positiveCLFreceivedthis weekreplied to anemail within10 minutesof receiptpaid 10bills ontimeprovidedtortoptionopted 2peopleinto smssentexposureto subroassisted ateammember incompleting 3activitiesspoke witha provideron thephonesame daycompletionof 3 icpsissuepaymentper DTPhelped apeer witha call backrequestanswer anincomingcallreach out toprovider forproper bill onbehalf ofcustomercompletea callbackrequestsent aclaimfollow upvia smscompleteda 30 dayfollow upemailed apipapplicationshare acustomerservice "bestpractice"with teamset upDTP ineligibilityscreenissuedmileagepaymentissuedpay yourwaypaymentsame daycompletionof icpreceivedemailkudos fromcustomerorderedpolicereportpostcomment onCSW blog incommunitiescalledcustomeradvisingbenefitsexhaustedspoke withan attorneyon thephonecompleteda 90 dayfollow upreceivedemailkudos fromattorneypositiveCLFreceivedthis weekreplied to anemail within10 minutesof receiptpaid 10bills ontimeprovidedtortoptionopted 2peopleinto smssentexposureto subroassisted ateammember incompleting 3activitiesspoke witha provideron thephonesame daycompletionof 3 icpsissuepaymentper DTPhelped apeer witha call backrequestanswer anincomingcallreach out toprovider forproper bill onbehalf ofcustomercompletea callbackrequestsent aclaimfollow upvia smscompleteda 30 dayfollow upemailed apipapplicationshare acustomerservice "bestpractice"with teamset upDTP ineligibilityscreenissuedmileagepaymentissuedpay yourwaypaymentsame daycompletionof icpreceivedemailkudos fromcustomerorderedpolicereportpostcomment onCSW blog incommunitiescalledcustomeradvisingbenefitsexhaustedspoke withan attorneyon thephonecompleteda 90 dayfollow upreceivedemailkudos fromattorney

Customer service week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. positive CLF received this week
  2. replied to an email within 10 minutes of receipt
  3. paid 10 bills on time
  4. provided tort option
  5. opted 2 people into sms
  6. sent exposure to subro
  7. assisted a team member in completing 3 activities
  8. spoke with a provider on the phone
  9. same day completion of 3 icps
  10. issue payment per DTP
  11. helped a peer with a call back request
  12. answer an incoming call
  13. reach out to provider for proper bill on behalf of customer
  14. complete a call back request
  15. sent a claim follow up via sms
  16. completed a 30 day follow up
  17. emailed a pip application
  18. share a customer service "best practice" with team
  19. set up DTP in eligibility screen
  20. issued mileage payment
  21. issued pay your way payment
  22. same day completion of icp
  23. received email kudos from customer
  24. ordered police report
  25. post comment on CSW blog in communities
  26. called customer advising benefits exhausted
  27. spoke with an attorney on the phone
  28. completed a 90 day follow up
  29. received email kudos from attorney