calledcustomeradvisingbenefitsexhaustedspoke withan attorneyon thephonecompletea callbackrequestreceivedemailkudos fromcustomerprovidedtortoptionissuepaymentper DTPpositiveCLFreceivedthis weekshare acustomerservice "bestpractice"with teamissuedpay yourwaypaymentpaid 10bills ontimereach out toprovider forproper bill onbehalf ofcustomeremailed apipapplicationsentexposureto subrocompleteda 90 dayfollow upsent aclaimfollow upvia smsreceivedemailkudos fromattorneyset upDTP ineligibilityscreenorderedpolicereportpostcomment onCSW blog incommunitiesissuedmileagepaymentcompleteda 30 dayfollow upspoke witha provideron thephonesame daycompletionof 3 icpsassisted ateammember incompleting 3activitiesopted 2peopleinto smsreplied to anemail within10 minutesof receipthelped apeer witha call backrequestanswer anincomingcallsame daycompletionof icpcalledcustomeradvisingbenefitsexhaustedspoke withan attorneyon thephonecompletea callbackrequestreceivedemailkudos fromcustomerprovidedtortoptionissuepaymentper DTPpositiveCLFreceivedthis weekshare acustomerservice "bestpractice"with teamissuedpay yourwaypaymentpaid 10bills ontimereach out toprovider forproper bill onbehalf ofcustomeremailed apipapplicationsentexposureto subrocompleteda 90 dayfollow upsent aclaimfollow upvia smsreceivedemailkudos fromattorneyset upDTP ineligibilityscreenorderedpolicereportpostcomment onCSW blog incommunitiesissuedmileagepaymentcompleteda 30 dayfollow upspoke witha provideron thephonesame daycompletionof 3 icpsassisted ateammember incompleting 3activitiesopted 2peopleinto smsreplied to anemail within10 minutesof receipthelped apeer witha call backrequestanswer anincomingcallsame daycompletionof icp

Customer service week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. called customer advising benefits exhausted
  2. spoke with an attorney on the phone
  3. complete a call back request
  4. received email kudos from customer
  5. provided tort option
  6. issue payment per DTP
  7. positive CLF received this week
  8. share a customer service "best practice" with team
  9. issued pay your way payment
  10. paid 10 bills on time
  11. reach out to provider for proper bill on behalf of customer
  12. emailed a pip application
  13. sent exposure to subro
  14. completed a 90 day follow up
  15. sent a claim follow up via sms
  16. received email kudos from attorney
  17. set up DTP in eligibility screen
  18. ordered police report
  19. post comment on CSW blog in communities
  20. issued mileage payment
  21. completed a 30 day follow up
  22. spoke with a provider on the phone
  23. same day completion of 3 icps
  24. assisted a team member in completing 3 activities
  25. opted 2 people into sms
  26. replied to an email within 10 minutes of receipt
  27. helped a peer with a call back request
  28. answer an incoming call
  29. same day completion of icp