replied to anemail within10 minutesof receiptshare acustomerservice "bestpractice"with teampositiveCLFreceivedthis weeksent aclaimfollow upvia smsopted 2peopleinto smssame daycompletionof 3 icpsspoke witha provideron thephonehelped apeer witha call backrequestreceivedemailkudos fromcustomeremailed apipapplicationpaid 10bills ontimeorderedpolicereportcalledcustomeradvisingbenefitsexhaustedsentexposureto subropostcomment onCSW blog incommunitiescompletea callbackrequestanswer anincomingcallspoke withan attorneyon thephoneprovidedtortoptionset upDTP ineligibilityscreenreach out toprovider forproper bill onbehalf ofcustomerreceivedemailkudos fromattorneycompleteda 30 dayfollow upissuepaymentper DTPissuedmileagepaymentassisted ateammember incompleting 3activitiessame daycompletionof icpcompleteda 90 dayfollow upissuedpay yourwaypaymentreplied to anemail within10 minutesof receiptshare acustomerservice "bestpractice"with teampositiveCLFreceivedthis weeksent aclaimfollow upvia smsopted 2peopleinto smssame daycompletionof 3 icpsspoke witha provideron thephonehelped apeer witha call backrequestreceivedemailkudos fromcustomeremailed apipapplicationpaid 10bills ontimeorderedpolicereportcalledcustomeradvisingbenefitsexhaustedsentexposureto subropostcomment onCSW blog incommunitiescompletea callbackrequestanswer anincomingcallspoke withan attorneyon thephoneprovidedtortoptionset upDTP ineligibilityscreenreach out toprovider forproper bill onbehalf ofcustomerreceivedemailkudos fromattorneycompleteda 30 dayfollow upissuepaymentper DTPissuedmileagepaymentassisted ateammember incompleting 3activitiessame daycompletionof icpcompleteda 90 dayfollow upissuedpay yourwaypayment

Customer service week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. replied to an email within 10 minutes of receipt
  2. share a customer service "best practice" with team
  3. positive CLF received this week
  4. sent a claim follow up via sms
  5. opted 2 people into sms
  6. same day completion of 3 icps
  7. spoke with a provider on the phone
  8. helped a peer with a call back request
  9. received email kudos from customer
  10. emailed a pip application
  11. paid 10 bills on time
  12. ordered police report
  13. called customer advising benefits exhausted
  14. sent exposure to subro
  15. post comment on CSW blog in communities
  16. complete a call back request
  17. answer an incoming call
  18. spoke with an attorney on the phone
  19. provided tort option
  20. set up DTP in eligibility screen
  21. reach out to provider for proper bill on behalf of customer
  22. received email kudos from attorney
  23. completed a 30 day follow up
  24. issue payment per DTP
  25. issued mileage payment
  26. assisted a team member in completing 3 activities
  27. same day completion of icp
  28. completed a 90 day follow up
  29. issued pay your way payment