spoke witha provideron thephonesentexposureto subrocalledcustomeradvisingbenefitsexhaustedissuepaymentper DTPsame daycompletionof 3 icpshelped apeer witha call backrequestassisted ateammember incompleting 3activitiesshare acustomerservice "bestpractice"with teamcompletea callbackrequestorderedpolicereportcompleteda 30 dayfollow upspoke withan attorneyon thephoneemailed apipapplicationopted 2peopleinto smsissuedmileagepaymentissuedpay yourwaypaymentprovidedtortoptionset upDTP ineligibilityscreencompleteda 90 dayfollow upreach out toprovider forproper bill onbehalf ofcustomersent aclaimfollow upvia smspostcomment onCSW blog incommunitiesreplied to anemail within10 minutesof receiptpaid 10bills ontimeanswer anincomingcallreceivedemailkudos fromcustomersame daycompletionof icpreceivedemailkudos fromattorneypositiveCLFreceivedthis weekspoke witha provideron thephonesentexposureto subrocalledcustomeradvisingbenefitsexhaustedissuepaymentper DTPsame daycompletionof 3 icpshelped apeer witha call backrequestassisted ateammember incompleting 3activitiesshare acustomerservice "bestpractice"with teamcompletea callbackrequestorderedpolicereportcompleteda 30 dayfollow upspoke withan attorneyon thephoneemailed apipapplicationopted 2peopleinto smsissuedmileagepaymentissuedpay yourwaypaymentprovidedtortoptionset upDTP ineligibilityscreencompleteda 90 dayfollow upreach out toprovider forproper bill onbehalf ofcustomersent aclaimfollow upvia smspostcomment onCSW blog incommunitiesreplied to anemail within10 minutesof receiptpaid 10bills ontimeanswer anincomingcallreceivedemailkudos fromcustomersame daycompletionof icpreceivedemailkudos fromattorneypositiveCLFreceivedthis week

Customer service week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. spoke with a provider on the phone
  2. sent exposure to subro
  3. called customer advising benefits exhausted
  4. issue payment per DTP
  5. same day completion of 3 icps
  6. helped a peer with a call back request
  7. assisted a team member in completing 3 activities
  8. share a customer service "best practice" with team
  9. complete a call back request
  10. ordered police report
  11. completed a 30 day follow up
  12. spoke with an attorney on the phone
  13. emailed a pip application
  14. opted 2 people into sms
  15. issued mileage payment
  16. issued pay your way payment
  17. provided tort option
  18. set up DTP in eligibility screen
  19. completed a 90 day follow up
  20. reach out to provider for proper bill on behalf of customer
  21. sent a claim follow up via sms
  22. post comment on CSW blog in communities
  23. replied to an email within 10 minutes of receipt
  24. paid 10 bills on time
  25. answer an incoming call
  26. received email kudos from customer
  27. same day completion of icp
  28. received email kudos from attorney
  29. positive CLF received this week