set upDTP ineligibilityscreenassisted ateammember incompleting 3activitiesspoke witha provideron thephoneanswer anincomingcallopted 2peopleinto smssame daycompletionof 3 icpsissuedmileagepaymentissuepaymentper DTPprovidedtortoptioncompleteda 90 dayfollow upcompletea callbackrequestsame daycompletionof icpcompleteda 30 dayfollow upreceivedemailkudos fromattorneypostcomment onCSW blog incommunitiespositiveCLFreceivedthis weekcalledcustomeradvisingbenefitsexhaustedhelped apeer witha call backrequestshare acustomerservice "bestpractice"with teamsentexposureto subropaid 10bills ontimereach out toprovider forproper bill onbehalf ofcustomerspoke withan attorneyon thephonesent aclaimfollow upvia smsreplied to anemail within10 minutesof receiptissuedpay yourwaypaymentorderedpolicereportreceivedemailkudos fromcustomeremailed apipapplicationset upDTP ineligibilityscreenassisted ateammember incompleting 3activitiesspoke witha provideron thephoneanswer anincomingcallopted 2peopleinto smssame daycompletionof 3 icpsissuedmileagepaymentissuepaymentper DTPprovidedtortoptioncompleteda 90 dayfollow upcompletea callbackrequestsame daycompletionof icpcompleteda 30 dayfollow upreceivedemailkudos fromattorneypostcomment onCSW blog incommunitiespositiveCLFreceivedthis weekcalledcustomeradvisingbenefitsexhaustedhelped apeer witha call backrequestshare acustomerservice "bestpractice"with teamsentexposureto subropaid 10bills ontimereach out toprovider forproper bill onbehalf ofcustomerspoke withan attorneyon thephonesent aclaimfollow upvia smsreplied to anemail within10 minutesof receiptissuedpay yourwaypaymentorderedpolicereportreceivedemailkudos fromcustomeremailed apipapplication

Customer service week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. set up DTP in eligibility screen
  2. assisted a team member in completing 3 activities
  3. spoke with a provider on the phone
  4. answer an incoming call
  5. opted 2 people into sms
  6. same day completion of 3 icps
  7. issued mileage payment
  8. issue payment per DTP
  9. provided tort option
  10. completed a 90 day follow up
  11. complete a call back request
  12. same day completion of icp
  13. completed a 30 day follow up
  14. received email kudos from attorney
  15. post comment on CSW blog in communities
  16. positive CLF received this week
  17. called customer advising benefits exhausted
  18. helped a peer with a call back request
  19. share a customer service "best practice" with team
  20. sent exposure to subro
  21. paid 10 bills on time
  22. reach out to provider for proper bill on behalf of customer
  23. spoke with an attorney on the phone
  24. sent a claim follow up via sms
  25. replied to an email within 10 minutes of receipt
  26. issued pay your way payment
  27. ordered police report
  28. received email kudos from customer
  29. emailed a pip application