issuepaymentper DTPsent aclaimfollow upvia smspostcomment onCSW blog incommunitiessame daycompletionof 3 icpsassisted ateammember incompleting 3activitieshelped apeer witha call backrequestanswer anincomingcallsentexposureto subroreceivedemailkudos fromattorneypaid 10bills ontimeissuedpay yourwaypaymentspoke withan attorneyon thephonecalledcustomeradvisingbenefitsexhaustedcompleteda 30 dayfollow upopted 2peopleinto smsemailed apipapplicationreplied to anemail within10 minutesof receiptcompleteda 90 dayfollow upspoke witha provideron thephonereceivedemailkudos fromcustomerorderedpolicereportpositiveCLFreceivedthis weekissuedmileagepaymentprovidedtortoptionshare acustomerservice "bestpractice"with teamreach out toprovider forproper bill onbehalf ofcustomersame daycompletionof icpset upDTP ineligibilityscreencompletea callbackrequestissuepaymentper DTPsent aclaimfollow upvia smspostcomment onCSW blog incommunitiessame daycompletionof 3 icpsassisted ateammember incompleting 3activitieshelped apeer witha call backrequestanswer anincomingcallsentexposureto subroreceivedemailkudos fromattorneypaid 10bills ontimeissuedpay yourwaypaymentspoke withan attorneyon thephonecalledcustomeradvisingbenefitsexhaustedcompleteda 30 dayfollow upopted 2peopleinto smsemailed apipapplicationreplied to anemail within10 minutesof receiptcompleteda 90 dayfollow upspoke witha provideron thephonereceivedemailkudos fromcustomerorderedpolicereportpositiveCLFreceivedthis weekissuedmileagepaymentprovidedtortoptionshare acustomerservice "bestpractice"with teamreach out toprovider forproper bill onbehalf ofcustomersame daycompletionof icpset upDTP ineligibilityscreencompletea callbackrequest

Customer service week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. issue payment per DTP
  2. sent a claim follow up via sms
  3. post comment on CSW blog in communities
  4. same day completion of 3 icps
  5. assisted a team member in completing 3 activities
  6. helped a peer with a call back request
  7. answer an incoming call
  8. sent exposure to subro
  9. received email kudos from attorney
  10. paid 10 bills on time
  11. issued pay your way payment
  12. spoke with an attorney on the phone
  13. called customer advising benefits exhausted
  14. completed a 30 day follow up
  15. opted 2 people into sms
  16. emailed a pip application
  17. replied to an email within 10 minutes of receipt
  18. completed a 90 day follow up
  19. spoke with a provider on the phone
  20. received email kudos from customer
  21. ordered police report
  22. positive CLF received this week
  23. issued mileage payment
  24. provided tort option
  25. share a customer service "best practice" with team
  26. reach out to provider for proper bill on behalf of customer
  27. same day completion of icp
  28. set up DTP in eligibility screen
  29. complete a call back request