positiveCLFreceivedthis weekopted 2peopleinto smscompletea callbackrequestspoke withan attorneyon thephoneissuepaymentper DTPspoke witha provideron thephoneanswer anincomingcallreceivedemailkudos fromcustomercompleteda 90 dayfollow upissuedmileagepaymentsame daycompletionof icpemailed apipapplicationhelped apeer witha call backrequestcalledcustomeradvisingbenefitsexhaustedsent aclaimfollow upvia smsset upDTP ineligibilityscreenassisted ateammember incompleting 3activitiesreceivedemailkudos fromattorneyorderedpolicereportshare acustomerservice "bestpractice"with teamreplied to anemail within10 minutesof receiptreach out toprovider forproper bill onbehalf ofcustomerpaid 10bills ontimeprovidedtortoptioncompleteda 30 dayfollow upsentexposureto subropostcomment onCSW blog incommunitiesissuedpay yourwaypaymentsame daycompletionof 3 icpspositiveCLFreceivedthis weekopted 2peopleinto smscompletea callbackrequestspoke withan attorneyon thephoneissuepaymentper DTPspoke witha provideron thephoneanswer anincomingcallreceivedemailkudos fromcustomercompleteda 90 dayfollow upissuedmileagepaymentsame daycompletionof icpemailed apipapplicationhelped apeer witha call backrequestcalledcustomeradvisingbenefitsexhaustedsent aclaimfollow upvia smsset upDTP ineligibilityscreenassisted ateammember incompleting 3activitiesreceivedemailkudos fromattorneyorderedpolicereportshare acustomerservice "bestpractice"with teamreplied to anemail within10 minutesof receiptreach out toprovider forproper bill onbehalf ofcustomerpaid 10bills ontimeprovidedtortoptioncompleteda 30 dayfollow upsentexposureto subropostcomment onCSW blog incommunitiesissuedpay yourwaypaymentsame daycompletionof 3 icps

Customer service week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. positive CLF received this week
  2. opted 2 people into sms
  3. complete a call back request
  4. spoke with an attorney on the phone
  5. issue payment per DTP
  6. spoke with a provider on the phone
  7. answer an incoming call
  8. received email kudos from customer
  9. completed a 90 day follow up
  10. issued mileage payment
  11. same day completion of icp
  12. emailed a pip application
  13. helped a peer with a call back request
  14. called customer advising benefits exhausted
  15. sent a claim follow up via sms
  16. set up DTP in eligibility screen
  17. assisted a team member in completing 3 activities
  18. received email kudos from attorney
  19. ordered police report
  20. share a customer service "best practice" with team
  21. replied to an email within 10 minutes of receipt
  22. reach out to provider for proper bill on behalf of customer
  23. paid 10 bills on time
  24. provided tort option
  25. completed a 30 day follow up
  26. sent exposure to subro
  27. post comment on CSW blog in communities
  28. issued pay your way payment
  29. same day completion of 3 icps