answer anincomingcallissuedpay yourwaypaymentpostcomment onCSW blog incommunitiesspoke withan attorneyon thephonesentexposureto subroorderedpolicereportreceivedemailkudos fromcustomershare acustomerservice "bestpractice"with teamopted 2peopleinto smscompleteda 30 dayfollow upreplied to anemail within10 minutesof receiptpaid 10bills ontimeset upDTP ineligibilityscreenreceivedemailkudos fromattorneyissuedmileagepaymentcompletea callbackrequestpositiveCLFreceivedthis weekcalledcustomeradvisingbenefitsexhaustedcompleteda 90 dayfollow upsent aclaimfollow upvia smssame daycompletionof 3 icpsassisted ateammember incompleting 3activitiesreach out toprovider forproper bill onbehalf ofcustomeremailed apipapplicationhelped apeer witha call backrequestsame daycompletionof icpprovidedtortoptionissuepaymentper DTPspoke witha provideron thephoneanswer anincomingcallissuedpay yourwaypaymentpostcomment onCSW blog incommunitiesspoke withan attorneyon thephonesentexposureto subroorderedpolicereportreceivedemailkudos fromcustomershare acustomerservice "bestpractice"with teamopted 2peopleinto smscompleteda 30 dayfollow upreplied to anemail within10 minutesof receiptpaid 10bills ontimeset upDTP ineligibilityscreenreceivedemailkudos fromattorneyissuedmileagepaymentcompletea callbackrequestpositiveCLFreceivedthis weekcalledcustomeradvisingbenefitsexhaustedcompleteda 90 dayfollow upsent aclaimfollow upvia smssame daycompletionof 3 icpsassisted ateammember incompleting 3activitiesreach out toprovider forproper bill onbehalf ofcustomeremailed apipapplicationhelped apeer witha call backrequestsame daycompletionof icpprovidedtortoptionissuepaymentper DTPspoke witha provideron thephone

Customer service week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. answer an incoming call
  2. issued pay your way payment
  3. post comment on CSW blog in communities
  4. spoke with an attorney on the phone
  5. sent exposure to subro
  6. ordered police report
  7. received email kudos from customer
  8. share a customer service "best practice" with team
  9. opted 2 people into sms
  10. completed a 30 day follow up
  11. replied to an email within 10 minutes of receipt
  12. paid 10 bills on time
  13. set up DTP in eligibility screen
  14. received email kudos from attorney
  15. issued mileage payment
  16. complete a call back request
  17. positive CLF received this week
  18. called customer advising benefits exhausted
  19. completed a 90 day follow up
  20. sent a claim follow up via sms
  21. same day completion of 3 icps
  22. assisted a team member in completing 3 activities
  23. reach out to provider for proper bill on behalf of customer
  24. emailed a pip application
  25. helped a peer with a call back request
  26. same day completion of icp
  27. provided tort option
  28. issue payment per DTP
  29. spoke with a provider on the phone