paid 10bills ontimesame daycompletionof icpassisted ateammember incompleting 3activitiesset upDTP ineligibilityscreenopted 2peopleinto smsshare acustomerservice "bestpractice"with teamcompleteda 30 dayfollow uppositiveCLFreceivedthis weeksentexposureto subrocompletea callbackrequestspoke witha provideron thephonepostcomment onCSW blog incommunitiescompleteda 90 dayfollow upspoke withan attorneyon thephoneemailed apipapplicationreplied to anemail within10 minutesof receipthelped apeer witha call backrequestprovidedtortoptionsent aclaimfollow upvia smssame daycompletionof 3 icpsissuedpay yourwaypaymentissuedmileagepaymentanswer anincomingcallissuepaymentper DTPorderedpolicereportreceivedemailkudos fromattorneyreach out toprovider forproper bill onbehalf ofcustomerreceivedemailkudos fromcustomercalledcustomeradvisingbenefitsexhaustedpaid 10bills ontimesame daycompletionof icpassisted ateammember incompleting 3activitiesset upDTP ineligibilityscreenopted 2peopleinto smsshare acustomerservice "bestpractice"with teamcompleteda 30 dayfollow uppositiveCLFreceivedthis weeksentexposureto subrocompletea callbackrequestspoke witha provideron thephonepostcomment onCSW blog incommunitiescompleteda 90 dayfollow upspoke withan attorneyon thephoneemailed apipapplicationreplied to anemail within10 minutesof receipthelped apeer witha call backrequestprovidedtortoptionsent aclaimfollow upvia smssame daycompletionof 3 icpsissuedpay yourwaypaymentissuedmileagepaymentanswer anincomingcallissuepaymentper DTPorderedpolicereportreceivedemailkudos fromattorneyreach out toprovider forproper bill onbehalf ofcustomerreceivedemailkudos fromcustomercalledcustomeradvisingbenefitsexhausted

Customer service week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. paid 10 bills on time
  2. same day completion of icp
  3. assisted a team member in completing 3 activities
  4. set up DTP in eligibility screen
  5. opted 2 people into sms
  6. share a customer service "best practice" with team
  7. completed a 30 day follow up
  8. positive CLF received this week
  9. sent exposure to subro
  10. complete a call back request
  11. spoke with a provider on the phone
  12. post comment on CSW blog in communities
  13. completed a 90 day follow up
  14. spoke with an attorney on the phone
  15. emailed a pip application
  16. replied to an email within 10 minutes of receipt
  17. helped a peer with a call back request
  18. provided tort option
  19. sent a claim follow up via sms
  20. same day completion of 3 icps
  21. issued pay your way payment
  22. issued mileage payment
  23. answer an incoming call
  24. issue payment per DTP
  25. ordered police report
  26. received email kudos from attorney
  27. reach out to provider for proper bill on behalf of customer
  28. received email kudos from customer
  29. called customer advising benefits exhausted