid 10bills ontimeanswer anincomingcallcalledcustomeradvisingbenefitsexhaustedemailed apipapplicationshare acustomerservice "bestpractice"with teamorderedpolicereportpostcomment onCSW blog incommunitieshelped apeer witha call backrequestissuedpay yourwaypaymentreach out toprovider forproper bill onbehalf ofcustomerset upDTP ineligibilityscreenassisted ateammember incompleting 3activitiescompletea callbackrequestspoke witha provideron thephonecompleteda 90 dayfollow upissuepaymentper DTPpositiveCLFreceivedthis weekspoke withan attorneyon thephonesame daycompletionof 3 icpssent aclaimfollow upvia smsprovidedtortoptionissuedmileagepaymentreceivedemailkudos fromcustomersame daycompletionof icpcompleteda 30 dayfollow upsentexposureto subroreplied to anemail within10 minutesof receiptreceivedemailkudos fromattorneyopted 2peopleinto smspaid 10bills ontimeanswer anincomingcallcalledcustomeradvisingbenefitsexhausted

Customer service week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. emailed a pip application
  2. share a customer service "best practice" with team
  3. ordered police report
  4. post comment on CSW blog in communities
  5. helped a peer with a call back request
  6. issued pay your way payment
  7. reach out to provider for proper bill on behalf of customer
  8. set up DTP in eligibility screen
  9. assisted a team member in completing 3 activities
  10. complete a call back request
  11. spoke with a provider on the phone
  12. completed a 90 day follow up
  13. issue payment per DTP
  14. positive CLF received this week
  15. spoke with an attorney on the phone
  16. same day completion of 3 icps
  17. sent a claim follow up via sms
  18. provided tort option
  19. issued mileage payment
  20. received email kudos from customer
  21. same day completion of icp
  22. completed a 30 day follow up
  23. sent exposure to subro
  24. replied to an email within 10 minutes of receipt
  25. received email kudos from attorney
  26. opted 2 people into sms
  27. paid 10 bills on time
  28. answer an incoming call
  29. called customer advising benefits exhausted