issuedmileagepaymentspoke withan attorneyon thephoneassisted ateammember incompleting 3activitiesreplied to anemail within10 minutesof receiptpaid 10bills ontimecalledcustomeradvisingbenefitsexhaustedsentexposureto subroissuedpay yourwaypaymentshare acustomerservice "bestpractice"with teamcompleteda 30 dayfollow upsent aclaimfollow upvia smsspoke witha provideron thephoneanswer anincomingcallpositiveCLFreceivedthis weekemailed apipapplicationsame daycompletionof 3 icpscompletea callbackrequestreceivedemailkudos fromattorneyhelped apeer witha call backrequestreach out toprovider forproper bill onbehalf ofcustomerset upDTP ineligibilityscreenopted 2peopleinto smsissuepaymentper DTPsame daycompletionof icppostcomment onCSW blog incommunitiesprovidedtortoptionorderedpolicereportreceivedemailkudos fromcustomercompleteda 90 dayfollow upissuedmileagepaymentspoke withan attorneyon thephoneassisted ateammember incompleting 3activitiesreplied to anemail within10 minutesof receiptpaid 10bills ontimecalledcustomeradvisingbenefitsexhaustedsentexposureto subroissuedpay yourwaypaymentshare acustomerservice "bestpractice"with teamcompleteda 30 dayfollow upsent aclaimfollow upvia smsspoke witha provideron thephoneanswer anincomingcallpositiveCLFreceivedthis weekemailed apipapplicationsame daycompletionof 3 icpscompletea callbackrequestreceivedemailkudos fromattorneyhelped apeer witha call backrequestreach out toprovider forproper bill onbehalf ofcustomerset upDTP ineligibilityscreenopted 2peopleinto smsissuepaymentper DTPsame daycompletionof icppostcomment onCSW blog incommunitiesprovidedtortoptionorderedpolicereportreceivedemailkudos fromcustomercompleteda 90 dayfollow up

Customer service week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. issued mileage payment
  2. spoke with an attorney on the phone
  3. assisted a team member in completing 3 activities
  4. replied to an email within 10 minutes of receipt
  5. paid 10 bills on time
  6. called customer advising benefits exhausted
  7. sent exposure to subro
  8. issued pay your way payment
  9. share a customer service "best practice" with team
  10. completed a 30 day follow up
  11. sent a claim follow up via sms
  12. spoke with a provider on the phone
  13. answer an incoming call
  14. positive CLF received this week
  15. emailed a pip application
  16. same day completion of 3 icps
  17. complete a call back request
  18. received email kudos from attorney
  19. helped a peer with a call back request
  20. reach out to provider for proper bill on behalf of customer
  21. set up DTP in eligibility screen
  22. opted 2 people into sms
  23. issue payment per DTP
  24. same day completion of icp
  25. post comment on CSW blog in communities
  26. provided tort option
  27. ordered police report
  28. received email kudos from customer
  29. completed a 90 day follow up