same daycompletionof icpopted 2peopleinto smsreceivedemailkudos fromcustomerspoke witha provideron thephoneemailed apipapplicationissuedmileagepaymentpostcomment onCSW blog incommunitiescompletea callbackrequestcalledcustomeradvisingbenefitsexhaustedpositiveCLFreceivedthis weekspoke withan attorneyon thephonereach out toprovider forproper bill onbehalf ofcustomeranswer anincomingcallorderedpolicereportsame daycompletionof 3 icpsassisted ateammember incompleting 3activitiescompleteda 30 dayfollow upreceivedemailkudos fromattorneyhelped apeer witha call backrequestsent aclaimfollow upvia smscompleteda 90 dayfollow upreplied to anemail within10 minutesof receiptissuepaymentper DTPsentexposureto subropaid 10bills ontimeprovidedtortoptionissuedpay yourwaypaymentset upDTP ineligibilityscreenshare acustomerservice "bestpractice"with teamsame daycompletionof icpopted 2peopleinto smsreceivedemailkudos fromcustomerspoke witha provideron thephoneemailed apipapplicationissuedmileagepaymentpostcomment onCSW blog incommunitiescompletea callbackrequestcalledcustomeradvisingbenefitsexhaustedpositiveCLFreceivedthis weekspoke withan attorneyon thephonereach out toprovider forproper bill onbehalf ofcustomeranswer anincomingcallorderedpolicereportsame daycompletionof 3 icpsassisted ateammember incompleting 3activitiescompleteda 30 dayfollow upreceivedemailkudos fromattorneyhelped apeer witha call backrequestsent aclaimfollow upvia smscompleteda 90 dayfollow upreplied to anemail within10 minutesof receiptissuepaymentper DTPsentexposureto subropaid 10bills ontimeprovidedtortoptionissuedpay yourwaypaymentset upDTP ineligibilityscreenshare acustomerservice "bestpractice"with team

Customer service week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. same day completion of icp
  2. opted 2 people into sms
  3. received email kudos from customer
  4. spoke with a provider on the phone
  5. emailed a pip application
  6. issued mileage payment
  7. post comment on CSW blog in communities
  8. complete a call back request
  9. called customer advising benefits exhausted
  10. positive CLF received this week
  11. spoke with an attorney on the phone
  12. reach out to provider for proper bill on behalf of customer
  13. answer an incoming call
  14. ordered police report
  15. same day completion of 3 icps
  16. assisted a team member in completing 3 activities
  17. completed a 30 day follow up
  18. received email kudos from attorney
  19. helped a peer with a call back request
  20. sent a claim follow up via sms
  21. completed a 90 day follow up
  22. replied to an email within 10 minutes of receipt
  23. issue payment per DTP
  24. sent exposure to subro
  25. paid 10 bills on time
  26. provided tort option
  27. issued pay your way payment
  28. set up DTP in eligibility screen
  29. share a customer service "best practice" with team