completea callbackrequestpaid 10bills ontimeissuepaymentper DTPassisted ateammember incompleting 3activitiescalledcustomeradvisingbenefitsexhaustedpostcomment onCSW blog incommunitiesopted 2peopleinto smsreplied to anemail within10 minutesof receiptprovidedtortoptionreach out toprovider forproper bill onbehalf ofcustomersent aclaimfollow upvia smsspoke witha provideron thephoneissuedmileagepaymentshare acustomerservice "bestpractice"with teamemailed apipapplicationpositiveCLFreceivedthis weekcompleteda 30 dayfollow upset upDTP ineligibilityscreenreceivedemailkudos fromattorneyissuedpay yourwaypaymentanswer anincomingcallorderedpolicereportreceivedemailkudos fromcustomersame daycompletionof 3 icpscompleteda 90 dayfollow upsame daycompletionof icpsentexposureto subrospoke withan attorneyon thephonehelped apeer witha call backrequestcompletea callbackrequestpaid 10bills ontimeissuepaymentper DTPassisted ateammember incompleting 3activitiescalledcustomeradvisingbenefitsexhaustedpostcomment onCSW blog incommunitiesopted 2peopleinto smsreplied to anemail within10 minutesof receiptprovidedtortoptionreach out toprovider forproper bill onbehalf ofcustomersent aclaimfollow upvia smsspoke witha provideron thephoneissuedmileagepaymentshare acustomerservice "bestpractice"with teamemailed apipapplicationpositiveCLFreceivedthis weekcompleteda 30 dayfollow upset upDTP ineligibilityscreenreceivedemailkudos fromattorneyissuedpay yourwaypaymentanswer anincomingcallorderedpolicereportreceivedemailkudos fromcustomersame daycompletionof 3 icpscompleteda 90 dayfollow upsame daycompletionof icpsentexposureto subrospoke withan attorneyon thephonehelped apeer witha call backrequest

Customer service week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. complete a call back request
  2. paid 10 bills on time
  3. issue payment per DTP
  4. assisted a team member in completing 3 activities
  5. called customer advising benefits exhausted
  6. post comment on CSW blog in communities
  7. opted 2 people into sms
  8. replied to an email within 10 minutes of receipt
  9. provided tort option
  10. reach out to provider for proper bill on behalf of customer
  11. sent a claim follow up via sms
  12. spoke with a provider on the phone
  13. issued mileage payment
  14. share a customer service "best practice" with team
  15. emailed a pip application
  16. positive CLF received this week
  17. completed a 30 day follow up
  18. set up DTP in eligibility screen
  19. received email kudos from attorney
  20. issued pay your way payment
  21. answer an incoming call
  22. ordered police report
  23. received email kudos from customer
  24. same day completion of 3 icps
  25. completed a 90 day follow up
  26. same day completion of icp
  27. sent exposure to subro
  28. spoke with an attorney on the phone
  29. helped a peer with a call back request