completea callbackrequestissuedpay yourwaypaymentopted 2peopleinto smspaid 10bills ontimesentexposureto subroshare acustomerservice "bestpractice"with teamsame daycompletionof icppositiveCLFreceivedthis weekcompleteda 30 dayfollow uporderedpolicereportassisted ateammember incompleting 3activitiesset upDTP ineligibilityscreenemailed apipapplicationcalledcustomeradvisingbenefitsexhaustedpostcomment onCSW blog incommunitiessame daycompletionof 3 icpsissuedmileagepaymenthelped apeer witha call backrequestreceivedemailkudos fromattorneyspoke withan attorneyon thephoneanswer anincomingcallsent aclaimfollow upvia smscompleteda 90 dayfollow upprovidedtortoptionissuepaymentper DTPreceivedemailkudos fromcustomerreplied to anemail within10 minutesof receiptspoke witha provideron thephonereach out toprovider forproper bill onbehalf ofcustomercompletea callbackrequestissuedpay yourwaypaymentopted 2peopleinto smspaid 10bills ontimesentexposureto subroshare acustomerservice "bestpractice"with teamsame daycompletionof icppositiveCLFreceivedthis weekcompleteda 30 dayfollow uporderedpolicereportassisted ateammember incompleting 3activitiesset upDTP ineligibilityscreenemailed apipapplicationcalledcustomeradvisingbenefitsexhaustedpostcomment onCSW blog incommunitiessame daycompletionof 3 icpsissuedmileagepaymenthelped apeer witha call backrequestreceivedemailkudos fromattorneyspoke withan attorneyon thephoneanswer anincomingcallsent aclaimfollow upvia smscompleteda 90 dayfollow upprovidedtortoptionissuepaymentper DTPreceivedemailkudos fromcustomerreplied to anemail within10 minutesof receiptspoke witha provideron thephonereach out toprovider forproper bill onbehalf ofcustomer

Customer service week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. complete a call back request
  2. issued pay your way payment
  3. opted 2 people into sms
  4. paid 10 bills on time
  5. sent exposure to subro
  6. share a customer service "best practice" with team
  7. same day completion of icp
  8. positive CLF received this week
  9. completed a 30 day follow up
  10. ordered police report
  11. assisted a team member in completing 3 activities
  12. set up DTP in eligibility screen
  13. emailed a pip application
  14. called customer advising benefits exhausted
  15. post comment on CSW blog in communities
  16. same day completion of 3 icps
  17. issued mileage payment
  18. helped a peer with a call back request
  19. received email kudos from attorney
  20. spoke with an attorney on the phone
  21. answer an incoming call
  22. sent a claim follow up via sms
  23. completed a 90 day follow up
  24. provided tort option
  25. issue payment per DTP
  26. received email kudos from customer
  27. replied to an email within 10 minutes of receipt
  28. spoke with a provider on the phone
  29. reach out to provider for proper bill on behalf of customer