completea callbackrequestsame daycompletionof icpsentexposureto subrosame daycompletionof 3 icpsspoke withan attorneyon thephonereceivedemailkudos fromcustomerreplied to anemail within10 minutesof receiptissuedpay yourwaypaymentpaid 10bills ontimeanswer anincomingcallspoke witha provideron thephoneset upDTP ineligibilityscreencompleteda 90 dayfollow upcalledcustomeradvisingbenefitsexhaustedemailed apipapplicationorderedpolicereportpostcomment onCSW blog incommunitiesassisted ateammember incompleting 3activitiessent aclaimfollow upvia smsreach out toprovider forproper bill onbehalf ofcustomerreceivedemailkudos fromattorneycompleteda 30 dayfollow upopted 2peopleinto smsprovidedtortoptionissuepaymentper DTPhelped apeer witha call backrequestshare acustomerservice "bestpractice"with teampositiveCLFreceivedthis weekissuedmileagepaymentcompletea callbackrequestsame daycompletionof icpsentexposureto subrosame daycompletionof 3 icpsspoke withan attorneyon thephonereceivedemailkudos fromcustomerreplied to anemail within10 minutesof receiptissuedpay yourwaypaymentpaid 10bills ontimeanswer anincomingcallspoke witha provideron thephoneset upDTP ineligibilityscreencompleteda 90 dayfollow upcalledcustomeradvisingbenefitsexhaustedemailed apipapplicationorderedpolicereportpostcomment onCSW blog incommunitiesassisted ateammember incompleting 3activitiessent aclaimfollow upvia smsreach out toprovider forproper bill onbehalf ofcustomerreceivedemailkudos fromattorneycompleteda 30 dayfollow upopted 2peopleinto smsprovidedtortoptionissuepaymentper DTPhelped apeer witha call backrequestshare acustomerservice "bestpractice"with teampositiveCLFreceivedthis weekissuedmileagepayment

Customer service week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. complete a call back request
  2. same day completion of icp
  3. sent exposure to subro
  4. same day completion of 3 icps
  5. spoke with an attorney on the phone
  6. received email kudos from customer
  7. replied to an email within 10 minutes of receipt
  8. issued pay your way payment
  9. paid 10 bills on time
  10. answer an incoming call
  11. spoke with a provider on the phone
  12. set up DTP in eligibility screen
  13. completed a 90 day follow up
  14. called customer advising benefits exhausted
  15. emailed a pip application
  16. ordered police report
  17. post comment on CSW blog in communities
  18. assisted a team member in completing 3 activities
  19. sent a claim follow up via sms
  20. reach out to provider for proper bill on behalf of customer
  21. received email kudos from attorney
  22. completed a 30 day follow up
  23. opted 2 people into sms
  24. provided tort option
  25. issue payment per DTP
  26. helped a peer with a call back request
  27. share a customer service "best practice" with team
  28. positive CLF received this week
  29. issued mileage payment