same daycompletionof 3 icpscalledcustomeradvisingbenefitsexhaustedreceivedemailkudos fromattorneyreach out toprovider forproper bill onbehalf ofcustomerspoke withan attorneyon thephoneorderedpolicereportemailed apipapplicationreceivedemailkudos fromcustomershare acustomerservice "bestpractice"with teamsame daycompletionof icpassisted ateammember incompleting 3activitieshelped apeer witha call backrequestset upDTP ineligibilityscreenanswer anincomingcallpositiveCLFreceivedthis weekspoke witha provideron thephonesentexposureto subroopted 2peopleinto smsreplied to anemail within10 minutesof receiptpaid 10bills ontimecompleteda 30 dayfollow upcompleteda 90 dayfollow uppostcomment onCSW blog incommunitiessent aclaimfollow upvia smscompletea callbackrequestissuedpay yourwaypaymentissuedmileagepaymentprovidedtortoptionissuepaymentper DTPsame daycompletionof 3 icpscalledcustomeradvisingbenefitsexhaustedreceivedemailkudos fromattorneyreach out toprovider forproper bill onbehalf ofcustomerspoke withan attorneyon thephoneorderedpolicereportemailed apipapplicationreceivedemailkudos fromcustomershare acustomerservice "bestpractice"with teamsame daycompletionof icpassisted ateammember incompleting 3activitieshelped apeer witha call backrequestset upDTP ineligibilityscreenanswer anincomingcallpositiveCLFreceivedthis weekspoke witha provideron thephonesentexposureto subroopted 2peopleinto smsreplied to anemail within10 minutesof receiptpaid 10bills ontimecompleteda 30 dayfollow upcompleteda 90 dayfollow uppostcomment onCSW blog incommunitiessent aclaimfollow upvia smscompletea callbackrequestissuedpay yourwaypaymentissuedmileagepaymentprovidedtortoptionissuepaymentper DTP

Customer service week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. same day completion of 3 icps
  2. called customer advising benefits exhausted
  3. received email kudos from attorney
  4. reach out to provider for proper bill on behalf of customer
  5. spoke with an attorney on the phone
  6. ordered police report
  7. emailed a pip application
  8. received email kudos from customer
  9. share a customer service "best practice" with team
  10. same day completion of icp
  11. assisted a team member in completing 3 activities
  12. helped a peer with a call back request
  13. set up DTP in eligibility screen
  14. answer an incoming call
  15. positive CLF received this week
  16. spoke with a provider on the phone
  17. sent exposure to subro
  18. opted 2 people into sms
  19. replied to an email within 10 minutes of receipt
  20. paid 10 bills on time
  21. completed a 30 day follow up
  22. completed a 90 day follow up
  23. post comment on CSW blog in communities
  24. sent a claim follow up via sms
  25. complete a call back request
  26. issued pay your way payment
  27. issued mileage payment
  28. provided tort option
  29. issue payment per DTP